SUMMARY

• To be committed and perform at the highest level of potential, satisfaction and process orientation Always Enhancing domain expertise, Optimized Planning and Tracking, Milestone achievement and grasping latest trends to contribute in the success story of the organization effectively and consistently.
• Highly accomplished Team lead professional with 10+ years of experience in handling production operations & support of a high frequency Electronic Trading System in a Unix/Linux/Windows environments expertise in Core banking domain. Extensive knowledge of Banking business and terms.
• Analytical, enthusiastic and innovative business operations Team Leader with over 8 years of information technology experience in business analysis, deployment, development and support. Developing business process and system solutions for banking, retail, telecom, consumer lending and mortgage.
• Solid knowledge and understanding of Corporate actions, Trade and SWIFT processing
• Compressive knowledge of SDLC and STLC (Waterfall and Agile) having thorough understanding of various phases like requirement, analysis/design, development and testing
• Experience with Change Control, Incident management, Release management and Configuration Management Systems
• Excellent Knowledge on Project Resource and Process Management, CMM & QA Process
• Techno - Function experience across various banking modules
• Experience with implementing SWIFT services (SwiftNet, FIN, Interact, FileAct) and swift security framework HSM
• Experience with the financial Industry, knowledge of risk assessment, audit methodology and execution
• Extensive experience in gathering, managing and documentation business and functional requirements, communicating effectively with upper management, developers and QA engineers.
• Experience with global applications that support global user base, high transactions volumes and deep understanding of FIX messaging protocols
• Experience with custody operations, trade processing and deep knowledge of ITIL processing guidelines
• Strong analytical and product management skills including thorough understanding of how to interpret client business needs and translate them into application and operational requirement
• Profound ability to undertake difficult mandates and meet tight deadlines
• Technical Skill set includes Java, JSON, PL/SQL, Unix Shell Scripting, HTML, JavaScript, Web Services, XML, Source control and Configuration management tools, PowerShell, Jasper Reports, Autosys, ASP.NET
• Team management, Ability to work and deliver against stringent deadlines
• Conceptually Strong and Sound knowledge of Linux-UNIX-HPUX commands, Exchange, AD
• Good experience in Development, Implementation and Support in all modules of BaNCS, Global Plus, Lending/Non-Lending Application, Portal, FLEXCUBE as well as good exposure to interfaces/External Systems of flex-cube like EMS, Swift Messaging - GTX, FLEXCUBE, OGL (Oracle General Ledger)
• Experienced in leadership roles, building teams, mentoring team members and being accountable for team deliverables.
• Provide post implementation support, guidance and reviews, assists in field acceptance through the Integrated System Test and User Acceptance Test.
• Technically savvy and a quick stuffy in emerging technology, able to quickly access and utilize the appropriate response to meet the specific needs of the business requirement at hand.

• Production Deployment & Support
• Project life cycle & Program Management
• Functional & technical Specification
• Process Analysis Engineering
• Resource Management & VAR
• Application system development
• Root cause analysis and action
• Engineering / Testing
• System Integration
• Business Process Improvement
• Unit testing & acceptance testing
• Business system Analysis
• ITIL & SDLC best practice
• Financial Reporting & Analysis
• Unit testing & acceptance testing
• Training & Staff Development
• Change Management & leadership
• Quality Assurance & Six Sigma

PROFESSIONAL EXPERIENCE

Confidential

Application Support Manager

Responsibilities:

