SUMMARY:

• 18+ years of IT experience in large - scale mission-critical software development, maintenance and infrastructure projects at large / Fortune 500 companies. 12+ years of Project Management and Business Analysis experience.
• Product Development, Project Planning, Requirement Gathering, Process Analysis, System Analysis, Data Analysis, Software Development, Integration, Migration, Testing, Transition, Release & Support.
• Gap Analysis, Scope, Feasibility & Priority, Stakeholder Expectation Management, Process Improvements.
• Multi Industry Experience: Resources (Oil & Gas, Utilities & Chemicals), Finance (Credit Card & Insurance - Auto, Life) & Logistics.
• Organization’s Delivery Methodology (ADM, PDM), Agile-scrum, Waterfall, Spiral, SDLC, STLC, Project Life Cycle, DevOps.
• Web Apps, Mobile Apps, Desktop Applications, Legacy Systems, Batch, Online, Middleware, Databases, Data warehousing (EDW), ETL, Business Intelligence (BI), Smart Grid, IoT (Internet of Things), Cloud.
• PMBOK - Initiation, Planning, Executing, Monitoring /Controlling & Closing process groups. Program Management Office (PMO).
• Onshore - US, Canada & UK. Offshore - India.
• Deliverables - Product Roadmap, Project Charter, Project Schedule, Project Plan & Estimation, Resource Plan, Communication Plan, RACI matrix, UAT Plan & Checklist, Deployment & Release Plan & Checklist, Business Process Model, Requirement Traceability Matrix (RTM), Functional & Technical Design, Defect Tracker, Risk & Issue Logs, Change Control log, burnup/burndown charts.
• Manage project budgets - 200K to 5M.
• Communication & Coordination with IT executives, client/business leadership, business users, customers, architects, solution delivery team & onsite-offshore resource model in outsourced contract
• Aggressive in tracking issues & action items with traceability to WBS tasks. Ability to micro-manage time, cost, risk, scope, resources and quality.
• Schedule Management - Project Schedule, Project Estimation, Work Breakdown Structure (WBS), critical path using CPM in network diagrams, Rolling Wave Planning, Schedule Compression using Crashing & Fast Tracking, Resource Leveling, Tracking using Gantt charts/milestone chart.
• Quality Management - Quality Assurance (QA) using benchmarking, checklist, Quality Control (QC) activities comprising of defect prevention activities like inspection, walkthroughs, reviews, using Pareto’s 80/20 principle, Root Cause Analysis with the help of Ishikawa/Fishbone Diagrams.
• Communication Management - Communication Plan, Status Reporting, Performance Metrics using Earned Value Measurement (EVM), Variance Analysis & Forecasting, Velocity, Burndown Charts.
• Risk management - Risk Identification, Qualitative Risk Analysis (Brainstorming, SWOT Analysis), Risk Register, Risk Response Planning (Mitigation Plan, Contingency Planning), Risk Monitoring.
• Team Building & Management - Resource Requirement & Staffing, Resource Training, Certification Drives, Conflict Management, Appraisals & Feedback, Career Counseling and Guidance.
• Vendor Management, Release Management, Delivery Management, Enterprise Service Management, CSI, Service Transition, Incident Management, Problem Management, Service Desk, Change Management & Configuration Management.
• Expert in Excel /VBA - complex macros, formulas & complex automations. Hands-on using SQL, SQL Server, T-SQL, TOAD, Oracle PL/SQL, Stored Procedures, Excel, Pivots (including Power Pivots), SSIS, SSRS and Tableau.
• Experience in databases, data schemas, data extraction, transformation, and loading (ETL), and data warehouse operations.
• Understanding of Conceptual, Entity Relationship (ER), Relational, Logical, Multi-dimensional and Physical data models, Online Transaction Processing (OLTP) systems, Online Analytical Processing (OLAP) systems, Operational Data Stores (ODS), Data Marts and Enterprise Data Warehouses (EDW).
• Knowledge of cloud services (SaaS, PaaS, IaaS) and technologies. Understanding of Salesforce CRM platform - Sales, Marketing and Service cloud, business objects and SFDC relationships.

