SUMMARY:

• Senior Web and System Engineer, Salesforce Developer, Administrator, Data Integration Developer. M.S in computer science with solid project experiences in areas of CRM, ERP, SCM, Object Oriented design and programming knowledge, Full - life-cycle development skills using Apex, Java, C#, .Net, SQL and other advanced Web technologies.
• 7 years hands on experience on Salesforce administrator, developer, architecture design and systems integration, job includes Sales/Marketing/Service clouds, data modeling, Security modeling, Apex, VF programming on controllers, components, triggers, SOQL, DML, Workflow and Web service callout, familiar with Eclipse IDE, data loader, workbench.
• Object Oriented Language: Apex, Java, C#, C++, for clouding computing and client /Server developments, Stored Procedures, Transaction, Microsoft power BI data visualization and front end HTML,XML JavaScript, JQuery,CSS Technologies.
• Clouding System Integration: can do data synchronization and On-demand connection between force.com and other CRM,ERP systems or web sites by using AppExchange tools, 3rd party middleware as well as business logic integration with Outbound message, understand WebService callout with SOAP and Restful HTTP and HeroKu Platform Deployment, Salesforce connector setting for external data source and Custom Web service class coding .
• Proficient in SQL server, Oracle, MS access on Data Modeling, server installation and user authentication. View, function, Transaction, triggers, etc.
• Desktop skills: Familiar with operation systems, office 365, network and hardware infrastructure such as Window servers, Active Directory, experiences in VPN, FTP server.
• Consulting in a fast pace environment, Able to work independently and as a team player with good interpersonal, verbal and written communication skills.

PROFESSIONAL EXPERIENCE:

Salesforce Senior Engineer, CRM-ERP integration Developer

Confidential, Rancho Cucamonga, CA

Responsibilities:

• Sales/Service/Marketing clouds architecture design, data modeling and Security modeling for all business units, outside contractors and community portal users. Implementation of various standard and custom objects for In-House applications includes OWD, sharing rules, roles, profiles, Permission sets, relationship schema, formula, validation rules, record types, layout customization and assignments, field tracking etc.
• Developed Quote Estimation Tool(Quote- to- cash like) with line item margins roll up by using Apex Custom controller, VF page, Triggers, WF, visual flows and 3rd party Conga composer
• Developed Field Service Project application (simplified ServiceMax) with dispatch console, milestone task templates, stage tracking, scheduling, working hours. by using APEX Custom controllers, VF pages, Triggers and JavaScript, JQuery technologies.
• Netsuite(ERP) and salesforce.com data integration through Celigo real time and DIY flows for accounts, products, orders, price books and inventory counts, also using trigger, WF for data redundancy clean up and Object data copy.
• Developed Sales Booking/Pipeline /Quota data models for Sales performance review by using schema builder, trigger, custom VF pages and custom report type/layout definition.
• Developed Inventory/ product demands data models with DML, SOQL and custom VF report page.
• Case assignment rule, mass update VF page, case assignment console and case data updates by trigger.
• Sales performance and department KPI dashboards with MS PowerBI interactive data visualization
• Customer portal users and platform user configuration for self-registration web portal and partner portal for PO submission and field service management

Salesforce.com Administrator, Developer Engineer

Confidential, San Diego, CA

Responsibilities:

• Daily support, administration for various user and data issues including profiles, roles, groups, layouts pages, custom objects, record types, report types, queues, workflow setting etc. designed & implemented the processes of clean up redundant account data, simplified profiles/roles to greatly improve the business data accuracy, data visibility.
• Enhanced /Developed Service Cloud applications for daily business operation and continue Improvements of business processes by Visual Force pages on reporting and data mass updating with customized view, Triggers for data validations, projects include Customized Call Center, Internal Service Request, Customer Web Case Portal. other jobs include objects relationship schema, Security modeling, Apex class coding on custom controllers, DML, SOQL queries.
• Designed and built Dynamic Reports, Dashboards for support performance oriented business reports includes NPS /CSI Survey, Customer Health Index, Product Rollout Impacts etc.
• Built KB Article Center includes data migration and security configuration, built chatter with group feeds, product and account feeds. Etc.
• SQL server integration with SFDC, Tableau reporting tool connection, Excel Connector, and Outbound messaging /Custom Web service callouts to external financial systems.
• SFDC release evaluations and new rollout function configurations of SSO, Entitlement Process, Enterprise API etc for continue improve the business processes to clouding solutions.

