SUMMARY:

• Over 9+ years of experience in Information Technology as a Business Analyst, Product Owner, Project Coordinator and Data Analyst.
• Experience in gathering requirement and presenting solution to C and V level executive.
• Experience working with external vendor and external client/ customer.
• Skilled in creating executive level presentation briefings and consulting on strategic planning to align with organizational goals and objectives.
• Proficient in agile practices and SAFe framework and created Agile documentation like backlogs, user stories, scrum board etc.
• Proficient in Waterfall methodology and creating documents such as Impact Analysis, Gap Analysis, Business Requirements documents, Functional Requirements documents, Use Case documents etc.
• Worked with the UI/ UX Team to create mock ups and wireframes.
• Worked with different tools for creating reporting data for the clients including Google Analytics, Splunk, Customized dashboards.
• Experience in data validation and data analysis and writing SQL Queries.
• Experience in data intensive system integrations using communication protocols like webservices, FTP, EDI etc.
• In - depth knowledge of Dashboards, Order to Cash Processing Process Modeling, Data Modeling and Mapping; User Acceptance; Visio Flow Charts
• Familiar with current industry standards, such as Health Insurance Portability and Accountability Act (HIPAA), Consolidated Omnibus Budget Reconciliation Act (COBRA), Coding, Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), Resource Based Relative Value Scale (RBRVS), international Classification of Diseases (ICD-9), Diagnosis Related Group (DRG), Health Savings Account (HSA), Flexible Spending Account (FSA), Stop Loss, Workers Compensation, Subrogation, Federal Deposit Insurance Corporation (FDIC) and Banking Regulations.
• Adept at reducing development costs and providing traceability of projects.
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.
• Performed both Manual Testing and Automated Testing on Client-Server and Web-based applications.
• Testing expertise in performing Interface, Functional, GUI, Database, Performance Testing, Regression, Volume, Stress and Security testing and Black box Testing.
• Experience in performing Backend Testing to verify data integrity.
• Hands on experience with all phases of Software Development Life Cycle (SDLC).
• Good Customer facing and Customer/Production Support experience.
• Experience leading QA for Releases, including Go/No-go meetings.
• Experience testing to meet Service Level Agreements (SLA) / Service Agreements& working with third party vendors.
• Adaptable to work both as a team member as well as independently.
• Experience in creating training documents & training end users.
• Worked on multiple large initiatives simultaneously.

TECHNICAL SKILLS:

Methodologies: RUP, UML, SDLC, AGILE, Scrum

Business Skills: Business Definition Requirements, Business Process Analysis & Research, Use Case Modeling, JAD/RAD Sessions, Requirements Gathering, Gap Analysis and Impact analysis

Project Management: Microsoft Project, Microsoft Office, Microsoft Visio

Web Design: Microsoft FrontPage, Dream weaver

Testing Tools: Rational Robot, Test Director 7.x/8.0, QTP 9.2, Win Runner, Mercury Quality Center 9.0

Databases: SQL Server 2000/2005, Oracle 9i, DB2, MS-Access, Spark SQL

Operating Systems: UNIX, Linux, Windows 9X/XP/NT, Novell Netware, Macintosh

Networking: FTP, TELNET, TCP/IP, LAN, WAN

PROFESSIONAL EXPERIENCE:

Confidential, St Louis, MO

Business Analyst /Product owner

Responsibilities:

• Shared and decomposed features into user stories.
• Defined and documented acceptance criteria for each user story clearly to conform with Business Quality Assessment (BQA) standard
• Delivered team backlog, including milestones, to the agile team
• Took responsibility for the development of ongoing enhancements, create and prioritize user stores with the agile teams
• Identified, defined, analyzed, prioritized and refined the requirements, and will communicate those milestones and visions to the development team
• Represented the business with the ability to prioritize tradeoffs, clarify requirements, and worked to drive user stories to acceptance throughout the Agile software development lifecycle
• Hands on activities on various AWS tools- developed and coordinated frameworks which would facilitate the migration activities using Spark SQL Scala /Python etc.
• Worked directly with our various internal and external stakeholders, including senior staff and department managers, as well as with focused development teams to ensure successful translation of those requirements into high-quality product deliverables
• Did backlog grooming to get the user stories to a ‘Ready’ state for development teams
• Participated in Sprint planning, review, and retrospective meetings and provided feedback to the teams
• Answered questions identified during sprint planning sessions and daily scrum
• Formally accepted the user stories once all acceptance criteria are met and demonstrated
• Displayed a practical understanding of agile principles and practices
• Developed a deep understanding of the customer and product needs
• Acted as a recognized voice of the customer to the team, on behalf of the business
• Recorded business requirements in the product/team backlog
• Ensured traceability between requirements, features, and user stories
• Reviewed test cases against user stories’ acceptance criteria
• Actively participates in release planning sessions
• Owned the continual acceptance criteria for business value
• Lead the system demo with the team
• Participated in the solution PI demo
• Ensured that all goals and milestones have been met
• Verified value was provided to the business
• Performed various analysis and interpretation to link business needs and objectives for assigned function.
• Identified and analyze user requirements, procedures, and problems to improve existing processes
• Performed detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations
• Identified ways to enhance performance management and operational reports related to new business implementation processes
• Coordinated with various business units and departments in the development and delivery of training programs
• Developed, share, and in corporate organizational best practices into business applications
• Diagnosed problems and identify opportunities for process redesign and improvement
• Formulated and updated departmental policies and procedures
• Served as the subject matter expert on the assigned function product to ensure operational performance.

