SUMMARY:

• A seasoned, results driven technical architect with more than 11 years of IT experience in Business Process Management (BPM) space in Information Technology industry.
• Working at client sites in US for 6 years, Confidential has shown excellent client interfacing skills communicating with all organizational levels and leading offshore - onsite teams.
• Confidential has a sound experience working in web application designing, developing and supporting complex application for Fortune 500 companies/clients
• The main areas of his expertise include PEGA Rules Process Commander v7.3 (Relevant Experience 8.5 years), PEGA Customer Service v7.1.4 with Java/J2EE technology and Oracle DB
• Confidential has advanced knowledge of architecture design and Business Process
• He has a wide experience of leading development team for PRPC based web application throughout the software development life-cycle
• He has handful domain knowledge of Health Care, Banking and Financial Services & Insurance
• Confidential is strongly coupled with extensive experience in handling clients both from onshore (United States) and offshore
• He has exceptional problem-solving skill and debugging capabilities in PRPC BPM solutions

CORE COMPETENCIES:

• Business Transformation Planning
• Architecture Design
• Production Support & Maintenance
• Application Development
• Product Configuration & Release Management
• Team Management
• Technical Leadership

TECHNOLOGIES:

• BPM Pega Rules Process Commander (v5.5 - 7.3)
• Core Java/J2EE (JSP, Servlet and Structs)
• WebSphere Application Server
• Microsoft Project and Visio
• Pega Customer Service for Healthcare & Banking
• Oracle 10g/12c (using SQL Developer & Toad)
• SoapUI

PROFESSIONAL EXPERIENCE:

Confidential

Pega Lead Developer

Responsibilities:

• Work estimation, design and architect the EGS implementation of D1P business application
• Enhancement of the US D1P application and define Enterprise Class Structure and Data Model for EGS
• Case designing and portal configuration for the Hiring Manager, Concierge Group and Fulfillment team
• Designing the login capabilities using LDAP and other security components for role-based authentication
• Development of individual PEGA components using rules such as Agent, Activity, Process Flow, Library Function, Function Alias, Report Definition, Skin, Harness, Flow Action, Section, Control, Correspondence, HTML Fragment, Services and API Integration, Application, Access Group and other security components
• Configuration of email account and MQ listener for capturing the PeopleSoft XML feed
• Outlining the business flow for valid onboarding scenario and failed feed
• Unit testing of individual components and outlining the integration testing to make sure the solution is as per FSD
• Peer code review to enforce Pega guardrail and best practices
• Formalize testing strategy covering the technical and functional aspects of the program
• Identifying the deliverable, creation of product RAP and deployment in all non-Prod regions
• Monitoring application performance using PAL, DB Trace, Performance Profiler and debugging issues using tracer, analyzing the Pega Rules and Alert logs
• Managing development team and providing technical leadership

Tools: and Technologies: PRPC v7.2, Oracle 12c, SQL Developer, Pega Log Analyzer

Confidential

Responsibilities:

• Business Transformation planning, effort estimation and solution design
• Exposing EAP Pega platform to the native .Net application via Pega API
• Enhancement of the US EAP to support international allegations
• Configuring Rest Services for creation of allegation cases and sub-cases, update assignments, cancel a case, get next case, view assignment and transfer assignment
• Admin Portal design to view case stage information, assignment status, request and response parameter and running production utility
• Designing Report Definition rules for manager reports and scheduling for correspondence generation
• Unit testing of individual services and outlining the integration testing
• Monitoring performance using Performance Analyzer, Database Trace, Performance Profiler and debugging issues using tracer, analyzing the Pega Rules and Alert logs using Pega Log Analyzer tool

Tools: and Technologies: PRPC v7.3.0, Oracle 12c, SQL Developer, SOAPUI, PLA

Confidential

Pega Lead Developer

Responsibilities:

• Designing of business flows and implementation of OMNI application using PRPC and PegaCS
• Technical architecture document and design document preparation
• Development of application components and individual intent tasks for the CCPs
• Customization and implementation of PEGA Customer Service for Healthcare (CPM Framework)
• Enhancements of User Experience throughout the application by upgrading portal, skin, harness and other UI rules
• Modification of the 360 views for Member, Provider and other business entities
• Conducting design and implementation of process flows using Case Designer and Flow rules
• Upgrading legacy reports (Summary View and List View rules) with Reports Definition and Pega 7 Report Browser
• Planning of test strategy for the entire application and unit testing for the individual intent tasks
• Providing consultative guidance to the team on all project assignments
• Enforcing Pega best practices and guardrail compliance during design and coding

Tools: and Technologies: PRPC v7.2, CPM (Pega Customer Service for Health Care) 7.1.4

