SUMMARY:

• 12+ years of experience in Program governance, Project Methodologies, Software size/cost estimation, Project Delivery, Handling cross functional teams and leadership.
• Worked for Google, Microsoft & GE Energy as a Sr. Business Analyst & IT Project Manager / Project Coordinator for multiple engagements
• Proficient in understanding stakeholder requirements & expert in translating them into various documentation deliverables such as functional specifications, use case diagrams, workflow process diagrams, data flow/ data model diagrams
• Experience in management of requirements & streamline processes throughout the Software Development Life Cycle (SDLC).
• Skilled at performing Risk analysis, FIT /GAP analysis and Cost/Benefit analysis to better understand the mechanics of the existing & proposed systems
• Created process documents to depict the flow of critical information
• Create test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated into the system design.
• Developed and managed requirements traceability matrix to trace business and functional requirements.
• Experienced in new process technology implementation and training, conducting system and user acceptance test
• In depth knowledge of SDLC & proficient in managing multiphase complex projects and excelled in handling all the operations and stages in the project: from plan development, execution, ensuring smooth handling of changing schedules, quality assurance, detailed oversight of costs, information & communication management and resource management.
• Excelled in planning, managing and aligning business goals with technology solutions to achieve process improvements and leverage technical, business and financial acumen.
• Managed multiple projects in agile and waterfall project management methodologies and is able to produce high - quality deliverables that meet timelines and budgetary targets.
• Manage technical process and resolve technical issues & Strong attention to detail and focus on task completion
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
• Excelled at collaborating with clients, dependent teams & other stakeholders to meet or exceed design, quality, timeline and budget expectations.
• Providing strategic direction during the implementation stages & Managing client expectations by ensuring the delivery of the highest quality service & acting on client feedback
• Experience of working in a multi-vendor environments & Good conflict management and prioritization skills
• Strong background in SDLC methodologies such as the Traditional Waterfall Model as well as iterative approach to software development such as Agile, Scrum
• As Scrum Master, coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items & conduct user interviews to help identify and understand different process for each user while simultaneously identifying their pain points.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation and communicated the progress to senior management through 'Burndown Charts' and monitored the Quality through metrics.
• Demonstrated project management skills in developing Project Charter, Project Management Plan & Risk Analysis, keeping in mind the objectives of the project & constraints affecting time, scope and budget baselines.
• Skilled on tools such as MS Project, SharePoint, Rational Requisite Pro, MS Visio, MS Office etc.
• Skilled in conducting GAP analysis, SWOT analysis, User Acceptance Testing (UAT) and cost benefit analysis.
• Proficient in conducting the system and user acceptance testing; defining the test plan, test cases and automation of the test scripts using Rational Suite Tools.

TECHNICAL SKILLS:

Operating Systems: Windows XP/Vista/7, Mac OS X

Project Management Tools: MS Office 2010/2007, MS Project, SharePoint

Databases: RDBMS, Oracle, MS Access, MS SQL Server

Methodologies: Waterfall, Agile, Scrum

Modeling Languages & Tools: Java, U ML,HTML,XML,CSS, Visual Use Case, Microsoft Visio

Requirements Management Tools: Rational Requisite Pro, JIRA, Confluence

Testing / Dev Tools: Test Director, Intellij IDE IdeaEclipse, Active Process, Ant, Win CVSToad: XCode, Buganizer, TestScribe, TCM, Google AdwordsAndroid SDK

Cloud Computing Knowledge: AWS / MS Azure

Robotic Process Automation: Automation Anywhere, UiPath, Blueprism

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, California

Project Manager (RPA)

• Worked on Solution Design Document (SDD) & Process Definition Document (PDD) and has contributed on Design and Development of Bots using Automation Anywhere and UiPath.
• Developed test strategy and test cases for testing RPA solution.
• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
• Evaluate key criteria such as KPIs and create assessment reports
• Drive the strategic and tactical roll-out of the solution to enterprise customers
• Consult with partners to provide functional and technical expertise in Robotic Process Automation including, solution design, project management, business process improvement and risk identification/mitigation.
• Work closely with sales to perform demos, implement PoCs, and provide technical due diligence in the pre-sales cycle & help Sales team to draft the RFI/ RFP responses
• Build stakeholder relationships and mentor team as they progress through their pilots and implementation of RPA solutions
• Develop and document configuration best practices and contribute to team training and professional development efforts.
• Maintain a current and thorough understanding of Automation Anywhere products and services.
• Reduced 50% of operational costs by implementing multiple bots.

