Summary:

• Around 6+ years of professional IT experience, and 4+ years in analysis, design and development of Business Applications with Sales Force CRM as the focus area.
• Worked closely with Business Users in improving their business processes using SFDC.
• Suggesting best practices in both design and development side.
• Experience in developing client-specific solutions onplatform usingApex classes and Triggers, Visual Force, Web Services API, Force.com IDE, SOQL, SOSL, SOAP based Web Services.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Developed web applications using Eclipse 3.4, 3.5.
• Extensive experience in data migration and integration using Data Loader.
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
• Passionate for solving customer’s challenges by leveraging technology solutions.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Experience to use Informatica Power Center to migrate, replicate, cleanse, and synchronize your Sales force CRM application.
• Excellent knowledge of customer focused IT delivery methods used.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

Technical Knowledge:

Force.com: Apex Custom Controllers and Extension, Apex triggers, S-controls, Visual force pages,SOQL, SOSL, Ajax Toolkit, Packaging and migrations, Force.com IDE (Eclipse)
SFDC Tools: Data Loader, Connect offline, SalesForce-to-SalesForce, Apex Explorer
Languages: C++, C, C#
Database :Oracle, MYSQL, IIS
Web :HTML, XML, CSS, JavaScript, WSDL, SOAP, SOA, Flex
Platforms:Windows, Linux

Education and Certifications:

• Bachelors in Computer Science
• Master’s in Computer Science
• Sales force Developer certification

Work Experience:

Confidential,San Antonio,TX

Title :

Sales force Technologist(Admin/Developer/Deployment Specialist)

Duration:

August 11 - Till Date

Project:

SFDC Partner Portal Management Project

Description:
Confidential,a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Rack space integrates the industry\'s best technologies and practices for each customer\'s specific needs delivering it as a service via the company\'s commitment to Fanatical Support. For these businesses they are using Partner Portal application as a drive force.
Responsibilities:

• Implemented a Partner strategy that incorporates multiple business units, processes and systems.
• Worked with management to identify new and creative opportunities to leverage Salesforce.com PRM to support business processes and functions.
• Translated high-level business and user requirements into functional requirements in order to manage the development.
• Lead system testing efforts, ensuring that issues are identified, tracked, reported on and resolved in a timely manner.
• Proficient in following Apex and Visual Force best practices for development.
• Used several tools for bulk and mass updates of data like Data Loader, Data Management tools.
• Co-ordinate with offshore developers and expedited the development and followed the Agile methodology to fulfill business requirements.
• Worked closely with Partner Relationship Management domain, and knowledge of the

Sharing issues used to solve in a daily routine.

• Participated in design meetings and Performed complex bug verification.
• Conducted unit testing and integration testing for functionality and Governor Limit issues.
• In absence of product architects, worked as a product architect: design and implementation in order to meet project objectives.
• Helped in Documentation of development work and attended training sessions on Agile/Scrum methodologies of Rack space.
• Ensuring projects are completed on time and according to corporate quality standards.
• Researched new deployment tools to remain informed of current deployment options (Version One, Stratosphere, GIT, changesets, Eclipse, ANT package).

Client :

Confidential,Santa Barbara, CA

Title :

Sales force Technical Support

Duration:

March 11 - August 11

Project:

SFDC Customized project

Description:
Confidential,is a consumer of Cisco products in a wholesale market and modifies them with lot of warranties, testing. They will sell them in retail market for customers present anywhere in the world. The development phase with all the customizations was done by Deloitte.
Responsibilities:

• Worked closely with business partners to realize the full capabilities ofSalesforce.comCRM.
• Analyzed all the customizations and developments and try to suggest new possible ways for the new enhancements that we get from the sales people.
• Customized Visual force pages for restricting some countries which they must not do the business.
• Automated sharing rules whenever there is a new change in teams instead of an Apex trigger.
• Performed testing for all the areas wherever the development is not satisfying the requirements.
• Managing Sandbox, Presenting UAT demos, Updating Managers about custom requests from sales people.
• Involved in performance issues where Cast-iron is used as integration between Oracle and Sales force.
• Configured Workflows wherever needed to trigger the developments.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer so on.
• Helped in developing Batch class which must run every night to check Account owner must always equal to Contact owner.
• Involved in Data cleansing Activities with De-Dupe Blocker, People Import and so on.
• Automated Phone numbers format by using transformation scripts with ETL tool.
• Restricted creating quotes from an Account which is in an unassigned queue.

Client :

Confidential,Kennett Square, PA

Title :

Sales force Developer/Administrator

Duration:

July 10 - Feb 11

Project:

SFDC Transformation Project

Description:
Confidential,planned to implement the SFDC project in two phases:

Responsibilities:

• Performed a key role in building and planning the capabilities of the SFDC team.
• Analyzed and suggested best possible ways out of the box for the stakeholder’s requirements in Salesforce.
• Guided the CRM committee, Admins and senior stakeholders with a visual demo of all the suggested developments and proposed best possible alternatives.
• Responsible for developing the improvements and enhancements from the demos and capable of converting requirements into high level documents.
• Lead or contributed to all technical aspects of project development.
• Worked closely with business partners to realize the full capabilities ofSalesforce.comCRM.
• Responsible for developing and maintaining the functional areas of data management, forecasting, accounts, leads, opportunities, dashboards and reports and any other customization required.
• Experience in conducting Pre- production, Post-production and Developer Code review meetings before every release.
• Demonstrated experience in extensive data cleansing techniques.
• Importing and exporting large volumes of datausing Data Loader.
• Created and managed complex workflow rules, data validation Rules, and system triggers for Opportunity, Accounts and so on.
• Proficient in ANT packaging for deploying several profiles, triggers, classes, Visualforce pages and so on.
• Developed Record types for Electric and Gas Opportunities with different page layouts, for several profiles and gave production support for sales people.
  
