SOFTWARE PROFICIENCY:

• MS Access
• MS Communicator
• MS Excel
• MS InfoPath
• MS Lync
• MS Live Meeting
• MS Outlook
• MS PowerPoint
• MS Project
• MS Project Server
• MS SharePoint
• MS Visio
• MS Windows 10
• MS Word
• AirWeb
• Amex Travel
• Ariba
• Beeline
• Concur
• EaZyTyme
• Egencia Travel
• MyCliqBook
• PC Timeclock
• PeopleSoft
• QuickBooks
• ResX Travel
• TesNet
• ACT
• Box Cloud
• CompareRite Delta View DocXchange
• Dropbox
• Google Suite
• Groupwise Imanage
• Legal MacPac
• OneDrive
• Pacer
• ProLaw
• Worldox
• Adobe Connect
• Cisco WebEx
• Citrix GoToMeeting
• Citrix GoToWebinar
• Google Hangouts
• IBM Lotus Sametime iConnect
• Jive
• Join Me
• MS Communicator
• MS Live Meeting
• MS Lync
• PolyCom
• CA Clarity PPM
• Electronic I9 & E - Verify
• HP PPM
• HP Quality Center
• Lotus Notes
• Oracle Identity Governance
• Oracle Identity Management
• Oracle Fusion Middleware
• Oracle Siebel CRM
• ServiceNow / ExamNow
• VirtualEdge

PROFESSIONAL EXPERIENCE:

Confidential

Donations Coordinator and Assistant, Lima, OH

Responsibilities:

• Fundraising activities for corporate donor giving.
• Recruited new donors and corporate partners to enhance and increase existing and new partnerships.
• Donor tracking and data entry, maintained master donor list.
• Collected donations from local businesses and corporate sponsors.
• Transcribed Instructors’ courses.
• Craft Services and catering activities.

Confidential, Lima, OH

Responsibilities:

• New student data entry.
• Batch scanned documents.
• Answered phones and transferred incoming calls.
• Updated new student records (changes/adds).
• New student records filing.

Confidential

Business Analyst, Lima, OH

Responsibilities:

• OCM activities in support of enterprise-wide and/or global projects and programs.
• Business process improvement.
• Change Management assessments and planning.
• Key Stakeholders’ business requirements.
• Supported OCM Lead and Change Management Office with regional and global change initiatives.

Confidential

Personal Assistant to Director, Lima, OH

Responsibilities:

• Assisted Director with script writing/edits during pre-production.
• Assisted Director on location with Director’s notes.
• Drove crew van from hotel to location shoots; picked up incoming crew from Dayton, OH airport.
• Ran errands for Craft Services.
• Participated in film shoots as an extra for background in Lima, OH and Bluffton, OH.
• Fundraising/ corporate sponsors.

Confidential

Remote Technical Trainer, Lima, OH

Responsibilities:

• Analyzed existing global training processes and offered solutions for improvement.
• Created Global Process Training attendance tracking and reporting mechanism.
• Created Global Process Training testing tools in ExamNow.
• Collaborated with ServiceNow Business Analyst for long-term process improvement solutions.
• Attended and contributed to weekly Operational Excellence status meetings.
• Reported to VP of Service Operations and Control at Pearson

Confidential

Business Analyst, Columbus, OH

Responsibilities:

• Assisted CIO with forming and launching SharePoint Adoption Committee.
• Created draft PowerPoint presentation for Chief Information Officer to present at SharePoint Adoption Committee kickoff meeting. Received high praises from CIO and team on quality of presentation.
• Assigned by CIO to deliver ‘Goals and Objectives’ of newly formed SharePoint Adoption Committee.
• Assigned by CIO to re-design ‘Medicaid Central’ SharePoint intranet site home page, and come up with new name to foster adoption by end users.
• Assigned by CIO to summarize released RFP for Steering Committee and SharePoint Adoption Committee, and include timeline of events for vendor selection process.
• Provided CIO with comprehensive, collaborative draft proposal of “Goals and Objectives”.
• Worked on technical process documents in preparation for collaborating with third-party vendor.
• Time off due to family deaths (sister and sister-in-law).

Confidential

Implementation Lead, Battle Creek, MI

Responsibilities:

• Site Level Project Management/People Management.
• Statement of Work coordination with VA personnel/Execution scheduling.
• Equipment issuing, returns and tracking to sub-teams, equipment accountability.
• Hardware/software installation.
• Coordination with 3rd party suppliers and contractors for their SOW and supplies.
• Training planning with customers.
• Internal Shipcom project coordination with product development on delivery schedules.
• Customer coordination, collaboration, and site acceptance.
• Shipcom internal coordination and collaboration.
• Delivering the Shipcom solution as per the implementation schedule/budget.
• Training/re-training of Shipcom/contractor teams.
• Maintaining security and other compliance on-site.
• Customer messaging at the VA Medical center level with Logistics, IT and Facility Management.

