EXPERTISE IN:

• Knowledge of Waterfall Method
• Knowledge of Agile/Scrum/Kanban
• System Develop Life Cycle (SDLC)
• Knowledge of SOX Standards
• Knowledge of ITIL v3.0 Foundation
• Knowledge of PMI Principles.
• Knowledge of tProcess

• Rally Agile Dev Software
• Clarity V13 PM Tool
• JIRA Issue Tracking tSpace Knowledge Base
• MS Project 2003 - 2013
• SharePoint 2007-2016
• Primavera v5
• SharePoint Knowledge Base
• Confluence Enterprise Wiki
• NIKU / DETAR
• PRISM
• Asset Management Systems

• Financial / Banking
• Telecommunication
• Airline Industry
• Digital Entertainment
• Manufacturing
• Retail eCommerce Sales
• IT Consulting
• Sale / Marketing
• Pharmaceutical

TECHNICAL KNOWLEDGE BASE:

Networking: Cisco 7000 Switches, F5 Viprion Load Balancers Checkpoint Firewall, Cavisson Net (Storm, Ocean, Channel), Wireless, VPN, Remote Access, SFTP

Microsoft Office Products / OS: Win 95 - Win10, Win 2003-2008 Server, Project 2003-2010, Office 95 -2016, AIX, Linux 6, VMware, Android

Enterprise Servers / San Storage : IBM P5- P7 IDataPlex, Dell R710 Blades Servers HP Server, EMC, 3PAR, Iomega SmartStor.

Migration / Merger / Refresh : Extensive (Datacenter, Network, Server, Desktop) Refresh experience. Application merger and migration experience.

New Technologies : Digital Life (Home Automation), Digital Car, Cloud Technology, Domain 2.0, Software Defined Networks

Video / Telecommunication: Uverse / DirecTV, Confidential & Confidential Mobility (4G / 5G) High Speed Confidential DSL, IDSN, Fiber (GigaPower).

Collaborative / Social Media / Email : ATT Connect, GoToMeeting, tSpace, Q-Messenger, Facebook, Twitter, LinkedIn, MS Exchange/Outlook Lotus Notes.

Web Apps / Database: WebSphere 6-7, ESB, Apache, Java, IIS Web Server. Oracle, SQL, MS Access

PROFESSIONAL EXPERIENCE:

Business Initiative Manager) / Agile POD Lead

Confidential, Atlanta, GA

Responsibilities:

• Product Owner and Subject Matter Expert for Home Solution / Sales Product lines.
• Help generate and convert client scope into feature sets for App Dev, Central Design and Engineering ( Confidential ) Teams.
• Severed as guide and gatekeeper for projects set to modifying backend and or frontend content on the Confidential and Confidential Production sites.
• Work closely with Client, Lead PM and Delivery Resources teams to sure Project are delivered on time.
• Performed QA, QC and UAT Testing for all project deployments.
• Produced slide decks review for Client, App Dev and Senior Sales Management Teams.
• Kept Confidential upper management informed of projects, Progress Status, Risk and Issues on a tri-weekly basis.

Agile POD Lead

Confidential

Responsibilities:

• Represented Home Solutions Sales (eCOM) in new Agile based Internal / External Projects.
• Participated in and worked closely with Scrum Master to provided Product guidance throughout projects lifecycle.
• Attended Daily Standup and Iteration/Sprint Planning meetings insure Priority backlog features stayed on track.
• Assisted in Pre-Production, stakeholder testing of newly implemented Site modification and or TV Products.
• Held scheduled milestone meeting with senior management and stakeholders to go over current status and project functionality reviews.
• Marketing / Sales Client and App Dev teams unclear about new functionality to determine a customer’s product availability in and outside of Confidential & Confidential ’s serviceable areas.
• To resolves confusion, took the initiative to review IN / OUT Franchise rules and created docs describing the current logic breakdown. Established new parameters and customer cases to handle Franchise IN / OUT scenarios. App Dev teams were able to immediately move forward with the appropriate coding upon receipt of this information and project went back to green status and was completed on time.

