SUMMARY:

• Seasoned result oriented leader with over 18 years of IT experience spanning across multiple roles, in the areas of Management & Delivery, Architecture, Consulting, Scalability / Performance, Business Development, Support Operations, and Pre - Sales with key focus on Omni-Channel, e-commerce, Retail, Tele-communication and domains.
• Several years of project delivery experience through strong Agile-Scrum methodologies including but not limited to sprint planning, functional, technical grooming, portfolio & product backlog management, prioritization, organize stand-up meetings, sprint reviews, demos, retrospectives, define milestones, status reporting on periodic velocity earned vs. committed.
• Proven records in Successfully delivering multiple large scale business transformation programs in a rapidly evolving requirement involving variety of Omni-channel solutions including implementations-solution support & consulting assignments for fortune 0 companies such as leading electronic retailer, leading flooring company, leading office supplier and leading outdoor company, footwear, apparel, equipment, accessories, and services, leading telecommunication company on the areas of scoping, costing, estimation, delivery, technical-solution architecture, due-diligence, pre-sales, project management, dev-ops efforts in e-commerce, Tele-communication and Omni channel domains for the last several years.
• The technical delivery of variety of web, commerce related development initiatives on the self-service and retail/care frontline systems. The delivery scope includes but not limited to the development through sprints and release, Dev Ops, CI/CD/CT pipeline integration, micro services define/design and implementation efforts, code coverage, code quality aspects for multiple technology stacks, Lights on efforts to strengthen operational efficiency and to meet EIT goals, solution engagement in of variety of Confidential and Op Ex work.
• Expertise in developing and improving business processes and systems
• Worked in a capacity as Technical manager involving IT releases in multiple projects including solutioning, project planning, costing, scoping, impact analysis, estimation, process optimization, quality assurance of deliverables, efficiency improvement initiatives, customer interface for status reporting and reviews
• Monitored / conducted bi-annual performance appraisals of team members, provided recommendations for promotions and new training programs, engaged in multiple Internal / External audits for the last several years.
• Involved in proposal and estimate review process and there by strengthened the opportunities of business development of the practice.
• Reviewed work of team members, provided suggestions on problem statement articulation, discussed with stakeholders, defined and documented the problem and developed the high level solution for large/complex prospects.
• Participated in thought leadership activities such as zero distance plan (productivity leaver), proposal anchoring, case study writing, organize training, contribution to other account’s operations
• Several years of experience in Retail space involving IBM Sterling OMS, E-Commerce, Store Inventory Management , Store Inventory Fulfillment, Buy online pick from store, reverse logistics to handle complex returns/exchanges use cases and Shared Order Management System to enable Omni channel capabilities.

SPECIALTIES:

Micro services initiatives, Agile Delivery, Retail, Tele-Communication, IBM Sterling Commerce fulfillment product suite , IBM Sterling COM, IBM Sterling SOM, IBM Sterling SIM, Web sphere Commerce , Omni-Chanel Retailing, Supply chain, Tools/Reports Automation, SDLC, Solution Architecture and Delivery, Project/Program Management, Iterative, Agile Methodologies, Performance, Scalability, E-commerce, Supply Chain, Multi-channel Commerce, Order Management, Pre-sales, Business Development, Thought Leadership, Full stack technology leader

TECHNICAL SKILLS:

E-commerce/Web Technologies/Markup Languages: Adobe Experience Manager, Confidential, J2EE, Spring WS, SOAP, JSON, JSP, Servlets, XML, JAXB, XSLT, XSD, WSDL, HTML, Spring, Spring Boot, Micro Services, Angular, Type Script

Platforms: Windows, Linux, Unix, AIX and Sun Solaris

Application/Web /Commerce Servers: Confidential, IBM Web sphere Commerce, IBM Sterling Commerce, Web logic, Tomcat, Jboss, Apaches

Vendor Products: IBM Sterling Multi-channel Fulfillment System package (MCFS 9x, also known as Foundation 9x), Customer/Store Order Management - Package Composite Application (COM/SOM PCA 9x), Store Inventory Management Package Composite Application (SIM PCA 9x)

Build Tools/Languages: ANT, UNIX shell scripts, Jenkins, Maven

Middleware: MQ Series, JMS, TIBCO

Databases: Oracle, DB2

Software Methodologies: Waterfall, Agile

Monitoring Tools: Splunk, InfoBlox, AWS, BSM, Grafana, Keynote, CA Wily, One Console