Environment: Automation Anywhere, UiPath, SAP, Servicenow, SQL Server, Agile, Scrum UML, MS Project, Jira, Confluence, Use Case Analysis, MS Visio

Confidential, San Francisco, California

Project Manager

• Ensured successful initiation, planning, execution, control and completion of the project by efficiently scripting the project charters and plans. Well versed with SDLC & lead requirement, project development, testing, production support and maintenance phases with clear understanding and efficient supervision.
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Act as an interface between Client, the team and other stakeholders and made sure the expectations are well set and communicated by setting regular meetings and Scrum Calls.
• Ensured timely review of the project related artefacts such as Functional Specification Documents, Database Design Documents, Technical Design Documents etc. and guided the team members accordingly and lead the project in the desired direction and made sure the SLAs are never missed.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Project-managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies.
• Directed global rollouts of new software and systems for clients
• Plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organizational vision
• Manage, monitor, and evaluate the performance of all associates, total staff of 15+ and make sure associate related tasks such as timesheets, Leaves & appraisals are timely dealt that ensues smooth invoicing process.
• Directed the hiring, training, and scheduling of all associates, total staff of 15+

Environment: Agile, Scrum UML, MS Project, Jira, Confluence, Use Case Analysis, MS Visio

Confidential, San Francisco, California

Project Manager

• Google has classified its Ads business into 3 separate businesses viz. Ads for Mobile Search, Mobile Display and Mobile Content (each serving different Ad formats). Google Mobile Ads provides various Mobile Ad formats for Android, iPhone and all tier2 & tier3 devices all over the world. This project involves creation of various Ad creative formats which helps Google Adwords users to utilize new templates to create their own Ads. : Google Mobile Business is a part of Google's commitment to the mobile platform and provides new ways for advertisers, content providers, and developers to capture the fast growing ‘Mobile’ opportunity.

Confidential, San Francisco, California

Sr. Business Analyst

• Glass is a Wearable smart-device representing the next stage in mobile computing with a technology closer to our senses. Confidential introduces an entirely new way of computing, with a simple, voice-driven user interface that strips away complexity and makes a number of tasks much more intuitive.

Confidential, San Francisco, California

Sr. Business Analyst / Scrum Master

• Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
• Monitored the development progress throughout each sprint to ensure project was within scope and budget.
• Conducted user interviews to help identify and understand different process for each user while simultaneously identifying their pain points.
• Identified potential project risks and helped developed a mitigation plan to resolve potential issues.
• Completed plans for long term goals using Microsoft Project.
• Managed the insight and opinions of multiple stakeholders and helped to ensure all stakeholders agreed with the current scope and roadmap of the product.
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives.
• Prepared extensive cost - benefit analysis to support system and process changes.
• Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
• Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored team through the project management processes.
• Define and implement the requirement gathering activities throughout the requirements process
• Assist the project managers with the development of project management plans including scope identification, WBS, change control, risk analysis & project estimates
• Work with Business user to define Functional Requirements and Business Process flows
• Conducted requirement gathering sessions with business users and development teams to gather Business, Application & Quality requirements
• Interface with SMEs to develop Business Requirement Documents (BRD) and Use Case Documents (UCD).
• Designed and Developed Use Cases, Activity Diagram and Sequence Diagrams using UML
• Create screen mockups for the new platform using MS Visio
• Create System Requirement Specification(SRS) and Requirement Traceability matrix documents
• Assisted the testing team in developing the test plan, test conditions, and test cases based on business requirements and technical specifications in UAT
• Assist in defining implementation and deployment tasks for the new platform as per the requirements.

Environment: Agile Scrum, UML, Use Case Analysis, Jira, Confluence, MS Word, MS Power Point, MS Excel, Share point, MS Visio, MS Project, Quality Centre, All Android & iOS Operating systems / devices, XCode, Buganizer, TestScribe, TCM, Google Adwords, Android SDK, Buganizer.

