SUMMARY:

• Professional with demonstrated leadership success in Information Technology Management SAP, SAP S/4HANA, SAP Activate, UX & Design Thinking, IT, SAP Process Improvement, SAP Center of Excellence (CoE), Program Management Office (PMO), Design Thinking, Outsourcing Services and Vendor Management Office (VMO).
• Member of the SAP Mentors program as one of the main influencers of the SAP ecosystem, in addition to being SAP Next - Gen and SAP University alliances fellow for Innovation with purpose, diversity and Inclusion to meet the 17 Confidential .
• As SAP Innovation Evangelist I had been an SAP Innovation Speaker at SAPPHIRE, SAP TechEd Las Vegas, SAP TechEd Barcelona, ASUG Mexico, and presenter and co-organizer of SAP Inside track events (Brazil, Colombia, Mexico City, Monterrey).
• In addition, I was the Special Interest Group Leader of "Project Manager" of ASUG Mexico from 2016 Jan to 2018, May.

EXPERT KNOWLEDGE:

• SAP Design Thinking & SAP Innovation
• SAP Project Management
• SAP POS Project Management
• IT Project Management.
• Project Management Institute Methodology
• ASAP, ASAP 7, ASAP 8(Beyond Agile)
• SAP Activate
• SAP and Non-SAP Center of Excellence Design and Management.
• Human Resources Outsourcing and Share Services Management (IT HRO)
• Shared Services Operations Delivery.
• Help Desk Methodology form de Help Desk Institute.
• Six Sigma Methodology
• Human Capital Management, Communications and Sales, Team Leading and player, Operations Management, Business Management, Customer Service
• IT Consulting, Retail,Banking, Oil, Breberajes, Services, Manufacturing

WORKEXPERIENCE:

Confidential

Chief Technology & Innovation Officer

Responsibilities:

• I had established and oversees, the Innovation SDI IT Human-Centered Design thinking guidelines, to help our customers to grow their businesses through the smart application of technologies, including IoT, Process Automation Development, SAP Voice enablement for ArtificialIntelligence, SAP S/4, and other Technologies and App Developments
• Working looking to transform industries, grow economics, lift up societies and sustain our environment to advance in the meeting of Confidential (SDGs) and make a positive difference in the world.
• I´m in charge of delivering on the key principles behind innovation-leadership and project’s delivering, creating networks, harnessing voice of the customer (VOC) in idea development, leveraging the right incentives, and delivering the Solutions within the inherent agile project management.

SAP and IT GlobalConsulting and Outsourcing Services Director

Confidential

Responsibilities:

• I coordinated activities for implementations of SAP and non-SAP projects, and outsourcing services, under SAP Activate and ASAP methodologies (agile methodology), in the context of best practices, realization of SLAs and models of world class delivery.
• This included coordination of planning, scheduling, implementation of activities and monitoring for projects such as SAP Centers of Excellence Implementations, SAP S/4HANA Implementation, SAP S/4HANA Customer Adoption (before Change Management), SAP Help Desk (for users or technicians), SAP PMO’s Setup and Design, SAP B1 implementations, Partial participation in implementations of SAP R3 like POS’s/Retail Implementations or only one module or even some modules, SAP Mexico Localization (CFDI and Payment Complement).
• Also New SAP Cloud solutions cloud implementations, Success Factors and Ariba. In addition to Applications Development for and in SAP Leonardo Internet of Things (IoT), Machine Learning and so on.
• In addition, I have directed SAP Outsourcing Division supervising strategic process that includes recruitment, technical qualification, interviews, monitoring and performance measurement of various positions. These positions range from business applications such as SAPEcc, S/4HANA, Oracle, People Soft, Database Administration, Mainframe Support, Infrastructure, Operations Support, Testing, Web Development, and SAP specialties such as Hybris, Success Factors, Concur, and Ariba, among others.
• Follow the SAP roadmaps for S/4HANA as well as accomplish the timely delivery along that plan
• Customer Go - Live contact - driving pressing issues to ensure smooth S/4HANA implementations
• Managing project-changes from S/4HANA does do, through market demands, while keeping customer commitments (with the less ABAP development possible)
• Overseeing and improving the entire development and quality process by introducing advanced agile methodologies (Approx. 150 employees trained in 2 countries)
• Introducing new cloud-driven working-models after re-organization, while ensuring Continuous Integration / Continuous Delivery with high quality (affected: 200+ employees)
• Increase the SAP Consultants until 350 professionals experts.
• Establishing an SAP Vendors office, recruiting SDI IT Partners that were SAP experts and financially healthy

