PROFESSIONAL SUMMARY:

• Certified Saleforce.com professional with over 12 years of IT experience in Business Analysis,Business Modeling, Requirements gathering and Technical Documentation which includes 4+ years of experience with Salesforce platform both as Administrator and Developer.
• Experience working in all phases of Software Development Life Cycle (SDLC), using Project Management concepts involving Project Scoping, Planning, Estimating, Scheduling, Reporting and Drafting procedures.
• Experienced in conducting Joint Application Design (JAD) and Rapid Application Development (RAD) sessions, brainstorming sessions, requirement reviews, system walkthroughs and customer interviews for various business processes.
• Experience with Agile, RAD, Waterfall, Spiral Methodologies and Rational Unified Process.
• Extensive Business writing skills in creating Business requirements document, Functional Specifications, Systems Design Specification, Systems Requirements Specification.
• Experience in development, administration, configuration, implementation, and support of sales force CRM
• Hands on experience with Salesforce customization, security access, creating profiles, roles, users, page layouts, email services
• Extensive experience using Salesforce Administration (SFA), Org - Wide default, Sharing rules, Work Flows, approval workflow, reports/graphs and dashboards
• Strong knowledge of SFDC standard data structures and familiarity with designing custom objects and Force.com platform and Force.com sites
• Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader
• Experienced in integration of Confidential with external applications by using Web Services API, Metadata API, SOAP, and IBM Websphere
• Committed to excellence, self-motivator, quick-learner, team player, and a prudent developer with strong problem solving, analytical skills and communication skills.

TECHNICAL EXPERTISE:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers), SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Programming languages: Java, C, C++, ASP.Net, Perl, SAP ABAP, APEX.

Web Technologies: HTML, PHP, Java Script, XML, CSS

Operating Systems: MS-DOS, Microsoft Windows 98/2000/XP/Vista/7, Linux Redhat /Ubuntu /CentOS, Mac OSX.

Database: Oracle, MySQL, SQL Server 2000/2005, MS Access 2003

IDE Tool: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Other Tools: Rational Rose, Macromedia Dreamweaver 2, Adobe Photoshop 6.0 Adobe Flash, Net Beans, Eclipse 3.4.1, My Eclipse 7.0, Informatica.

PROFESSIONAL EXPERIENCE:

Confidential, Somerset, NJ

Salesforce Lead Architect/Consultant

Responsibilities:

• Worked as part of the initial implementation team to migrate patient application processing platform from .Net to Salesforce.
• Integrated Smarty Street Web Services to authenticate patient and practitioner addresses in real-time.
• Developed a custom application validation engine using apex to assist end users with application processing.
• Created real-time integration with salesforce Snaplogic ETL tool to assist in posting data to client sftp location.
• Integrated InContact call center application with salesforce to provide intuitive interface with salesforce screen pops based on Customer information such as caller ID.
• Implemented OCR solution (Captricity) to capture hand filled forms. Captricity's cloud-native, crowd-guided, machine learning platform allows document scanning and OCR to manage information from all points of patient and provider contact, including handwritten charts and intake forms, bills, lab results, faxes, emails, texts, images, web forms and more.
• Leveraged Emdeon web services to authenticate and validate patient insurance within salesforce.
• Assisted the lead data architect construct data warehouse on the Amazon Redshift platform.
• Implemented an automated fax queue to receive patient documents using RightFax fax server solution providing platform for secure faxing capabilities.
• Developed custom interface using Informatica ETL tool to share data with external partners.
• Partnered with AssistRx to provide Eprescribing platform to Practitioner. This allowed practitioners to send electronic prescriptions directly to pharmacies.
• Assisted SFDC Implementation Architect in design, testing, and implementation of various client projects
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead
• Reviewed and analyzed the use cases and came up with system design
• Developed mockups and wireframes to represent the user interface for the business sponsors and development team
• Prepared user manuals of UI of the application for users to understand all the features and functionalities of the application
• Documented functional and non-functional requirements from clients and wrote supplementary specifications documents for non-functional requirements for custom web applications
• Analyzed business requirements and collaborated with other IT team members in the development and delivery of projects within the specifications
• Communicated status of projects to stakeholders and effectively managed escalated issues

