SUMMARY:

• Over 9 years of Professional Experience in IT with particular focus on Quality Assurance Manual Testing and Test Automation
• Good understanding of Software Development Life Cycle and role of QA.
• Knowledge of Health information and Healthcare services regulatory environment including HIPAA, and Medicare & Medicaid, NCPDP.
• Worked in Agile, Waterfall and V - model software development environments.
• Worked in Epic clinical applications and Revenue Cycle applications
• Involved in creating inpatient, outpatient and ED scenarios to write test scripts
• Experienced in gathering requirements to create hospital workflows for testing purposes
• Experienced in four Epic go live in different facilities
• Expertise in functional testing of Client/Server and Web applications.
• Strong knowledge of EDI Formats, HIPAA 4010 and HIPAA 5010 changes to these formats.
• Involved in Impact Analysis of ICD9 to ICD10 code set changes.
• Involved in creating Test Cases for HIPAA 5010 standards.
• Experience working on the membership enrolment / maintenance and billing system using Facets.
• Consulting services in Cerner & Meditech Ancillary areas of Diagnostic Imaging & Laboratory areas of Chemistry, Hematology, Blood Bank, Pathology, Microbiology.
• Analyzer, HL7 & Public Health Interfacing, as well as Administrative Services.
• Experienced in Project Management, Needs Assessment & Analysis; Operational Flow; Policy & Procedure review, including Cyber Security as it pertains to Clinical Modules; Laboratory Automation; Laboratory Systems Assessment, Data Archiving.
• Laboratory related testing as it pertains to other modules such as Diagnostic.
• Involved in GUI testing, functional testing, Regression testing, Load testing, End to End testing, Cross Browser testing, User Acceptance Testing and Database testing.
• Developed Test Cases and scripts for different HIPAA EDI ASC X12 Message Formats.
• Experience in EDI Testing with good understanding of Quality Assurance tools and methodologies.
• Experience in writing test plans, test cases/scenarios, test strategy and analyzing test results.
• Experienced working on EDI Transactions (835, 837, 270, 271, 820, 834, 276, 277, 278, 977).
• Knowledge and experience in EDI Data Mapping and Migration.
• Designed and developed Use Cases using UML and MS Visio.
• Experienced in preparing and documenting the User Acceptance Test (UAT) plan and obtaining the necessary signoffs from the concerned business units.
• Reported and Tracked Defects by using Bug tracking tool such as Quality Center
• Strong experience in data validation and manipulation in SQL Server databases using SQL queries.

TECHNICAL SKILLS:

Operating Systems: Windows, Mainframe

Testing Tools: QuickTest Pro (QTP), Test Complete, Visual Studio Test Team, Test partner, Firebug, IE Tester, IE Developer Tools, SOAPUI, .NET WebService Studio, HTTPWatch, Fiddler, Snag It

Defect tracking tools: Quality Center, HPALM,JIRA

Databases: SQL Server 2000/2005, MySQL, PL/SQL, MS Access.

Data Modelling: Visio 5.0.

SDLC methodologies: Agile, Waterfall, V-model

Programming Languages: C, C#, ASP.NET, VB.NET, HTML, XML, CSS, Transact SQL (T-SQL).

Application Packages: Microsoft Office Suite, Adobe acrobat, Crystal Reports, Microsoft Visual SourceSafe 6.0, Virtual PC.

PROFESSIONAL EXPERIENCE

Confidential

Epic QA Analyst

Responsibilities:

• Participation in upgrading from Epic
• Participation in Go Live Rev Cycle
• Build and validate ADT interfaces from Epic to numerous lab system
• Build and validate charges interface from numerous lab system to Epic
• Supported integrated testing activities for Epic 2017 upgrade and Epic rev cycle
• Performed integrated test scripts for various scenarios involved in Epic OpTime/Anesthesia, Orders, Grand Central, Cadence, HIM, HB and PB
• Involved in testing connectivity, Data flow, Data validation, Error Handling, transformation of HL7 messages between Epic and various Ancilliraious via Integration broker
• Worked on bridge engine to track HL7 messages from Epic to third parties like labs, radiology, etc.
• Performed application testing and integrated testing and created test result document for reporting
• Wrote scenarios to test third party applications such as Soarian, BioMed, Vanderbilt etc, which integrated with Epic
• Provided support with placing orders for medications, labs, producers and consults
• Diagnosed and trouble shoot system problems and applied solutions to increase company efficiency
• Demonstrated proven ability to mentor, guide and motivate resources to function productivity in clinical stressful environment
• Worked on CRQs and created a template and a tracker to manage all the CRQs
• Created test scripts to test CRQs and all the new changes build to the system
• Created application with excel file to support QA huddle team to manage all the tasks and activities
• Manually executed all test cases and recorded the actual resulted testing
• Log defect with details information, screenshot and related documents and trace them through ALM
• Collected test metrics weekly that reflected the current status of the test execution and the state of the defects
• Created query in the remedy ALM to pull all the open defects categorized by each Epic application teams
• Extensively involved in performing integration testing for EPIC 2017 upgrade
• Involved on Service Now go live to support migration from ALM remedy to Service Now
• Provided advise, suggestion, solution and ideas to my manager to do better in testing performance
• Created automated excel tracker to automate and manage QA process, activities, tickets and all the tasks and stories as well as reporting documents to my manager

Confidential, Jacksenvile, Florida

QA and BSA Team Lead

Responsibilities:

• Worked closely with a project team for gathering business requirements and interacted with business users to translate business requirements into technical specifications.
• Worked with ETL groups and acquisition team and business analyst for understanding mappings for dimensions and facts.
• Developing mapping documents indicating the source tables, columns, data types, transformation required, business rules, load rule, target tables, columns and data types.
• Designed mappings for populating tables for one time load and incremental loads.
• Performed data analysis and data validation by writing complex SQL queries using TOAD against the ORACLE database.
• Developed ETL test scripts based on technical specifications/data design documents and source to target mappings.
• Participated in regular project status meetings and QA status meetings.
• Written test cases to test the application in ALM 11.0.
• Defects identified in testing environment are communicated to the developers using HP ALM Defects module and Rally.
• Tested a number of complex ETL mappings and reusable transformations for daily data loads.
• Creating test cases for ETL mappings and design documents for production support.
• Extensively worked with XML files data sources and excel sheet mapping. Wrote scripts to test the XML files data in the databases.
• Extracted data from various sources like Oracle, flat files, and DB2 server.
• Defined target load order plan and constraint based loading for loading data correctly into different target tables.
• Created data flow diagrams, data mapping from source to stage and stage to target mapping documents indicating the source tables, columns, data types, transformations required and business rules to be applied.
• Performed Data Analysis and Data validation by writing SQL queries.
• Participated in the Incident Management/Party of Incident and Problem Management processes for root cause analysis, resolution and reporting.

Environment: Oracle DB2, Ab Initio, XML, Rally, HP ALM 11.0, SQL developer, TOAD, Web Services, Ab Initio Metadata Portal, Rationale. RequisitePro, QDQ, SRT, Unix, Hadoop, .NET, C#, VBA

Confidential, Chicago, IL

Epic Technical Lead

Responsibilities:

• Participation in upgrading from Epic
• Build and validate ADT interfaces from Epic to numerous lab system
• Build and validate charges interface from numerous lab system to Epic
• Supported integrated testing activities
• Involved in testing connectivity, Data flow, Data validation, Error Handling, transformation of HL7 messages between Epic and various Ancilliraious via Integration broker
• Worked on bridge engine to track HL7 messages from Epic to third parties like labs, radiology, etc.
• Assisted super visitor in understanding how to navigate Epic for their daily workflow
• Supported Nursed with Epic admiration record and implementation
• Provided support with placing orders for medications, labs, producers and consults,
• Worked on Epic Cadence application
• Provided continued support and follow up with clinical departments to ensure approved workflows were being implemented and supported
• Diagnosed and trouble shoot system problems and applied solutions to increase company efficiency
• Demonstrated proven ability to mentor, guide and motivate resources to function productivity in clinical stressful environment
• Build application smart phrases, custom preference lists, macros, and provider template to ensure efficiency while documenting on patient chart
• Provided documentation on startup, shut down and first level trouble shooting
• Of process to help desk staff,
• Tested Epic Ambulatory, EMR (emergency) record, HER information, and ADT work flow
• Wrote test scrip using Epic work flows
• Wrote test steps and test cases for various functional and nonfunctional requirement in ALM
• Manually executed all test cases and recorded the actual resulted testing
• Log defect with details information, screenshot and related documents and trace them through
• The whole bug life cycle
• Collected test metrics weekly that reflected the current status of the test execution and the state of the defects.
• Participated in technical reviews and walkthroughs starting from integration to UAT of the software development lifecycle.
• Extensively involved in performing integration testing, End to End and UAT testing
• Developed and upload test scripts for E2E and UAT testing on the Application Lifecycle Management