• Ability to work in a deadline focused, dynamic environment consistently producing deliverables within agreed upon timelines.
• Wrote technical approach and design documentation supporting business need.
• Worked on Standard objects like Accounts, Opportunity, Contact, Contract and custom objects Accts, Offers, credit Application.
• Wrote several Apex classes for creating clone button, Visual force for UI customized pages and S-control to override the New Opportunity button.
• Prepared several Test conditions and worked closely with QA people for testing my developments and customizations, as there were no sales force testers in our organization.
• Provided some Architectural solutions to the team, when they want to complete the second phase in the project .i.e. SFDC integrating with Loadstar Pricing and Billing applications.

Client :

Confidential,NJ

Title :

Sales force Analytic Developer/Administrator

Duration:

March 08 – June 10

Project:

SFDC Project

Description:
Confidential,is developed by Model Metrics as an implementation consultant. My role involved in performing several tests and solving the issues like reducing the data storage space, efficiency of the application, performance issues and customizing the application as per business users requirements.
Responsibilities:

• Responsible for governing the application for not reaching the governor limits.
• Worked in agile environment, as of solving the issues within deadlines.
• Used Dataloader in testing the future events by exporting data, deleting data from production.
• Wrote Apex triggers, Apex classes for the application wherever is needed.
• Created mash-ups in the Account page layout for billing address field.
• Conducted Transfer-knowledge sessions on Analytical snapshots.
• Created a custom wizard for users to create an opportunity related to Account and contact.
• Used DBAmp for integration between SQL and salesforce, wrote several stored procedures for replicating all the Salesforce data.
• Embedded a Visual force page for force.com sites in order to display a static logo of our company.
• Involved in several meetings on Data storage, suggestions on User interface and about Reports Dashboards.
• Worked on various custom, standard objects like Accounts, opportunities, Contacts, Task objectives, Event/Hard routes and so on.
• Interacted with SAP and Informatica team in making a back up of Salesforce data into SQL server.
• Validated and conducted User Acceptance Testing on all applications.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Performed unit testing for every written code.
• Assisted App exchange for referring to several customized apps.

Client :

Confidential,Rochester, NY

Title :

Front-End Developer on the Verizon FIOS and VCA Project

Duration:

November 07 – February 08

Project:

Verizon FIOS and VCA.

Description:
Confidential,is a web application which upgraded from Mainframe system to .Net application that provides excellent support to manage the entire warehouse operations and optimizes performance of the basic warehousing functions and enhances value added functions by using Amdocs Clarify CRM as the middle tier architecture and Tibco Architecture. This project involves managing data received from all other systems and maintaining account information and billing details of the customers. In this project I worked on AMDOCS CRM (Customer Relationship Mgmt) and billing modules.
Responsibilities:

• Analyzed the requirements specifications and designed the UML (Class Diagrams) using MS Visio.
• Designed and developed Data Access Layer (DAL), Business Logic layers (BLL) and other components in C# & VB.NET and also in implementing Business Processes, Abstract factory as part of SIMPLE OBJECT ACCESS PROTOCOL (SOAP).
• Have worked in functional and regression test automation for keyword-driven testing to simplify test creation and maintenance, run mode, enterprise-level integrated development environment (IDE), and checkpoint management, using Keyword Views, Auto-documentation, and Active Screen features.
• Supported and provided value added inputs in evolving QA team, including improving processes, procedures, and standards.
• Created and updated test databases, defect database, plans, schedules, and scripts.
• Developed Master Pages using C#.NET Win Form, Web forms to create a consistent layout for the pages.
• Implement and Deploy of XML Web service enhancement using C#.NET Win Form, Web forms.
• Worked on ASP.NET state Management, ASP.NET caching features, configuring ASP.NET optimizations, securing ASP.NET web application.
• Have worked on MVC, MVP, MVVM, and MQ for the design pattern and messaging capabilities.
• Use ASP.NET MICROSOFT DOJO AJAX Toolkit controls like Script Manager, Update Panel and Timer within some existing web pages.

• Created dynamic GUIs with .Net Web Controls and Data Bound Web Forms.
• Designed and developed web service enhancement.
• Worked on ASP.NET state Management, ASP.NET caching features, configuring ASP.NET optimizations, securing ASP.NET web application.
• Utilized ASP.NET MICROSOFT DOJO AJAX Toolkit controls like Script Manager, Update Panel and Timer within some existing web pages.

Client :

Confidential,Hyderabad, India

Title :

Software Programmer

Duration:

September 05 – October 07

Project:

E-File systems

Description:
Confidential,Application is an intranet application used by all BHEL employees across the area. This basically helps the BSNL employees related to their IT requests and solutions .The users who raised a problem will be handled by HD (help Desk Group) and see to that issue is resolved.

Responsibilities:

• Worked in developing Software Process management for designing a modernized e-File System using Microsoft Team System.
• Worked in payment gate way integration in the application and also in testing and deployment of the application.
• Used SQL as a Database.
• Helped plan project schedules and was responsible for ensuring developers understood the requirements.
• Implemented COM components using VB, Used PVCS for Configuration Management.
• Implemented design patterns for generating pie/block and various charts with GDI.
• Created XML Schemas for the transferring data from the company to trading partners with XML.
• Developed Reporting Project to generate reports using Crystal Reports on the fly with user.