SUMMARY:

• A seasoned engineering leader with 18+ years of technology leadership and business transformation experience.
• Over 8 years of experience in leading CRM (Salesforce) engineering and business transformations.
• Successfully lead multiple SFDC sales, CPQ (Steelbrick), service and marketing transformations in Manufacturing, Hi - tech and Retail industries.
• Successfully lead multiple marketing transformation programs with SFDC marketing cloud (Email/Mobile/Social Studio, Journey Builder, DMP, etc.). Hands on, certified Salesforce leader.
• Highly experienced in Retail, Manufacturing, Utilities (Electricity/Gas) & Healthcare Industries.
• A seasoned leader who has successfully managed multiple large transformation programs (Traditional and Agile) with a revenue range over $24 M annually.
• Highly experienced in Program management, Technical Architecture and Product Management.
• A seasoned and certified practitioner of PMP, ITIL and Agile standards. I’ve an excellent working experience in Lean and knowledgeable in Six Sigma.
• Experienced in developing IT strategy and technology road map.
• Strong interpersonal skills with ability to work with C-Level and Executive level teams.

CORE QUALIFICATIONS:

• Program / Portfolio Mgmt
• Global Service Delivery
• Budgeting (CAPEX & OPEX)
• Retail and Healthcare
• Product Management
• ITIL, CSM, PMP, Lean, Six Sigma
• Sales / Presales
• Vendor Management, RFP, RFI
• Compliance Managemen

TECHNICAL SKILLS:

• Salesforce, CPQ, PARDOT
• Digital/UX, E-Commerce, DevOPs, Mobile
• Informatica MDM, ETL
• Microstrategy / SAS
• Java/J2EE, .Net, C, C++, Oracle
• SCADA (OMS), WAM, EAI
• Oracle Hyperion, Taleo
• Dynamic D Confidential Masking

PROFESSIONAL EXPERIENCE:

Confidential, SAN JOSE, CA

Director - CRM Engineering & Transformation

Responsibilities:

• Lead large SFDC Sales and Service cloud transformation (omni channel).
• Defined, establish and measured functional KPIs for TEC's business process transformation initiatives.
• Helped TEC business operations achieve increased business optimization and ROI.
• Defined TEC CRM transformation road map for FY 2018 and FY 2019.
• Executed business process transformation for Omni Channel users (including channel sales)
• Achieved best user experience and business productivity by implementing Confidential, Confidential, Wechat and ChatBOTs (Ecomm / Marketing)
• Marketing cloud implementation for LA Metro (Email / Mobile / Social Studios,DMP and Journey builder)
• Marketing automation with Pardot implementation and integration.

Confidential, SAN JOSE, CA

DIRECTOR - CRM S YSTEMS

Responsibilities:

• Head of Salesforce Engineering and Service Delivery for Aspire Systems, Global.
• Business front-ending delivery of Sales, Marketing and Service cloud solutions.
• Successfully lead multiple Sales, Marketing and Service cloud transformations involving Org merger, force.com/visual-force, lightning transformation, Confidential (Avaya) implementation, Mulesoft integration, PARDOT Implementation, etc..
• Define Sales, Service, Marketing cloud transformation road map.
• Marketing cloud upgrade from exact-target.
• Implementation of Steelbrick CPQ and integration with Renewals.
• Successful integration of SFDC with Oracle Taleo (HCM Cloud), ServiceNow, ERP, etc...
• Won the Aviator Gold for year 2016 and 2018 (Global - Best Technology Leadership).

Confidential, SAN FRANCISCO, CA

SENIOR TECHNICAL PROGRAM MANAGER

Responsibilities:

• Executed Sales cloud and CPQ (Steelbrick) rollout through meticulously planned and executed business transformation program.
• Successful engagement with the business and product management functions in laying out the product road map.
• Managed Integration between SFDC, Ecommerce, SCM, Marketing, CPQ and PIM systems.
• Worked very closely with sales, business/product and architectural groups in business process improvement and system transformation.
• Successful integration of SFDC with Oracle Taleo (HCM Cloud) and ServiceNow.
• Successfully managed Ecommerce rebranding program in a multichannel environment.
• Planning, tracking, cost/scope/time management for all projects and programs.
• Providing Agile and ITSM thought leadership to internal and external customers.
• Lead many requirements gathering and business process reengineering workshops.
• Led many presales initiatives for CRM practices.

Confidential, CHICAGO, IL

SENIOR TECHNICAL PROGRAM MANAGER

Responsibilities:

• Successfully lead a large CRM transformation program from MS Dynamics to SFDC.
• Managed the integration of SFDC with Marketing, ERP, Customer Care and Clinical systems.
• Established a large ADM / ASM portfolio (annual a budget over $24 million/year) to provide end to end services for both retail and PBM wings of Confidential .
• Budgeting and Planning of annual CAPEX and OPEX spend.
• Successfully executed the implementation of portal as a platform solution.
• Stakeholder expectation management, oversee transition management, compliance management
• Providing Agile and ITSM thought leadership to internal and external customers.
• Lead a large offshore transition program to enable 24/7 support services for a large Retail/PBM customer by establishing robust security and infrastructure policies/processes.
• Highly experienced in presales activities.

Confidential, PHOENIX, AZ

TECHNO FUNCTIONAL PROGRAM M ANAGER

Responsibilities:

• Planning and execution of a large OMS transformation programs for US based large Utilities (Gas and Electricity transmission and distribution) customers.
• Lead a region wise roll out of a large mission critical Distribution Outage Management System (Electricity) across Arizona.
• Provide domain consulting in OMS
• Successful planning, development and Implementation of an Electricity Distribution Outage Management System throughout 5 different regions of Arizona (NE, NWSE, SW, METRO).
• Lead a large Customer Information System (CIS) transformation and integration for a large Electricity company which had undergone acquisitions and merger across five different NE states.