Confidential, Denver, Colorado

Epic Technical Lead

Responsibilities:

• Involved in creating Test Plan and test strategies and high level scenarios based on user perspective and market requirements.
• Created test script for different phase of testing effort like Unit/System Testing, Integration Testing, End-to-end testing and UAT.
• Performed system testing in different iteration in the EPIC ICD-10 test environment.
• Responsible for the daily operation of a 2+ million-dollar, 20 FTE Oc. Health Ctr. Duties include budget analysis, billing, coding, healthcare claims and implementation.
• Responsible for the daily operation of a 5+ million-dollar Director- Facilities, Laboratory, Radiology, Medical Records, and Reception Divisions; Key member Senior Executive Team.
• Responsible for all Provider scheduling and related issues; Responsible for budget analysis and Implementation.
• Worked in Meditech, Cerner, McKesson, Epic systems workfellows.
• Directors of Clinical Services, Nursing, Laboratory, Radiology, Medical Records, Social Services, Facilities, and Patient Scheduling.
• Operations contact for billing, coding and healthcare claims Member several key committees.
• Lead contact for Epic Laboratory upgrades, HB/PB billing; Coding and Healthcare billing claims. Primary Epic decision maker. Responsible for the daily operation of a 20+ employee.
• Responsible for Review, Writing, Training, Documentation reporting, and procedure manuals for all areas of the lab.
• Responsible for EMR review and mapping for Physician Order Entry.
• Meeting with Analysts and Business users to gather information and prepare workflows.
• Walked through the scripts for step by step detail to perform system test for all applications/modules like ADT, Prelude, Cadence, Ambulatory, Clindoc, Willow, ASAP(ED), OpTime/Anesthesia, Stork, HB/PB, HIM, Beaker, Orders.
• Worked on HL7 Messages (ADT, ORM IB, ORM OB, ORU, DFT, SIU) between Epic and over fifteen downstream applications.
• Prepared integration scripts for 3rd party applications (Cerner - PathNet, Cerner - RadNet, GE Healthcare - Mac-Lab, GE Healthcare - Muse, Intelerad - InteleRIS, Lumedx - Apollo, McKesson - RevRunner, Morrissey - Morrissey Concurrent Care Manager, Nuance - PowerScribe, Orchard - Labs, Surecripts - Surecripts, TeamHealth - TeamHealth, Wolters Kluwer Health - ProVation MD for Gastroenterology, CellNetix - Pathology) connected to Epic.
• Prepared and performed scripts for PACS system (Sectra - PACS, Sectra - RIS) in integration and End to End test.
• Prepared and performed integration test scripts for the HL7 messages(ADT, ORM-IB, ORM-OB, ORU, DFT) flow in Nuance - PowerScribe, Nuance - PowerScribe 360, Cerner RadNet, Sectra - PACS, Sectra - RIS
• Responsible for EMR/EHR review and mapping for Physician Order Entry.
• Wrote test scripts for 140 scenarios in Meditech system.
• Identified workflow for the hospitals installed Meditech system through SME meetings.
• Fixed any type of Error comes to Billing (HIM/HB/PB).
• Fixed any type of Error comes to clinical applications.
• Coded procedures and Diagnoses in HIM and created correct DRG for over 250 different scenarios in Epic.
• Created HB claims and PB claims for inpatient and outpatient scenarios.
• Coded procedures and Diagnoses in HIM and created correct DRG for over 250 different scenarios in Meditech.
• Created 837 claims in Meditech system.
• Worked on split claims in HB billing and performed scenarios for split claims.
• Involved in UAT test and help and support business owners to fix errors and perform scripts.
• Prepared and performed End to End scripts for variety of scenarios like (Clinic, Enterprise, Home Health, Inpatient Direct Admit, Inpatient ED, Inpatient L&D, Inpatient Procedures, Inpatient Scheduled Surgery, Oncology, Outpatient Lab, Outpatient Surgery, Outpatient Others, Cardiology, ED, Radiology).
• Prepared and performed End to End Labs scripts and orders.
• Worked with IT analysts on all other Lab related modules.
• Staff & physician education, Financial and Clinical lead for collaborative implementation.
• Senior Analyst for a 6 hospital site- Epic Upgrade working in all laboratory modules.
• Review, write and format clinical Policies and Procedures for a multi-hospital organization.
• Review current organizational flow and write/Edit as they pertain to clinical cyber security for a multi facility hospital
• Prepared and performed Negative Test.
• Managed test cases, defects and reports in ALM.

