SUMMARY:

• Business minded professional with over 9 years of experience offering versatile office/field management skills and proficiency in Microsoft and Macintosh Applications
• Strong planner and problem solver who readily adapts to change, works within team environment and/or independently and exceeds expectations
• Able to juggle multiple priorities and meet tight deadlines without compromising quality
• Results - oriented, dedicated professional with verifiable success and practical experience in information technology, business analysis, quality assurance, problem solving, and document creation
• Experienced sales professional with superior merchandise management oversight
• Excellent eye for detail, consistent performer and team leader with abilities to analyze problems, able to adopt to changing needs and gifted in building strong relationships with peers and clientele alike
• Fair knowledge of business tools such as SQL Server, SQL Server Management Studio, MS Visio, MS Visual Studio and Business Intelligence Tools

TECHNICAL SUMMARY:

Business Tools: MS Office Suite, MS Visio, MS Project, MS Access, SharePoint, CRM, CMS

Business Skills: Requirement elicitation, Documentation, Quality assurance, Entries, Financial Statements Analysis, Cost Benefit Analysis, Presentation

Management & Testing Tools: MS SQL Server, Team Foundation Server (TFS), ETL

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Perform daily activities such as payroll entry, coordinating, and dispatching resulting in operating efficiencies
• Interview and train new employees/contractors on ongoing basis
• In charge of retention of records and yearly insurance requirements for all contractors using CMS systems
• Assist with conflict resolutions, including payroll disputes and corrective measures
• Correction of misplaced orders and medical supplies
• Contact person for application/system and other payroll related issues
• Contribute to complaint reduction and betterment of client/contractor relationships in Northern Virginia and Maryland
• Complete daily emergency transportation services
• Supervise and review the work of 15-20 contractors providing useful instructions and approving the work

Confidential, Northern, VA

Associate Agent

Responsibilities:

• Conducted field events for deal writing agents and potential clients resulting in home sales
• Researched homes, booked clients online, by email, and by phone and guided prospective home buyers on tours
• Prepared reports that met client’s criteria in home search
• Educated clients on current market trends by producing specialized property, neighborhood and area reports
• Formulated tour summaries and client requests essential to deal writing agents in timely manner and on demand
• Conducted follow up calls, emails, texts and oversaw overall client satisfaction
• Attended inspections, radon testing, final walk-throughs and closings
• Delivered pertinent transaction materials and essential documents to clients and under-writing agents on closings and on other urgent occasions
• Maintained high customer service scores, over 98% satisfaction throughout my contract with Confidential
• Ensured client confidentiality and privacy by adhering to company policies and procedures

Confidential, Tyson’s Corner, VA

Retail Sales Consultant

Responsibilities:

• Consistently achieved to be top sales rep meeting every goal with 150% attainment or greater
• Improved Customer service with efficient problem-solving solutions earning high customer service feedback ratings
• Vast knowledge of business solutions for small businesses attaining 2000% of the goal set by the Company
• Knowledge of Data Services and Data Solutions to best fit customer needs and making the company $250,000+ in reoccurring revenue
• Product knowledge of electronics with sales skills that achieve 170% attainment on company goals for sales of tablets, Wi-Fi hotspots and other electronic devices
• Maintained a strong knowledge of company's products, pricing plans, promotions, and service features
• Assisted customers in understanding their monthly bill
• Provided efficient, courteous customer service and assisted in all aspects of product offerings and services
• Understand customer’s needs and helped them discover how our products meet their needs
• Educated and engaged customers through product demonstrations
• Other responsibilities including other retail employees on wireless services, products, selling tactics, and customer care solutions

Confidential, Baltimore, MD/Chantilly, VA

Supervisor

Responsibilities:

• Progressed through increasingly responsible service by being promoted four times within a year Confidential this major retail company
• Successfully fulfilled interim leadership duties in the absence of Site Manager
• Tested Cellphones/Accessories for software/hardware defects, fixed, or escalated issues to Confidential & Confidential
• Trained new hires in Virginia, Maryland, New Jersey, Pennsylvania, and affectively evaluated progression
• Promoted the establishment by making presentations Confidential corporate and affiliated business partner locations
• Provided high level, detail oriented technical and customer service support
• Oversaw daily cash and credit sales and performed closing duties
• Performed high level technical duties, proficient in email etiquette, cellphone technical support, and social media
• Planned, organized and tested controls and recommended actions to the Senior Management
• Prepared daily, weekly, and monthly reports that followed standards outlined and had well-defined conclusions
• Conducted both classroom style and on the job
• Established strong rapport and trust with new and repeat clients including government employees

Confidential, Baltimore, MD

Computer Lab Assistant

Responsibilities:

• Coordinated with IT Network Services for all software upgrades/patches and escalated/resolved equipment issues
• Communicated all systems outage and lab closure to both internal and external customers via email, text, and web
• Assisted students and staff with various applications and teaching programs such as Java Applications
• Created and updated student and faculty accounts as needed
• Supervised up to 15 employees
• Realized a 40% reduction in print-paper cost for the University by setting all printers used in the Labs to double-sided print
• Fulfilled interim leadership duties in the absence of Administrative Assistant