• Assist in development of business processes and solutions to meet new business needs as they relate to product catalogue item setup
• Assists team in management of project expectation, deadlines and schedules with various stakeholders. Develop system specific KPIs (Key Performance Indicators) to provide users / departments with detailed data analysis for important metrics within the PIM solution.
• Analyse enhancement requests and bugs to determine solutions that do not negatively impact other interfaces and products
• Own the delivery of Application Support operational activities to the Business and IT stakeholders Provide seamless support to the application users.
• Act as a subject matter expert on Lending/Non-Lending, Portal, Vendor Application and planning application and interface between financial planning and analysis users, production support, and Business Systems Management and Application Development teams.
• Ability to support multiple lines of businesses or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) technologies at global level with multiple concurrent users, ensuring control, integrity and accessibility.
• Ensure audit related activities are completed accurately and timely.
• Measure and improve the level of adherence to the established ITIL processes and Compliance standards.
• Communicate events and their impact to stakeholders, IT teams, and leadership and drive their tactical and long term resolutions.
• Prioritize production incidents, requests and problems appropriately, to maximize the output of the Production Support team and minimize service disruption
• Identify long term trends, prioritize RCA queues and work with Business Systems Management to prioritize development effort for periodic releases
• Complete understanding of the standard policy, ownership and implementation of the Incident, Request, Problem and Knowledge Management disciplines for Hyperion Applications.
• Assist/manage system updates and releases across environments for new features and functionality to Global Plus, Bancs CA/Income, GTX-Swift systems. Prioritize work for the team through structured prioritization and utilization of appropriate tools.
• Work directly with our global trading and operations teams to understand and deploy connectivity needs across asset classes and markets.
• Coordinate and provide oversight for business rules and product associations within PIM solution.
• Manage and maintain all disaster recovery plans and oversee appropriate testing.
• Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers (e.g. infrastructure, operations, data services, OSPs, ASPs, application vendors etc.) ensuring they meet and maintain service levels and contractual agreements.
• Supervision of Swift compliance control, extranet application interaction, business process, unit assignment to internal application and configuration of transmitter codes (FIN/RMA)
• Perform infrastructure and application capacity planning.
• Actively participates with other members of the delivery team (Product manager, TPM, BA’s, Dev and QA) to create solutions that meet business needs in an agile setting
• Monitoring of processes, application interface, message traffic, connections, and trade flows. Documenting and maintaining run-books and recovery procedures for applications and services
• Serve as SME on application support and liaise with other teams with regards to incident escalations, application rollouts, and integrating applications with production and nonproduction infrastructure
• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
• Analyse issues quickly, walk them through to resolution, and accurately record details for other members of the team to reference in solutions. Collaborate with application developers and administrators on the team to eliminate bugs and fix preventable issues.
• Prioritize the respective changes, design the complete deployment request to implement in Production and Impact analysis using Service Now
• Responsible for analysis of impact of periodic maintenance release to core bank systems
• Accountable for the managing projects for vendor based application managed by the team, oversee that vendor related and activities meets banks expectations and standard/policies and address shortcomings
• Identify gaps between the current state and target model for the application and support model
• Participate in all BCP and component failure tests and Internal/Portal/Vendor based application DR testing
• Lead coordination with the service desk to establish best practice, improve performance of incident handling and request fulfilment activities.
• Identify trends, prioritize root cause analysis queues, finalize preventive actions and work with the business service delivery team to prioritize development effort for periodic release
• Event monitoring and management via a 24/7 workbench that is both monitoring and regularly probing the service environment, and acting on instruction of a run book.
• Resolving and Analysing the SWIFTNet FIN/INTERACT, system tokenization, cryptography, HSM error
• Upgrading the major application to Oracle12c and Cloud based (Trading/ Corporate Actions/Securities landing Application)
• Day to day operations support, leading infrastructure maintenance and patch upgrade, assisting OTRS, service now ticket. Follow up on bugs and vendor to provide quick release
• Leading Release and change management approve all the UAT, PROD and DR schedule and expedite changes based on the risk calculator and impact analysis.
• Actively participates with other members of the delivery team (Product Manager, TPM, BA’s, Dev and QA Analysts) to create solutions that meet business needs in an Agile setting (i.e., scrum ceremonies, collocated team, etc.)
• Provide product expertise for our Global Core Banking & Loans Platform, End to End ordination of Banking Applications integrated with partner applications
• Analyze risk and implement mitigation and contingency plans,
• Review all QA deliverables (Test case, Test data, Run plan, Test plan, Test Strategy) as per quality standards
• Defect Reporting (Jira/Bugzilla/Service now) and tracking as a Defect Manager.
• Understanding functional Gap’s and guiding the team during test case design and execution.
• Integrate all the internal (Lending/Non-Lending) and portal application release to Jenkins to automate the release management across all the environments.
• Manage and configure TFS for source control, project management for agile software development and deployment.
• Complete understanding of the ITIL incident/change and problem management process and procedures
• Ability to debug/write shell scripts. Knowledge of Java Coding/Debugging. Ability to look at logs/stack trace to debug issues

