Vendor Manager/head Resume
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SUMMARY:
- Results - driven, efficiency-focused, strategic sourcing and vendor management professional with expertise to develop forecast models, process, and conduct research and analysis as part of planning and implementing projects delivering a substantial cost savings and operational improvements.
- Champion vendor manager for all External Workforce activities, and served as single point of contact for all vendor management areas related to staff professional services, staff augmentation, and contractors.
- Expert relationships manager at all professional levels capable of improving productivity and budgeting with Group Heads related to sourcing, Professional Services, staff augmentation, and contractor workforce Operational spend, and all related management reporting.
- Adept in fast-paced, high-volume environments, requiring a calm demeanor and grace under pressure., and expert in reviewing all Professional Services requests and related contracts and negotiating and coordinating with FWP for execution
- Understanding of various industries and operating environments, including but not limited to, Information Technology, Big-Four Consulting services, Pharmaceuticals, Finance, Equities, Prime Services, Commodities, Fixed Income, Private Equities, Middleware, emailing, real estate and law.
- Champion manager & expert execution of on-boarding and off-boarding process for external workforce headcount as well as management of supporting offshore resource teams and trainer/re-trainer of all staff on Ariba, Frictionless, Remedy, Jetsr, SAP and Procuri as well as enforcement of policies and procedures. Motivational team contributor with the ability to secure support globally.
- Reduced operational costs, improved service levels, and achieved over hundredths of millions of dollars in cost savings and profitability for Fortune 500 Banks
- Streamlined business operations through insightful problem solving, new administrative procedures, financial analysis, process reengineering, and expense management driving multi-million dollar cost efficiencies throughout my career.
- Structured winning deals across the enterprise to produce over $200+ million cost reduction through strategic negotiations.
- Strengths also include:
- Strategic Vendor Manager
- Hardware & Software Negotiator
- Team Leadership
- Work Flow Optimization expert
- Professional Services Negotiator
- Enterprise Resource Planner
- Infrastructure & Database sourcing
- Middleware/Server/Mainframe Systems sourcing
- Data Centers, ITO and BPO sourcing
PROFESSIONAL EXPERIENCE:
Confidential
Vendor Manager/Head
- Managed and led all aspects of EcoBank Group Strategic Sourcing and vendor management transformation of $650 Million Global budget and resulting in 39% plus savings for $500 million addressable spend and $150 Million transition allowance for EcoBank including to interface with all businesses units and I/T organization and gain their buy-in to implement and execute the Group’s strategic vendor management, Global Sourcing and out-sourcing/off-shoring mandate and functions.. I performed a complex sourcing category management, and primarily concentrating on Professional Services, staff augmentation, contractor workforce, Managed services, Infrastructure, and general business procurement contracts across the enterprise group generating savings of over 37% annually.
- Led the EcoBank sourcing process to select and manage vendors for specific products and services, based on strategic direction. Managed and supervised all vendor selections from proposing, defining, and identifying vendor for respective good and services throughout the bank, Led sourcing and procurement engagements for all: Professional Services, Infrastructure, peripheral and desktop equipment, support/maintenance services, managed services contracts and general business procurement contracts across the EcoBank Group, and achieved an average cost reduction and cost savings of over 37% per engagement
- Led opportunity assessment engagement for EcoBank Group and delivering Sourcing market intelligence to IT Infrastructure and Market data Engineering groups and Executive stakeholders to make an informed decision on all of their sourcing needs. This led to a subsequent sourcing engagement of over $260M USD for hardware, software, Data center services, and support/maintenance services resulting in 35% savings,
- Led the eSourcing and eAuction initiatives, and responsible for the operational excellence to support all strategic sourcing initiatives, delivering eRFx, eRFI, eRFP/eAuctions, and leading all Software Sourcing on site, and Assisted all of EcoBank’s professional services requirements on a global basis, resulting in the use of best sourcing practices consistently across the globe. This also resulted in consolidation of volumes across divisions, resulting in savings of over 35% against total spend.
