SUMMARY:

• Having 8+ years hands - on experience with the Salesforce platform (Sales and Service Cloud, Salesforce declarative customization and Salesforce custom development leveraging Apex and VisualForce). Proven ability to improve business performance by process optimization and implementation of Salesforce solutions. Deep knowledge of Salesforce architecture, (bulk) design patterns and development best practices.
• Managed and delivered full lifecycle implementations from inception to roll-out. Significant experience with different software development - and project management methodologies (Scrum, RUP, Waterfall).
• Hands-on experience with Salesforce integration and development tools (Apex Data Loader Scripting, Informatica ETL, Git, Jenkins, Ant, Eclipse) and Salesforce third party apps (Conga Merge, Drawloop, Docusign for Salesforce, Dreamfactory Snapshot, Clicktools).
• Over twenty years management - and consultancy experience in a multitude of complex client environments (Banking & Insurance, Manufacturing, Media). Able to effectively interface with high-level executives, end users and IT teams. Excellent communication skills, fluent in English and Dutch, proficient in German.

SKILLS & TECHNOLOGIES:

Salesforce related: Apex VisualForce Apex Data Loader Scripting Informatica ETL Eclipse + Force.com IDE Mavensmate Ant Conga Merge Dreamfactory Snapshot Clicktools Jenkins Git Jira

Methodologies: Agile/Scrum RUP Extreme Programming DSDM PRINCE2 ISO9001 Offshore Software Development Critical Chain Project Management (Goldratt) Balanced Scorecard EFQM Function Point Analysis ER Modeling.

PROFESSIONAL EXPERIENCE:

Salesforce.com Service Cloud Architect

Confidential, Los Angeles, CA

Responsibilities:

• Gathered and documented functional and technical requirements; created business process models for current and future state.
• Interfaced with the offshore development team in Pakistan. Performed architectural review, code review and quality control for deliverables from the offshore team.
• Hands on configuration (workflows, assignment rules, custom objects, reports, dashboards etc.).
• Data loading and conversion using Apex Data Loader.
• Deployed code and configuration from developer sandbox via full sandbox (UAT) to production using change sets.
• Provided two days of end user training for approximately 30 employees.

Senior Salesfrce.com Architect

Confidential, Los Angeles, CA

Responsibilities:

• Performed an architectural audit on the custom application; identified and prioritized risks and problems related to performance, stability and security.
• Designed and implemented a team development methodology that allows teams in the USA and Argentina to independently work on features. This resulted in higher development productivity and lower number of regression issues.
• Implemented Continuous Integration leveraging Git/Jenkins/Ant with automated continuous unit test runs and automated deployments to QA, UAT and Production.
• Created data migration strategies and solutions (based on Apex Data Loader scripts) for the automated migration of complex datasets from one org to another; while maintaining referential integrity between different tables.
• Improved and extended the functionality of the existing custom application; designed and built multiple client facing custom modules with Apex and VisualForce.

Salesforce.com Solution Architect

Confidential, Los Angeles, CA

Responsibilities:

• Redesigned the existing sales-, contract- and billing process for Confidential and implemented a completely new Salesforce Sales Cloud solution (leveraging declarative customization and Apex/Visual Force custom development) and transitioned the organization to the new process model and Salesforce platform.
• The new process reduced the time from opportunity to contract signature to minutes instead of days. The efficiency was so much improved that two people who left didn’t have to be replaced.
• Designed and implemented a robust Salesforce Apex development architecture that reduces lifecycle and support costs. The architecture is based on core Salesforce design patterns that include centralized trigger and exception handling and the implementation of a diagnostics framework that aids in bulk testing and debugging in development and production.
• Built integrations with:
• Microsoft Great Plains accounting software;
• Conga Merge for the automated creation of high quality contracts and proposals;
• Docusign for Salesforce which allows users to manage the complete Docusign eSignature process within Salesforce.

Salesforce.com Architect

Confidential, Los Angeles, CA

Responsibilities:

• Solved the architectural and coding problems and successfully deployed the code to production.
• Continue to support Edo Interactive in case of production problems.

Salesforce.com Solution Architect

Confidential, Berkeley, CA

Responsibilities:

• Designed, implemented and supported Salesforce.com Sales- and Service Cloud at Emmis Interactive for approximately 50 users.
• Analyzed and improved the performance of critical business processes by implementation of custom Salesforce solutions.
• Built custom Salesforce solutions based on Apex and VisualForce while integrating and leveraging third party solutions like Docusign, Dreamfactory, Conga Merge, Clicktools

Senior Project Manager

Confidential, San Jose, CA

Responsibilities:

• The development of a new CD-Phone telephone directory at KPN, the leading telecommunications and Confidential service provider in The Netherlands.
• Team approx. 13 FTE.
• A project for achieving Confidential compliancy for Confidential .