Confidential

POD Lead

Responsibilities:

• Assigned to the existing Agile POD for the Confidential team as a POD Lead to continue work on the new DirecTV / Confidential & Confidential Upper funnel portion of the production webpage. Quickly spin-up my knowledge of the Confidential & Confidential Agile process, integrate myself into a very in sync POD team and guide development based on our Confidential standards.

Credit Risk System Manager

Confidential

Responsibilities:

• Tasked with quickly learning the credit logic process for Confidential and Confidential consumer credit.
• Because of the complexity and confusion of merging multiple product credit rules into one credit system, was able to provide stake holders, app teams, and senior management with everyday analogies to help explain the existing process and how the new credit system engine would look and function in the future.

IT Project Manager

Confidential, Atlanta, Ga

Responsibilities:

• Assisted in Data Collection, Organizational breakdown and scheduling of stakeholder meetings in support of the ITIL Knowledge/ Incident /Problem Management Technical Process Development.
• Analyzed and integrated collected data and integrated all user/group profiles; department roles and processes workflow details into the ITIL Templates.
• Developed Project Plans to support client requirements timelines, and Implementation/Operational Process schedule.
• Working with Project Team to developed continual support processes and documentation.
• Create process analysis templates for Change, Release, Incident, and Problem Management Support.
• Implement ITIL Tool Configurations - Manage requirement gathers for ITIL application database structure; trending, KPI and analysis reports; user and group profile templates.
• Worked with CURAM Solutions Systems to help develop site specifics support process.
• Identify, capture, and report project analytics and metrics.

Project Manager

Confidential, Confidential, GA

Responsibilities:

• Helped build, document and implement procedures for the eCommerce PMO between 2008 to present day.
• Created and documented a new process to complete all OS and DB upgrades without the assistance or need for a project manager. Time to complete OS and DB Upgrades reduced from 10 months to 3 months.
• Learned the JIRA Service Desk system and assisted the Release Engineering in tracking and resolving critical issues that delayed the implantation of eCommerce projects.
• Initially conducted a three day a week Infrastructure meeting schedule with my Release Engineering counterpart to track the status and availability of non-production environments in support of ecommerce initiatives.
• Researched and help develop a customized transfer application designed to compressed, transported and organized digital catalog images from the New York offices to San Francisco.
• Responsible for simultaneously management of Infrastructure projects, ranging in complexity moderate to advanced.
• Managed and utilized Technical SMEs, Service Delivery and Services Support Project Team Resources in the successful completion of each project.
• Team player with strong communication and negotiation skills and the ability with opposing members and move then towards a mutual solution.
• Utilized MS Project 2010, SharePoint 2010 and Clarity to unite the project management functionality between the Confidential and Bloomingdale Web Development teams in San Francisco and the Infrastructure teams in Confidential, Ga.

Confidential

Responsibilities:

• Inherited three of the five STARS Production / Non-Production projects. Worked effectively with all business partners and IFS Resources to reset milestones, lock down new delivery dates and helped move the project Red to a Green Status.
• Give the remaining 2 STAR Project and promoted to IFS Project Manager for the entire STARS Program.
• Helped establish new Server, DB and Development App Standardization for the for the STARS Projects.
• Original Project dates extended 3 Months beyond original date due to the new standardization requirements. Project was completed after the new delivery baseline was established.
• Gained extensive technical / retail business knowledge of the Macy / Bloomingdale Web and Network Infrastructure.
• Projects initiated in Prod and Non-Prod Datacenters in San Francisco, Atlanta, Raleigh and Lorain, Ohio.
• Liaison to Business management teams in providing strategic focus, leadership, and technical consulting to multiple highly complex information systems that conform to MST standards and methodology.
• Provided leadership in the evaluation and recommendation of hardware and software solutions.
• Worked with SME Teams certify the new IBM P7 Series Technology as the new platform test bed standard.
• Pushed the completion of all remaining sprint log items and issue so the project could meet its deadline prior to the next MCOM-BCOM Production code release deployment.
• Ensured all QA \ Release certification testing was performed before each environment is made available for use.
• Provided both daily and weekly status reports to MCOM senior management in Atlanta and San Francisco offices.

