Inside Sales and Customer Liaison Specialist Resume

SUMMARY:

Over 12 years of inside selling and customer service experience including ‘hunting’ to build a territory, marketing and giving seminars, face - to-face and telephone prospecting, making sales presentations and nurturing leads. Was a President's Club member in producing over a million dollars in annual sales. Named Account Executive of the Year. In being process driven, I live by the rules of immediacy and creating the next step while understanding the value of teamwork, phone skills and time management.

PROFESSIONAL EXPERIENCE:

Inside Sales and Customer Liaison Specialist

Confidential

Responsible for pursuing incoming leads by qualifying them and then working with the appropriate outside sales representative. -This position requires a competency in product knowledge, re-establishing dormant accounts, enhancing existing business relationships and uncovering new opportunities.

Inside Sales Corporate Specialist

Confidential

Was responsible for a data base of 1,000+ accounts.
Designed a prospecting program which brought new companies to Confidential . -Achieved over a million dollars in annual sales three contiguous years; their first sales representative to ever achieve this and was consistently their top producer.

Senior Account Executive

Confidential

Opened over 500 accounts while selling computer training courses.
Position required the daily discipline of telephone and face-to-face prospecting for new accounts, growing existing accounts and customer service. -Achieved over a million dollars in annual sales three years running. -Was named Account Executive of the Year.

Inside Sales Executive

Confidential

Responsibilities included selling software B2B, opening new accounts on a subscription basis, ‘up selling’ new products and ensuring the account was incident-free when transferring to an Account Manager.
Consistently performed in the top 25% and obtained/sold multi-year contracts.
This position required a competency in types of software and its application to different situations. It was crucial to properly qualify prospects and ensure there was always a next step toward closing the sale.
Metrics involved 50 - 60 targeted calls daily into verticals.
Company was purchased by a larger firm and I was laid-off; non-performance related.

Regional Account Manager

Confidential

Had the responsibility of making 60+ calls daily and to grow business in existing accounts by maintaining existing sales including the introduction of new products.
Received and worked with inbound calls daily.
Consistently hit weekly and monthly quotas.

Account Manager

Confidential

Pursued opening new accounts by cold calling. Averaged opening 3-4 accounts per week from extensive cold calling, lead generation, Internet recruiting and referral programs.
Consistently hit my quota by opening nearly 100 accounts in a 6 month period.
Position required independence and discipline while working within a team.
Company exhausted their venture capital and I was laid-off; non-performance related.

Account Manager

Confidential

Pursued existing accounts to increase sales within that account, pursued new accounts by face-to-face cold calling, telemarketing and referrals. -Steadily increased sales 5% to 10% monthly. -Hit my monthly quota within the first 3 months and every month after.

Sales Manager

Confidential

Aggressively pursued accounts by face-to-face cold calling, telemarketing campaign and penetrating existing clients to open other divisions and departments.
Utilized SPIN Selling, promotions and networking to acquire appointments and open accounts. -Heavily involved in customer service and customer satisfaction.

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