SUMMARY:

• Extensive experience in consulting and leading cross - functional IT, operations, customer and sales engagement initiatives.
• Demonstrated success in supporting Executive initiatives and refining objectives to support on time, on budget delivery.
• Skilled consultant and communication coach for entrepreneurs seeking “seed and angel” investor funding.
• Collaborative and persuasive communicator driven to maximize stakeholder value and deliver positive business outcomes.
• Professional Attributes: Innovative, Collaborative, Agile, Resilient, and Responsive

METHODOLOGIES UTILIZED:

• SCRUM - AGILE
• Process Improvement
• DMAIC Methodology Change Management
• ADKAR Methodology
• BOST Architectural Framework (Business, Operations, Systems, Technology)

PROFESSIONAL EXPERIENCE:

Confidential

Strategic Business Operations Consultant

Responsibilities:

• Serve as consultant to drive successful implementations of cloud contact center platform in several business verticals.
• Provide leadership on project management, strategic planning, sales operations, and customer engagement activities .
• Create and refine processes for successful customer engagement s.
• Also, drive to deliver customers’ business objectives, and implement customized solutions to meet their goals.
• Utilize SCRUM methodology to drive and maximize collaborative, cross functional project development and delivery.
• Spearhead and direct project prioritization to ensure resources and schedules meet customer requirements.
• Develop “change management and integration” strategies to meet customer SLA and business objectives.
• Advise leadership, and project implementation teams on engagement methods to increase customer satisfaction

Confidential

Sr. Project Manager - Business Consultant

Responsibilities:

• Strategic project manager to leading innovation process of Confidential ’s opportunity integration d Confidential base.
• Gathering business requirements and delivering to SCRUM product owner and adding to product backlog.
• Operated as both a “project manager - Scrum Master, working within the project team and project sprints.
• Lead in translating requirements to IT team, reviewing analytics, proposing business processes for improvement, and monitoring and reporting resource alignment to leadership.
• Project Manager to advance strategic requirements for customer success, sales engagement, and process development
• Collect and deliver stakeholders’ requirements and refined “scope” to drive process requirements to IT and operations.
• Developed change management strategy for achieving success in “Seller Engagement & Change Management” initiatives.

Confidential

Project /Partner Engagement Manager, Malvern, PA

Responsibilities:

• Created user strategy for “Build & Price” tool adoption; facilitated sales and partner resulting in 12% increase in user traffic and sales; 18% increase in partner lead generation; 9% increase in Cloud Web/Email sales.
• Gathered and delivered both “partner an internal user” requirements to IT and Sales Operations.
• Utilized SDLC to define, develop, and test tool from conception to delivery

Director of Operations

Confidential, Wayne, PA

Responsibilities:

• Foster by actively hosting member guests, provide Keiretsu process overview, and post meeting follow-up.
• Participate in monthly entrepreneur deal screening presentations, and the selection of monthly entrepreneur invitees.
• Provide consult to entrepreneurs on their presentation content, its format, and delivery resonate with angel members

Confidential

Business Operations Manager, Research Triangle Park, NC

Responsibilities:

• Defined and implemented sales process requirements for new SaaS-based security acquisitions - Sourcefire (2013) and ScanSafe (2009). Lead the integration of new sales operations processes while maintaining 26% sales growth rate.
• Directed messaging strategy to drive global for “Adopting new “SaaS Renewal” transaction processes, resulting in a decreased error ratio from, by 80% of the global distributors who then trained >2K partners.

Strategic Program Manager

Confidential, Research Triangle Park, NC

Responsibilities:

• Piloting and implementing operational changes for 19 sites in seven countries; enhancing site capabilities, increasing customer and partner satisfaction; resulting in reduction in operational costs of 23%, equating to savings of $4M.
• Expanded sales office demonstration capabilities resulting in 40% increase in customer satisfaction and 35% more demos.

Project Manager

Confidential, Research Triangle Park, NC

Responsibilities:

• Secured, managed $3M+ budget, internal resources, construction, and design vendors for on-time-on-budget delivery.
• Standardized collaboration processes, IT support systems, and environmental designs for the development of additional global sites, resulting in the reduction of >$4M for the implementation of Confidential team worldwide.

Operations Program Manager

Confidential

Responsibilities:

• Co-developer of Confidential ’s Sales Masters Series (SMS) ; winner of Brandon Hall ‘Excellence in Learning” .
• Lead gap analysis for identifying competency models needed for integrating solution selling strategies. Created and managed the strategy for implementing program, site infrastructure, integrating technology, reporting, and communications. Developed 24 leadership events (for ~700 attendees); trained >1.5K attendees

Business Development Manager

Confidential, Research Triangle Park, NC

Responsibilities:

• Co-developer of Confidential channel sales expansion program for Tier 2 / Tier 3; collaborative sales between Confidential Inside sales.
• Headed the development of “service provider content” needed to launch new, “Service Provider” sales curriculum.
• Created premier business analytics report on new partner demographics and target market opportunity trends.