SUMMARY:

• 11+ years of overall IT experience and practitioner in Business Analysis, Requirements Management and Iterative/Incremental Development.
• Comprehensive experience with SDLC methodology (Waterfall) & Agile methodology (SCRUM)
• Strong Knowledge of Functional/Non - Functional Business Rules & User Acceptance Testing (UAT)
• Deep understanding of Retail/e-Commerce/PoS, CRM and Retail Banking domain
• Knowledge of ERP end-to-end process of Financials, SCM, CRM & HRMS
• Experience with various phases: Requirements gathering, Analysis, Testing and Release
• Experience in Gap analysis and Change management, as well as possessing good experience in identifying potential solutions and presenting the proposals to the client/management team.
• Expertise in preparing Business Requirements Document (BRD), Functional Specification Document (FSD), System Requirements Document (SRD) and Test Cases.
• Experienced in deriving initial Product Backlog from Product Roadmap
• Experience with Product Backlog grooming, Sprint Backlog analysis and Burndown Chart.
• Familiar with Continuous Delivery (CD)
• Close working experience with Product Owner and Scrum Master
• Experienced all Scrum ceremonies; Sprint Planning, Daily Scrums, Sprint Review and Retrospective meetings
• Familiar with Epic, User stories, Tasks and Potentially Shippable Product
• Basic knowledge of Data Mapping and Analysis
• Experience in Conducting & Facilitating Joint Application Design ( JAD) sessions
• Experience in reviewing Test Procedures, defining Test Scenario, Test Cases and support User Acceptance Testing (UAT)
• PMO support in creating timeline, scheduling, tracking milestones of the project, working on release plan with the business and IT
• Excellent Liaison among all Stakeholders
• Experience working with Data Warehousing & Business Intelligence (BI) tools
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and Productive working relationships in internal, external, independent and team environments.
• Highly motivated, organized and results and detail oriented with excellent interpersonal, communication and presentation skills. Proven capability of adapting to new and fast changing technologies.
• Good Team Building and Problem Solving skills in conjunction with strong Management and Engineering background.
• Ability to manage (Multiple) project tasks with changing priorities and tight deadlines.
• Ability to articulate alternative solutions and reasoning behind the alternatives. Strong listening, interpersonal & analytical skills.

TECHNICAL SKILLS:

Methodologies: Scrum, Waterfall, AIM, OUM & ASAP

Requirements Mgmt: JIRAMS Visio & Microsoft Office Suite

JIRA, HP ALM, IBM Rational Requisite Pro

Defect Tracking: HP QC/ALM & JIRA

Operating Systems: Windows

PROFESSIONAL EXPERIENCE:

Confidential - Austin, TX

Sr. Business Analyst (Digital Retail Banking)

Roles & Responsibilities

• Followed Agile methodology, being Business Analyst as Product Owner for better Collaboration among Scrum Master, Scrum Team and Business Stakeholders.
• Maintained Product Backlog
• Responsible for requirements prioritization
• Participated in Sprint Planning, Daily Scrums, Sprint Reviews and Retrospective meetings
• Wrote Epics/User stories
• Actively participated in issue resolution and escalation, working closely with all stakeholders to eliminate slippage
• Wrote Test cases and supported the UAT

Confidential - Orlando, FL

Sr. Business Systems Analyst & UAT (Retail/PoS)

Roles & Responsibilities

• Involved in discussions with project sponsors, product managers & SMEs to identify the system requirements for new business functionality.
• Performed Agile Scrum ceremonies such as Product backlog and Sprint backlog creation, Leading the Daily stand-up meetings.
• Worked with various cross functional stakeholders from Sales, Operations, HR and Accounting teams throughout implementation process.
• Maintained the Burndown chart during sprints
• Active participation in issue resolution and escalation, working closely with all stakeholders to eliminate slippage, aligning with the implementation process
• Delivered end user training and participated in the UAT
• Prepared the operation readiness plan for the production deployment by coordinating with business stakeholders
• Ensure the quality of the projects by performing shake out validations in productions during go live day.
• Worked with operations team to resolve critical production issues.