Project Manager

Confidential, Norcross, GA

Responsibilities:

• Successful maintained and progress all assigned Projects during my 6 month of employment.
• Helped to create HOMS Project Management Onboarding Documentation to help get new PM acclimated.
• Projects required the management of seven specific resource areas (Server Build, Enterprise Web Applications, DBA, Storage, Networking, Security and Disaster Recovery.
• Projects consisted of three Environments (IST/CAT, Pre-Production and Production). Environments were managed and build in either a shared or dedicated base model.
• Participated in detailed JAD sessions with Client Representatives, the PSO (Professional Services Organization) and Confidential Resource Management to clarify all details of business objectives and requirements.
• Utilized analytical, problem solving and business tact to deal with shifting priorities, new risks and customer demands. Worked closely with all SME resources to create and maintain customized workflow documentation including: Project Technical Specs, Environment Run Book manuals for Disaster Recovery.
• Experienced technical writing skills helped in the creation of detailed business requirements, Statement of Work (SOW) and clear Change Control requests.

IT Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Management Confidential Project from the Analyzation thru to Control Phases of the Six Sigma DMAIC Process.
• Managed web application upgrade projects, one major ATM Hardware-Software Conversion project and several Server infrastructure replacement projects.
• Provided Confidential team members, LOB managers and third party vendors with all scopes guidelines, deliverable dates, risks, issues and escalations updates. Maintained the upkeep of project documentation through the ended of each project.
• Chaired weekly and bi-weekly status meeting to keep each project deliverable up to date and on schedule.
• Monitored all project status, recommendations for change controls, and the implementation of timed objectives.
• Optimized the use of time, resources and pooled project budgets to insure projects stayed on track.

EIS Technical Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Conducted weekly and bi-weekly status meeting to keep all project resources up to date and on schedule.
• Utilized as a communication focal point for all technical and non-technical team members.
• Managed all resources, budgets, issues, changes, risks, and project scope for multiple Mortgage Projects.
• Optimized and automated many redundant processes and provided the new updates to fellow staff members.
• Improved existing Project Guide Documentation to reflect a more consistent process flow and to help in corporate new project managers into the project.
• Utilized both Primavera and other customized Confidential Project Management tools for recording all daily resource activities, timesheets status, project management reporting and governance reviews.
• Improved existing Project Guide Documentation to reflect a more consistent process flow and to help in corporate new project managers into the project.

IT Project Technical Manager

Confidential, Atlanta, GA

Technology: Dell Desktop, DAL Custom Application based on the deployment site.

Responsibilities:

• Traveled to each site to inventoried, analyzed, and schedule replacement of all desktop and ticketing equipment Confidential several Confidential Airports terminals
• Conducted on-site pre-deployment meetings with Confidential Station Management, to ensure smooth transition of all Client Systems and Services. Performed basic client interviews to identify application and hardware concerns.
• Chaired meetings with Project and LOB Site Managers to discuss actions items, application testing, budgets and deployment schedules. Communicated all requirements, solution design, and estimates and identified risks to project sponsors for their awareness and approval. Attend client meetings and provide follow-up documentation. Assist with Project Plan and Overall Implementation Schedule and provides status reporting to Managers lead on a bi-weekly basis.
• Tracking all customer issues and resolved through existing Confidential Change Control procedures. Escalated problems as needed to ensure awareness and to gain assistance with resolution.
• Create and manage all of the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required.
• Communicate effectively to clients and internal team members on the results of milestones and issues.
• Motivated and managed the project efforts of team members. Resolved conflicts, and provide performance feedback to all technology group managers.