Confidential, Atlanta, GA

Sr. Business Analyst

• Elicited, analyzed, documented and communicated requirements feeding into deliverables including but not limited to scope, cost, schedule and risk management for upgrade and maintenance of system.
• Gathered all the business requirements and identified critical items verified by SME's & other stakeholders.
• Identified the Business Rules, Change cases, Constraints, GUI requirements for the new system during meetings and work sessions.
• Involved in designing the wireframes for the new system, created Use Case diagrams and using Microsoft Visio.
• Analyzed business requirements, performed gap analysis and segregated them into high level and low level Use Cases and Activity Diagrams / State Chart Diagrams.
• Conducted sessions with management, Subject Matter Experts, users and other stakeholders for open and pending issues.
• Created the vision, scope, and use case documents; Activity diagrams, and state chart diagrams for the project.
• Participated in Sprint planning and daily scrum meetings to ensure the project is on schedule, to estimate existing backlogs & to refine the acceptance criteria for user stories.
• Worked closely with development team, Scrum master, Product owner and other stakeholders continuously to maintain effective communication and coordination.

Environment: Waterfall, UML, Use Case Analysis, Jira, Confluence, MS Word, MS Power Point, MS Excel, Windows XP/2000/2003/Vista, Share point, MS Visio, MS Project, Quality Centre

Confidential, Houston, TX

Sr. Business Analyst

• Held Functional discussions constantly with Functional Owners on Business Requirement documents and Functional Specification documents.
• Held Technical discussions with TSG Architects (Tech Support Group) of GE for the Design of the Project Architecture & prepared UseCase diagrams, Class Diagrams, Sequential Flow Diagrams using IBM Rational Rose tool.
• Prepared various Design documents like Technical Design Document / Technical Architecture Document / DataBase Design Document
• Client Communication, Preparing Release documents, Coding Standards and Check Style implementation using Continuum Tool for SQDB (Software Quality Dash Board).
• Involved in preparation & execution of Test cases/Test Plans and preparation of the final Test Report (on different environments) & was a part of Bug Fixing team
• Acted as a Single Point of Contact for the modules/teams that were lead & optimized work allocation to the team members basing on their expertise. Project Status tracking and updating the Project Manager.
• Coordinating with various teams related to the project and maintain coordination between them and Dev Team
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Involved in the meeting with Business Process Owners, SME (Subject Matter Experts) and store users for Requirement gathering in Definition Stage.
• Conducted the FRS and SRS reviews and walkthroughs with designers, developers and stakeholders.
• Created Activity diagrams and Use case Diagrams (UML Diagrams) using Rational Rose and Maintained Traceability Matrix
• Involved in preparing Test Plans based on User Requirements Document (URD) and prepared the Test Cases using Test Director/Quality Center.
• Performed GAP Analysis to analyze the current system and worked with internal users to help define system requirements.
• Responsible for scheduling meetings with users, SME’s and stakeholders to identify problems resolve issues and improve the process to ensure a stable and accurate solution.
• Resolved issues related to requirements during system testing and UAT plan preparation

Environment: Waterfall, UML, Use Case Analysis, Jira, Confluence, MS Word, MS Power Point, MS Excel, Windows XP/2000/2003/Vista, Share point, MS Visio, MS Project, Quality Bugzilla

Confidential

Business Analyst

• Understanding detail Scope Definition / Project Plan of the Mobile product & organized kick off meetings with stakeholders and project teams & listed all stakeholder CTQs/ Wishlists
• Researched, analyzed, and acquired knowledge of existing systems and get self-acquitted & self trained
• Review and document the existing functionality in order to map the AS-IS Process for State's eligibility system.
• Organized requirement gathering sessions & defined the business requirements.
• Create Use-Cases for the new application based on the business requirements & prepare use case diagrams
• Create detailed Business requirement documents, Functional requirements documents. Performed Data Element Analysis based on the requirements
• Created Flat file formats for ETL interfaces
• Customizing functionality by conducting Fit Gap analysis of the business requirements.
• Prepared Traceability matrix of use cases.
• Held Peer reviews & reported status to all the personnel related to the project.
• Provide knowledge transition to the technical and QA team with the mobile domain
• Analyze, validate and resolve issues that arise in production environment.
• Assist the Project Manager in creating the Requirements Management Plan.
• Provide knowledge transition to the project team on existing and new functionality.
• Prepare functional test cases for the new functionality.
• Get Sign offs from various teams and users.

Environment: Waterfall, UML, Use Case Analysis, Jira, Confluence, MS Word, MS Power Point, MS Excel, Windows XP/2000/2003/Vista, Share point, MS Visio, MS Project, Bugzilla