- Assisted EcoBank’s CIO, CTO and internal customers with their migration and transition of key services internally and to third party vendors resulting in reducing the sourcing lifecycle lead time for the client teams by over 25%,
- Trained and coached customer category teams through 7-step strategic sourcing management training to build strong trusting relationships with business partners and stakeholders from e-enabled sourcing processes, current business analysis, opportunity assessment, strategy development, execution of eRFP and Strong financial analysis. This resulted in collaboration across various business units and also generated 38% savings against total spend.
- Managed and led Sourcing execution of a wide range of services and products that includes: professional services, consulting services, Business Process outsourcing, vendor management, staff augmentation, application development, I/T Infrastructure support and /maintenance, Application Web Hosting Services, hosted services, General Business procurement, and Software, Hardware, Rationalization across the enterprise.
- Managed and led all sourcing processes (i.e., RFx development and execution) and reviewing, analyzing, drafting and negotiating contract terms (commercial and legal) related to strategic sourcing that included professional services and outsourcing, master professional services agreements, statements of work and agreements for business process outsourcing services.
- Negotiated all sourcing contracts including professional Services Rate Card, ITO / BPO contract and cost, I/T infrastructure support and maintenance contracts, and Infrastructure acquisition lifecycle master agreements and maintenance renewal agreements, and led the review of I/T contracts relating to EcoBank’s transformational pipeline sourcing transactions that were either pending or existing change orders to closeout outstanding contract issues, performance objectives, total cost of ownership and payment issues.
- Assisted the Group’s business unit heads, line managers, and functional platform supervisors in estimating their Sourcing and off-shoring budgets during the annual budgetary exercise using internal tools and metrics. I was responsible to oversee the entire forecasts and the receipt of the internal validation of the project and trial budgets (sourcing, ITO / BPO fees and other related costs) and updates as needed.
- Worked collaboratively with Internal clients to lead the development, issuance and evaluation of competitive market assessments (RFXs); contract negotiations with selected vendors and reviewed, drafted and negotiated master service agreements, statements of work and other contract documents; including the partnering with the Legal department and other support groups to ensure completion of acceptable contracts in-line with sourcing strategy and expectation to produce relevant cost reductions, cost avoidance and contract terms that limit risk to the company.
Confidential
Head/Lead
- I was the Head of Barclaycard Strategic Sourcing and Vendor Management within Barclay’s group and was responsible for providing leadership, and direction for Procurement and Sourcing across the Bank operational supply chain which includes: enterprise wide sourcing & acquisitions, commercial management & negotiations, contracts management and tracking, supplier/vendor relationships, and assessment score carding.
- Managed, and led the sourcing execution documentation of all transactions related to highly complex and/or nontraditional Information Technology and Business related products and services acquisition for the bank; and development of strategic sourcing processes, policies and procedures for regional and global operation.
- Interfaced with the businesses and I/T organization to gain their buy-in to manage all aspects of Barclays’ Strategic procurement and sourcing of enterprise Software, Hardware, I/T services and Infrastructure acquisition lifecycle management and maintenance renewal activities.
- I was responsible for overseeing and providing managerial direction for all enterprise and ancillary supply chain acquisition lifecycle for Business Applications and services. I also provide overall Information Technology, Professional Services and Business Processes enterprise-wide acquisition policy guidance, vision and strategic direction in the development and support to Barclays Bank businesses from contract negotiations to achieving regional and global supplier alliances.
- As Commercial Lead and Advisor to management on all Technology sourcing deals, I brought influence to bear on programs and people to produce the desired changes and transformation. I lead cross-functional teams spanning the all Business Lines including me /T, Legal, Finance, and other Barclay’s functional areas to get the job done.
Confidential, New York, NY
Vice President/Asso. Director
- Worked with Barclay’s Technology suppliers and vendor community to acquire Software, Hardware and I/T services both directly and on 3rd party basis to provide Barclays with integrated procurement solutions that reduce the Bank’s cost structure, streamline processes across all commodities from bid RFP/RFQs stage through commercial negotiations, contract drafting, SLA negotiations and post contract administration.
- I was responsible for insuring that all sourcing agreements accurately reflect the business transaction, meeting the firm's business, financial, technical and legal standards by proactively developing measurements and reporting tolls that define and validate sourcing goals and objectives set by the Bank.
