SUMMARY:

• Positions like to utilize my skills and abilities in the Information Technology Industry, a job where growth prospects are unlimited and individuality are recognized by work, and to achieve professional satisfaction by meeting higher responsibilities. To become an eminent CRM Consultant and work for an Organization this can bring out my best technical abilities.
• Summary of Experience:
• 9 + years of experience in business applications development, implementation and customization of CRM (salesforce & Siebel) applications.
• 5+ Years of Experience in Development, Configuration, Implementation, Administration, Design, and support experience with salesforce CRM and Force.com platform.
• The projects covered the entire gamut of activities required in a typical CRM implementation i.e., Project Scooping and Feasibility Study, Configuration and customization and developing of custom objects to fulfill customer Application requirements.
• Experience in designing the high level drafts, reviewing the design drafts, doing impact analysis for the upcoming requirements.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Force.com applications.
• Experience in performing page layout customization, created custom links based on user requirement.
• Experience in working with various Salesforce.com standard objects like Leads, Accounts, Contacts, and Opportunities along with Reports and Dashboards.
• Experience in SFDC related technologies such as Apex, Visualforce.
• Extensive experience over creating workflows, approval processes, validation rules and sharing &security rules.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Work experience in using different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Created the Validation Rules, Approval Process, Workflows for various requirements.
• Worked on configuration changes like creating Custom Fields, Objects, Relationships, Page Layouts, Record Types, Email Templates, Report Types and Security Controls.
• Worked on development on Apex classes, Visualforce pages, Visualforce Components, Html.
• Worked on Apex data loader, Eclipse and change sets for deployment.
• Designed and developed apex Trigger for various functional needs in the application.
• Involved in writing apex and integration for several requirements.
• Involved in unit testing and test coverage for apex classes.
• Involved in code migration and data migration.
• Hands On Migration Tools - ANT Migration tool, Eclipse, Workbench and Change Sets
• Coordinating with different teams to resolve the deployment issue and code issue.
• Knowledge of marketing automation with data management platform (DMP) and other contact management to make cross-channel marketing efforts.
• Map the customer journey, and adjust the customer's’ path based on their behavior with Journey builder via Marketing Cloud.
• Experience in Incident Management, Problem Management, knowledge article, Change implanting and co-ordination with following ITIL Best Practices.
• Effective team member with communication and interpersonal skills.
• Self- motivated individual with strong technical and learning skills.
• Excellent team Player and Active participant in knowledge sharing.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, Component & Controllers), Lightning Components, Standard objects, Workflow & Approvals, Apex Data Loader, Web Services, Reports, Dashboards, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing, Sales cloud, Service cloud, Marketing Cloud(Web Studio and Content Builder), App Exchange packages, OData, REST API, SOAP API.

Salesforce Tools: ANT Deployment, SoapUI, Workbench, Eclipse, Force.com, Apex Data Loader, Service Console and CTI integration, Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition,Force.com Platform, Sandbox and Production, OAuth, Data Loader, heroku.

Siebel Skill Set: Siebel EIM, Configuration, Admin and EAI.

Programming Languages: C, Java, C#, C++, PL/SQL

Web Technologies: HTML, CSS, Java Scripts, XHTML, XML, Web Services, SOAP UI, WSDL, shell

Operating Systems: Windows 7/2003/XP/Vista/2000/NT/98, UNIX

Databases and DW Tools: SQL Server, MYSQL, Oracle 10g/9i, Core DBA, MS Access, ETL (Data Stage and informatica).

Tools: Eclipse, SharePoint, GitHub,Jira, Confluence, Source Tree, SQL Query Analyzer

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Salesforce\ Apttus developer.

Responsibilities:

• Developing the Apex classes and triggers depending on the requirement.
• Worked with creating Batch classes for automating the quotes through Apex class.
• Creating the Quotes through automation process by using Apttus CPQ functionalities.
• Creating Product setup, mentioning pricing rules, using Assets to create the Quotes.
• Designing product categories and grouping the products based on the requirement.
• Using Apttus Api’s to create cart, Quote, repricing, Attribute creation.
• Integrating the salesforce with Adobe experience manger to give the user interface to the user.
• Writing Apex classes for generating envelope Id in Docusign for making Customers to make the deal fast.
• Managing the Salesforce data with Informatica and SAP to have an established connection.
• Using REST API we are send and Receive Custom preference information with other business systems and applications.
• Developing visual force pages to create custom pages depends on the requirement.
• Used Web Service (Both REST API and SOAP API) to external middleware tibco and ECM applications from salesforce.
• Creating the test classes and test data for testing perspective.
• Used Git and Jenkins to deploy the code from dev environment to till prod environment.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Created various Reports (summary reports, matrix reports, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.