Agile Project Tracking Software: Rally, Jira

SCM Tools: SVN, GIT, Git Hub, Bit Bucket

CI/Build Automation Tools: Maven, Jenkins, Dockers

Project Management: MS Project

Design: MS Visio

IDE: STS, eclipse, Web Storm, sublime, Visual Studio Code

Document Repository Tools: Confluence, Jive, Atlasian

PROFESSIONAL EXPERIENCE:

PRINCIPAL CONSULTANT

Confidential

Responsibilities:

• Technical delivery of self-serviced and front line systems Confidential projects (customer facing) for Retail and Care channels by leveraging agile expertise gained over the past several years with the sprint team comprises of entry level and senior talents across all roles such as business analyst, product owner, scrum master, dev lead, SDET (Software Development Engineer in Test), developer, cloud and automation engineers.
• Ensured successful and optimized delivery of projects through unblocking issues in a timely manner
• Well versed in writing features and user stories as part of agile/scrum delivery for new/existing initiatives, expertise in decomposing large features into multiple user stories/tasks with the primary focus on user and customer experience.
• Engaged in resolving time critical technical, functional hurdles/challenges across teams through collaborations.
• Lead the delivery of web development team (Metro PCS), the role includes staffing, solutioning, grooming of user stories, manage portfolio items, manage product backlogs and prioritization, LOE and solution efforts in new Confidential projects, variety of CI/CD/CT practices roadmap engagement, Micro services, Tibco elimination, Lights-on projects engagement, aligning with EIT goals, stabilize Metro environments, ensuring effectiveness in offshore delivery, focus on effective offshore connect with EIT and business teams.
• Knowledge on variety of operational tools, systems such as CA Wily, AWS cloud, SSO (OID, OAM), BSM, Splunk, Grafana, Cyber Source, Adobe SnP, Edge, bit bucket, One Console, Jenkins, Key Note, Pier, Snow (Service Now), InfoBlox, WCS console (Admin, Accelerator and CMC console), Tibco Administration.
• Responsible for managing digital platform services sprint teams in building new platforms that support micro services leveraging technologies like Spring Boot, Dockers open source frameworks. Being part of CI/CD initiatives to set up the teams to work in a typical dev-ops model to support automated release of software’s.
• Engaged in Capability Service Layer architecture team responsible for delivering platform services including the features such as Service Discovery, Monitor Dashboard, Central Logging, Central Configuration, Distributed tracing and Integration. Being part of micro services development initiative responsible for adding business logic, integrate with API Gateway, integrate with Circuit breaker, Integrate with Logging & Distributed Tracing framework.
• Technical delivery through agile and scrum methodology, very strong focus on agile involving multiple sprint teams.
• Managed delivery of multiple agile projects (Order management and fulfillment solution implemented using IBM Sterling Commerce) for leading footwear, apparel, equipment, accessories and Services Company. Solution leader in identifying the bottleneck that impacts the performance of order capture, management and fulfillment process and provided solution that addressed customer facing and operational issues.
• Offered detailed technical solution for purge related issues contributing to database growth and performance issues. Few examples are Work Order purge enablement, Purchase order purge enablement, shipment purge enablement, return order purge enablement, fixes pertaining to sales order purge. Engaged in re-directing store inventory look up calls to IHUB (outside of IBM sterling order management database) to enhance the overall performance around inventory management.
• Instrumental in installing fix packs and performed impact analysis and identified benefits at functional/business area level.
• Lead Technical recovery plan effort as part of cut over plan to move the infrastructure from one location to another location
• Solution lead, solution support and enhancement lead for Network fulfillment, Store Inventory fulfillment, Authorization at release, Buyer’s Remorse projects which was implemented in IBM Sterling commerce 9.3
• Solution Lead for Authorization at release, Buyer’s Remorse enhancement projects.
• Successfully implemented the first zero distance project through reports/tools automation that improved overall productivity significantly.
• New store setup and supporting launch of 6 stores and ensured smooth RSPU/DTC systemic processing, inventory sync up between SAP and .COM and Sterling.
• Successfully handled 24/7 Anniversary sale support, holiday support and ensured priority issues are addressed in a timely manner.
• Have developed expertise in problem management, incident management, change management, workaround management, and Tools/Reports automation areas while supporting the solution for multiple Sterling OMS implementations for leading outdoor and office supplier companies.
• Managed a larger team globally while working for office suppliers and outdoor company in implementing/supporting Omni-Channel capabilities such as In-store Pickup, Ship from store, multi channel fulfillment, legacy order transformation using IBM Sterling Commerce product suite
• Demonstrated expertise in solution architecture, solution support area on variety of IBM Sterling commerce product suites as part of implementing variety of IBM sterling commerce order management solution for leading office supplier and outdoor company and footwear, apparel, equipment, accessories and service company and ensured application management, maintenance and enhancements are dealt in a cost effective and highly productive manner.
• Responsible for managing day-to-day project activities, including capacity planning, sprint planning and execution, Retrospective, prioritization and sizing of work
• Managed project plan / estimation at granular level, project risks, mitigation plans, costing and statement of work
• Managed solution delivery of Sterling distributed multi-channel fulfillment solution for leading office supplier which streamlines sales order handling for all type of orders. Primarily focused on the reverse logistics, order management, fulfillment flow.
• Ensured appropriate tools, reports, dashboards and processes are defined, reviewed and implemented in a production environment and thereby helped in continuity of business. Designed a framework that is being used to develop, execute on demand or scheduled tools (pre-defined program to perform certain tasks according to support or business need) and reports as part of sterling commerce order fulfillment solution maintenance project across multiple clients.
• Being a techno functional senior manager in the last several years, the primary focus is always on the delivery side of the project which includes solution architecture / delivery, review of staffing and expansion requirements to the existing pool of resources and mentor new project hires, Statement of work preparation, Approve timesheet and leaves, recommend promotions based on performance appraisals, development of skill set profiles and participating in selection of team members.
• Responsible for submitting in-depth weekly report to the stake holders covering various operational metrics to help in bringing visibility and transparency to the program
• Review project scopes; assesses project risks and propose mitigation; reviews project milestones with key stakeholders.
• Engaged in “Business Value Articulation” efforts along with other project teams and identified business values and operation levers pertaining to them
• Being part of account review meetings and present status of the projects, key initiatives/solutions, operational, financial and talent metrics
• Instrumental in delivering cost effective solutions that can be re-used across other similar implementations. Managed effective and productive monitoring of production applications including reports/tool design and execution
• Ensured high customer service, satisfaction and repeat business and tracked customer feedback via periodic surveys (Engagement Level Feedback) and reviews
• Weekly connect with the customer and globally distributed team.
• Have authored a case study on “Make It Happen 10 days of Holiday” season for leading office supplier that aimed at re-living the peak season experience
• Responsible for submitting in-depth weekly report to the stake holders covering various operational metrics and thereby brought visibility and transparency to the program. Involved in proposals and estimate review process and there by strengthened the opportunities of business development in the account.
• Well versed in both Waterfall and Agile methodologies