TECHNICAL SKILLS:

Organization s Delivery Methodology (ADM, PDM), Waterfall, Agile/Scrum Methodology with best practices from XP, Lean and Kanban, DevOps, Design Thinking, MS Project (2010, 2007, 2003), Clarity, ECM SharePoint (2013, 2010, 2007, 2003), MS Office, Office 365, Visio, Excel-VBA (Macros), Pivots, PowerPivots, MS Access, SQL, SQL Server (2012, 2008 R2, 2005), T-SQL, SSIS, SSRS, MicroStrategy, PI Database, Oracle PL/SQL, TOAD, Tableau, Informatica, ASP.net, Visual Studio, Subversion(SVN), TFS, Jira, Atlassian, Mural, Confluence, IBM Lotus Notes, IBM ClearCase, BMC Atrium CMDB, BMC/Remedy ITSM, SolveIT, ServiceNow, Oracle Fusion Middleware, BPM, BPEL, OSB, SOA, EAI, EDI (EDIFACT, X12), CIM, AIA, SOAPUI, PIP, WSDL, JMS, FTP, XML, Web Services, CC&B-MDM Integration, JDeveloper, Weblogic, AMTrix, HARBINGER, Mainframe, COBOL, JCL, VSAM, CICS, SQL, IBM DB2, FILE-AID, XPEDITOR, REXX, EASYTRIEVE, CHANGEMAN, INFOMAN, Control-M Scheduler, INSYNC, Jobtrac, ZEKE, SPE, SPUFI, ISPF, MQ, Strobe, C, C++, UML, Java, HP Quality Center, Rational Quality Manager, Smart Grid, Advanced Metering Infrastructure (AMI), IoT (Internet of Things), Python, Saviynt, Microsoft Azure, Salesforce, SFDC, Cloud, AirWatch, Intelligent Hub, Git, Jenkins.

PROFESSIONAL EXPERIENCE:

Agile Project Manager/ Scrum Master (Oil & Gas, GWO - Upstream)

