SUMMARY:

• More than twelve years of IT experience, including three years of experience as a Data Scientist/ Business Analyst/Architect, enabling process improvement, optimization, and technology solutions
• Experience in applied statistics (descriptive statistics, statistical testing, design of experiments, multivariate linear modelling etc.) using Python/Minitab
• Experience with Neural Networks
• Performed exploratory data analysis and generated insights
• Analyzed and modeled structured data using machine learning/predictive modeling
• Hands on knowledge of Python data science ecosystem: Pandas, NumPy/Scipy sklearn
• Strong SQL skills - writing complex queries to pull large sets of data and performing analysis using Python/SQL
• Proficient in data visualization/building dashboards
• Ability to lead and manage multi-vendor environment
• Oversaw multiple high-visibility projects (Waterfall/Agile) and initiatives, coordinating schedules and stakeholder communications
• Analyzed business processes and gather requirements by conducting and attending requirement gathering sessions to document business needs, functional and technical requirements and gain approval of key stakeholders
• Monitored industry and technical trends, assessing impacts on current and future applications
• Identified reporting opportunities that will help increase efficiency by eliminating any gaps in the process/exception reporting
• Provided timely reporting and ad hoc support
• Monitored the maintenance and versioning of project documentation and updated project information

SKILL:

Data Science: Python, TensorFlow, Pandas, NumPy, sklearn, Keras, matplotlib, NLPNltk, genism, Minitab

Oracle CRM: Siebel CRM, rescript, Workflow, Siebel Tools, Data maps, CTI

RDBMS: Oracle, SQL

Operating System: Windows Servers, UNIX, Linux

Version Control: GIT

EXPERIENCE:

Senior Data Scientist/Business System Analyst

Confidential, Lewisville, TX

Responsibilities:

• Analyzed and modeled structured data and implemented algorithms to support analysis using advanced statistical and mathematical methods from statistics like Experimental Design, ANOVA, Monte-Carlo t-test, z-test, sensitivity/specificity, ROC etc.
• Used techniques such as Linear and Multiple Regression Analysis, boosting (XGBoost, LightGBM etc.), bagging (Bootstrap Aggregation) Decision Tree analysis, random forest, TF-IDF, word2vec, ConvNets, RNN, LSTM, ensemble models and neural networks for predicting the results
• Performed data munging, exploratory data analysis (EDA) and feature engineering as and when required
• Used visualization tools and explained data predictions and data correlations to enable informed decision making amongst upper management
• Used stepwise selection, cross-validation and confusion matrix results to identify the best performing model
• Actively involved in business process simplification, so that same processes can be used across COE with minimal efforts

Environment: Python, Windows, TensorFlow, Keras, NumPy, matplotlib, Pandas, Oracle, Siebel CRM, Linux, Call Center Module, VSS, Minitab

System Analyst

Confidential, Lewisville, US

Responsibilities:

• Developed business process models and requirements (business, user and functional) with stakeholders
• Performed data analysis for report generation using SQL reporting services and DML queries
• Organized, lead and facilitated project team meetings (with stakeholders, department Client and other BIS professionals) in which project activities were discussed, consensus was developed and issues were resolved, using positive conflict resolution techniques
• Developed use cases to assist the Quality Assurance team with development of test cases
• Worked on as-is and to-be process maps, swim lane diagrams to picture the cross functional flow

Environment: Oracle, Siebel CRM, Linux, Call Center Module, SQL Server, VSS, IP2016

System Analyst

Confidential, Wisconsin

Responsibilities:

• Under minimal direction, formulated and defined system scope and objectives based on both user needs and a solid understanding of information technology, business processes, and industry requirements
• Acted as a liaison between client and technical solutions/support groups, using advanced communication skills to elicit, document, analyze and validate client requirements
• Developed visualization, user experience and configuration elements of solution design
• Participated in proposals, feasibility studies, and implementations
• Reviewed detailed requirements with project manager/technical lead to ensure adherence to scope and level of effort estimations
• Improved usability and data management during the system lifecycle

Environment: Oracle, Siebel CRM 7.8, Linux, Call Center Module/Sales Module, SQL Server, VSS

Senior Software Engineer

Confidential, Cincinnati

Responsibilities:

• The Siebel CRM package was configured to meet the client’s requirements.
• This system provides the facility for users of CMS to request for an account to be added in CMS. Once the user has the account created in CMS, he/she can generate Quotes, Orders and Proposals and can track and view Opportunities and Leads associated to the account.
• Confidential Aviation is a Siebel-CRM project, which included the Siebel Call Centre Module, Post implementation support (24X5) and integration with 5 independent legacy systems.

Environment: Oracle, Siebel CRM 7.8, Linux, Call Center Module/Sales Module, SQL Server, VSS