Lead Consultant

Confidential

Responsibilities:

• Solution delivery including staffing, configuration & customization efforts of Sterling OMS and COM PCA& Shared Sterling Order Management System (order capture, management and fulfillment solution for multiple channels). Primarily focused on the order capture, order modification and order fulfillment for reverse logistics pipeline.
• Reviewed effort estimation and proposal responses and signed off project schedules, effort estimations and resource requirements.
• Instrumental in delivering a very detailed traceability matrix across project tracks; this includes code review metrics, functional / regression / integration test scripts planning, consolidation of unit, integration, functional test case consolidation. Requirements addressed coverage and etc. Enforced best practices and processes across tracks. Driven CMMI review process for the account.
• Attended key project management related trainings.
• Established an overall governance mechanism and ensured all projects delivered as promised. Tracked technological, functional, consulting and operational resources needed to accomplish tasks.
• One-plan project plan prepared and executed through MS project plan. Following metrics were delivered: Requirements Coverage or addressed, Kilo Lines Of Code (KLOC), code review metrics, Inventories of interfaces and stubs, JUnits, Automated regression, string/functional/integration test cases report.
• Driven the account in progressing to “CMMI level 5” certification. This ensured adherence to the organization process to the core with the quantum of team that I managed and worked with.
• Successfully managed ISO 9001/27001 surveillance audit held in Mangalore, India. This audit focused on process and asset adherence validation as per the International Standards Organization and security / disaster recovery adherence to the International Standards.
• Engaged in proposal by owning parts of the proposal document by providing inputs based on case studies, solution design in areas of expertise, and prepare effort estimates to deliver a win-win proposal for medium to complex projects.
• BVA case study has been prepared in consensus with the client (office supplier) and the vendor PMO to understand the benefits of the newly implemented solution at critical pilot / cutover stages of the project. Reduced Customer churn and increased sales due to customer support were benefits realized.
• Managed QA / UAT end-to-end testing support efforts covering activities such as weekly reports preparation, change request tracking, planning and deploying QA/UAT changes/fixes for business re-validation, planning and tracking of UAT/QA change requests including enhancements.
• Detailed effort estimation and accuracy in project plan and execution benefited client in planning and achieving critical milestones. Demonstrated technical leadership at offshore consistently with the PMO as well as the client management to address key risks and issues in a timely fashion.
• Solution anchor, configuration & customization of Sterling COM PCA (Customer Order Management Package Composite Application) & Shared YANTRA Order Management System (sharing order capture, management and fulfillment solution for multiple channel)
• Managed performance, aspirations and career planning of team members.
• Mentored new project hires and identified training needs.
• Played “Consultation Group” lead role for Software Engineer group with the size of 25 during annual appraisal and finalized the performance rating for them.

