Professional Profile

10 years of Mortgage Loan Servicing, Financial Products Sales, Collections, Account Management and Marketing Specialist/Negotiation experience.

Professional Experience

Confidential, Glastonbury CT April 2010 to Present
Marketing/Account Specialist

Started assignment worked closely with Real Estate agents throughout the United States via phone and Equator system on Short Sale process for GMAC mortgage assets. Was selected along with 3 other top producing candidates to be a part of a new Bank of America pilot program called the Cooperative Short Sale Program, which is a streamline version of the US Government created HAFA Program.
Responsibilities Included:

• Instructing agents on proper value of assets for Listing Agreements and MLS Sheet using predesigned pricing tools.
• Review and negotiating received offers and prepare for closing process.
• Average monthly asset count 225

Confidential, Shelton CT June 2009 to February 2010
Recovery Asset Manager

Conducted Skip tracing, debtor contact and revenue recovery processes on a portfolio of seasoned unsecured second lien assets using online tools such as Accurint, LocatePLUS and Superpages.com as well as the company’s own in house access database management system; created and executed Repay and Lump Sum Settlement agreements. Also submitted and monitored the Proof of Claim B10 and Transfer of Claim B210 documents through the US Bankruptcy Court system as well and collect and report info received from MERS Mortgage Electronic Registry Systems.

Confidential,Shelton CT May 2008 to December 2008
Asset Manager

Responsible for servicing CitiGroup’s Asset Portfolios through the accurate reporting and presentation of asset activity to the portfolio manager on a weekly and monthly basis. Workout solutions included Loan Modifications, Short Sales and Forbearance plans. Also worked with Quantum’s Recovery Team in efforts to revive their dead account pool and get those loan performing. This effort included skip tracing through internet, Accurint Data Services, 1003 applications and Credit Report research; was also selected by Portfolio Manager to work on special projects dealing with resolving issues associated with delinquent Forbearance and Repay plans and coordinating an administrative refinance project between Quantum Servicing, Societe Generale and First Guarantee Mortgage.

Confidential,Shelton CT April 2004 to November 2007
Asset Manager/Loss Mitigation Specialist

Responsible for servicing investor’s portfolios through accurate reporting and presentation of asset activity to the portfolio manager on a weekly and monthly basis; services included developing, implementing, administering, and tracking client approved resolution strategies regarding all property assets.
Responsibilities Included:

• Heavy Collection Activity: Averaged between 100 to 150 calls a day to delinquent home owners, skip tracing activities using TranUnion credit reports, 1003 applications, online reverse address searches and coordinating with Foreclosure & Bankruptcy attorneys as well as Property Appraisers, REO Departments and Real Estate Brokers.

Achievements:

• Consistently averaged between 35-40 approvals of property asset resolutions per month thus increasing cash performance by 75 % for the following Wall Street investor’s portfolios: UBS, Wells Fargo, Bear Stearns, Goldman Sachs, and A.R.E.
• Selected to participate in the GMAC R-Pod project. An innovative program designed to improve cell revenue and productivity for Wall Street Client. Team increased month end revenue totals by 87% surpassing the regular securities and whole loan team’s month end totals.

Confidential,Middlebury CT May 2002 to March 2004
Loan Originator

Handled in home and office sales of financial products and services, 1st time home buyer programs, Debt Consolidation solutions, and HELOC Loans.
Responsibilities Included:

• Heavy Cold calling and in home or office sales presentations. Averaged between 150 to 200 sales calls per day in an attempt to set up in home or office presentations of financial products. Averaged 3 to 4 late afternoon and evening presentations per day.

Achievements:

• Awarded Employee of the Month (March 2003) for originating $3.7 million dollars in new loans.
• Maintained a consistent average of $1.5 million dollars in new loans per month.
• Most outbound applications taken via outbound telemarketing attempts.

Confidential,Shelton CT January 2000 to May 2002
Sales - Retention Specialist

Worked closely with the National Sales team in a strategic attempt to retain and manage postage meter accounts insuring continued revenue and growth. Negotiated price restructuring programs with business owners throughout the United States in an attempt to prevent them from terminating there accounts.
Responsibilities Included:

• Heavy Inbound and outbound product retention related calls to business owners in an attempt to save them as customers offering a variety of pre designed incentives. Averaged between 85 to 120 calls per day including coordinating regional growth strategies with national sales team.

Achievements:

• Received TOP Awards for retaining most postage meter accounts. (800 postage meters saved)
• Generated $2.5 Million Dollars in sales in first year. 75% of these sales were Value Added Products.
• One of TOP Five Sales reps in Quality Up-sell categories.
• Promoted to Customer Care Management Team Jan 2001

Education

• Earned Credits towards Associates Degree in Business Administration

GMAC-Rescap Regulatory Compliance Training Courses Completed

• Information Security and Awareness
• Fair Debt Collection Practices Act (GMAC Mortgage and Quantum Servicing)
• Incident Management
• Managing Risk

Software Experience

Microsoft Word (Intermediate Level)
Microsoft Outlook (Intermediate Level)
Microsoft Excel (Basic Level)
Microsoft Access (Basic Level)
Microsoft Frontpage (Intermediate Level)
Publisher Pro 2.0 (Intermediate Level)
Asset Management Software
MortgageSERV - MARS - EagleVision - Equator - LMS