- I oversaw the management of all suppliers/vendors on a contractual basis and supplier/vendor compliance with contracts, and resolves vendor-related problems.
- I was responsible to develop and maintain internal client relationships in order to ensure compliance with operational standard, foster synergies across business units and establish standards of excellence.
- My responsibilities also included providing project management, operational activities and management of the overall Technology procurement and sourcing operational function, covering the Americas Region and across Global Barclays Clusters.
- I was responsible for Identifying and effectively managing key strategic projects, including gaining senior executive management buy-in, ensuring funding and resourcing and delivery/implementation - often with cross- functional teams.
Confidential
Vice President
- I was responsible for vendor management of all External Workforce activities, and served as single point of contact for all vendor management areas related to staff professional services, staff augmentation, and contractor workforce global spend of $290 million directing the day-to-day tactical and strategic management.
- Responsible for the overall development and implementation of sourcing strategies for professional services, staff augmentation, and contractor workforce category management, I/T-Outsourcing, Business Process Outsourcing and Off-shoring in Americas for the Bank that also includes Technology Services Sourcing.
- Responsible for identifying and defending funding requirements, prepare procurement documentation, conduct technical evaluations, and monitor expenditures, including cost and expenses management
- Led all of the category strategic supplier selection, negotiation process, complex multinational deals; developed efficient cost models and pricing benchmarks, develop business cases and financial analyses for business partners and Executive stakeholders .
- Managed all aspects of I/T-Outsourcing, Business Process Outsourcing and Off-shoring vendor management and contract renewal activities. Manage all enterprise and ancillary vendor relationships including IBM, WIPRO, TATA InfoTech, HCL Technologies, Satyan, KPMG, E&Y, PWC, Deloitte, McKenzie, Boston Consulting, Law firms and Lawyers, Microsoft, Oracle, SAP, Veritas, Symantec, Computer Associates, Business Objects, Open Text, and custom software coding development, management, planning and execution for major I/T systems integrations, deployments, and transitions.
- Provided overall enterprise I/T services acquisition policy guidance and support to the JPMC from contract negotiations to achieving global supplier alliances for Tax Services, Advisory Services, Auditing Services, Legal Services, and I/T Services.
- Worked with all category vendors to obtain services both directly and on 3rd party basis to provide JPMC with integrated professional Services solutions that include RFI, RFP and RFQ preparation and administration, commercial negotiations, contract drafting, SLA negotiations and post contract administration.
- Responsible for insuring those agreements accurately reflect the business transaction, meeting the firm's business, financial, technical and legal standards.
- Proactively manage vendors on a contractual basis and vendor compliance with contracts, Rate cards, resolves vendor-related problems develop and maintain internal client relationships and supplier score cards.
Confidential
Director/Vice President
- I was responsible for developing and implementing a comprehensive sourcing and supplier management strategy to support CIBC global business from services to savings. My duties included directing Strategic Sourcing, supplier and vendor relationship management to support CIBC's Commercial Banking and Investment Banking businesses that included CIBC Brokerage & Dealer Banking operations.
- I directed all strategic and tactical supplier relationship management, by identifying and qualifying eligible suppliers led all vendor Service Level Agreement negotiations, and achieving global supplier alliances.
- Availed myself as an advisor to internal business partners to leverage sourcing expertise and led sourcing activities that derived value in support of transformational initiatives and significant organizational change. Interpreted, applied and enforced company sourcing policies pertaining to strategic vendor relationships, acquisition risk management, and security/privacy standards
- Built relationships and leveraged specific knowledge initiatives to develop pipeline of incoming work and carefully balanced the work of identifying and capitalizing on cost and risk reduction activities while proactively identifying and removing roadblocks to nimble execution where needed to support the business objectives.
- I proactively provided support and availed myself as a change agent for all Business Unit IT Sourcing initiatives and demonstrated success in business relationship management in a very complex CIBC environments undergoing complex transformational change
- I directed CIBC corporate supplier diversity strategy and strategic sourcing operations responsible for global sourcing and procurement, leveraging $1Billion (USD) total purchasing spend across all commodities, and supply chain, providing total sourcing solution for CIBC.
