SUMMARY:

• Serve as the overall program management and central point of contact for enterprise - wide IT solution activities for the Information Technology Control Center Program. Responsible for all aspects of program planning, execution management, risk management, and status reporting for the Department of General Services (DGS). Provides communication to customers, executive management, and technical leads, COTRs, Office of the Chief Technology Officer (OCTO) Office of the Chief Financial Officer (OFCO) stakeholders, and others on project plans, status reports, and deliverables. Ensures all critical program issues relating to quality of service, contractual matters, and engagement performance are addressed. Ensures systems design methodologies are compatible and compliant with Program requirements. Provides technical and functional guidance to the project team, including identifying new opportunities for technology insertion. Working knowledge of GSA contract negotiation, Sub contract Agreements (FAR Part 13, 14, and 15) as well as DFAR, TINA, FASA and FARA. Proficient in the Windows suit office applications, project management software, network communications, MSOffice 2010, 2013 and Office 365 and Integrated Workspace Management System (IWMS)/ARCHIBUS, which a Portfolio and Facilities base platform for property management.

PROFESSIONAL EXPERIENCE:

Confidential

Chief information Officer

• Manages the day-to-day operations of the information technology department including directing staff, who support administrative computing, networking, end-user services, telecommunications and other information technology functions.
• Provide technological guidance within the Department of General Services (DGS).
• Supervise information system and communications network.
• Develop and implement a customer service platform to serve the DGS in every aspect concerning information technology.
• Design, establish, and maintain a network infrastructure for local and wide area network (LAN/WAN) connectivity and remote access.
• Consult with administration, department managers, and manufacturing representatives to exchange information, present new approaches, and to discuss equipment/system changes.
• Participate in vendor contract negotiations for all new computer equipment and software purchased for the DGS enterprise.
• Assess and anticipate technology projects and recommend appropriate action and resources.
• Establish and direct the strategic and tactical goals, policies, and procedures for the information technology department as well the DGS enterprise.
• Propose hardware/software solutions to accomplish the DGS business objectives.
• Identify user needs and resolve problems. Analyze the technology we currently use for design, development and administration for efficiency and accuracy
• Collaborate with project managers and agency Director to measure system and resource use and allocation
• Supervise the development and advancement of our communications network
• Design a wide area connectivity network infrastructure with an emphasis on filling remote access needs
• Negotiate contracts with vendors and service providers for installing innovative technology and training employees on its use
• Prepare cost-benefit analyses for every change in our IT workflow
• Suggest hardware and software upgrades as appropriate to improve operations, consistency and budgetary success

Confidential

Information Technology Program Manager

• Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the health care network.
• Submit Information Technology budget to the PMO for technology sweep from OCTO.
• Facilitates communication between staff, management, vendors, and other technology resources within the organization.
• Evolve an enterprise architecture plan that supports the information and technology needs of the District Government.
• Provide strategies for managing information and technology during daily operations, including critical incidents management.
• Facilitate the re-establishment of operations during, and immediately following, a critical incident or other serious disruption.
• Oversees the back office computer operations of the affiliate management information system, including local area networks and wide-area networks.
• Monitoring and troubleshooting server, network, operating system and proprietary software issues.
• Monitoring and troubleshooting a network environment consisting of Cisco router and switches.
• Monitoring internal production systems in a data center environment and paging on-call personnel during the night.
• Working with the HP OpenView management console and other NOC related tools and monitoring applications.
• Communication with customers and/or internal groups to report or resolve system related or network issues.
• Work with third-party maintenance, co-location facility staff and major internet backbone providers to identify and resolve customer affecting network, hardware and software issues in a timely manner.
• Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
• Thorough documentation of incident, Maintenance and problem details in near real-time.