Confidential

Sr. System Architect

Responsibilities:

• Design and development of WSP intent tasks and next best actions for the Customer Service Representatives
• Customize and implement of PEGA Customer Services for Banking domain
• Implementation of PegaCS intent tasks using intent rule, intent when and process flow rule
• Upgradation of Pega reports, custom and legacy control rules, legacy methods and other legacy rules
• Designing of the upgraded World Service Portal and it’s look and feel
• Enhancement of Pega Mash up screens using Harness, Section and Control rules
• Trace and debug issues using Tracer, Live UI inspector, Clip Board and System Management Application
• Coordination with nearshore team for the System Integration Testing
• Driving the best practices from inception to construction phase

Tools: and Technologies: PRPC v7.1.7, CMP (Financial Services) 7.1.4

Confidential

Sr. System Architect

Responsibilities:

• Setting up of environments and installation of base PRPC
• Understanding the requirement, providing technical leadership in DCO phase, designing the solution and implementation using Pega PRPC 7.1
• Designing the Case Types, Business Flows, Data Models and D1P Class Structures
• Technical Design document and Unit Test Case preparation
• Development of D1P application using various Pega rules including Activity, Agent, Library - Functions, Harness, Sections, Flow and Flow Actions etc.
• Managing offshore development team - FSD/BRD clarification, unit testing and peer code review
• Providing technical knowledge to the client’s offshore team
• Configuration of ruleset, application, product package and other release management activities
• Monitoring Agent heath, Cache Management and MQ Listeners using SMA (System Management Application)
• Regular log analysis for any issues reported

Tools: and Technologies: PRPC v7.1.7, Oracle 12c, SQL Developer

Confidential

Sr. System Architect

Responsibilities:

• Demonstration of the prototype and simulation of individual application components to the business
• Analysis of the functional and technical requirements
• Design and development of individual OMCB milestone tasks using various Pega rules in PRPC v6.2
• Analyze the technical challenges and providing solutions for a wide range of integration with external system
• Problem flow designing and tracing for any exception occurrence
• Coordination between business users, BA, ETL and Development team in Onsite-Offshore paradigm
• Release Management activities - identification of deliverables, ruleset management, product rule creation, release notes preparation and deployment for various releases in QA, UAT, Performance and Production region
• Production maintenance - daily alert and Pega log analysis, agent monitoring, preflight warnings analysis and application guardrail report analysis

Tools: and Technologies: PRPC v6.2, Oracle 10g, SQL Developer

Confidential, New York City

Responsibilities:

• Leading the offshore team, daily task distribution and work estimation for upcoming releases
• Requirement analysis, designing of individual components and design document preparation
• Development of Equity Analysis stage and IFRG flows, unit testing and unit test case preparation
• Designing and Development of Questionnaire rule and other decisioning components of Pre-FCL application
• Conducting peer code review to make sure Pega best practices has been followed throughout the application
• Performance monitoring and Log analysis in SIT, UAT and Prod region
• Identification of Pega provided out of the box functionalities and their utilization into the project - operator bulk upload, bulk case transfer and export to excel etc.
• Miscellaneous team management activities - weekly status report, clarification tracker, daily task tracker, offshore resource availability tracker preparation and various document preparation for internal audit
• Co-ordination between Onsite-Offshore, development-QA/UAT and production support teams

Tools: and Technologies: BPM, PRPC v55SP1, Oracle SQL Developer, Fiddler tool

Confidential

Sr. Software Developer

Responsibilities:

• Understanding of the high-level requirements for the enhancement scopes
• Development and enhancement of RPM User Interface
• RPM parameters gathering based on the business requirement
• Development of rating process activities to store rating in CORE system
• Analysis and modification of legacy SQL queries used in the Connect-SQL rule
• Configuration of decision rules, agent and function rules for Rating calculation
• RPM Report generation using Summary view
• Updating the task status to the onsite team

Tools: and Technologies: BPM, PRPC v5.5, Oracle

Confidential

Software Developer

Responsibilities:

• Developing reusable assets and components in different versions of base PRPC
• Deployment and Installation of PRPC v6.1 (new release)
• Deploying PRPC v6.1 in Application Back Bone Clustered Environment created using Cloud Technology
• Harvesting of PEGA assets which can be used across PRPC projects
• Identification of commonly used OOTB methods and compatibility analysis
• Design class diagrams, activity diagrams, coding and unit testing
• Coordinate with Pega for Support Request update and other projects to understand the requirement

Tools: and Technologies: BPM, PRPC (v54SP2/SP3, v55SP1 and v61), Oracle (10g, XE) and Toad