SUMMARY:

• Over 8 years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies
• 6+ years of extensive experience as Salesforce.com CRM Lead and its Development Life Cycle
• In depth understanding of CRM business processes like Campaign Management, Lead
• Management, Account Management, Opportunity Management, Support Process and Forecasting
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules
• Experience in data migration from Legacy Systems using Data Loader, and Informatica.
• Good experience in SFDC related technologies such as Apex, Visualforce, Apex triggers
• As a Lead developer Configured and maintain User profiles, role hierarchy, sharing rules and Security, Password policies
• Experience in developing Client - specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Created Custom Controllers to make external web service callouts, Validate and Insert data.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the Status of Ajax requests to display different values depending on whether it is in progress or completed.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Experience in Database Design, Function, Triggers, DDL, DML SQL queries
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Having Administration experience on CRM Applications like Data Exports & Import Application Support, Security Administration, Maintenance, and User & Security Management.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS:

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML

Languages: Java, JSP,XML, HTML, Java Script, CSS

Tools/Utilities: Eclipse, Force.com IDE, Workbench, SOQL Explorer

Databases: MS SQL Server 2005

Software: MS Office, Adobe Photoshop, MS Excel

Operating Systems: Windows 98/2000/XP/2003/vista.

PROFESSIONAL EXPERIENCE:

Confidential, Pennigton, NJ

Lead Salesforce Administrator/Developer

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tag and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, St. Louis, MO

Lead SFDC Developer

Responsibilities:

• As a Lead managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Assisting my team to use Data Loader to insert, update, and bulk import or export of data from
• Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Maintained Salesforce.com data integrity - including data cleanse using Demand Tools and Dupe blocker.
• As a lead developer provided solutions to problems clients face.
• Guiding the cross functional team to understand the new requirements.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Warren, NJ

Sr. Salesforce Developer/Administrator

Responsibilities:

• Guiding the team to interacted with the Work.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for Work.com CRM implementation.
• Involved in Work.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Work.com platform and Force.com IDE Plug-in Using Eclipse.
• Worked with various Work.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Lead developer for various Custom Objects, Tabs, Components and Visual force Pages.
• Developed and configured various Custom Reports and Report Folders for different user Profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and work-flow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed custom Apex classes for Visual force page custom controllers using Work.com IDE and Apex.
• Developed Visual Force / APEX custom and extended controllers and triggers to support quotation enhancement.
• Created custom reports and enhanced Work.com environment as per user needs using Apex and Visual force pages.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Developed dynamic Work.com visual force pages using Java script and Ajax toolkit.
• Established deployment strategy for implementing Work.com changes.
• Conducted unit and integration testing.
• Trained client in working configuration and development techniques.
• Configured security and organizational hierarchy for working implementation.
• Evaluated Work.com Support module for call-center / help desk application.
• Created data migration document for Import/Export of data from Work.com environment

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Pervasive Data Integrator, Windows XP.

Confidential - Fort Lauderdale, FL

SFDC Administrator

Responsibilities:

• Involved in Requirements gathering with multiple project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Involved in preparing the complete Documentation of Work flow for Salesforce
• Worked directly with senior management to establish parameters for designing the system.
• Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.
• Worked on Business processes streamlining and processes re-engineering
• Integrated database with the proprietary software.
• Participated in the training sessions provided by the Salesforce team
• Repaired old MS Access databases to make it “error-free”.
• Generated graphical reports using Macros and Queries
• Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify the cases to users or queues.
• Implemented security and sharing rules at object, field and record level for different users in the organization
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales
• Involved in preparation of the Training Manual for the releases
• Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls

Confidential, San Francisco, CA

Java Developer

Responsibilities:

• Responsible for performing Administrative functions in Salesforce.com.
• Used Rational Rose for designing Class Diagrams, Sequence Diagrams based on UML concepts.
• Actively involved design of the application architecture in lines of MVC Architecture with EJB and simple Java Beans as a Model, JSP as view and Servlets as a Controller.
• Involved in design and development of the presentation layer using JSP, Java servlets.
• MVC Pattern Architecture for development of the application.
• Implementation of J2EE Design pattern (Value objects, Singleton pattern).
• Developed data access layer using CMP Entity Beans and value objects.
• Involved in writing Stored Procedures, Triggers and Cursors using PL/SQL.
• Involved in Shell Scripting on bash and KORM shell on UNIX platform using Perl language.
• Singleton classes implemented that were used in mapping handlers based on actions and the navigation conditions.
• Involved in understanding business requirements and functionality of Cost management Reporting
• Supported in advisor portal development using web logic page flows and web logic portal.
• Worked on web scraping to extract content from a website over HTTP for the purpose of transforming that content into another format such as HTML and XML

Confidential, Hartford, CT

Java Developer

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Used Struts tag library extensively with html
• Involved in understanding business requirements and functionality of Cost management Reporting.
• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Added multithreading for distributed applications.
• Deployment of the application in the Web Logic Application server.