SUMMARY:

A challenging and rewarding managerial or supervisory position in the IT industry, which fully exploits my extensive experience in working in the Data Center Environment, my superior technical ability and high organizational and team - building skills in order to completely facilitate and achieve the Company objectives.

EXPERIENCE:

Senior Data Center Technician

Confidential

Responsibilities:

• Rack and stack of all Data Center equipment.
• Installation and decommission of all Data Center Hardware.
• Perform various hardware modifications and replacements, including but not limited to, NIC cards, RAM memory, hard disk drives, cooling fans.
• RMA defective parts and provide to client per standard practice.
• Perform server configurations.
• Perform firmware, drivers and software upgrades
• Assist with on-site troubleshooting on devices that are down or not accessible by the client.
• Perform quality hardware checks for all equipment installation.
• Complete all checklists upon completion of work request.
• Ensure client data center standards are followed.
• Assist in the creation and maintenance of network and datacenter diagrams and detailed site documentation.
• Perform physical inventory and audits of client assets.

Senior Data Center Technician

Confidential

Responsibilities:

• Install and trouble shoot Windows, Linux, Oracle and Database Operating Systems on Dell, HP, etc…, Servers.
• Answer ticket requests through JIRA and Remedy for remote hands tasks.
• Assist in planning and general maintenance of systems in co-location facility
• Rack install and configure servers and network equipment.
• Troubleshoot and fix server issues.
• Ensure that all cabling follows group standards such as ITIL, BICSI, OSHA, TIA/EIA, ISO, etc.
• Manage problems dispatched by systems support analysts (NOC group).
• Maintain site facilities needs according to health and safety requirements
• Creating & Management of Documentation, Reporting, and Metrics.
• Perform On-call support as needed.

Senior Data Center Technician

Confidential

Responsibilities:

• Install Windows & Linux images onto servers
• Install servers and network equipment into cabinets and racks.
• Troubleshoot layer 1 LAN and WAN connections.
• Hardware maintenance on mission critical systems.
• Inventory control for all equipment, components and cables
• Structured cabling installations and support.
• Planning and coordinating equipment moves and new equipment installations.
• Documentation of operations and procedures in detail.
• Proactively and independently work on projects and programs as needed.

Data Center Technician

Confidential

Responsibilities:

• Responsible for developing operating standards / procedures for the data centers, striving to standardize these environments, while placing a focus on system availability, reliability and maintainability which is critical for the success of global projects
• Tested and prepared the Disaster Recovery Backup System, following company's SOP.
• Installed, maintained and repaired all Windows software on desktop and laptop PC's.
• Managed company’s Active Directory adding and removing users, computers, networks and assigning and adjusting required permissions.
• Managed Event monitoring tools and ticket queue to resolve operation tickets within SLA parameters - Performed initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution.
• Provided customer service, troubleshooting, as well as incident escalation for all servers in the 24 x 7 x 365 OCC environment and acted as escalation point.
• Racking and stacking various server and network hardware to include copper and fiber cabling.

Data Center Service Support Technician

Confidential

Responsibilities:

• Built, installed, configured and troubleshooting; Dell, Penguin and HP servers with Red Hat Linux Operating Systems or Windows Server OS
• Perform preventative and routine maintenance on Dell, HP and Penguin Servers operating Red Hat version of Linux or Windows Server OS.
• Escort customers to their equipment; assist the customer according to their contract.
• Install copper and fiber cable cross connects, then terminate, test, and importantly, label them. Install IX network racks, shelves, power strips, and circuits for customer use. Using standard test equipment, troubleshoot wiring schematics, signal diagnostics, and inter-networking operations. Assist Manager in technician training; serve as technical mentor for Technicians.

Data Center Service Support Technician

Confidential

Responsibilities:

• Customer and Technical Service in a Central Office Data Center Environment; Answer customer telephone and email, open tickets with Remedy Ticketing System and escalate problems as required. Perform remote hands services for customers.
• Report current status via Remedy Ticketing System, shift reports, and e-mail - Perform preventative and routine maintenance on Dell, HP and Penguin Servers operating Red Hat version of Linux
• Escort customers to their equipment; assist the customer according to their contract.
• Assist Manager in technician training; serve as technical mentor for Technicians.

Network Service Support Engineer

Confidential

Responsibilities:

• Designed the Installation of Network paths between equipment to facilitate the Provisioning Department
• Conducted equipment inventory in Xpercom Database and designed all the Voice DS0, DS1, DS3 and OC-3/ 0C-48 Paths between equipment and between Central and Collocation Offices.
• Designed, modified, updated, and maintained Circuit Layout Records, Circuit Facility Assignments, Circuit Segments, Cable Paths, Cross- Connects, and Leased Facilities in Granite’s Xpercom Database

Supervisor Installation Technician

Confidential

Responsibilities:

• Supervised teams of technicians in the installation of many large and complex Cabling Systems in support
• Responsible for installing, terminating, and testing cabling systems from Category 6 Twisted Pair to Confidential Fiber Optics
• Coordinated between the customer and workforce in site planning/surveying, technical assistance, progress documentation, team leadership, and quality assurance as well as network testing/ certification