TECHNICAL SKILLS

Operating system: UNIX, Linux, Windows.

Tools: Unix VI editor, Edit plus, PL/SQL developer, Microsoft SQL server management studio, Jenkins, TFS

Database: Oracle 11g/12c, DB2, Access-MS

Web technologies: XML, HTML, JavaScript, Web services (SOAPUI & Ready API), JSON, ASP.NET

Scripting: Good knowledge of Shell scripts, Perl, python, JavaScript’s

Ticketing tool: Service now(Change Management), Jira & Bugzilla (Defect tracking), OTRS (Incident management) Experience in FIX messaging protocols, SWIFT and other event messaging technologies (MQ)

Oracle utilities: External Table, SQL Loader, UTL Files, Oracle Trace files

Monitoring Tools: Splunk, Remedy7, OEM,10g Grid Control, 9i Stats pack, IBM TSM

Confidential

Team Leader - Production Application Support

Responsibilities:

• Smooth processing of Daily, Weekly & Monthly “End of Days” of banking systems, such as BANCS (Financial Management System), Islamic Banking. Treasury, General Ledger, Trade Finance, Electronic Messaging, Internet banking, CSRs, etc.
• Work closely with development teams to understand testing requirement and roll out automation framework. Set up and maintenance of test environment.
• Manage and monitor trading systems estate (Vendor products/systems like Composite, Tibco EMS, Bloomberg as well as in-house), Vendor systems connectivity, distributed servers, MQ queues and databases. Provide technical and functional support on trading applications for treasuries, bonds, interest rate options/swaps, commodities and other products.
• Manage incidents and escalations, evaluate risk and propose solutions to minimize business Impacts during outages. Take ownership of issues, communicate with Business and create incident alerts, call facilitation and coordination with technical, infra teams and vendors to ensure issue resolution within SLA.
• Setup QA Processes and define QA strategy for automation testing, adjust (through design and code) existent automation testing framework that will be used for full regression testing and performance/loading testing.
• Problem management to log defects and liaise with dev teams and vendors for fixing bugs and recurring issues. Knowledge management like updating run-book, document work-arounds for known issues, ensure KT for newly on boarded applications, and trainings for colleagues
• Knowledge on OLTP and end to end transactions processing and message validation and verification experience
• Disaster recovery planning, testing, auditing, risk analysis, business resumption planning and contingency planning.
• Assist in proof of concept/implementation with switch tool testing vendor and make recommendations relating to potential collaboration, partnerships and underlying business opportunities
• Perform regularly scheduled system update, cron job, changes and failover tests for assigned applications, normally outside of standard business hours
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow up and communication of problems to internal and external clients, technical resources and executives
• Responsible for assisting in the execution of unit test, post live support (Customer query in Loans and Deposit, Site enhancement and bug fixing), source maintenance, system test and regression test efforts for BANCS FNS system also design and execute the test scripts and test scenarios
• Ensures information controls, back-up and recovery strategies are in place across all environments. Plan, organize, and negotiate effectively with senior analysts and management to accept and implement recommendations, where proposals involve substantial resources, and require extensive changes in established concepts and procedures.
• Monitor Real-time transactions and alerting, ATM Network monitoring using Splunk
• Act as a subject matter expert for business application systems, and interface between end-users and application development teams.
• Perform root cause analysis and provide technical solutions to production related application error.
• Utilize existing tools Jira to log/update support cases, identify trends and report them. work closely with Application development teams to troubleshoot complex production issues.
• Monitoring critical batches, fixing batch abends, coordination with the work flow team, generating application report.
• Works with client, developers and vendors to determine requirement. Manage projects for network, server and storage infrastructure
• Fix real time outages within the stipulated service level objective (SLO) and to ensure that the down time of applications is kept to a minimum
• Experience in Extracting, Transforming and loading (ETL) data from Excel, Flat file, Oracle to MS SQL Server by using BCP utility and SSIS services. Generated custom and parameterized reports using SSRS
• Sound knowledge of banking domain with channels ATM(Automated teller machine), POS(Point of Sale), TBS(Telephone banking system), CASA(Current Account and Saving Account), TD(Term deposit), Clearing and settlement modules, ISO8583 standard.
