EXPERIENCE SUMMARY:

• A versatile profile having varying experience as a B/OSS Solution Architect, Business Consultant Business Analyst, Data Analyst, Program Manager & Project Manager
• 17.0 yrs of experience in Architecture, Analysis, Design, Development and Testing of software
• Designing, Architecture and Consulting Experience
• Experience in end to end designing in Retail/wholesale/Enterprise, Wireline and wireless (2G/3G/4G) solutions, L2C, T2R and C2M journeys.
• Experienced in System Transformation and Rationalization, Architecture & Design, Data Modelling, & Data migration. Worked in Green field programs.
• Experienced in End - to-End designing, Architectural Recommendations, Platform/Product evaluations and architectural road map determination.
• Carried Out due diligence for various telcos in US to determine the target architecture and road map.
• Expert in Digital Transformation space (Omni Channel, Monetization, Digital disruption, Enterprise Mobility).
• Well versed in blueprint design using TM Forum frameworks (eTOM, SID & TAM), TOGAF, OSS/J and MEF (Metro Ethernet Forum), FTTP (GPON network), UML modeling, UI and UX design, SOA applications and integration using REST APIs
• Expertise in CRM, Catalog Management, Ordering, Order Orchestration, Rating, Billing, Bill Presentment, L2/L3 Inventory and Service Fulfillment (Provisioning, Activation, Dispatch), Invoicing, Payments and Collections, Journal
• Good understanding of Campaign Management, Mediation, Collection & Revenue Assurance domains.
• Experience on Enterprise & Retail business: Wireline-Ethernet (EPL, EVPL), IPTV, G/EPON, FTTP (GPON), DSL/ADSL, Satellite TV, Wireless Products.
• Performed Cloud Migration feasibility assessment (Paas - Private Cloud) for Confidential & Confidential, US
• Having strong interpersonal skills and leadership abilities. Ability to manage large teams.
• Worked as a Project Manager and handled Delivery Management across various Geographies (North Americas and Australia) for core BSS / OSS Telecom projects.
• Lead the capability building initiatives within organization to scale up operations.
• Experienced in Pre-sales and solutioning to offer Digital solutions, B/OSS capabilities, System Integration, Testing to various Tier-1 Telcos in North America.
• Experienced in presenting and defending the solutions, RFP response, RFIs, RFQs, with a track record of winning large deals.
• Worked with sales in getting leads and help sales mature them into winning opportunities

TECHNICAL SKILLS:

COTS : Siebel, Oracle BRM, SFDC.com, RBM (Geneva), ATG Merchandising, CRAMMER (ARM), MDW (BPM engine for Service provisioning), Oracle OSM and TIBCO BW, ICOMS, Confidential OSS/BSS suite, Ericsson Conceptwave

Frameworks: TM Forum (eTOM, SID & TAM), TOGAF, OSS/J and MEF (Metro Ethernet Forum), FTTP (GPON network), REST APIs, SOA architecture

Integration Tecs: SOAP, JMS, HTTP, FTP, SMTP/POP and integration platforms (EAI)

Languages: Core Java, Python, C/C++, Core Java, J2EE, COBOL/CICS/JCL, Natural 4GL, Pearl, CICS, AS400, RPG, Rest API, SOA

Reporting Tools: Tableau

Databases: SQL, MySQL, MS Access, Oracle, DB2

PROFESSIONAL SUMMARY:

Confidential

Product Designer

Responsibilities:

• Additionally Product Catalog and Service offerings management of Retail business.
• Confidential ’s strategic Program to migrate /rebuild the functionality and capabilities of MOG (Order Orchestration and fulfilment) to new platform.
• Responsible to understand the existing functionality and design the solution in line with architecturally aligned to new platform.
• Driving analytics based decision making organization wide - online products, marketing etc.
• Ideate, conceptualize, design & implement analytical methodologies in areas like- CRM, CLM, Cross-sell/Up-sell,Optimization, Segmentation, Customer lifetime value, Product enhancement etc.
• Integrating data from multiple sources(click stream data from web, survey data, transaction history, payment information) to create 360 degree view of customer and identify opportunities/help decision making
• Use of REST API and SOA architect various applications were intergrated
• Lead engagements guiding overall analytical sophistication, validating & improving methodology for predictive statistical models.

Confidential

OSS Solution Architect

Responsibilities:

• Confidential is single stop shop providing UI platform for Network Inventory operations, Service Fulfilment, Order View, Workforce & Task Management, Dashboard view, Address Management & Service Feasibility Check
• Confidential is the abstraction layer for Network Inventory which is built using ARM( Cramer). The data layer was SID compliant and required Data analysis to align it with SID entities.
• It as SOA based architecture using REST APIs.
• Integration between Crammer and Confidential Using Product APIs

System and Data Analyst

Confidential

Responsibilities:

• Understand business requirements, e2e design for components.
• Transform the business requirement into Confidential, DSP & Confidential specific Technical requirement.

Confidential

Solution Architect

Tools used: SFDC, SAS analytics, Big Machines, MDW

Responsibilities:

• AS-IS Analysis - Understand current landscape in terms of processes & systems
• Collate with typical CRM Requirements
• Architecture Blueprint Development and implementation
• Implement Real Time Decisioning & Prediction engine.
• Catalog Consolidation, Single Order Orchestration
• An end to end Advance analytics solution was developed to prevent incidents through early detection and reduce MTT
• Improve Product Mix Penetrations Confidential the Micro Segment Level by creating B2B Lead Generation (Cross Sell Up-Sell) matrixes.

Confidential

Cloud SME

Responsibilities:

• As part of Confidential Cloud Migration team, participated in feasibility assessment workshops
• Requirement capturing for migration to PaaS env
• Design the migration methodology
• Worked on Use cases specific to TO-BE system and migration scripts
• Mapping of technical requirements for migration
• Preparation of Roadmap for transformation

Confidential

BSS Solution Architect

Responsibilities:

• As part of BSS transformation, attended AS-IS systems workshops Confidential client location
• Requirement capturing for TO-BE system
• Design the Best of suite strategic BSS architecture and design the CRM stack.
• Provide migration roadmap
• Design the UI, data model, functionality, Integration
• Team Management and Delivery

Confidential

Project Manager

Responsibilities:

• Understanding requirements, Performing impact analysis, Designing the solution
• Project estimation
• Coding, Unit/System/Integration testing
• Performing code/document reviews
• Fixing bugs