Confidential

Integration Project Manager, Dublin, OH

Responsibilities:

• Time off due to terminal family illnesses (mother and sister).

Confidential

Project Execution Manager, Columbus, OH

Responsibilities:

• Metrics and reporting
• Process definition and improvements
• Documentation management
• SharePoint & technology site management
• Automation of services
• Certification repository
• Quality control

Confidential

Migration Project Manager, Findlay, OH

Responsibilities:

• Performed data analysis of legacy Vista I-9 platform and VirtualEdge system.
• Coordinated and facilitated client migration kick-off calls, via Live Meeting.
• Confidential igration planning, configuration, implementing, and system admin/user training.
• Provided eI-9 training to clients (eI-9 administrators, managers and users).
• Setup, configured and provisioned eI-9 UAT and Production environments.
• Performed UAT sync testing with VirtualEdge system.
• F acilitated legacy Vista I-9 platform shut down calls; and shut down legacy system.
• Initiated multiple migrations of legacy Vista I-9 data to new eI-9 system.
• Performed post-migration activities (data validation, user access, tested live links/ payroll feeds).
• Attended weekly team meetings and provided project status.
• Identified and documented issues, followed through to resolution, escalated when necessary.
• Initiated customer satisfaction survey and transitioned client to Confidential Account Manager.

Confidential

Business Analyst, Findlay, OH

Responsibilities:

• Responsible for Data Migration and SharePoint ("TeamView") site implementation for Transportation & Logistics, and ongoing technical support for Marketing & Transportation Engineering
• Attended and contributed to all bi-weekly TeamView Editors Community of Practice Meetings for Confidential, as well as Transportation & Logistics.
• Technical Trainer for all Confidential & Confidential TeamView Editors and End Users.
• Facilitated monthly Community of Practices meetings Confidential & Confidential TeamView Editors.
• Lead SharePoint site design meetings; created and managed company blog sites, project sites, ENGAGE initiative sites, publishing sites, collaboration sites, workspaces, and more.
• Managed Living Our Values TeamView page for Confidential & Confidential .
• Information Champion delegate for Confidential & Confidential ; attended, contributed and presented at monthly Information Champion meetings.
• Attended monthly Marketing & Transportation Engineering Safety meetings.
• Technical Trainer for SharePoint 2010 via Live Meeting, instructor led hands-on training.
• Developed training plans, schedules and course evaluations.
• Created and designed training modules; training room set up, computers, audio/visual equipment, etc.
• Created Online Course Evaluation Surveys and followed up with all participants one-on-one.
• Promoted SharePoint user adoption and provided deskside support.
• Analysis and requirements gathering for 2014 SharePoint enhancements and resource needs.
• Weekly/monthly status reports, tracking issues/risks with aggressive follow through to resolution.

Confidential, Lima, OH

Responsibilities:

• Moved back to Lima, OH and took time off due to serious family illnesses (mother and daughter-in-law).

Confidential

PMO Analyst, Jr. Project Manager, New York, NY

Responsibilities:

• Ratings PMO Analyst, supporting lead Project Manager of IT Operations.
• Create and maintain process flow documentation for Portal Content Collaborations (“PCC”).
• SharePoint administrator for PCC team space.
• Track action items, issues, risks, decisions.
• Coordinate, facilitate and attend weekly WebEx status meetings; record minutes.
• Ad hoc projects; data consolidation and analysis.
• Responsible for updating multiple project plans in MS Project.
• HP PPM time management and resource planning.

Confidential

Jr. Project Manager, New York, NY

Responsibilities:

• PMO lead and program administrator for Finance Department.
• Liaise with Confidential senior management in NYC and London headquarters.
• Coordinate, attend and record minutes for weekly WebEx status meetings and executive workshops.
• SharePoint administrator, maintain project site, document libraries and tracking lists.
• Weekly project status reporting, tracking milestones, issues, risks and action items.
• Responsible for T&E approvals, project financials and distributing weekly reports to senior management.
• SDE/SAP Operations weekly status reporting, tracking on-shore/off-shore resources.
• Develop, maintain and enforce business processes and best practices.
• Employee onboarding/off-boarding, both on-shore and off-shore resources.
• Create, update and maintain process flow documentation.