PROFESSIONAL SUMMARY:

• 15 years of experience in Management, Architecture, Design, Development of BPM and BRE applications.
• Passionate about transforming Business through technology using BPM.
• Provide thought leadership & IT transformation recommendations by leveraging BPM technology
• Experience managing multiple BPM projects in parallel delivering award winning quality products.
• Experience executing projects with Agile and Scrum methodologies.
• Experience in converting business requirements into process flows with Pega’s DCO capabilities.
• Experience in building applications ground up using Enterprise Class Structure (ECS)
• Experience in installation, upgrade and migration of PRPC V6.3 SP1 and V5.5 SP1 applications.
• Experience in integration with multiple platforms through REST, SOAP, and HTTP protocols.
• Worked with center of excellence for Pega applications (COE)
• Good understanding of design and coding standards adhering to Pega guardrails.
• Experience in providing estimates for projects using high level business requirements.
• Good understanding of SMA, AES to monitor the Servers and memory issues.
• Extensive knowledge in Pega V7.1.6 like Pega 7 Express, Split Schema, Reporting, Performance Analysis, UI design, Case Management, Designer Studio.
• Has good knowledge in the domains of Insurance, Finance and Banking
• Experience using various PEGA frameworks CPM, CPMI and Industry Insurance Framework (IIF)

TECHNICAL SKILLS:

BPM Tools: PegaRULES Process Commander 3.x, 4.x, 5.x, 6.x, 7.x, installations, upgrades and development.

RDBMS: Oracle 8i/9i/10g, DB2

Programming: C, C++, Java/J2EE

Scripting: JavaScript, JSP, JSF

Databases: Oracle, DB2, SQL Server

Web/App servers: Tomcat, Websphere v8, Weblogic

Web Technologies: J2EE (Servlets, JSP, JDBC, SOAP), Web Services using J2EE, HTML, XML, JavaScript Technologies).

Business Verticals: Insurance, Banking, Healthcare (health insurance lob in insurance) and Financial Services

PROFESSIONAL EXPERIENCE:

Pega Program Manager

Confidential

Environment: PEGA 7, PEGA 7 EXPRESS

Key Responsibilities:

• Led technical architecture, design, development and delivery of BPM applications across IT portfolio.
• Defined the architecture strategy and overall vision for Pega implementations
• Worked with the business and senior IT management to define implementation goals and roadmaps.
• Supported technical demonstrations and Proof of Concept implementations.
• Designed enterprise class structure and developed reusable components.
• Led product and application upgrades from Pega v5.x and v6.x to 7.x, while ensuring high availability
• Provide architectural direction, and assistance to Solution Architects and other junior resources
• Worked closely with global application teams and 3rd party vendors.
• Produced white papers on programming standards, best practices and guidelines, and technology recommendations and enforced them across the portfolio and improved BPM program efficiency.
• Focused on building reusable components wherever possible and guide the teams accordingly.
• Led application and resource performance improvement efforts and helped reducing costs.
• Worked with project teams to ensure the business and technical architecture of the delivered solutions match or exceed customer requirements.

Lead Architect and Manager

Confidential

Environment: PEGA v6 and v7.x, PEGA CPMI, CSB, IIF, IBM DB2, UDB, WebSphere

Key Responsibilities:

• Led technical architecture, design, development and delivery of BPM applications across IT portfolio.
• Defined the architecture strategy and overall vision for Pega implementations
• Worked with the business and senior IT management to define implementation goals and roadmaps.
• Supported technical demonstrations and Proof of Concept implementations.
• Designed enterprise class structure and developed reusable components.
• Led product and application upgrades from Pega v5.x and v6.x to 7.x, while ensuring high availability
• Provide architectural direction, and assistance to Solution Architects and other junior resources
• Worked closely with global application teams and 3rd party vendors.
• Produced white papers on programming standards, best practices and guidelines, and technology recommendations and enforced them across the portfolio and improved BPM program efficiency.
• Focused on building reusable components wherever possible and guide the teams accordingly.
• Led application and resource performance improvement efforts and helped reducing costs.
• Worked with project teams to ensure the business and technical architecture of the delivered solutions match or exceed customer requirements.