Confidential

Sr. QA Analyst

Responsibilities:

• Wrote Scenarios and test cases and expected results for Group Renewals, New Groups and Benefit Changes
• Worked on Post Implementations and validated Backend and Frontend and sent approval through Work Tracking Tool.
• Ran queries to validate Backend testing
• Ran Claim query to process claim in FACET production environment and verified Claims are processing correctly.
• Worked on Benefit Summaries BSBS to validate the modifies and changes.
• Performed test cases in FACET NRS1 environment.
• Logged defects in ALM Quality Center and made a defect report.
• Analyzed and defined testable requirements created and implemented test plans.
• Developed Test Cases/Conditions for manual testing of the above Application and Reports.
• Gathered requirements from the user and analyzed the requirements for Facets Integration.
• Involved in performing functional, application, integration, system, and regression Testing.
• Developed the Test Data for different Groups in Facets.
• Created the Test Claims (medical claims and hospital claims) and validate claim adjudications in facets
• Verified the Test claims (medical claim submissions enhancements on existing dental claims processing procedures.
• Verified the changes to existing reports impact on the Membership and Billing or Dental Claims and Service areas.
• Claims Pricing in facets and NetworX Pricer applications.
• Checked different Extensions into the facets based on new requirement for ICD-10
• Verified the Newly added components Editing Criteria and Admin Rules for all claims, service entries.
• Verified the user-defined warning messages for Subscriber/Family application for use in claim processing and Customer Service.
• Validated benefits for different services in Facets including emergency room services, inpatients services, vision, dental and chemp therapy, etc.
• Verified the COB-coordination of Benefits processing for Claims.
• Tested benefit validation in facets for copay, coinsurance, and deductible based upon the configuration changes.
• Understood benefit changes for various products and tested them accordingly
• Developed and executed queries in order to verify and validate the data.
• Validating the quality of data against flat file, Excel file and VSAM files
• Communicated with development team to ensure testing issues are resolved
• Performed Screen Navigation Test to ensure that the links are established as per the documentation provided.
• Prepared and executed different SQL Queries against the Oracle and other Database.
• Created reports that included a general overview, open bugs, new bugs and enhancement requests. Entered new bugs and maintained the current status of those bugs.
• Performed functional, Regression and Usability Testing against Standard File.
• Used HP Quality Center for Defect Reporting and tracking.
• Followed scrum development process using agile methodology.
• Used Sprint backlog and User Stories in the Process
• Participated in daily stand up meetings with configuration team
• Participated in daily scrum to triage the defect tracking process.
• Interacted with Business users and BA’s regarding the Requirement Issues.

Confidential, Columbus, Ohio

QA Analyst

Responsibilities:

• Provided technical and procedural support for User Acceptance Testing (UAT) of South Carolina and Windsor Expansion projects.
• Executed test cases using complex SQL queries in Oracle and SQL Server to validate the Loading strategy, Transformation, Count Validation and Data Validation.
• Performed ETL Testing (SSIS), Report validation
• Executed the informatics workflows and reported the errors
• Involved in Job Scheduling using Autopsy Scheduler