Confidential, Woonsocket, RI

Salesforce Lead

Responsibilities:

• Responsible for working with the business stakeholders to identify opportunities to utilize SFDC to improve the business process, sales results and reporting.
• Drive the effort of scaling SFDC to meet organizational requirements as well as building, testing, and maintaining Sales Orders, Sales Calls, Account Merge processing, workflows, dashboards and reports
• Conduct analysis of sales process needs against system design
• Provide direct support to SFDC Users (every day / production) issues
• Perform daily SFDC administration and configuration.
• Maintain and setup of new Users, Profiles and Permission Sets
• Conduct business requirements meetings to translate pain points into requirements
• Gather, create and document current and future business process flows
• Partner with Sales & Development Manager to document system content
• Perform application configuration, testing and evaluation to ensure quality / consistency
• Recommend changes in development, maintenance and standards
• Proactively identify value-add areas and propose to IT / Business stakeholders
• Independently perform development (create objects, Page Layouts, Workflow Rules and tasks with logic), testing, implementation, documentation and updating as it relates to SFDC and its administration.
• Maintained SFDC user roles, security, profiles, workflow rules, etc.
• Participated in cross-functional teams that address strategic business issues involving SFDC

Confidential, TX

Salesforce Consultant

Responsibilities:

• Created business process workflow diagrams (activity diagrams).
• Effectively used the out-of box SalesForce functionality to manage Campaigns, Opportunities, Cases and Events
• During every new platform release from Confidential, discussing the new release features with teammates effectively improve the features on current environment.
• Used agile methodology of development for all the project requirements. Also had regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Facilitated JAD Sessions and open-ended discussions to Elicit Requirements and resolve any open items to bring them to a closure
• Applied Unified Modeling Language (UML) methodology to create Use Cases, Activity Diagrams, and Entity Requirement Diagram & Sequence Diagrams using MS Visio for clear understanding of the vision document.
• Assisted in QA Testing with writing Test Cases and confirming all requirements are captured.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Created validation rules for performing data validations depending on the user's profile and their record type
• Worked on Conga Composer - a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats
• Involved in Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with the Confidential premium tech support team on a regular basis.
• Assist in the creation of various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize SalesForce CRM and configured various Reports for different user profiles.
• Attained formal sign-off by the Business Owners and IT Delivery Senior Management that the aims and objectives have been met and that the 'End of Project' report has been produced and the "Lessons Learned" are documented and disseminated.

Confidential, IN

SalesForce Business Admin/Developer

Responsibilities:

• Interacted with various business user groups for gathering and analyzing requirements for SalesForce implementation and documented the Business and Software Requirements.
• Developed needs analysis document, User Requirement Specification and functional requirement specification documents.
• Identified the process flaws in the current system and recommended business process automation in the new system after analyzing and documenting as-is system and to-be system.
• Utilized MS Office Suite including Word, Excel, Access and PowerPoint for analysis, presentation and documentation.
• Worked closely with Product Managers, Business Owners, and Information Architects, User Interface Designers, and QA leads to finalize requirements and develop specifications for making changes to Business Logic.
• Worked with development team to create workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic and business rules.
• Assist in the creation of various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize SalesForce CRM and configured various Reports for different user profiles.
• Conducted weekly meetings with the QA and Developer team leads to discuss revised and new functional requirements.
• Created page mockups for UI and worked with GUI team using Adobe Fireworks and Photoshop.
• Assisted in maintaining security and enforce sharing rules and access settings.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Confidential, Naperville, IL

SalesForceBusiness Analyst

Responsibilities:

