PROFESSIONAL SUMMARY:

• 7 years of experience with Salesforce.com CRM with administration
• Hands on experience in Configuring and Customizing the applications on Sales force platform
• Extremely proficient in using Agile methodologies performed roles of scrum team member following sprint sessions, assign tasks to individual team members.
• Experience on project management Tool like Agile - JIRA.
• Effective in SFDC application development, Analyzing, Customization and Coordinating the development of software solutions in SFDC.
• Sound knowledge on Administration
• Having Knowledge on Sales and Service CRM.
• Salesforce.com hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports, Dashboards and various other components as per application requirements.
• Highly Proficient in creating Objects, Formula Fields, Relationships and Rollup Summary fields.
• Excellent work experience in creating Salesforce.com Page Layouts, Record Types, Validation Rules, Workflows, Email templates, Approval Processes
• Experience in importing Data using Data Loader and Import Wizard
• Working knowledge on Reports and Dashboards.
• Created and executed test cases for the developed functionalities.
• Worked on OWD Settings, Roles and Sharing Rules
• Experience in Territory Management and Translation workbench.
• Involving in Client meetings and implementing the process based on the client requirements

SKILLS:

• Ability to quickly adapt to new environments and learn new technologies.
• Dedicated, detail Oriented, self-motivated with excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments

TECHNICAL SKILLS:

Salesforce.com: Salesforce.com standard configuration and customization, Automation using WorkflowsProcess Builder, Flow and Triggers, Access Profile and Access Controls, Layouts, Record Types, Import/Export Tools, Data Loader

Programming, Web Technologies: HTML, XML, SQL

Salesforce Cloud Applications: Sales Cloud, Service Cloud

PROFESSIONAL EXPERIENCE:

Confidential

Saleforce.com Administrator,Sales Cloud

Responsibilities:

• Effectively interacted with the Business Users to understand the Business Flow
• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom fields, pick lists, dependent pick lists, Custom Settings and Validation Rules, Formulas to the custom objects.
• Used eclipse for development environment.
• Gathering requirements from Application Owners to understand the future road map and upcoming requirements.
• Configuration of various salesforce.com standard objects like Accounts, Contacts
• Creation of Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates to manage the Workflow & Approvals.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.

Confidential, Eden Prairie, MN

Salesforce Developer and Administrator

Responsibilities:

• Understanding and analyzing the requirements and mapping them to Salesforce functionality.
• Worked on various salesforce.com Standard Objects & Custom Objects.
• Experience in creation of custom apps in salesforce.
• Developed Parent-Child hierarchy using Relationships
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Creating/add and manage Users, Roles, Profiles and setting up Sharing rules
• Design sharing and security settings as per the company process.
• Writing SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Creating Page Layouts and assigning different layouts based on Record Types
• Data validation using Validation Rules.
• Reports and Dashboards for different teams and Scheduling of reports to managers.
• Design & Implementation of the Custom objects, Page layouts, Custom tabs, Fields and Record Types of the application.

Confidential, Atlanta, GA

Saleforce.com Administrator, Sales Cloud

Responsibilities:

• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Gathering requirements from Application Owners to understand the future road map and upcoming requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the Organization.
• Design and develop Custom Controllers.
• Created Custom fields, pick lists, dependent pick lists, Custom Settings and Validations formulas to the custom objects.
• Used eclipse for development environments
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the Organization.
• Customized salesforce standard objects and created custom object to meet the client requirement
• Worked on Profile Management, OWD settings & Permission Sets.
• Used Salesforce data loader to import data to salesforce.
• Created different page layout and assigned to different profile as per the client requirement.

Environment: Salesforce.com, Eclipse IDE, Data Loader, SOQL.

Confidential, FL

Salesforce.com administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements
• Designed Requirement documents and functional document for the development team
• Configured the Case Management Process
• Provided product engineering and implementation support services with custom development and production support
• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals
• Add methods that can be called from Visual Force pages to Controller Extensions
• Created Custom Visual Force components and attributes to override the look and feel of standard Visual Force components.
• Daily administration and support of Marketing Cloud.
• Working with management and end-users to create and manage complex workflow rules, data validation and triggers.
• Develop and created customized reports and dashboards.
• Created Visual Force pages that could be rendered as PDF's, build dashboard components and define email templates.