• Monitoring, first line troubleshooting & Operational Management of the Banks IT & Disaster recovery site resources & Interfaces, Call center IVR, Instant card issuing systems, ATMs & ATM Transactions & Interfaces. Processing KNET, NI Billing, American Express, CiNet Billing files, PIN Mailers and Customer Account Statements.
• Basic Banking (Retail Banking), Treasury management, Foreign exchange, Audit and Inspection Interface, Portfolio Management, Government securities transaction, Investments, Mercantile system of Accounting and MIS reporting, Credit Appraisal and Monitoring of accounts
• Reviews monthly and daily transactions alerts using HPS POWERCARD automated monitoring system
• Preparing monthly metrics reporting and system performance summary
• Support and manage requirements gathering and analyse process with clients, ensuring a strengthened strategy partnership with clients
• Author cum reviewer of Configuration Management Plan, Quality Plan, User Manual and Set-up & transfer documents/Set-up Plans for production, weekly resource plan, Documentation, Timesheets.
• Assist & Coordinating in Design, Problem Identification & bug fixes of Oracle Database issues both in production & development.
• Automation of reoccurring process. Development of tools and applications to further automate reoccurring activities. Facilitate automation of manual activities.
• Ability to support incident resolution, software releases and application monitoring outside of normal business hours.
• Monitor the international POS transactions link with HOST and resolve the cryptographic error
• Processing Staff salary, Customer salary, Merchant and Partner Trickle Feeds.
• Administration of UNIX infrastructure composed of Linux, AIX, HP-UX and Solaris.
• Exchange server, IIS server, FTP server Management. IT & Financial reports managements Activities.
• Ensure all relevant staff are appropriately trained on the relevant systems, procedure and policies
• Experience Working with report generation software such as SAP-BI, Crystal reports, COGNOS or SSRS
• Accountable for providing end to end support, demonstration, team handling handhold training on different modules to the bank employee in core banking system.
• Daily, Weekly, Monthly & Quarterly Backup & Clean-up Activity.
• Training the team on FLEXCUBE functional behaviour and workflows
• Business Risk Management through continuous assessment, enhancement & review of business impacts.
• Installing and configuring EMS (Electronic messaging services), ensuring Flex cube is SWIFT compliant along with STP (Straight Through Processing) capabilities required for Trade finance operations
• IT Environment Management, Maintenance in compliance with Confidential ’s quality & Security Management Policy & standards.
• Performed user acceptance testing of new commercial treasury management and retail online banking products service enhancement. Developed test cases/plans utilizing recommended criteria for testing newly developed products/services. Reviewed results and provided recommendations to vendor of necessary alterations.
• Involving in supporting & Maintenance of Project Module SAP-BO 4.0
• To analyse & fix the problems reported by the user in existing BO reports
• Introduced new methodology and tools without adding overhead to team to help in improving the efficiency includes fine tuning intra-day activities and EOD jobs
• Created Business Object reports like Charts, Tables, Queries & Formulae’s
• Experience in CMC Administration activities like creating and managing repositories, monitoring, permission & right to users, user group through Central Management Console.
• Expertise in working with all the modules of Business Objects like Supervisor, Web & Desktop Intelligence, CMC, Crystal Reports.
• 24/7 System Support functionality, involving managing all internal customers, including call center as well as external customers such as Vendors, Retailers & Partners.
• Keeping all the system up to date and running to support the business, Datacenter Monitoring/Support for 150+ IBM servers.
• Maximizing existing resources & maintaining system availability, preparing reports by collecting, analyzing & summarizing information.
• Technical/Functional and Production Support for the ATM, FLEX CORP, FLEXCUBE, ATM and HOST Module.
• Good knowledge about Credit Cards, ATMs, POS, VISA / MSD / Local, National Gateway, as implemented & configured banking Switch software according to the Banks specific and also give training to the staff.
• Structured and maintained backup for Disaster recovery plans.
• My additional Knowledge of Following Oracle fusion technologies has been an added advantage: BI
• Administration Tool 11g, BI Publisher 11g, Oracle Data Integration 11g (ODI) HP System administration manager (SAM), networking configuration of NFS,DNS.
• Experienced in IT project budget analysis, outsourcing strategies, and contract management