BPM Lead & Manager

Confidential

Environment: PEGA V6.2, Oracle 9i, MS Visio

Key Responsibilities:

• As a lead System architect, my day to day activity includes defining and estimating the scope of a user story (Requirement) with Business and product management.
• Participating in any new upcoming projects discussions with the client, business and product management teams and providing my inputs from PEGA IT side.
• Class structure design.
• Leading a team of 12 spread across different locations.
• Reviewing the designing documents provided by offshore development teams.
• Coordinating with BA’s, Product management, Release management, QA teams for a day to day updates in SCRUM Calls.
• Designing, developing new use cases.
• Developed reusable components.
• Hands on with connect Java, Connect Soap, Connect SQL, Flows, Agent's, Activities and other rules for PEGA PRPC
• Worked with Business objects team for various Business reports, ad hoc reports and designed and developed a system to enable Business objects team to generate reports.

BPM Lead & Manager

Confidential

Environment: PRPC 6.2, Pega IAC framework, JSP, JavaScript and HTML.

Key Responsibilities:

• Understand existing implementation of the RPM screens.
• Analyze impacted components to migrate to IAC
• Design and develop IAC gadgets
• Coordinate with RAMP online Java team to get the IAC code deployed on java side.
• Support Java team in IAC related concepts.
• Unit test the screens developed using IAC.
• Prepare deployment guide for IAC installation and code deployment.
• Participate in weekly status calls to report status of the project to management and report impediments if any.

Lead System Architect

Confidential

Environment: PRPC 6.2, Pega IAC framework, JSP, JavaScript and HTML.

Key Responsibilities:

• Short term project. Designed and developed end - end solution and implemented, from requirements gathering, design discussions, prepared class structures and rulesets, access groups etc.,

Lead System Architect

Confidential

Environment: PEGA V6.1 SP2, Pega CPM, PEGACall,CTI, RAD, MAINFRAMES, Oracle 9i, MS Visio 2003, DB2,ORACLE

Key Responsibilities:

• Involved in use case conception, design and elaboration
• Involved in implementation of CPM framework.
• Analyzing use cases and providing a Solution Design document.
• Analyzing Enterprise Class structure, and make sure every rules is placed in appropriate class and Rule set for reusability perspective.
• Owner of Integration module: Working on LDAP Active Directory, external services integration with agent desktop application.
• Implemented SOA architecture for integration with external systems.
• Rule Migration, Reporting.
• Helped client to setup COE in training their employees, Assigning work to them and monitoring their delivery
• Implemented Agile / Scrum Methodology and used CPM framework to build Agent Desktop Application.
• Agent Desktop Application Application designed is a process oriented contact center application for managing and automating customer service across multiple customer touch points. AD helps to reduce service costs and improve customer satisfaction through a process driven approach that helps to resolve customer issues quickly at the point of contact
• Involved in Discussion, Design and Development of new or changed Data Classes including Properties, Work Classes including Data model and Index Classes
• Design and development of Process Rules, Decision Rules, UI Rules, Report Rules, Technical Rules and Security Rules.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging
• Always designed with scalability and reusability in mind. Designed in extension points or rules designed to be overridden to customize behavior. Anticipated future reporting requirements and Implemented in correct ruleset and class to promote consistency (framework) and specialization (implementation)

Senior System Architect

Confidential

Environment: PEGA PRPC 6.3SP1, IBM DB2, IBM WebSphere 8.