Senior Consultant / Technical Manager

Confidential

Responsibilities:

• Solution-lead for sterling “reverse logistics” functionality for leading office supplier as part of Sterling Shared Order Management System initiative. Part of this initiative, engaged in requirement gathering/analysis, fit gap analysis, environment setup, functional/technical design, interface business facing design, estimation, project planning, QA/UAT support.
• Managed the team in implementing the solution at various stages of the project. Used internal Confidential IPM+ tool to track design/code review comments and unit/integration comments and defects.
• Acquired in depth business and solution knowledge on order fulfillment and reverse logistics area including exchanges for different types of orders placed through variety of channels (Dotcom, Customer Service and kiosk).
• Prepared & Presented weekly report and reviewed with the customer.
• Interacted with the client to ensure a comprehensive understanding of client’s views and ensured effective implementation.

Technical Project Manager

Confidential

Responsibilities:

• Developed a core team both at onsite and offshore and delivered Confidential ( O rder A dministration and S ales I nventory S ystem) maintenance releases built on Sterling OMS and Sterling Inventory Management System that includes bug fixes, enhancement, emergency fixes, change requests, and performance fixes for leading manufacturing company.
• Played a technical and solution anchor role for maintenance releases and closely worked with IT teams and managed overall delivery. The performance of key functionalities were reviewed and addressed through planned releases that helped in bringing confidence on overall application health, order processing, and customer experience.
• Engaged in upgrading Sterling Commerce product from 7.95 to 8.0

Technical Specialist/Senior Project Lead

Confidential

Responsibilities:

• Throughout 6+ years of Confidential stint, worked with the leading electronic retailer in multiple roles involving Sterling OMS, Confidential Commerce, B2B business and framework based career activation projects.
• One of the founding member for Carrier Activation (Mobile) Platform Portfolio designed and developed a framework called Career Activation System (CAS) which exposes a set of API to front end system called VBS (visual Bean Store installed in POS). The main responsibility of CAS is to connect to vendor site by invoking a web service with appropriate operation based on the request received from front end system and sends a response back to VBS. Designed & developed a multi-purpose simulator (testing tool) for testing XML over HTTP, XML over HTTPS and web service messages, validation of XML using XSD’s, Translation of XML using XSL and etc.
• Managed support and maintenance for “Best Buy for business” application as an ASM lead. Have coordinated infrastructure migration effort as part of ASM project for BBFB. This is to migrate the infrastructure for Best Buy for Business application from COMERGENT network to Best Buy network.
• Senior Tech Lead role for Order Management System, leading electronic retailer - Technical stack upgrade project as part of Enterprise wide simplification strategy to a common platform and Web Sphere on Linux has been selected as a platform of choice. Involved in scoping, planning, analysis / design, implementation, build, deployment. Engaged with interfacing systems from Sterling OMS, Infrastructure, middleware, product vendor (Sterling Commerce), 3 rd party vendor, configuration and deployment team.
• Designed and implemented a build/deployment process for new environments.
• Senior Technical Lead role in couple of Sterling OMS performance testing & strategy projects. Have identified business functions to be tested relevant to the changes, prepared load distribution scenarios that best simulates real-world usage.
• Team lead for Best Buy Sterling order management system in the areas of development, application support and maintenance project. Engaged in requirement gathering, analysis, design, implementation and deployment of development and maintenance releases. Played a vital role in holiday season and involved in holiday readiness activities such as Capacity planning to accommodate the holiday order volume & Introduction of new alerts for proactive and preventive monitoring and collecting metrics across the OMS application to check throughput and response time. These data’s were used for system performance improvement.
• Prepared and presented post-holiday report.
• Technical Lead role responsible for requirement gathering, design and implementation of projects in Electronic Subscription Capture Capability project. Designed the Labor department credit project to enhance the Confidential system to capture the commission department or to book NPV revenue credit against the department responsible for sale of the transaction.
• Technical Lead role for building “BestBuy - Business Portal” built on Confidential commerce suite. This is a business portal designed using Confidential (Art Technology Group) server to manage various business operation functions and goes hand-in-hand with Confidential application which in-turn running in Confidential . Engaged in requirement gathering for various business operations portal module, design/development and testing.