Technologies: Eclips IDE, sandbox, Data Molding, Apex, VisualForce, SOQL,SOSL,DML,Web Service, workflow, Trigger, Approval, Java, JavaScripts etc

Sr. System Engineer

Confidential, Irvine, CA

Responsibilities:

• Responsible for SharePoint Development and web system development of Inventory Management and Purchase Order Tracking.
• SharePoint Development on medium size intranet for advanced data sharing of RMA issues, accounting reports, using work flows for Purchase Request Approval, HR Time Off, Service Requests and InfoPath forms for business process automation, familiar with site deployment, site central administration, site permissions, site creation, backup, recovery, site owner training, Security management, templates, web parts configuration, list data modeling, custom web part developing and site programming with ASP.net, JavaScripts.
• Developed Purchase Order tracing and Inventory management systems which enabled online PO status tracking of delivery information, documentation links, Inventory running total, detailed GI (goods issue), GR (goods receive) listing
• MS exchange server 2003, Active Directory, Remote desktop, VPN, firewall, FTP server setup, XML,SOAP, SAP R/3 modules etc.

Technologies: MOSS 2007, SharePoint Designer 2007, .Net 3.5, ASP.net, C#, VB, SQL server 2005/2008, ADO.net, T-SQL, Stored Procedure, P/L SQL, Crystal Report, HTML, Ajax, JavaScript, CSS, Web Service, XML, SAP R/3.

System Engineer

Confidential, Redwood City, CA

Responsibilities:

• Participated in project CACS-T2.5, a Computer Aided Collection System and Risk Management software. The project’s goal was to upgrade the application from mainframe to object oriented client/server technology for Confidential & Confidential . Technologies involved Java, C, PL/SQL, Oracle SQLJ, XML, CORBA (Visual Broker 4.0) etc.
• Participated in the design and Java implementation of CACS-T Transaction server which converts the delinquent account information from billing system and trigger the oracle stored procedure to process for its outside collection agency (OCA).
• Worked on CORBA bridge (visual broker 4.0) between CACS-T server and outside Confidential & T validating system for real time credit card processing
• Performed analysis and modification of the database models and structures for custom layout requirements of various collection methods (email, letter, Auto-dialer and OCA).
• Worked on Oracle SQLJ package to import the existing C style stored procedure code to java implementations.
• Implemented multi-threading processing of file downloading and data processing using Java concurrency libraries.

Confidential, Hoffman Estates, IL

Responsibilities:

• Participated in building Enterprise CBR (Customer Billing Relationship), a CRM software intelligently reward and punish customers based on their payment performance for Confidential . Responsibilities as a server developer include: function requirement collection, technical design, coding, system testing, Technologies involved Oracle, C/C++ and incident fixing.
• Developed “Account Proxy Server” component using object-oriented design (C++, C and CORBA ORBIX implementation).
• The server sits between the external Billing System (South West Bell) and Confidential mainframe to get the required account information through Confidential proprietary middle ware tools (Data Gate/Vicuna).
• Developed “CRM server” component, which is capable of importing the data from account proxy server and running business logic process to verify the account status, account specification, payment information and reward/punish results.
• Participated in the unit test, scenarios test and system test.
• Developed test plans to assure that the functionality of the “CRM Server” and “Account Proxy Server” meets the required specifications.
• Provided support to scenarios and system test team, which tested data through several chained servers for incidents fixing.