SUMMARY:

• Passionate for executing companies’ momentum to navigate and champion enterprise - wide initiatives, foster an innovative culture, drive Agile journeys, lead IT/DevOps transformations, leverage cutting-edge technologies and infuse relentless improvement to achieve customer, business and IT synergy.
• A technology professional with leadership and influential attitude, 18 years of experience focusing on global and enterprise technology management, leading every capacity of SDLC, building and fostering partnerships, strong global release, program delivery and change management acumen. Expertise includes re-architecting legacy processes and utilizing enterprise tools for leading, managing, collaborating, executing, deploying and delivering large scale initiatives and complex IT platforms. I work toward ideas, challenges and solutions with a collaborative approach, as a servant leader and with positive energy . A seasoned DevOps and Agile Evangelist/Coach facilitating steering committees leading transformation journeys in global and corporate structured environments. Always partnering with business and leadership to strategize decisions, develop road-maps, drive initiatives and execute transition plans. Experience with top Fortune 40 and 100 companies.

PROFESSIONAL EXPERIENCE:

Confidential

Agile Coach/DevOps Champion

• Coached DevOps teams, Product Owners, Scrum Masters and DevOps Leadership on Agile Scrum framework, XP techniques and Kanban system.
• Established and facilitated Scrum of Scrums allowing the DevOps program to scale in an Agile manner.
• Drove key success factors such as cost analysis, delivery management, scaling and reliability vetting, product user-friendliness and infrastructure design to help build a best-in-class enterprise DevOps pipeline.
• Managed entire Service Introduction to transition new enterprise technology to company Production Support teams through warranty period collaboration, series of knowledge transfer sessions on infrastructure and product, quality artifact generation and training material while managing stakeholder/leadership communications.
• Measure, monitor and develop/generate metrics and organizational surveys to gauge health of initiatives, program viability, team morale and enterprise gap analysis.
• Provided thought-leadership for developing and driving adoption strategies for newly implemented standardized technologies, DevOps processes and automation across the enterprise.
• Built strong self-organized, self-managed, high performing Agile teams with innovative thinking and continuous learning mentality.
• Cultivated a culture of breaking-down-silos, collective solutioning, instilling a sense of urgency for positive change, mitigating cross program dependencies, highlighting and tackling head-on healthy discussions of organizational barriers and impediments.
• Orchestrated, implemented and established company-wide Lunch-and-Learns, foundational courses, automation KT opportunities among OPS and Dev teams, cross-pollination DevOps tools and processes.
• Identified operational challenges and mitigated with automation solutions like host configuration management, automated deployment of infrastructure, applications and systems.
• Performed multi-million dollar financial management through resource allocation analysis, forecasting cost of people, software and hardware resources and program financial analysis for viability and growth of operations.
• Staffed teams via hiring process, identifying skills gap, reviewing resumes, conducting internal and external interviews, providing and receiving feedback from teams/leadership and rendering final decision for hiring.
• Facilitated long-term vision implementation for leadership and drove enterprise-wide Agile Testing initiative establishing new ways of testing, vendor engagement & management, contract negotiations, implementing testing automation strategies and driving adoption of Agile testing culture.
• Strategized, established and executed community of practices (CoPs) across the organization to build an internal culture of best practices, continuous learning and crowd sourcing gathering leaders, managing directors and industry SMEs to effect driving a company Agile mindset.
• Established, executed and coached a DevOps dojo for strategizing long-term program goals, improving incumbent execution across the organization, assessing best practices, DevOps outlook for future-state governance, Agile fluency maturity and solutioning at all levels infusing oxygen into the organization's culture for DevOps.
• Coached large programs of the organization on best practices for scaling the Agile framework impacting leadership, middle management and about 15 Agile teams simultaneously per division.

