SUMMARY:

• 7+ years of experience in the IT industry using Salesforce.com, CRM Platform and Web based application using Java Technologies
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to SalesforceCustomObjects, Junction Objects, Master - Detail relationships, LookUprelationships.
• Experience in Administration, Configuration, Implementation and Support on Salesforce.complatform.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Played a key role in UAT, SAT and training business users on SFDC system and process.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation per application requirements.
• Configured security and sharing rules at object, field and record level for different users at different levels of organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in Apex coding to implement the complex business logic within Governor Limits.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Experienced in developing Apex Classes, Apex Triggers & Web services.
• Designed and developed SOAP based web services to integrate Salesforce with different external systems.
• Experience in Data Analysis involving Data Cleansing, Data Conversions, Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting Analysis.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform
• Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal. Involved and provided support during the UAT. Knowledge of Customer Portal/Partner Portal implementation.
• Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
• Involved on creating Lightening Pages inside Lightning Community Builder.
• Good understanding on CLM and used good Hands on experience in combining custom and standard components with help of salesforce Lightning.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader and PL/SQL procedures. Experience in working with REST and SOAPAPI's.
• Hands on experience in creating and installing Managed Packages.
• Experience with the integrating SFDC and AppExchange partners such as MARKETO, CPQ/APPTUS (Config, Price & Quote)
• Experience with exclusive focus on CRM-Sales & Marketing Applications like Marketo and End to End Marketo Integration with Sales Force Automation (SFA).
• Strong Functional Knowledge in Sales, Marketing and Customer Support area.
• Configured Web-to-Case and Email-to-Case functionalities. Strong Deployment skills using Ant and Chain sets. Experience building Custom Controllers/VF Components.
• Experience customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases and Campaigns.
• Expertise in Relational database concepts like Normalization, indexes and performance tuning. Experience in Java and J2EE technologies which involves MVC, JDBC, Servlets, JSP, JPA, XML, XSLT, EJB, JMS, Web Services, SOAP, Java Script, and Development experience with Application/Web servers like JBoss, IBM WebSphere and Apache Tomcat.

  Experience in Developing Internet/Intranet applications.

• Provided 24 X 7 and 365 days support for Business Critical Applications.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Languages: C, C++, Java, Apex, JavaScript, HTML, DHTML.

Salesforce CRM: Apex Programming, Apex Classes, Apex Triggers, Salesforce Object Query Language (SOQL), Salesforce Object Search Language (SOSL), Visualforce (Pages, Components and Controllers), Web Services, Apex Data Loader, AJAX, Data Integration, Reports and Dashboards, Standard and Custom Objects, Force.com, Lightning experience.

Salesforce Tools: Eclipse IDE Plug-in, Force.com Explorer, Force.com DataLoader, APP Exchange, Offline edition

Visualforce: Custom Visualforce Pages.

Languages: Apex, Java, J2EE, XML JSP, JSON

Web Technologies: WDSL, CSS, JavaScript, PHP

Methodology: Agile, Waterfall.

Web: HTML, XML, CSS, XHTML, HTML5, JavaScript.

Database: Oracle 10g/9i Microsoft SQL Server, MS Access.

Operating Systems: Windows NT/2000/XP Pro/Vista, Windows Server, UNIX, Linux.

Tools: Workbench, Apex Data Loader, Jitterbit, Eclipse IDE, Mavensmate, Sublime Text3, Jenkins, AutoRABIT.

Database: SQL Server, MS Access, My SQL

Operating System: Windows XP/Vista/NT/98/UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Newark, DE

Salesforce.com Developer

Responsibility:

• Designed, developed and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by utilizing the homegrown web services.
• Worked on developing various lightning components, events and lightning applications.
• Handled Informatica Cloud's Salesforce connectivity to integrate SaaS applications, On-premise systems and enterprise databases.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Responsible for helping to capture business requirements, identifying appropriate data sources, mapping source to target, Data quality issues, Business transformation rules.
• Created a user interface in lightning using AURA components.
• Setup Live Agent as part of Case Management implementation inside Service Cloud.
• Handled Informatica Cloud's Salesforce connectivity to integrate SaaS applications, On-premise systems and enterprise databases.
• Created Apex methods for the Lightning controller to perform DML operations.
• Used Salesforce1 simulator during the development to test the lightning functionality on the lightning component.
• Worked in converting Notes Application to force.com applications and also used the Debug Log and System Log Console to catch exceptions.
• Designed both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users.
• Implemented SFDC Sales cloud, Service Cloud, Web Services, Created group, provisioning and marketing teams.
• Used Apex Data-types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Created a Complete file Upload utility in Lightning, Apex Classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.
• Performed Optimization at both the Mapping Level and Session Level.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Responsible for the creation of custom Apps and reports using the Salesforce CRM cloud computing model.
• Wrote several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Worked on Integration with Apttus CPQ and Docusign using the REST API.
• Extensively worked in the execution tuning of projects, ETL methods and procedures.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Conducted Business Process Review sessions to analyze the existing and to-be-implemented business processes for Client.

