SUMMARY:

• Around 8+ plus years of professional experience as a Developer, with nearly 4+ years of experience on Salesforce CRM platform as developer & administrator.
• Around 4 years’ Experience in salesforce.com as a Developer using Force.com, Visual Force, and APEX.
• Experience in writing the SOQL queries.
• Experience in Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Set.
• Experience in customizing Salesforce CRM for generating web - to-leads and web-to-cases.
• Used Force.com REST API Web services and outbound messaging for implementing web services to integrate External systems and websites.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Technical Knowledge on Lightning Experience and Lightning App Builder.
• Worked on global, live communications company that creates community between brands and customers.
• Used Cast Iron Web Sphere in Integration and migration.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc to achieve complex business functionalities.
• Excellent experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Work flow rules and Validating Rules.
• Proficient in Auto Finance, Healthcare Banking and Finance and Insurance domains
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Extensive experience using Salesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow rules and Actions, and Approval Processes.
• Experience with Web technologies like HTML, CSS, and WSDL.
• Proficiency in Object Oriented Programming like C++, JAVA.
• Having good knowledge of all phases of SDLC with expertise in Requirement gathering, Analysis, Designing, Development and Testing.

TECHNICAL SKILLS:

SalesForce technologies: Standard objects, Workflow & Approvals, Apex Language, Apex c Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls.

Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader.

Languages: Apex, Java, J2EE, Servlets, JSP, JSON, JBoss.

Web Technologies: WDSL, HTML, CSS, Java Scripts.

Data base: PL/SQL, SQL Server, Oracle 10g.

Operating System: Windows XP/Vista/NT/98/UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Madison, WI

Salesforce Administrator/ Developer

Responsibilities:

• Worked on enhancing and supporting the application.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Built apps visually with Lightning App Builder, Lightning Components and Lightning connect integrations across multiple connections.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.
• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Help users with Chatter teams/Groups and follow application as well.
• Responsible in Writing Test Plan document, Test Scripts.
• Responsible in reviewing test cases written by other QA team members.
• Responsible in Uploading test scripts in HP Quality Center and execute them.
• Worked on data migration from databases to SFDC using Data Loader.
• Used Change sets or Jenkins for deployment, once the Component merge has been done in Git and the source is ready, in to the other Salesforce instance.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data LoaderLightning components, Apex Triggers, Reports & Dashboards, Custom Objects, Custom Tabssharing rules, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Rockville, MD

Salesforce Developer / Administrator

Responsibilities:

• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed SOQL and SOSL queries to get data from different related objects.
• Worked in agile methology.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform
• Add methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Built apps visually with Lightning App Builder, Lightning Components and Lightning connect integrations across multiple connections.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data LoaderLightning components, Apex Triggers, Reports& Dashboards, Custom Objects, Custom Tabssharing rules, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Los Angeles, CA

Salesforce Developer/ Administrator

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Develop, maintain, and enhance Salesforce and Skuid quality code that is simple, reliable, documented, and scalable.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Built apps visually with Lightning App Builder, Lightning Components and Lightning connect integrations across multiple connections. Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Customized the UI for web portal using SKUID
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Salesforce.com platform, Cast Iron, ANT, SOQL, SOSL, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, GitLab, Jenkins .

Confidential, Detroit MI

SalesForce Developer/Administrator

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Implemented and managed a self-service customer community for Confidential customers, so that they can browse existing knowledge articles based on defined data categories and find answers for their questions and if necessary can also create cases for their unresolved issues.
• The service community reduced the customer support cost for Confidential and also improved customer satisfaction to a great extent.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Closely worked with the Cast iron Integration, backend system Oracle and with our Salesforce team to make sure the Business flow for the application is maintained in Sync.
• Configured and customized Salesforce.com using standard setup tasks as well as developed heavy Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Managing Community application such as Ideas and Answers
• Used Dynamic Visualforce components, a niece use case, to dynamically roll- up the necessary fields at run time, whenever requested.
• Used Change sets or Jenkins for deployment, once the Component merge has been done in Git and the source is ready, in to the other Salesforce instance.
• Agile Development Methodology was followed for the implementation.
• Have been part of System Integration Testing, done in other Salesforce instance, once the developments done in the developer instance.
• Used Salesforce Marketing Cloud(Lead Pardot) and Marketo for marketing automation and analytics software foremail, mobile, social and online marketing.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Salesforce.com platform, Cast Iron, ANT, SOQL, SOSL, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, GitLab, Jenkins .

Confidential, Troy, MI

Sales Force Developer/ Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Integrated and implemented Pardot single handedly, with very limited time and resources.
• Implemented the Salesforce.com applications using Agile Methodology that involves the iterative development methodology.
• Created server Apex controller for Salesforce Lightening Experience and added Lightening Component to Lightning Pages and Record Pages.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created profiles and implemented Object and field level security to hide critical information
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Extensively involved in data migration from three legacy systems to Salesforce.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader,Pardot, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE

Confidential, Boston, MA

Sales Force Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Responsible for creating, managing, and delivering of required documents for application.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Moved Code from Sandbox to Production using Jenkins and Change Sets.
• Conduct business analysis by working with end users to identify system, operational requirements.
• Working on CMIS Trouble Tickets, ACSR’s with the users and help them resolving their issues.
• Created Environment setup plan, Migration document and checklist.
• Configured out of the box reports and dashboards as well as custom reports.
• Designed various types of email templates for auto response to customers.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: Salesforce.com, Chatter, Cast Iron, CRM, Import Wizard, Apex, Controllers, Sharing Rules, Workflows, Enterprise Edition, Email Updates, Eclipse IDE,Sales Cloud

Confidential

Java Developer

Responsibilities:

• Developed the web pages JSP, CSS, JavaScript.
• Developed Business logic on Java beans and setup connection with database.
• Written Store procedures and designed the database tables.
• Responsible for writing Java code to convert HTML files to PDF file using Apache FOP.
• Developed Message Driven Beans (MDBs) for receiving and processing data from IBM MQ Series using JMS.
• Created various reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up reports folders.
• Rational Clear Quest used for defects, change tracking across the application.
• Designed and developed direct live interfaces to handle multiple systems within the bank to subscribe the data in real-time.
• Involved in the performance tuning of PL/SQL statements.
• Involved Java/J2EE based applications and Java/JEE based portal projects
• Used JQuery widgets like Date picker.
• Used JQuery Validation for client side validation
• Installed and configured Tomcat application server in various environments.
• Developed J2EE application using Spring framework with Hibernate, Spring MVC, Spring Test Context Framework and JUnit for unit testing, MySQL

Environment: Java, JSP, JBoss, HTML, SQL, JavaScript, Sales Force CRM,Apex,SOSL,CSS, Web Sphere, Core Java JDk1.4, Rational Application Developer 6.0, Spring framework 2.5, Websphere 6.0, Maven