- I Managed relationships with global suppliers and vendors and internal departments stakeholders to provide the organization with integrated procurement system solutions, including supplier selection, Request for Proposal (RFP/RFQ) preparation and administration, detailed contract negotiations, contract drafting, SLA negotiations and post contract administration (i.e. amendment drafting; dispute resolution).
- I was also responsible for insuring that agreements accurately reflect the business transaction and meet the Firm's business, financial, technical and legal standards and also Proactively managed vendors on a contractual basis
- I aggressively developed and maintain internal client relationships, manage vendor compliance with contracts, resolve vendor-related problems, acts as a project leader in the development of plans for technology acquisitions and provided support and relationship management for all international Tech Sourcing offices.
- I planned, execute and delivered tactical procurement strategies, and vendor relationship management strategies which enhanced procurement processes, saving the company over $50 million from 3Q of 2002 through 3Q of 2004 in actual spend cost reduction across Confidential by identifying opportunities for process and technology improvements through Leveraging, identifying synergies, supplier segmentation & consolidation, data analysis, trends, and historical data.
- I developed and managed the implementation of new day-to-day tactical sourcing and overall sourcing strategies including vendor/supplier evaluations and score carding, building supplier partnership alliances, selecting suppliers related applications tools for all commodities across Confidential .
Confidential, New York, NY
Senior Manager
- I was responsible PMC global Manufacturing Procurement, and Vendor Management, including outsourcing and Off-shoring practice supporting PMC global manufacturing Businesses, R&D Operations, North America Manufacturing & Productions, Information Technology verticals supporting Front and Back-office business units, and achieving global supplier alliances and leveraging up to $1.6 Billion total spend, across all commodities, and supply chain.
- I negotiated and finalized all Tobacco chemical ingredients manufacturing, clinical trial agreements, outsourced contract manufacturing, PMC contract research organizations (CROs) agreements, general service agreements, consultancy agreements, staff augmentation, contractor workforce, and PMC Lab services for Translational Sciences Outsourcing.
- I strategically identified potential vendors and negotiated budgets in collaboration with Tobacco manufacturing, chemical ingredients clinical trials, and study start up groups, and Investigational sites teams to support efficient vendor selection, budget development and leveraged negotiated cost savings.
- I worked for PMC clinical trial team and study start up teams to ensure delivery of fully executed contracts in support of timely study start-up to meet corporate and organizational goals.
- I was responsible for Negotiating all contract terms, pricing, payment schedules, Non-disclosure confidentiality Agreements (NDAs), generation of the final contract, and management of ongoing vendor collaborations.
- I collaborated with cross functional teams, Legal Counsel, Patents, Regulatory, Compliance and insurance business units to negotiate contract wording changes.
- I was responsible for all vendors’ relationship management including the development and scripting of defined specifications for Request for Proposal (RFP). Initiates, vendor communication, cost proposals development and Resource Management to ensure accurate forecasting. Supports Finance and Resource Management business units by ensuring a total trial budget is in place for any external activity and forecast agrees with contract. I was also responsible for all vendor and department conflict management through strategic value added intervention, analyzes, project/program management and resolution of all business conflicts between PMC business units and vendors.
- I was responsible to organize, initiate, execute, delivering and ensure the proper acquisition process of all procurement, sourcing, ITO, BPO, Off-shoring and Near-shoring for PMC clinical chemistry business, food additives research business, and Tobacco development and manufacturing by leading and managing over 100 employees to work all commercial procurement transactions accurately to reflect and meet the firm’s business, financial, technical and legal standards.
- I coordinated with functional departments to understand services and deliverables required from outside vendors. Coordinated vendor selection process, including screening of vendor capabilities as per functional department needs, comparison of budgets and proposals, coordinating vendor presentations of proposals and/or capabilities, and coordinating decision-making process regarding audits of vendor facilities.
- I led and participated in on-site & off-site vendor qualification assessments to determine fit-to-do-business strategy as necessary. Managed and directed all Global IT application development outsourcing and business process outsourcing to support worldwide business solutions, research projects, and manufacturing. Optimized $1.6 billion in outsourcing/off-shoring related spending across product/program and services contracting.