Confidential

Program Manager

• Program management of technically and functionally diverse and complex IT programs
• Change management planning and control with heavy awareness on business process re-engineering
• Use of management techniques such as Critical Path Method and Earned Value Management/Analysis
• Served as the senior project manager for the relocation of the main Data Center for the Office of the Chief Technology Officer for the District of Columbia
• Accountable for creating relationships with Tier III class vendors for the Data Center relocation project to support High Availability for the District’s critical application services
• Detailed functional analysis and gap/fit analysis of Commercial-Off-the-Shelf (COTS) software packages
• IT solution architectural analysis and design
• COTS software installation and configuration for multiple functional modules of enterprise software
• Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) experience
• Responsible for the maintenance of the Master Schedule for WAN services projects and tasks that I have been assigned.
• Develops, plans and schedules, resource requirements, define milestones and deliverables, monitor activities, evaluate and report on accomplishments and shortfalls.
• Identify alternate solution sets that are unique.
• Provide weekly In-Process Reviews (IPR’s) to senior management regarding the status of mission critical projects and application such as the Department of Health (DOH)
• Implemented the Washington Area Disease Surveillance System II (WADSS II) for the District of Columbia Department of Health (DC DOH).
• Wrote the current system a functional requirements of the WADDS II solution set for DC DOH
• Created Memorandums of Understanding (MOUs) between the business partners for the WADSS II solution set.
• Responsible for creating a test environment between the medical syndromic surveillance vendors, the business partners of DC DOH and the internal resources for DC DOH for the WADSS II solution set.
• Accountable as the Subject Matter Expert (SME) for the Addiction Recovery Prevention Agency (APRA) on their case management system with regards to a standard health care data set.

Confidential, Falls Church, VA

Functional Business Systems Analyst

• Represent Northrop Grumman as task lead on the billing and reimbursement system for DoD.
• Provide advice and development of System Change Request implementation to ensure functionality is correct for execution.
• Consult the UBO Program Manager with the oversight of the billing and reimbursement system for health care services provided by the Military Treatment Facilities (MTFs).
• Analyze current business processes and systems functionalities for HIPAA compliances.
• Development of functional requirements, business rules and guidance for system implementation.
• Serve as the functional expert for the UBO on various projects including the Medical Affirmative Claims (MAC) automation and Third Party Outpatient Collection System (TPOCS) Omega Post Service Editor.
• Research and evaluate commercial heath care sector billing and reimbursement practices and their impact and implications on the DoD direct care cost recovery program.
• Evaluate Commercial off the Shelf (COTS) applications for meeting and exceeding the Military Health System (MHS) performance metrics for patient accounting.
• Provide written reports, memorandums and presentation for evaluation of current health care issues and policies.
• Created monthly and weekly progress reports for management and the customer.
• As task manager responsibilities included Performance Management Progress for all employees that are under my supervision.
• Provide weekly status reports to management and monthly progress reports to the UBO Program Manager outlining current and outstanding tasks required by the Statement of Work (SOW).
• Coordinate multiple task and projects across functional teams.
• Responsible for working with program and project staff on complex Government contracts that include Government Furnished Equipment (GFE) and Contractor Acquired Property (CAP) as the property custodian.
• Participated in successful Government property management audits and review.
• Created the 15 Function Note Book for maintaining GFE/CAP records.

Confidential, Falls Church, VA

Senior HealthCare Functional Analyst

• Represented CTA as the task lead for contractor support contract in the Information Management Directorate.
• Work with the Deputy Director of Resources Information Technology Program Office (RITPO) to evaluate Commercial Off-the-Shelf (COTS) software for medical coding and compliance issues to integrate within DoD Military Health Systems (MHS).
• Authority to speak on behalf of the Information Manager for the core business process area of Manage the Business in absence of the Information Manager and Deputy Information Manager.
• Completed Fiscal Year 02 through Fiscal Year 07 Capital Investment Portfolio for lifecycle costing of the legacy patient accounting system for direct care cost recovery to enact a new full lifecycle cost the for new patient accounting system for patient billing and third party reimbursement.
• Serve as the requirement liaison from IM to the RITPO and Clinical Information Technology Program Office (CITPO) program offices.
• Utilize business process knowledge to leverage requirements coming from DOORS are implemented in a timely manner.
• Responsible for writing functional and technical requirements for the Inpatient/ Outpatient Billing System to maintain and facilitate these requirements within the Department of Defense (DoD) Dynamics Object Oriented Requirements Systems (DOORS).
• Analyze current business processes to ensure re-engineering of the patient accounting system and ensure best practice.
• Provide contractor support for IM on DoD Credentialing System regarding the SCR processes.
• Contractor support for the Information Management Directorate (IM) on the Uniform Business Office (UBO) Concept Exploration Integrated Processes Team (IPT)
• Provide functional integration analysis across the DoD healthcare patient accounting system.