Key Responsibilities:

• Handled the Pre Upgrade Analysis of Entire Application, and its Framework, which includes DBA Analysis, System Management Analysis, WAS Analysis.
• Handled the Upgrade of Environments, with PEGA software media, Framework media.
• Handled the Post Upgrade PRPC Final Settings.
• Developed Pega Mobile V3.1.1 PoC with Digital Signature, Navigation Tool bar, Geolocation, and smart layouts.
• Handled coordination with Pega Support for Pega SR’s effectively.
• Expertise in new features of PRPC V6.3SP1 and effective in converting the same from PRPC 5.x features.
• Handled the Estimate for the complete Upgrade with task lists and planning efforts.
• Handled the Pega Mobile V3.1.1, Case Manager Feasibility.
• Handled the Framework Redesign with 6.3 SP1 new features.
• Handled the complete Application redesign with new features in PRPC 6.3SP1, like grid layout, Pega default controls, Pega default composite Portals.

Senior System Architect

Confidential

Environment: PEGA V5.1 & V5.5, HATS 6.06, RAD, MAINFRAMES, Java, Oracle 9i, MS Visio 2003, DB2,ORACLE

Key Responsibilities:

• Involved in Requirements gathering and participating in design discussions
• Prepared Project Approach Document based on designed documents
• Participated in the design and development of class structure and data model of the application.
• Analysis and Design of Class Structure, Flows for the new enhancements
• Analyzing production performance issues and tuning the performance.
• Developing the frontend screens using the Harness, Harness Sections
• Build and Deployment of the rules product/patch into QA/UAT/Production environments
• Running the PAL to see & analyze the performance of the application.
• Analyzing the DB Tracer to see & analyze if any of the DB calls performance.
• Developed rules in PRPC to support process flows and also to present User Interface to the users after processing.
• Creation of rules for routing and notification to various parties involved using Router activities, Corresponding rules and Corresponding activities
• Created Decision rules and implemented Declarative Constraints, expressions for automatic enforcement of business rules
• Developed Service, Connector rules and corresponding activities to add web serving capabilities to the application
• Created model rules to support xml parsing of the response from a web service .Also developed parse XML rules for another service to support mapping of complex types
• Serve the reporting needs of the client by building different kinds of reports as well as making use of Declare Indexes
• Modified out of box reports and created new reports using List view and Summary view rules
• Involved in configuring the agents which will perform the background processing
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hotfix from Pegasystems
• Creation of database tables for integration with external systems
• Developed Connector rules, Service rules and also corresponding mapping rules to support integration of the product
• Reviewed functional and enterprise Test Specifications.

Senior System Architect

Confidential

Environment: PEGA V5.1, HATS 6.06, RAD App Server V 7.0.0.2, MAINFRAMES, Java, Oracle 9i, MS Visio 2003, DB2

Key Responsibilities:

• Worked directly with the Business Team.
• Single point of contact to Business Intelligence team from PEGA team and handled this project individually.
• Involved from the requirements gathering, design and development phases.
• Worked closely with SAS team, Data warehousing team as the data fed into TRANSACTION ACTIVITY table goes to them for their extracts.
• Involved in regression testing, as this task needs more involved with tables related to FBIE, SAS, data warehousing.
• Created Operators, Workgroups, Work Baskets, Data tables, Database Name Objects and Database Table Objects

Senior Software Engineer

Confidential

Environment: Java v1.5, J2EE,WSAD, RAD, Clearcase,CICS,Mainframes

Key Responsibilities:

• Involved in requirements gathering with Business team for various projects of Farmers insurance group.
• Worked in Solution design team of eHome for one year directly with client.
• Defect queue monitoring during Functional testing of each release and assigning defects to module owners.
• Involved in Preparation of System Design Specification (SDS) Documents.
• Involved in Development Activities of the eHome application.
• Involved in Unit Testing / Peer Testing.
• Involved in Defect Resolution Process (AIT,AFT Regions)

Software Engineer

Confidential

Environment: Java v1.5, J2EE

Key Responsibilities:

• Involved in development activities for funds transfers.
• Involved in bug fixing.
• Prepared design documents, Unit Test cases.
• Involved in Unit Testing.