Confidential

SAPPOS Program Manager

Responsibilities:

• Responsible for the project delivery, monitoring project milestones with functional and technical teams and external 3rd Party
• I worked leading the SAP POS team, defining the systems strategy, developing system requirements, designing and creating prototypes, testing, training, defining support procedures and implementing practical commercial solutions under multiple deadlines.
• This involved 75 people in 4 cities and cultures of producing countries. The result was six work teams (SAP POS Toronto-Canada, SAP POS Florida-USA, Sears, Sanborns, Sanborns Café, Mixup).
• I was in charge of:
• Maintaining the Project Plan & Resourcing strategy
• Delivering the Project on-time & within budget
• Fully hands on in System to guide team-members on for assigned tasks/ deliverable
• Ensuring adherence to project scope
• Handling Reporting and escalating of issues
• Communicating the project status
• Ensuring risks are identified and treatment actions completed
• Managed all aspects using Agile/waterfall Methodology.

Confidential

SAP POS Project Manage

Responsibilities:

• As director of the OUIT & SAP division, I was responsible for aggressively leading a high-performance team in the strategy and development of outsourcing technology solutions.
• I wasin charge of creating solutions to meet the demanding needs of Power Applications Mexicocustomers from sale to delivery.
• With a solid understanding of the technological possibilities, I promoted the development of offers and improvements of unique human resources solutions, at the same time that I exceeded the quality, budget and programming objectives.
• I provided strategic direction, leadership, training and supervised the evaluation of our recruiting coordinators, recruiters and suppliers
• Managed project leaders around the world with various customer service teams to ensure quality, track deadlines, minimize costs and maintain perfect records of large-scale accounts.
• Business Process Automatization System (BPA) implementation, Confidential at Liconsa, Confidential at CONAGUA.

Confidential

IT&SAP OutsourcingNational OperationsManager

Responsibilities:

• Create and sell solutions with integrated services.
• Work with marketing and sales, develop delivery plans and manage schedules and dependencies with other departments.
• Participate in the planning and negotiation of contracts.
• Global management of multiple simultaneous global outsourcing projects, which include scope management, project plan, schedule, personnel and contracting requirements, budget and contingencies to reduce risks.
• Provide strategic direction, leadership, training and supervision of the evaluation of our recruiting coordinators, recruiters and suppliers.
• Establish methods and processes of recruitment and staffing.
• Stay updated and involved in the progress / plans of the ONE DIGIT global project teams.
• Start assigned projects when obtaining the commitment of the operational and management staff.
• Establish communication procedures and project control mechanisms to reduce contingency expenses.
• Supervises potential regional clients and project team leaders.
• Manage the expectations of project stakeholders.
• Prepare status reports on formal projects at least once a month.

Confidential

Business Process Automation System SeniorProjectManager

Responsibilities:

• Gathering Information, ensuring the in corporation of multiple points of view and broad business participation, and commitment throughout the company.
• Proposal and Scope of work definition.
• Contracts Negotiation
• Project work tracking
• Manage of project budget, the Procurement, the Project integration, the risk management, and communication.
• Change Control Management.
• EnsureProject Management meets the PMI Best Practices.

Confidential

SAPPOS&RetailProjectManager

Responsibilities:

• Scope management, project plan, schedule, personnel requirements, budget and contingencies to reduce risk.
• Review status reports prepared by project staff and modify schedules and plans as necessary.
• Coordinate and respond to requests for changes to the original specifications.
• Develop and maintain project documentation.
• Coordinate the activities of the project with the operations managers, to ensure that the objectives and requirements are met.
• Design, develop, test and implement information technology solutions to support Waldo's operating systems. ·
• Prepare project status reports and keep the administration, clients and others informed about the status of the project and related problems.
• Coordinate and respond to requests for changes to the original specifications.
• Manage internal resources and consulting to achieve the objectives of the project.
• Ensure that the proper test protocols are followed, before the product is published. ·
• Establish standards and procedures for reports and project documentation.