Environment: Saleforce.com sales, Apttus CPQ, custom objects, custom Fields, visual force (Pages, Component &Controllers), Pages, Rest API, Soap API, Roles and Profiles access and permission sets Reports and folder access Email Services, OData and AEM, Sandbox data loading, git, SourceTree, ANT, Jira, Jenkins.

Confidential, Chicago, IL

Salesforce Lead Developer/ Administrator.

Responsibilities:

• Worked as Lead Developer for Salesforce CRM enhancement project and managing a small team at offshore.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Design and developed application on Force.com platform in salesforce.com environment with apex programming language at back end and visual force pages as user interface.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail and edit page and Service Console access for CS team with CTI integration and Live Chat.
• By Enabling Omni-Channel automating live chat and Case Management, resolve queue and routing for right support to end customer based on skills and languages of the agent.
• Created and maintain salesforce community cloud and site and public pages for community.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer and within Apex code for display and DML operations.
• Create, setup and manage salesforce knowledge article, provide knowledge article and different Article type’s access to Customer Community cloud User and public pages.
• Deployed the Custom objects, Custom tabs, validation rules, and Workflow Rules and Page layouts to suit to the needs of the application.
• Setup and Integrating Zuora for Salesforce to maintain customers' subscriptions, invoices, payments, Payments pages setup for community with the help of Zuora.
• Integration with communicator corp through SOAP API for Email Service to send welcome and marketing emails to the end customer.
• Using REST API we are send and Receive Custom preference information with other business vendor partners.

Environment: Saleforce.com Service cloud platform, Community and Sites, App Exchange packages zuora, Apex Language, Apex Triggers, Visualforce (Pages, Component &Controllers), Pages, OAuth, Service Console, Omni-Channel, Data Loader, HTML, Java Script, Node JS, Web Services, REST API, SOAP API, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Google Analytics, Communicator, ANT, Eclipse IDE Plug-in, GitHub, Heroku, Jira, Confluence

Confidential, Jersey City, NJ

Salesforce Developer.

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail and edit page.
• Design and developed application on Force.com platform in salesforce.com environment with apex programming language at back end and visual force pages as user interface.
• Implemented the requirements on salesforce.com platform and force.com IDE plug in using Eclipse.
• SOQL queries to fetch the data from Workbench and Explorer and report data in excel sheet.
• Preparing and load data for analytics form different source system to force.com.
• Created users, hierarchical roles, profiles, security controls and new fields as required.
• Deployed the Custom objects, Custom tabs, validation rules, and Workflow Rules and Page layouts to suit to the needs of the application.
• Giving access to science-based pricing guidance and create quotes and proposals easier than ever.
• Combined with automated approval workflows, sales teams can respond even faster to customer requests, improving the overall customer experience.
• By using PROS smart CPQ (Configure, Price, Quote), which seamlessly delivers powerful configure, price, quote capabilities with integrated price optimization into Salesforce.
• Worked on various standard objects like Accounts, Contacts, Opportunities, and Opportunities line items, Products, Price Books.

Environment: Saleforce.com sales platform, Apex Language, Apex Triggers, Visualforce (Pages, Component &Controllers), Pages, HTML, Java Script, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, NYC, NY

Salesforce Administrator.

Responsibilities:

• Setup the basic environment that uses to work for development application with sand box.
• Customized the standard application by modifying objects According to valid business requirements.
• Created custom objects, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Create custom and modify standard salesforce objects Accounts, Contacts and Case managements
• Created custom controllers implementing complex code for retrieval from Salesforce Service cloud to Visual Force pages.
• Implemented Workflow rules, Approval process and its associated actions like Creating Task, Email Alert and Field updates.
• Writing and improving the test class to Increase the Code Coverage.
• Handling Data Migration using Data Loader tool, also Data Export and Import Functionality within the Org.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Interacted with client and produced all the reporting needed on a daily, weekly and monthly basis.