Confidential

IT Delivery Manager

• Portfolio level: Conducted Agile training sessions and boot camps to new Agile teams across the global organization.
• Oversaw and directed global Robotics Processing Automation programs through Agile frameworks (Scrum/Kanban/Safe).
• Managed onshore and offshore resources including requirements, design, development, testing and deployment teams across various global time zones.
• Program level: Mentored, coached and guided newly on-boarded program/project resources, engineering teams and business leadership through Agile/Scrum/Kanban/Safe practices and principles.
• Project level: Motivated geographically dispersed teams in an Agile environment while remediating organizational and global impediments, mitigating risks, ensuring continuous improvement and facilitating global Scrum teams to move forward delivering minimal viable products (MVPs) to production.
• Portfolio level: Acted as Agile Coach and Agile Evangelist to Global Heads, Line of Business Owners, Regional Managers, Senior Leaders and Steering Committees through transition of company's Agile transformation.
• Program level: Coached, educated, trained and implemented Agile/Scrum strategies, sprint schedules and Agile presentations to Business and Technology Leadership, portfolio/program/project management teams to drive and maximize Agile adoption.
• Strong at building and fostering relationships with technology teams, business stakeholders and external vendors through a collaborative demeanor.
• Program level: Drove technical and architecture strategy to be aligned with business vision, objectives and requirements.
• Program level: Accountable for solution definition and agreement; bridging Business and Technology Leadership, Business Analysis teams, Enterprise and Solution Architecture teams, Development Managers, cross functional Engineering and tactical teams.
• Portfolio level: Maintained a strong executive level presence presenting to leadership and steering committees for technology direction, strategy execution, operations delivery and Agile journey organizational improvements.
• Program level: Managed partnership with Project Management Office (PMO) to help set standards and governance, ensure compliance execution, compile production information, manage all program and project resources and execute on portfolio deliverables.
• Managed delivering insurance Software as a Service (SaaS) automation platforms into production through Agile pilot frameworks (Scrum/Kanban/Safe).
• Provided direction and end-to-end oversight to project/Scrum teams for requirements, design, product development, QA/UAT and release management through pilot Agile frameworks (Scrum/Kanban/Safe).
• Program/Project level: Accountable for work stream phase-to-phase migration, negotiation, planning, entry and exit criteria as defined by portfolio and program stakeholders.
• Program level: Directed continuous risk management, mitigated strategies, implemented solutions and communicated to Business and IT steering committees.
• Synthesized complex technology scenarios/issues and communicated to IT management and business stakeholders root cause analysis and presented efficient and economical solutions.
• Managed offshore resources across various time zones and shared global resources in an Agile framework.
• Program level: Managed and drove global cost estimates, global IT budgets and regional budget forecasts.
• Program level: Led for the division's Global IT Time Tracking System for managing global resources across programs of work.
• Managed and collaborated with third party vendors on aggressive schedules, program/project issues, budgets, negotiations, solution architecture and deliver critical portfolio/program milestones.
• Managed and delivered strict organizational compliance governance at the global program and project levels.
• Managed SharePoint sites for global program and projects to deliver compliance artifacts, document storage, version control and reporting/metrics repository.
• Delivered functional prototypes with an aggressive schedule, prepared and presented proof of concepts to Leadership and Steering committee to weigh, assess and drive decisions on vetting technology.

