Experience Summary:

7 years of experience in Business Objects-Crystal Reports with strong technical troubleshooting and analytical skills balanced with the ability to communicate and implement technology plainly and simply. Highly organized with the ability to efficiently manage multiple tasks and resources. Good Team Player and proven capabilities in Problem Solving, Quality Standards Commitment, Interpersonal Relations & Troubleshooting with ability to interact with individuals at all levels.

Professional Experience

Confidential,

Confidential,Chennai, India.

Academic Qualification:

B.Sc Physics

Achievements:

• Centre Topper in Semester I of the GNIIT Course at NIIT Ltd
• Received Scholarship in Semester III for the outstanding performance
• Awarded as Best Performer during the quarter Apr-Jun ‘2006 from Slash Support for the outstanding performance.
• Contributed to online support content in the form of Knowledge Base articles which was published in Business Objects support site

Skill sets:
Good Knowledge in ITIL v3 Framework, Remedy 7.0
Business Objects XI R3, R2, WebI Rich Client
Crystal Reports versions XI R2, XI, 10, 9.

• Expertise indevelopingcomplexReportsin Business Objects and Crystal Reports using multiple sub reports and drilldown features and using conditional suppression formulas
• Good knowledge in MS SQL Server and ability to build SQL queries.
• Strong and confident track record in using Formulas in the reports.
• Good record keeping and documenting skills
• Confident in designing Complex reports with Charts and Cross tabs
• Making effective use of Dynamic Cascading Parameters, Storing command objects, graphics, formulas and custom functions in the report to create flexible reports

• Strong and Confident track record in SQL and MS SQL.
• Good in query processing, access methods internals, index / search, transaction management.
• Good knowledge in implementing business constraints using triggers and stored procedures

Project Details:

4: Confidential,Chennai Dec ‘2011– till Date

Confidential,

Role:

Team Lead

Operating System(s):

Windows-XP

Skills:

Interactive Report Designer – a proprietary tool of State Street created using Actuate and Jasper
Good Domain Knowledge in Securities

Environment:

Interactive Report Designer

Contribution:

• Analyse DataMart and Report specification and develop the reports in Interactive Report Designer
• Report the Open issues and datamart issues raised during the report development
• Suggests technical solution to the team members which helps in increasing the productivity
• Verify the results against the SQuirreL (ESP - proprietory tool of State Street)output
• Fixing Defects and publishing the reports and involve in all the activities for Releasing the reports.

3: Confidential,Mar 2009 – Dec ‘2011

Confidential, is an affiliate of Bank of New York Mellon Corporation & Pershing LLC which is focused on the financial services industry. Its primary businesses include securities servicing and global payment services, private client services and asset management, corporate banking, global market services, and retail banking.

Role:

Business Objects Developer

Operating System(s):

Windows-XP

Skills:

MS SQL Server, Crystal Reports, Remedy 7.0, BO XI R3, WebI Rich Client

Environment:

Windows XP

Contribution:

- Analyze the client requirement and design the weekly/monthly/ageing and scorecard reports in Crystal Reports related to Incident Management and Change Management
- Support customers using WebEx
- Offer excellent customer service in a pleasant and professional manner
- An overall infrastructure services summary scorecard was prepared, documented, and stored on a shared drive. The scorecards provide information such as change management statistics, incident data and the Problem Management data
- Discuss the Metrics of the Organization and design reports for the management based on the outcome of the analysis.
- Good knowledge in Incident, Change and Problem management

2: Confidential,Aug 2007 – Mar 2009

Description: Satyam Computer Services (Mahindra Satyam) is a leading global business and information technology services company that leverages deep industry and functional expertise, leading technology practices, and an advanced, global delivery model to help clients transform their highest-value business processes and improve their business performance.

Role:

.Crystal Reports & Business Objects Developer

Operating System(s):

Windows-XP

Client:

Confidential,WallMart

Skills:

Business Objects XI R2, MS SQL Server, Crystal Reports XI

Environment:

Windows XP, Crystal Reports XI, BO XI R2

Contribution:

• Review the technical specifications given by the client and design the reports according to the requirements
• DevelopedcomplexReportsin Business Objects and Crystal Reports using multiple sub reports and drilldown features and using conditional suppression formulas
• Effectively used Parameters in the reports to create flexible reports
• Shared Technical Tips with the team in Crystal Reports
• Built complex queries in Oracle, create views and report off them in Crystal Reports
• Modify the existing report if there is a change in the clients requirements
• Ensure the reports satisfies the Quality Standards
• Testing the reports, verify the layouts, data and joins
• Preparation of Software Project Plan, Detailed Design Document, Use Cases and Unit Test Cases
• Exporting the Unit Test Cases into the HPQC (HP Quality Centre)

1: Confidential,Feb 2005 – Jul 2007

Confidential,is a Technical Support partner to \'Business Objects\'. In Slash Support, a team of 45 Technical Support Engineers provides Technical Support to Business Objects customers all over the world for the products \'Crystal Reports versions 9,10,XI and XI R2\'

Role:

Technical Support Engineer - BO

Operating System(s):

Windows 2000,Windows 2003 Server,Windows-XP

Skills:

MS SQL Server, Crystal Reports, Customer Relationship Management and Technical Consultancy

Environment:

Windows XP, 2000, 2003 Crystal Reports XI R2,XI,10.

Contribution:

• Provided excellent Technical Solutions for the client - Business Objects worldwide for the Product Crystal Reports versions 9,10,XI and XI R2, a powerful reporting tool.
• Investigate and troubleshoot bugs in Crystal Reports, identifying bugs and reporting to Product Development team. Take over the escalated cases from different zones and help the customers in resolving the issues.
• Mentored newly joined employees in Crystal Reports and Company policies
• Discuss about white papers, written knowledge base articles and other documents provided by the company and provide necessary feedbacks.
• Received good appreciation from the customers and management for the outstanding performance

Start Date:

02/25/2005

End Date:

27/7/2007

Team Size:

45

Achievements:

Awarded as the “Best Performer” during the quarter Apr-Jun ‘2006