Environment: Saleforce.com Service cloud platform, Sandbox Setup, Roles and Profiles access and permission sets, visual force (Pages, Component &Controllers), Pages, Reports and folder access, Custom Objects and Fields, Custom Tabs, Email Services, Sandbox data loading, ANT.

Siebel Developer/ Support.

Responsibilities:

• Daily health checks which includes regularly checking status of servers & components and
• Checking status of JOBs/RCRs/ Tasks and Server resource monitoring (CPU/Memory/Disk space).
• All maintenance activities like daily servers checks, necessary action for goodness alerts and support for routine maintain (patching and DR test) under Siebel servers (CI’s) in all environment (Production, QA and INT).
• Work on different incidents based on priority, criticality and urgency to follow SLA/OLA with Incident Management.
• In case of issues supporting all planned & unplanned outages.
• Provide resolution to re-occurring issues and RCA document which is request for change with Problem Management.
• Provide workaround for known errors, small and temporary issues through knowledge article.
• Change implantation and co-ordination for resolution issue and implement new change request which are coming from business with full life-cycle design, implementation, test and release in to production.

Environment: Siebel Tools, Siebel EIM, Configuration and EAI, Admin and sever installation, Deployment

Siebel Developer.

Responsibilities:

• Setup the basic environment that uses to work for Siebel development application.
• Customized the standard Siebel application by modifying objects According to valid business requirements.
• As Trainee from Case study understand business to meet business requirements for customizing the standard Siebel application.
• Customizing Application Screen like Service request, Order Entry for end user according to a valid business requirement.
• Customizing Views for Service request and Service Interest Screen that where we give certain access for that view according to user position.
• Modified Joins, Links as per Business requirements that using field in business component.
• Created/Modified Static Pick lists, Dynamic Pick lists, Hierarchical Pick List values for that field in UI.
• Created attribute mappings for the extension columns created using Siebel Tools.
• Configured and optimized the .ifb files &ctrl files, set the Configuration parameters, run the EIM Server tasks form other Data sources EBS and DataStage.

Environment: Siebel Tools, Siebel EIM and ETL DataStage, Configuration and EAI, Admin and sever installation, Deployment, SharePoint.

Siebel Developer/Administrator.

Responsibilities:

• Migration Siebel code (SRF, Repository migration. DDL synch) from different environment Development, test and production.
• Daily health checks which includes regularly checking status of servers & components and

Checking status of JOBs/RCRs/ Tasks and Server resource monitoring (CPU/Memory/Disk space).

• Work on different incidents based on priority, criticality and urgency to follow SLA/OLA with Incident Management.
• In case of issues supporting all planned & unplanned outages.
• Provide resolution to re-occurring issues and RCA document which is request for change with Problem Management.
• Provide workaround for known errors, small and temporary issues through knowledge article.
• Change implantation and co-ordination for resolution issue and implement new change request which are coming from business with full life-cycle design, implementation, test and release in to production.
• All maintenance activities like daily servers checks, necessary action for goodness alerts and support for routine maintain (patching and DR test) under Siebel servers (CI’s) in all environment (Production, DR and Bug-fix).

Environment: Siebel Tools, Siebel EIM, Configuration and EAI, Admin and sever installation, Deployment.

Siebel Developer.

Responsibilities:

• Preparing the low level design drafts for the upcoming business requirements.
• Handling the assigned user stories from low level design and development to delivery.
• Interacting with Design Office, BA team and test teams for design clarifications, business flow and defect fixing respectively
• Designed and customized the user interface according to the client’s requirements by modifying applets, views, and screens
• Customized the Siebel business object layer by modifying existing Business Components through joins and links
• Customized and created the Pick Lists like Static, Dynamic and Hierarchal pick lists.
• Created and Modified Pick Applets, MVG’s, and Drilldowns and Toggle applets.
• Imposed the new business rules by implementing validations and restrictions in the application objects through field validations, BC User Properties.

Environment: Siebel Tools, Siebel EIM, Configuration and EAI, ETL- informatica.