• Involved in Confidential Application setup activities and customized the apps to match the functional needs of the organization
• Worked with various Confidential objects like accounts, contacts, leads, campaigns, cases, solutions, forecasts, reports, and dashboards
• Conducted GAP Analysis to document the shortcomings of the system in place and the advantages and functionalities of the proposed system.
• Acted as a liaison between internal teams and external shareholders and clients and customers.
• Interacted with team leaders, identified and analyzed the given information, procedures and decision flows, evaluated existing procedures and methods to develop the Business Process Model.
• Utilized a Traceability Matrix to ensure that all teams are in synchronization from the requirements, design criteria, unit test codes, QA test cases and UAT test results for the ultimate satisfaction of business needs
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Designed and developed Visual Force pages based on the business requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Provided ongoing Confidential maintenance and administration services including periodic data cleansing, custom objects, and workflow
• Interacted with the Confidential premium tech support team on a regular basis

Confidential, New York, NY

SalesForce Admin /Developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Worked on Validation Rules, Workflows and Approval Processes
• Designed Custom Objects and developed and deployed apex classes, controller Classes and apex Triggers for various functional needs in the application
• Developed a customer feedback and satisfaction process
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production
• Hands on experience with Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud

Confidential, Bloomfield Hills, MI

Business System Analyst

Responsibilities:

• Conducted Joint Application Development sessions to gather, analyze and prioritize business requirements
• Identified and validated high potential business opportunities for stakeholders and developed customized business strategies that are aligned with corporate strategic objectives
• Reviewed and analyzed the use cases and came up with system design
• Developed mock-ups and wireframes to represent the user interface for the business sponsors and development team
• Prepared user manuals of UI of the application for users to understand all the features and functionalities of the application
• Assisted with QA testing by providing detailed functional aspects of the system.
• Assisted business users to ensure that the claims system is developed and deployed as per the business requirements
• Used RUP methodology to analyze and translate business requirements into system specifications, communicating with the business on a broader scale as well as with an in-depth view using analytical tools, reports and key performance indicators

Confidential, Bentonville, AR

Application Analyst

Responsibilities:

• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead
• Prepared business requirement documents and used requisite pro to manage, analyze, and convert business requirements into functional specifications
• Identified and analyzed opportunities for business process improvement; documented business processes and initiated efforts to make improvements
• Developed detailedpresentations, which used personas and scenarios to illustrate overarching concepts and establish high-level user experience requirements
• Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications
• Documented functional and non-functional requirements from clients and wrote supplementary specifications documents for non-functional requirements for custom web applications
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.

Confidential

Java Developer

Requirements:

• Created business logic and application in Struts Framework using JSP, and Servlets.
• Worked on implementation of MVC pattern by using its Custom Tag Library, UI Components, Server - side Helper Classes, Valuators, Event Handlers and Navigation Handlers.
• Involved in developing JSP pages for the web tier and validating the client data using JavaScript.
• Developed web application using Spring MVC framework.
• Used Spring DAO concept in order interact with database (DB2) using JDBC template.
• Proficient in Core Java concepts like Collections, Multithreading, Data Structures, Serialization, and JavaBeans.
• Developed XML documents and generated XSL files for Payment Transaction and Reserve Transaction systems.
• Wrote unit test cases for different modules and resolved the test findings.
• Implemented SOAP using Web services to communicate with other systems.
• Developed JDBC code for backend processing.
• Used Subversion for version control and log4j for logging errors.
• Involved in writing test cases for testing functional specification and for unit testing
• Wrote Oracle PL/SQL Stored procedures, triggers and has a huge knowledge about it.
• Helped production support team to solve trouble reports and Interacted with testing team to fix defects.
• Involved in the creation of data model and data dictionary during the application design phase.
• Implemented ORM with HIBERNATE to make the Persistence class objects interact with numerous SQL Server tables spanned across various schemas as per MODOC standards.
• Defined multiple data sources on the server side to be used in applications with JNDI.
• Entire Application was developed in Eclipse and GWT plug-in is used for browser testing and compatibility of AJAX and J Query components along with JUnit.
• Experience on test environment for continuous build and deployments in Jenkins.