Confidential - Addison, TX

Sr. Business Analyst (CRM)

Roles & Responsibilities

• Analyze the current business model & Workflows
• Gap & Fit Analysis
• Maintain Agile Story boards, Iteration dashboards and Story cards
• Identify the required customizations of currently using CRM Forms, Ribbons, Charts, Client Extensions and Views in CRM
• Conduct requirements workshop with Users & Developers to Develop SSIS/SSRS Reports and integrated to CRM Dashboards
• Business Requirements Documentation
• Requirements analysis to Develop custom plug-ins and workflows to meet the business rules
• Created Processes to meet the business requirements
• Prepared project plans identifying deliverables, elaborating on work breakdown structures, identifying activities and estimating the resource requirements for the activities.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Good understanding of Security Roles, Teams, Business Units
• Involved in end-to-end process of Lead to Cash requirements gathering
• Engage with Development & QA teams to fulfill the Business requirements
• Analyze the system for optimized usage & propose Upgrades

Confidential - Los Angeles, CA

Sr. Systems Analyst (PoS/E-Commerce)

Roles & Responsibilities

• Project planning, preparing Conference Room Pilot (CRP) presentations and providing demos
• Gathering requirements and analyzing the gaps to provide solutions
• Write functional and technical specifications for interfaces and custom solutions
• Build business process flows for all the process that are used
• Configuring Oracle Retail Applications as per clients’ requirements and migrate legacy data
• Clarifying functional/technical doubts pertaining to system - ORMS, ORPOS, ORSIM
• Write Test scenarios and Test Steps and perform testing for all phases of testing. Defect logging and defect analysis
• Provide all the required support for Users during UAT
• Prepare deployment plan for go-live
• Provide Maintenance and Support with fixing the issues

Confidential - Minneapolis, MN

Sr. Business Systems Analyst (Retail ERP)

Roles & Responsibilities

• Requirements gathering & Analysis
• Compile functional and technical design documents in support
• Co-ordinate with development and testing teams for the
• Responsible for task assignment among development team and tracked progress of project following Scrum methodology.
• Review all unit test cases and results.
• Mentor and train end users on the usage of the process for their needs
• Be responsible for the overall quality and timeliness of the deliverables
• Assist Production Support with any failures post production installation

Confidential . - California

Business Systems Analyst (Retail/E-Commerce)

Roles & Responsibilities

• Demonstrated ability to systematically gather relevant information from different sources to address an issue and make a prompt and insightful decision.
• "Hands-on" with a blend of strong design and data flow skills.
• Engaging and coordinating business analysis sessions for understanding client business processes
• Providing services & direction for developing business processes, framework and methodology for clients.
• An effective leader with proven abilities in working with teams during the project phase; guiding team members and enabling knowledge sharing among the team
• Supervising the fast & slow members and managing both of them for getting maximum output.
• Scheduling and conducting CRP sessions on ORPOS, ORBO and ORCO with different teams of the client.
• Developing the Business Requirement Document (BRD) from the CRP sessions.
• Ensuring that work products derived from requirements specifications were interpreted correctly.
• Developing Use-Cases/Feature enhancement specifications according to the requirements.
• Developing Work Books for requirements that do not require a Use Case.
• Conducting UAT sessions at Client location.
• Conduct user training sessions for the end users.
• Sanctity testing of the build.
• Developing User Manuals for the applications ORSIM, ORPOS, ORBO and ORCO
• Handling complete client communication.
• Monitoring support issues in issue tracking tools (Mantis, Ace project).

Confidential

ERP Business Analyst

Roles & Responsibilities

• Involved in requirement gathering, documentation, change requests, designing, testing overseeing the development of agreed solutions and implementing new systems to meet the client business needs, especially for HR & Payroll modules.
• Documented process and steps in-line with ASAP methodology
• Business Blueprint on a common set of requirements from all clients/stakeholders and defining scope of the project.
• Usage of SAP Solution Manager for Implementation & Template management
• Solution Documentation, Test & Change management
• Assisting functional consultant in developing new pricing conditions and Pricing Procedures
• Analyzing business scenarios and giving cost effective solutions based on recent SAP technologies and performance efficiency.