TIAA-CREF

Senior IT Enterprise Project Manager

• Agile/Scrum: Fully supported the Agile/Scrum transformation in a Senior Scrum Master and Agile Champion role. Ran daily ceremonies, facilitated Product Owners to prioritize Product Backlog, removed organization impediments, managed sprint alignment and releases.
• Agile/Scrum: Coached the Scrum team to be self-managing and self-governing and with a sense of urgency to adhere to Scrum values and practices and adopt the company's Agile transformation.
• Agile/Scrum: Established Agile/Scrum methodology into an enterprise-wide program. Protected Scrum team from outside noise and disruption. Encouraged transparency and continuous improvement.
• Agile/Scrum: On-boarded, trained and coached new program and project members while instilling the sense of urgency to expedite and adopt Agile values and best practices.
• Agile/Scrum: Strategized with IT management and Business stakeholders to implement Agile/Scrum activities, finalize product envision, groom product backlog, develop sprint planning, showcase demos, elicit business feedback, drive sprint reviews, harden sprints and carry-out team retrospectives.
• Agile/Scrum: Conducted Agile training sessions to onboard new product teams.
• Partnered with Senior Business Management to determine and prioritize life cycle of products/projects, migration of products to new vendor and process improvement.
• Managed delivery of life insurance Software as a Service (SaaS) platforms into production.
• Project Management Office (PMO): Defined and maintained process standards, delivered program/project tracking, project artifacts, adhered to Work Breakdown Structure standards, produced Governance Plans and program/project hierarchy, finalized Communication Plans establishing protocol and procedure for program/project dissemination of information and utilized corporate-wide PMO templates for daily communication, record-keeping, metrics and reporting.
• Integration Management: Drove integration and collaboration, identified and managed dependencies and interdependencies among projects.
• Mentored, coached and guided UX/design, business analyst, engineering, QA, data integration, database, production support and information security teams through SDLC Waterfall and Agile process.
• Risks & Issues Management: Escalated risks and issues to Steering Committee, IT and Business leadership as needed; provided recommendations for issue resolution and realistic estimated times for completion.
• Collaborated with IT Management, Business Management and new vendors to strategize a realistic schedule detailing a release roadmap of products to be transitioned.
• Encouraged collective action and worked closely with development, infrastructure, business analyst, QA, architecture and business teams across Confidential to analyze issues, coordinate resources, provide guidance, render solutions, make decisions and drive successful implementation.
• Schedule Management: Created high level schedules, identified dependencies, milestones and critical paths. Analyzed and communicated impacts to the schedule, budget and scope to IT groups, IT Management and Business partners.
• Spearheaded critical work stream with various engineering groups and architecture teams to analyze, procure, install, configure, test and continually improve VPN Tunnel and dedicated circuit infrastructure for secure enterprise file transmissions.
• Communication Management: Apprised stakeholders on risks, go-to-green plans, project and product status, milestones driven to completion and updates on delivery schedules.
• Consolidated reports into overall program-level decks and consistently interfaced directly with business and IT leadership.
• Developed, organized and presented on status and progress on a weekly basis to the executive level portfolio, Business and Technology Steering Committees on the health of the project, initiatives, issues, resource management and accomplishments.
• Consistently collaborated with Change Management, Software Configuration Team, QA and UAT teams, Enterprise Release Management and Deployment Management to manage successful implementations for monthly releases.
• Financial Management: Experience managing IT project budgets of approximate $3MM.
• Performed financial management, forecast and metrics, leveraged Business and IT Management to assess project financial health and managed metrics through Clarity as the official record keeping system.
• Monitored budgets on a bi-weekly, monthly and quarterly basis to account for variances and ensure accuracy; review and assess budgets with senior management.
• Resource Management: Performed resource management, identified resource issues, negotiated resources with management, carried out allocations and monitored on a consistent basis to align with budget and schedule.
• Confidential tools utilized: Clarity, Open Workbench, QlikView, RTC, Unified Desktop, SharePoint 2010, ITProjectCentral, GetIT, ITIL Change Management, Impact Assessment forms, Confidential compliant artifacts.

Confidential

QA Software Test Analyst

• Provided product and project updates, bug tracking, technical solutions, and functionality status during black-box testing, quality assurance, and successful software build releases.
• Assisted in the Build Release and Change Management process of legacy and new software deliverables using Test Director by Interactive Mercury.
• Installed, configured, maintained and trouble-shooted MS SQL Server databases, applications developed in XML and Java, client/server architecture test beds (THIN clients), stand-alone applications (THICK clients), local area networks (LANs), and wireless environments.
• Setup, configured, and managed virtual test environments using Symantec, VMware, Microsoft operating systems and Internet Information Service (IIS).
• Executed and tested Windows Installer Package (.MSI) for a variety of software builds.
• Performed SQL queries on Microsoft SQL Servers, database back-ups, and roll-backs.
• Worked with development teams and engineering managers to ensure successful software release.
• Coordinated, managed, and tracked all software defects in a Waterfall software development life cycle (SDLC) process to meet pre-production (STAGE), user acceptance testing (UAT), and production (PROD) phases.
• Validated functionality, regression, performance and spot testing thin-clients, thick-clients, web applications, wireless controllers, 64-bit and 128-bit encryption communication protocols builds.
• Broadcasted Window operating system images using Symantec Ghost.
• Executed test plans and test scripts to meet functional specifications.
• Performed technical and non-technical documentation for test methodologies, procedures, defects, and solutions using the Test Director Mercury Interactive software management system.

TECHNICAL SKILLS

OpenSpan robotics software, .NET Framework experience, UML, XHTML, CSS, XML, Java, JavaScript, MySQL, Oracle, Sybase, DB2 (IBM Database), JDBC, Dreamweaver, Adobe CS5 Suite, EZ Publish Content Management System (CMS), Camtasia Studio, Secure Shell, Google Analytics, hubs, routers, switches, virtual private networks (VPN) and TortoiseSVN source control. Office 365 Professional Suite, SharePoint 2010, MS Office Project 2010, MS Visio, MySQL, Access 2003/2007, Microsoft SQL Server, Virtual PC, Symantec AntiVirus Software, VirtualMachine Ware, VirtualBox, NetworkActive, Ultr@VNC, PC Anywhere, Test Director, Partition Magic, Microsoft Visual C++ Compiler, Wise Installation System, Secure Shell (SSH) Client, SKYPE Online Video Conferencing, FileZilla Client/Server.