Environment: Apex, Visual force, Dynamic Visual force pages, validation-rules, Informatica, Marketing Cloud, Workflow-rules, Trigger, SOSL, SOQL, Custom Metadata Types, Lightning Experience, JavaScript, Data Loader, Force.com IDE, HTML, Eclipse IDE Report, Dashboard, process builder, Apttus CPQ Change sets.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Agile Development Methodology was followed for the implementation
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Merging of Salesforce instances
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Integrated Salesforce with external Master data using SOAP and REST API
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation
• Provided the training to Business users about the system.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Lightning, Chatter, Visual Force Pages, Controllers, Service Cloud Console, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, REST, Eclipse IDE, WSDL, Windows.

Confidential - Wayne, PA

Salesforce Admin/Developer

Responsibilities:

• Perform Business requirement analysis and data modeling sessions.
• Develop on Unified CRM Connector for implementing automation based on the cases received.
• Develop extensively on Account, Contact, Case and Lead Objects for Layouts and validation rules.
• Created user Roles and Profiles, security controls.
• Use Lead management for creating lead from web i.e. web to lead, lead assignment, auto response, lead mapping to the existing object.
• Perform debugging and fix issues in case flows.
• Use Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Develop Web Application using AngularJS Framework for the single page applications and page responsiveness.
• Develop with Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, control and Exception statements to invoke Apex triggers
• Develop Apex Classes with custom controller, controller extensions, for adding additional functionalities to existing Visual Force page.
• Experience in managing navigation and built custom Visual Force components with J Query Mobile and AngularJS.
• Worked on Salesforce.com sandbox and production environments including creating sandboxes and refreshing it time to time.
• Develop with REST API for integrating the existing system to sales force.
• Hands on experience in Salesforce CRM integration, developing and deploying custom integration solutions.
• Develop on Batch Apex and Scheduler to mass update records in production based on the business requirement.
• Develop with SQA team for developing test cases, test strategies and test plans and made a log record for code coverage.
• Use Case Management, used web to case tools for automating the issue solving process based on the cause of issue, case assignment, case escalation rules based on criteria and actions, creation of tasks based on the cases.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, REST, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Angular JS, Microsoft Access, Toad for Data Analysis.

Confidential, Janesville, WI

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed Insert, Delete, Upsert & Export operations on millions of records. Designed and developed Service cloud and Integration.
• Force.com developer toolkit including Apex Classes, Apex Triggers & Visualforce Pages to develop custom Business Logic. Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• With Apex programming language as backend and Visualforce Pages as user interface.
• Implemented Pick Lists, Dependent Pick Lists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects.
• Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.
• Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created Templates, Approval Processes, and Approval Page Layouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.
• Used Share point as repository to save different documents and reports.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.
• Implemented Sales cloud and incorporated enhanced features as required to streamline Business Process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Data Migration between salesforce org and local directory using Java Ant scripts.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Supported the Data Migration activities for migration the data from various business sources with the support of Salesforce.com. Migrated data from ACT CRM to Salesforce CRM using Informatica on Demand.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Created External data sources using Lightning connect to connect to SAP end point.
• Created Lightning Component Tabs and Visualforce Tabs.
• Triggered interface events by user interactions, which includes Lightning Component framework and Also involved in building Lightning Components using the aura framework.
• Used Salesforce Lightning Components for building customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side
• Created custom workflow rules and defined related tasks, email alerts, and field updates using lightning design system.
• Supported end users, helped them in being used to the application, generated reports, and saved them for further access to the users.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Rest API, Soap API, Marketing Cloud, Chatter, Data Loader, Data Migration, Java Ant, Share Point, Page layouts, Roles, Custom Objects, Pick lists, Email alerts, Oracle and Windows.

Confidential

Salesforce Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using Object oriented design / UML diagrams on RSA
• Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the complete Exception module using the existing framework that embraces Struts, Java, JSP, JSTL, and Ajax.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Application developed in MVC architecture using Struts, JSP, Java Script, JQuery, Bootstrap Ajax, HTML, Angular JS, CSS, JMS and Hibernate.
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Created Spring Interceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by using WebSphere JMS.
• Unit tested all the classes using JUNIT at various class level and methods level.
• Worked on Installing and configured WebSphere Application Server.
• Made use of WINCVS for checkout and check in operations.
• Tested web pages and documented the corresponding data. Tested for standards conformance.
• Understanding of the software development cycle.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, Angular JS, JavaScript, JQuery, sencha, AJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX