SUMMARY:

• Agile Project and Program management professional with over 16 years of experience. Lead Business transformation and complex multi - channel technology initiatives, to address strategic business objectives.
• Worked extensively with senior level executives and built sustainable long term business relationships through a successful track record of delivering key engagements.
• Past Project management experience includes management of PMO organization for Risk/ Regulatory, Digital and Mobile Applications, Banking Merger and Application Integration, Content Management Systems.

SKILLS:

• Program / Project Management (Agile, Scrum, Waterfall)
• Post-Merger Integration
• Relationship & Project Management
• Business Case Development
• IT Planning, Budgeting & Governance
• PMO Setup and Mobilization
• Leadership & Team Development
• Large-scale Internet e-Business Technologies & System Designs
• Technology Vendor Selection and Agency Management.

STRENGTHS:

• Global and Diverse Experience managing across several technology streams.
• Strong leadership skills, Global management experience
• Strong Client Orientation with a Strategic and Progressive Approach
• Proactive Leadership and Ownership, Strong People Management skills
• Commercial Mindset with focus on Risk Management and Quality Control
• Delivery Oriented Approach with a strong process and service mindset

TECHNICAL HIGHLIGHT:

Database: Informatica, Collibra, Kafka

Language: UML, HTML

Project Management: SCRUM, JIRA-Greenhopper, HP-PPM, CA-Clarity, MS Project Server, Workfront, SharePoint Administration, MS Visio

Environment: .NET, J2EE

PROFESSIONAL EXPERIENCE:

Confidential

Director - Project and Program Management

Responsibilities:

• Lead PMO organization to implement strategic initiatives for client engagements as delivery partner to build and transform Digital and Data product portfolio across enterprise. Delivered technology solutions to manage worldwide consumer brands to support online sales channel and eCommerce initiative.
• Optimized SOW, Estimates, Program Governance, Change Management and Budget upwards of $40 million annually.Engage with client and stakeholders to define strategies to transform across social, mobile, cloud using big data, and digital analytics and operational insights.
• Spearheaded Program Roadmap to manage stakeholder expectations. Establish communication and workflow process between client and internal technology teams to share plans, goal and manage project resources.
• Modernized digital programs and projects and solutions implementation across 15 International markets.
• Collaborate with Client partners to manage client relationship with C- level executives and Product owners (Global head of e-Commerce and Technology).
• Advocated and coached use of Agile methodology and principles. Introduced and managed SCRUM / SCRUM Agile Boards and teams, Sprint Cycles, Burn up / Burn down charts, User Stories, Product Backlog and Functionality forecast. Used Workfront and JIRA for product development and program management.
• Drove overall delivery of the Ecommerce platform / Digital products and IT management on cloud infrastructure (AWS)
• Manage and mentor program and project team members.

Senior Principal Consultant

Confidential

Responsibilities:

• Lead Project delivery for the Retail Brokerage Digital Channel within the Field and Client Technology Practice at Morgan Stanley Global Wealth Management
• Manage relationship between Technology and Business organizations; Digital Strategy team, Branch Operation and IT Development. Partnered with Finance, Legal and Shared Service functions including MIS, Training, Quality and Communications.
• Manage Program Governance - Responsible for Project budgets, Earned Value Management (EVM), Schedule, and Financials. Provided Program metrics for Variance, Deficiency, Utilization and Program Transformation Dashboard.
• Oversaw and controlled Risk Register, Change Control Logs Dependencies, Issue management, Resource management and adherence to the PMO & SDLC standards. Used JIRA and Clarity and PPM extensively.
• Create Performance metrics for Senior / C-Level Management and Steering Committee. Managed Risk register, Issues, dependencies at Project, Program and Enterprise level.
• Administered cross-functional teams of various sizes with diverse technical skill sets. Hire resources, onshore and offshore and performing a hiring push to augment current staff.

Confidential

Senior Project Manager

Responsibilities:

• Managed Web projects for Portal Initiative involving redesign of multiple financial applications and design of Corporate Public Site / intranet web pages to improve functional flow comply with industry regulations; promote corporate brand and better user experience.
• Integration of Visual Sciences Web Analytics Business Optimization application on public and secure site servers. Project involved Enabling advanced analytics, Public and secures site reporting, Campaign metrics, Cross channel analytics and Segmentation.
• Rolled out SharePoint Portal collaboration environment providing shared work spaces and business intelligence and workflow collaboration capabilities.
• Created Risk / Capacity planning and reporting tool for software projects implementations using InfoPath, SharePoint and MS Access. Weekly reports / metrics used by Executive Management.
• Perform end-to-end project management duties including: Planning, Confidential, Resource allocation, Change management, Issues management, Risk management, Budgeting and Forecasting, and Project communications.
• Manage project throughout SDLC. Analysis of mission critical business problems, Requirements / Scope definition Project planning, tracking and reporting, Measuring business results and ROI and Full software development cycle, SOX compliance, and other regulatory requirements.
• Manage 3rd Party hosting vendors, IT and business units to define business requirements, establish teams, create project plans, identify dependencies, prepare for implementation, and resolve issues.

Confidential

Program Manager

Responsibilities:

• Initiated and successfully implemented a project to transform the architecture of the legacy system by using a web-based front-end to develop new modules for the application.
• Manage Project Budget of 1.8 million dollars and lead team of 6 BA's and 3 Architects.
• Worked with customer business experts jointly ideate, define and implement the new portal.
• Worked with a largely inexperienced team to train them and make them effective and productive in the new methodologies. Train the team in Business Process Design and Use Cases Modeling and Use Case Documentation. Create Project templates and Process Design and Use Case Templates. Provide Process and Prototype design Methodology.
• Managed Project Scope and handled contracts with External Design Partners and maintained client relationships with PBS Process Champions.

Confidential

Project Manager

Responsibilities:

• Worked on ETS portal for Universal Customer (Single Sign On) for ETS's different product lines and registration systems.
• Defined Project Scope, Resource estimates. Managed client engagement, Customer Expectation. Position requires regular presentations of project progress, tactful negotiation, and tight coordination with business partner (Thomson Prometric).
• Responsible for Requirement Definition, design documents and Interface Design for integration with PeopleSoft order-to-cash Enterprise system.
• Managed Change Requests, enhancement to application and Release / Rollout schedules.
• Facilitated JAD requirement gathering sessions and GAP Analysis to study differences between different information systems and applications.
• Define service expectations and support responsibilities ( Confidential ) between functional areas to provide clear understanding of commitments and objectives.
• Complete various project reports and summaries for Project sponsor / stakeholder including status reports, problems, progress summaries and system utilization reports. Create Traceability Matrix.
• Track Project Timelines, Issues and Risks. Develop Work Breakdown Structure ( Confidential ), Project schedules and Project Resource prioritization.
• Facilitated project meetings with clients, vendors and developers and monitor development and compliance to standards, business rules and data requirements.

Confidential

Lead Business Analyst

Responsibilities:

• Lead company's vision and strategy for K-12 business market, into specific objectives and implementations
• Managed and developed Online Web Reporting and Paper Reporting (batch processing) function for Confidential
• Liaise with Department of Education of various client states for defining business requirement, project progress and compliance with SOW's.
• As a process improvement initiative, involved with design and implementation of Generic IT system (Core Business System Renewal) for growing K-12 market.
• Coordinated with Distribution and Operations division to create Web based Order Management, Billing and Order Fulfillment System and align with supply chain management system (PeopleSoft) and distribution system used for warehouse.