Confidential

IT Retail Delivery ProjectManager

Responsibilities:

• Develop and apply a methodology of management of standardized and effective projects, together with tools and techniques for initiatives.
• Together with the Program Manager, he focused on specific project projects, strategy, personnel strategy, risk identification, contingency plans and the allocation of available resources.
• Work with the initiation to identify and compile project products, milestones and work plans.
• Together with the affiliate program manager and project managers, coordinate the hiring and / or assignment of project personnel, assignment of services, responsibilities and scope of authority.
• Direct and coordinate the activities of the project staff to ensure that the project proceeds as planned and within budget.
• Develop and maintain the historical antiquity of the project's previous problems, resolutions, risks, achievements, consumption of resources and variations in the completion of tasks for purposes of planning / estimating future projects. Share this standardized methodology with other project managers.
• Work with project leaders and staff to educate about project management tools and techniques, and reinforce the use of these tools and techniques through comments and leadership. I shared the assessment of the skills of this staff with friends / peers. Identify the educational needs of these system administrators and the recommendations with their priorities to allocate resources to meet these needs.
• Consult with the administration and review the project proposals to determine the objectives, the schedule, the financing limitations, the procedures to carry out the project, the personnel requirements and the allocation of resources.
• The insured projects followed the project management and Six Sigma approach. Also;
• I provided support for initiatives within the Global Business Integration Services (BIS), to ensure that global retail technology projects produce the maximum value for the business.
• I provided process analysis and methodology for the Department of Professional Services. I developed financial forecasting models, analyzed and reported operational results and key business metrics.
• I provided advice, guidance, productivity analysis and support to the department team.
• Solutions were recommended by providing complete proposals with adequate background, justification, business case and conclusions.

Confidential

IT Delivery Project Managerand Help Desk Manager

Responsibilities:

• Workswiththeinitiativeleaderstoformulateanddefinescopeandobjectivesofinitiative.
• Coordinatesactivitiestoestimatetiming,managesschedules,identifiesresourceneedsandengagesinproactiveissuesmanagement.
• MeetswithbusinesspartnersandITpersonneltounderstandbusinessandsystemobjectivesandgatherssufficientinformationtoproducefunctionaldefinitiondocumentation
• Developuserrequirements,performgapanalysisbetweencurrentsystems,technologyandbusinessneeds;researchalternatives,documentandrecommendsolutions
• Developcomprehensiveprojectplans,includingtestandimplementationplans
• Identifyprojectissuesandrisks,andpresentalternativestoalleviateorresolve*Plan,organize,scheduleandtrackthestatusofworkassignedtoothers
• Monitorproductivity,schedule,staffing,workplansandbudgetstoensurecompletionofprojectsontimeandwithinbudget
• Communicateeffectivelywithbusinessmanagementandstaffduringentireprojectlifecycle(definition,development,implementationandsupport)
• Ensuresallrequestsforchangetoinitialscopesgothroughtheissueresolutionandscopecontrolprocess.

Confidential

Help Desk Analyst and Help Desk Supervisor

Responsibilities:

• Managed a national telephone assistance service, remote attention and on-site service, in relation to software, hardware, networks and communications of all banking departments, branches and ATMs in the country. The management for the request and resolution of problems in a single call management process was consolidated.
• Through the application of consulting, process reengineering and methodology analysis, knowledge of technology and information in innovative and productive ways, we help improve overall performance, place our company ahead of our competition and serve our users more effectively and efficient.
• In this position, I participated in the daily operational leadership of a 70-person call center with full financial and personnel responsibilities.
• The productivity of the department was increased by 80% with the latest process reengineering.
• Coordinated a project for Atlantic Migration, Gasper Implementation, Remedies Implementation and Process Reengineering.