Confidential, Rockville, MD

Business Analyst /Product owner

Responsibilities:

• Developed and maintained understanding of customer workflows and business needs to support.
• Delivered precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.
• Was responsible for direct interaction with clients including, but not limited to, eliciting comprehensive business requirements and use cases and recommending appropriate solutions.
• Gathered requirements and helped build and document specifications for development.
• Worked with Technical team to develop high level labor estimates to develop and deploy functionality.
• Conducted gap analysis between application and stated customer requirements and collaborated with Architects and Developers to estimate project impact.
• Worked with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.
• Worked with the clients to demonstrate the changes to the system to ensure all relevant business needs are addressed.
• Developed training materials and provide training in one-on-one or classroom environment.
• Managed multiple competing priorities through effective organization and communication.
• Recommended and instituted BA best practice and methodology and tools.
• Performed QA of BA team deliverables.
• Was Responsible for BA Team development, performance goal-setting, management and evaluation reviews.

  Data Analysis.

• Performed qualitative/quantitative analysis, with the ability to organize data, identify and present major findings utilizing technical tools (i.e.Excel, Access, Word, PowerPoint) by using Working knowledge of relational databases and data query tools.
• Demonstrated experience in following good documentation practices including producing and managing formal artifacts as well as writing clean, readable, and standards-compliant documentation.
• Used Tableau and R statistical software to Create reports and visualizations to display KPIs.
• Performed data analysis using Excel (pivot tables, v look ups etc).
• Wrote SQL queries to query the data bases as well.

Confidential, Miami, FL

Sr. Business Systems Analyst/ Product Owner

Responsibilities:

• Gather requirements and document the proposed processes to the existing system. Modules included: Claims Processing Files and HIPAA Guidelines adherence across the company.
• Communicate with stakeholders, gathered requirements and prepared User Requirement Specification (URS), Software Requirement Specification (SRS) and Software (functional) Requirement Specification (SWRS) documents.
• Worked on as is-To be system and performed Gap Analysis.
• Developed UML diagrams like flow chart, activity Diagram, Use Cases.
• Supported testing by working closely with testers, reviewing test cases, test results etc.
• Testing - Developed Test Scripts using Test Director/Quality Center and coordinated with developers to quickly resolve the defects associated with them.
• Conducted JRP sessions and JAD sessions with the management, users and other stakeholders for open and pending issues to develop specifications.
• Analyzed and evaluated User Interface Designs, Technical Design Documents and Quality Assurance Test Conditions the performance of the application from various dimensions.
• Helped create the 'Business Glossary' to facilitate efficient understanding of the business process amongst the other teams.
• Used SharePoint for the day to day file viewing and uploading.
• Ensure the traceability between User, System and Software Unit level requirements.
• Leading the QA Team and managing day today activities.
• Leading the test case development, execution, traceability efforts and regression analysis.
• Design and develop Use Cases and Use Case Diagrams using UML and Business Process Modeling.
• Communicate with Architects, Lead Designers & Engineers and identify the risks, perform the risk analysis and planned risk responses & prepared Risk Register.
• Involve in Design and Development of test plans and test cases in Quality Center.
• Develop and execute the Unit and Subsystem level test cases to verify the application.
• Plan the schedule and estimate the test execution activities.
• Creating traceability matrix for Requirements to Test Cases to ensure requirement-test coverage.
• Responsible for writing test cases for GUI, Functional, Regression, Integration, System, User Acceptance Testing for System and Unit level Requirements.
• Involve in creating Performance Reports and Analysis of the test results.
• Create user stories from the requirements for the implementation in the Sprint.
• Leading the Defect Review Board and arranging meetings for defect analysis.
• Facilitate sprint planning, daily standups, sprint review, sprint retrospective meetings and demos.
• Provide status communications to program and business teams.
• Worked on post production support to resolve the issues coming go live of project.
• Lead the defect management activities.
• Verified the defects, wrote new test cases and updated the existing test case for Universal Viewer.
• Tracked and managed user stories in Rally for related defects.
• Ensure the requirement-test case coverage in HP ALM and publish the traceability reports and share across the team.