Confidential, Houston- TX

• Responsible for the management of overall project & service delivery ($5M budget) for Global Wells Organization(GWO) - Risk Management Transformation Project (RMtp) from definition to delivery and completion.
• Delivered solution and services in DevOps (automated capability) model for two RMtp (Salesforce) apps, integrated with Youreka (public) app, and deployed globally.
• Coordination with multiple internal or external groups, teams, vendors and stakeholders located worldwide.
• Created product roadmaps. Established the scope of MVP and the product development plan to meet the MVP goals. Created service roadmap and established the Service Acceptance Criteria for the service delivery. Created release plan mapped to business value statements.
• Worked with the product owners, dev team and IT&S to agree on the Definition of Done, Definition of Ready, types of testing, UAT planning & execution. Ensured Acceptance Criteria was defined for the PBI items.
• Established and documented the overall team structure & hierarchy within the project. Established communication plan, standardized the ways of working and protocols for inter-team communication (e.g. scrum of scrums) and for conducting effective meetings.
• Created RACI and defined Roles & Responsibilities.
• Created a Master Plan on a page to keep track of various elements of the overall program including AOP targets, product development, migration, decommissioning, mobile (IoT) solution, digital security etc. Assisted Program Manager with resource staffing, contracts and licenses. Managed project budget and forecasts.
• Working in an agile fashion, formed multiple sprint teams and ensured that there is a clear definition of the sprint goals, acceptance criteria, deliverables & milestones.
• Structured the breakdown of the PBIs in a way that they can be mapped to the value statements of the product in order to enable measurement of value delivered at the end of releases.
• Maintained project risks and issues in respective risk/issue registers. Documented risk mitigation plans and reviewed with stakeholders.
• Created weekly, monthly dashboards for the stakeholders, and managed budget actuals/forecast. Worked with PMO to ensure that project risks, issues, the budget actuals and forecast are all updated on Project Online (PoL) on a monthly basis.
• As a Scrum Master, delivered sprints and ran scrum ceremonies such as Sprint Planning, Daily Standups, Sprint Review and Sprint Retrospectives in an appropriate and time-boxed manner. Managed and resolved impediments.
• Implemented Extreme Programming (XP) practices such as User Story format for the backlog, Planning Poker as the estimation technique, Continuous Integration etc. Used Kanban board to make work visually available to all.
• Used lean practices to get end to end view of improvement of project development and to continuously identify and remove non-value adding steps to reduce waste, and increase quick value delivery and team’s learning.
• Worked with the product owners for creating burnup & burndown charts, prioritizing product backlog, and writing user stories.
• Coached and supported Product Owners in effective techniques for backlog creation, management, and refinement.
• Worked with UX/UI lead and business analysts to ensure flow diagrams and wireframes are created to depict proper workflows.
• Drive the service delivery execution process to achieve the defined scope and deliverables to the dates and milestones set and agreed in the plan and contract. Controlled out-of-scope requests and initiate corrective action either to bring back into scope or to negotiate contract extension or change control.
• Applied Design Thinking approach to find the right mobility solution involving research, prototyping and iterations to meet the program requirements. Applied agile ways of working to build the mobility solution.
• As a mobility delivery lead, delivered end to end mobile (IoT) solution which includes understanding and gathering business requirements, research on tablets & smartphones, determine device configurations and Intrinsic Safety requirements for iPads & Android tablets/smartphones (and Class1/Div2, ATEX cases), and import logistics, procurement from vendors, Mobile Device Management setup (AirWatch/Intelligent Hub), App onboarding to BP app store, multi-user mobility solution, testing of the devices/solution to ensure Digital Security (DS) compliance, Support Setup for mobile devices and coordination between vendors, product owner, logistics supervisor, mobile service line, mobile device management team and DS team.
• Supported the dev team by collaborating with other internal/external groups on areas of infrastructure and/or service delivery such as Digital Security, User Provisioning, Technical Readiness including setup of dev/CI/Test/SIT/Pre-prod and Prod environments, CMS configurations, Service Model, SLA agreements, network infrastructure assessments at the rigs, streamlining data sources for location, rigs and wells data, and establishing stakeholder agreements and sign-offs. Proactively resolve upstream dependencies and facilitated discussions on reducing technical debt.
• Ensured proper process documentation are in place - e.g. user onboarding/offboarding (Joiner, Mover, Leaver process), association/disassociation of Salesforce & Youreka licenses, user guides for user provisioning, use of the Salesforce apps, mobility (IoT) solution etc. Ensured that the enterprise roles for the apps are defined, the Salesforce permission sets & the corresponding public groups are created. Ensured test plans and test results are documented.
• Coordinated with the Digital Security Officer to identify DS requirements, complete DS assessments and close gaps, get Multi-Factor Authentication (MFA) exemption approved, Single Sign-on (SSO) enabled in test/prod regions and functional.
• Managed communication with other projects to ensure smooth deployments and coordination, especially around Salesforce Shared Objects. Managed communication with regional & global IT&S and business stakeholders.

