SUMMARY:

• Business analyst and scrum master with successful experience in travel and hospitality industry.
• Expert in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems.
• Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
• Proficient in Ecommerce applications, Property Management system, GDS, travel reservation software’s, Revenue management, Retail management;
• Possess analytical skills, problem solving issues, generate alternatives and fallback plans wherever necessary, and implementation after proper evaluation;
• Solicit requirements from Subject Matter Experts while managing expectations and providing technical leadership
• 10+ years’ experience Business Analyst.
• Successfully used Waterfall and Agile/Scrum Methodology for gathering requirements and facilitated user stories. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specification. Used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects
• Successfully provide deliverables and meet deadlines defined by Project Managers
• Create concise, yet comprehensive Agile - type user stories and acceptance criteria
• Build screen prototypes for user interface design.
• Use pre-defined templates for documentation to support the Software Development Life Cycle.
• Diverse work responsibility as Agile Coach, Scrum Master, Project Manager and Business Analysis in e-commerce, mobile payments in travel domains
• Good understanding of various Software Development life Cycle (SDLC) methodologies and importance of BA/QA in development/enhancement and maintenance of software applications.

TECHNICAL SKILLS:

Programming Languages: SQL, .netPMS/POS HSS, Softel, Opera, Profit Manager, SmartPoint, Confidential Virtual, MICROS

Databases: MSSQL Sever, MS Access

Tools: SQL Developer, Microsoft Office, BI Cognos, ETL, Visio, Aris, ALM, SOAP UI, JIRA, Rally

Technologies/Products: IBM Websphere, IBM MQ

PROFESSIONAL EXPERIENCE:

Product Owner

Confidential

Responsibilities:

• Lead and facilitated teams on strategy, data gathering and assessment, process mapping, vendor management, and deliverables for multiple projects (IT and process improvement) to ensure proper system development lifecycle (SDLC)
• Created approved training documents and standard operating procedures for Planview
• Collaborated with users, process owners, and vendors to ensure understanding of project goals on all sides and promote a consensus among all participants
• Involved in developing and document business deliverables, project charters, user stories, requirements, and data architecture
• Analyzed and organized complex data sets to design solution ideas and identify business needs for projects
• Used process flowcharts to determine if there were cross - functional items that needed to be addressed or impacts to other business areas
• Developed and analyzed data flow models for dependencies between GUIs, payment by phone (PBP), paper/mail imaging, multiple account relationship system (MARS), and procedure documentation (Scout and Iris) systems to determine best practices/options during system consolidation

Business System Analyst

Confidential, Denver, Colorado

Responsibilities:

• Gather business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's)
• Develop User Stories throughout the Agile Lifecycle as well as created various data flow diagrams, use cases as well Gather the functional and business requirements by conducting JAD sessions
• Conduct and manage all the agile ceremonies (Daily Scrum, Grooming Sessions, Retro, Sprint Planning and Release Planning)

Business System Analyst/Product Owner

Confidential, Dallas, Texas

Responsibilities:

• Leveraged agile methodology for software development process and actively participated in daily stand up meetings and epic presentations in form of user stories and power points.
• Coordinated and functioned as a vital liaison between the business users and the product team to create Business Requirements Document (BRD)
• Designed and developed User stories, Use Cases, Use Case Diagram, Activity Diagrams, Workflows and Process
• Managing and prioritizing product backlog and help scrum team with artifacts.
• Drove execution across the company by working with UX, Engineering, and Stakeholders. Spearheaded sprint demo sessions with Stakeholders.
• Authored Journey Maps & Visualizations, Product Vision & Scope documents for use by UX, and Engineering teams.

Business Analyst/Scrum Master

Confidential, Dallas, Texas

Responsibilities:

• Worked with business units and product managers to elicit and prioritize requirements (demand), ensuring the business objectives of each area were met in the deliverables.
• Worked across complex projects and partnered with other scrum masters to ensure seamless integration across work streams.
• Facilitated entire suite of ceremonies, including sprint planning, daily stand up's, retrospectives and demos.
• Worked with virtual credit card environment on SUA application (ACH) and successfully integrated, tested and deployed direct global payment system to vendors in real time scenario. It involves the transactional flow of data P2PE that is sent to a supplier as well as the data to the purchaser that surrounds the fulfillment of the actual order and payment for the product or service.
• Provided support to developers with PCI - DSS, Payment Vault and Tokenization and SSL requirement classification in travel domain. Expertise in and testing during Agile/Scrum iterations.

Business Analyst/Product Owner

Confidential

Responsibilities:

• Worked on multiple optimization projects for the Travel Management System
• Provided support to developers with requirement classification, travel domain expertise and testing during Agile/Scrum iterations.
• Collaborated with PM and functioned as a primary contact for the project
• Identified problem areas and issues interfering with successful daily operations through multiple JAD Sessions with different user groups
• Translated user requirements into functional requirements in a clear manner that is comprehensible to developers / project team
• Communicated changes, enhancements, and modifications verbally or through written documentation to project managers, stakeholders, and developers
• Designed UI Screens to maximize user experience, created and incorporated the wireframes into BRD/FSD
• Collaborated with QA team during releases