Confidential, Bloomington, MN

Business Analyst

Responsibilities:

• Was responsible for direct interaction with clients including, but not limited to, eliciting comprehensive business requirements and use cases and recommending appropriate solutions.
• Gathered requirements and helped build and document specifications for development.
• Worked with Technical team to develop high level labor estimates to develop and deploy functionality
• Serve as the subject matter expert for two different platforms: scanning and CDHP.
• Main resource for writing and managing reports out of Business Objects SAP.
• Oversees third party vendor relationship in which they are contracted to key HealthPartners claims. Ensures accuracy of specs for three types of claim documents as well as mapping procedures between inbound files and translation to layout. Facilitated ICD9 to ICD10 implementation involving spec changes and testing with third party vendor.
• Served as a lead business analyst on the platform upgrade for CDHP system involving the accomplishment of five sets of business requirements and test plans as well as migration data analysis and validation
• Was Responsible for BA Team development, performance goal-setting, management and evaluation reviews.
• Performed qualitative/quantitative analysis, with the ability to organize data, identify and present major findings utilizing technical tools (i.e.Excel, Access, Word, PowerPoint) by using Working knowledge of relational databases and data query tools.
• Demonstrated experience in following good documentation practices including producing and managing formal artifacts as well as writing clean, readable, and standards-compliant documentation.
• Used Tableau and R statistical software to Create reports and visualizations to display KPIs.
• Performed data analysis using Excel (pivot tables, v look ups etc).
• Wrote SQL queries to query the data bases as well.

Environment: FEP Express, Availity, BlueChip, PRAP, VDR, Rally, BlueSource, Availity, CM Mouse, System Magic, SharePoint, MS Visio, MS Project Professional, MS Project, Lotus Notes, WebEx, and Microsoft Office package with Blue's Outlook Express and Blue's Link.

Confidential, Franklin Lakes, NJ

Business Analyst

Responsibilities:

• Documenting the business requirements and acted as a liaison between business and IT.
• Participating in Daily stand up Scrum meeting (Agile Methodology) and reporting daily status to Scrum master on my task status.
• Review requirements participate in design walkthrough meetings.
• Used Unified Modeling Language (UML) methodology to understand the Use Cases in detail to create Test scenarios.
• Closely worked with Product owner for the approvals of Test Deliverables.
• Processed Point of Sale (POS) claims in Customer Information Control System (CICS) for Retail and Mail claims.
• Provide/define data prep requirements.
• Creating & Recognizing Test Data to write test cases.
• Done Extensive rule based Functional testing and created Boundary Value Test cases.
• Traceability Matrix Management and Obtain approvals.
• Executing the test cases and identifying bugs.
• Participating in Bug Review meeting with Developers and other IT staff. Update QA daily status reports and weekly reports.
• Participated in preparing Regression test suite and done extensive Regression Testing. Performed Smoke and Sanity Testing.
• Performed UAT (User Acceptance Testing) testing.
• Participate in Retrospective meeting after the end of each Sprint to discuss the short comings.
• In the "Scrum team" as a tester I am responsible to perform comprehensive Functional testing in order to pass the "Quality Gate.
• In each Sprint my responsibility as a Tester is to test the application thoroughly and deliver defect-free product.

Confidential

Business & Financial Analyst

Responsibilities:

• As a Business Analyst, responsible for working with the manager and other users and creating Work flow diagrams as per the data analysis.
• Interaction with developers, discussing the Spec provided by the Analysts and also the changes and the discrepancies in the application.
• Responsible for gathering user requirements.
• Responsible for co-coordinating business meetings and generating monthly status reports etc.
• Responsible for creating Use case scenarios and writing use cases as per the specifications and requirements Analysis.
• Involved in testing on all stages of System Development Life Cycle. Performed Integration testing, Build Verification testing, System testing manually.
• Involved in generating Test Plan and Test Specifications as per user’s Business requirements.
• Performed back end testing by writing SQL queries to extract the exact data from the database.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Responsible for business system analysis of customizing the BPS Risk Management product with involvement through the whole SDLC