Confidential

Senior System Engineer

Responsibilities:

• Provide Infrastructure support for Administration of AIX Production servers
• Handling all kinds of changes and incidents of severity of 1, 2, 3, 4 levels
• Performing Patching changes, Incidents and Break fix issues on AIX servers
• Updating various Packages, Application patches and kernel patches on all range of AIX servers
• Skilled at reviewing test cases making sure they are in accordance with requirement and assist the overall testing process by activities such as change and defect management and conducting user acceptance testing
• Guided client UAT test managers in designing of test plans and test schedules at client site.
• Established technical competency and analysed trade-offs between usability and performance needs with the help and collaborations with subject matter experts and software developers
• Manages and drives resolution of technical issues in a timely manner to minimize costs to the business. Identifies and delivers cost saving and service improvement initiatives within the operational support arena.
• Daily Full backup of Oracle Database, Proactively Monitoring Error log Analysis for both Hardware & Software. Creating LPAR for the Managed System using HMC 7.3.4. Design and documented the migration of servers to include applications.
• Adding, Moving, Removing the CPU/Memory using DLPAR (Dynamically changing the partition) Design and successfully implemented the Roles & Responsibilities inside the Database Operation team, along with different supporting structure like Escalation Matrix, Checklists & Workflows.
• Manage Software system development and integration projects through all phase of project life cycle analysis, design, development, testing, implementation & Post-production support. Work with Team Manager to ensure resource workload is balanced across projects, Identify and resolve issue, Identify and Mitigate risks.
• Led the team of 6 members for providing post implementation support to stabilize the new implementation in challenging environment
• Understand the business service level agreements and prioritizes technical workload to deliver the targets set. Providing 24x7 supports and out of hours call out Rota (On-call Support)
• Identifying the project requirements, Designing the project structures and modules, Developing the project, assisting in the configuration of the project in LIVE database, Providing all assistance in maintenance and support
• Involved in preparing templates and checklists and updating whenever any document change is involved as per stated document change procedure i.e. Requirement Capture & Analysis, Time Estimation, Work Allocation and Tracking, Process Compliance for Project execution.
• Documentation of data quality requirements, project plans, test plans and comprehensive SDLC and determines impact assessment, functional specification, flow chart
• Provide Second Level support to the Active Directory and Microsoft exchange server troubleshooting Involved in process development and Assessment.
• Ensure that all defects and issues identified and tracked to closure.
• Deviations are identified, documented and tracked to closure.