Confidential

Functional Consultant

Roles & Responsibilities

• Worked as a Functional consultant for the SIM
• Configuring the application as per requirements
• Supported and involved all the go-live activities and post-production troubleshooting
• Designed interface for SIM and EBS integration
• Interaction with the Oracle Support for Service Request (SR) resolution.
• Prepared the documents and execution process for Oracle Retail Batch Jobs for SIM
• Solved issues and trained the team members in technical as well as functional issues.
• Worked with the team to prepare the BI reports

Confidential

Business/Quality Analyst

Roles & Responsibilities

• Oracle E-Business Suite Functional specifications gathering & documentations for Financials (AR, AP & GL), Quoting, Order Management, Invoicing.
• Prepare functional specifications (MD50)
• Review of Test Cases as per the Requirement Specifications.
• Coordinating with the implementation team & users to understand and resolve the gaps.
• Preparing the Requirement Questionnaire document.
• Recording, Enhancing and executing the Workflows
• Define the Performance test Scenarios as per the productions statistics.
• Preparation of detailed Analysis report for each execution and Report preparation.

Confidential

Business/Quality Analyst

Roles & Responsibilities

• Worked as offshore Business Analyst for the Module FAH (Find a Home) of Realtor.Com.
• Involving in the KT sessions from the Confidential SME’s and training to Offshore Team.
• Preparing the Understanding document (Functional Document) for the Module FAH.
• Worked on new Projects (Enhancements) Advanced Search and Open House
• Extensively working with database to verify the data in UDB, Middle Tier and SOLR for the latest 2-Step Project.
• Worked for a Foreclosure Project as SPOC of Offshore Team.
• Reporting bugs in Bugzilla and interacting with the Product Manager for assigning Priority.
• Creating, Reviewing and Updating Test Cases and modifying the old Test cases based on the current RDC site.
• Coordinating with the development team to understand and resolve the defects.
• Involved in weekly Scrum Meetings
• Working on few BOS (Back Office System) applications which supports for the front end data.
• Responsible for Regression Testing for FAH module on QA, Staging and Production
• Successfully delivering and involving in all the release cycles (bi-weekly) of RDC.
• Identified Major scenarios as part of the Module FAH for Performance Testing.
• Delivering the scripts to the onsite coordinator for Execution.
• Updating, Enhancing and executing the scripts with the new changes and delivery

Environment: C#, .Net, SQL Server2005, Bugzilla

Confidential

Fucntional Consultant

Roles & Responsibilities

• Involved in understanding the business requirements and preparing the Functional (MD50) design documents.
• Defining the custom API using Sales Order API’s
• Defining the Customer creation custom API
• Designed various Discoverer Reports
• Designed various DBI Reports in OM module.
• Developed Functional (MD050) on Billing Solutions (ERP Based & Custom )
• Involved in Solution design for Interfaces & API’s
• Involved in Documenting Test Plans and tested the application to ensure proper functionality, data accuracy, and that modifications have no adverse impact on integrated system environment.
• Involved in preparing UAT plan for all the components and executed as per the business needs.

Environment: Oracle Applications 11.5.10 - Inv, OM, PO, AP, AR & GL, Oracle 10g, Forms6i, Reports6i, XML Publisher, PL/SQL, SQL*Loader, SQL*Plus, TOAD, JDeveloper10g and Discoverer

Confidential

Intern BI Analyst

Roles & Responsibilities

• Migrating the Data from Legacy System to iPM
• Validate the Input Flat file against the Specification
• Mapping the Input Flat File to the Fields in the Tables of Target Database
• Transformation of the Input Flatfiles
• Loading the data into the Target Database
• Designing Reports on Discoverer

Environment: Discoverer, PL/SQL, SQL*Loader, SQL*Plus, TOAD and UNIX.