Agile Project Manager / Scrum Master (EZ-FTZ to GTK Migration)

Confidential, Dallas - TX

• Migration of DHL’s existing customers from legacy system to new web based system, and implementation of new business.
• Lead Design, Dev & Delivery of Core Business Processes, decision support and user workflows for sustainable business model. Managed the entire project lifecycle from project definition through implementation. Accountable for meeting agreed upon scope, cost, schedule and quality measures.
• Created proj. schedule, proj. plan, communication plan, RACI Matrix and UAT plan & RTP plan to track project timeline & delivery.
• Conducted business/system analysis. Facilitated requirement gathering sessions with DHL Customers, Business Directors and Product Owner to collect business standards, SLA and studied business process.
• Performed “Gap Analysis” to compare all elements of existing “As Is” with the desired “To Be” process.
• Facilitated documentation of “As-Is” and “To-Be” business process model (IDEF0), functional & technical requirements in traceability matrix, UAT Plan, test cases & test acceptance criteria.
• Worked with architect, solution delivery team and system analysts to prepare technical specification document to include details on the interfaces, file types and message structure, business and validation rules, transformation rules, data field mapping and implementation logic.
• Worked with customers, business & business analysts to prepare customer profile checklists to consolidate necessary information needed for customer setup in the new system.
• Created templates for business process documentation, requirements, checklists, design specs, action trackers, defect trackers, risk registers, change control log, status reporting, pre-UAT checklists & UAT execution reporting.
• Translated business requirements into user stories. Created Product Backlog in TFS out of user stories, bugs and change requests.
• As a scrum master, facilitated Scrum ceremonies such as Sprint Planning, Daily Standups, Backlog Grooming (Product Backlog Refinement) sessions, Sprint Reviews and Sprint Retrospectives.
• As an agile coach, coached/mentored the development team, product owners & other project managers on agile principles, tools and techniques, best practices, adaptive planning, evolutionary development and continuous improvement for maximum productivity.
• Removed impediments of the development team and guided them to stay focused on the tasks at hand. Assisted product owner in prioritizing the product backlog. Managed rapid and flexible response to changes to ensure stakeholder satisfaction and ROI.
• Manage coordination between scrum team and external teams, thereby protecting the team from any diversion.
• Worked with ETL team (Informatica) in extracting data from different source systems like flat files, XML sources and RDBMS tables. Analyzed and interpreted complex data & business rules and provided resolutions to data issues. Prepared source to target mapping documents/specs. Supported the team by running sessions on workflow manager to execute mapping, monitoring ETL jobs and reviewing session logs in workflow monitor.
• Experience with database and SQL queries. Provided assistance with data analysis, data cleansing & validation, and data masking.
• Drive daily status calls, schedule implementation specific meetings and coordination in multi-vendor environment.
• Drive UAT meetings and manage interactions with various teams/vendors for defect status, triage, resolution, defect discussion and prioritization. Assist UAT team with acceptance criteria, test cases and preparation of test data.
• Worked with Release Manager involving setup of build/test/release environments, preparation of release plan, templates for release notes and checklists, identification & escalation of risks and follow-ups towards resolution, participation in Go/No-Go meetings, co-ordination of the Go-Live activities including the execution of the deployment plans and checklists.
• Coordinate with other project managers and organizational entities to identify and monitor issues, project inter-dependencies and impact, and to prioritize the projects.
• Manage stakeholder expectations, status and performance reporting (Velocity, Burndown Charts), risks, issues & quality, BI & executive reporting.
• Created change control log template. Defined roles and responsibilities. Coordinated with the Change Control Board (CCB), originator, evaluator, modifier, tester and project managers for prioritizing and managing the life cycle of change requests.
• Identified & defined specifications for industry-level standard reports for the benefit of each customer.
• Work with the Business, IT and support team on problem tickets.
• Used SharePoint for centralizing process management, and for content & document management.
• Advanced excel expertise - macros, formulas, pivot tables, charts. Automated reports and graphs.

Project Manager

Confidential, Plano - TX

• Overall project manager for new LOB called “Technical Controls”, which is an umbrella category for monitoring & control/automation of rental equipment (tanks, pumps, filtration) for liquid management solutions using IoT devices, GPS Tracking of equipment, and reporting. Initial business areas included Oil & Gas (Frac), Refinery & Construction sites.
• Applied Design Thinking approach to find the right solution involving research, Proof of Concept (POC) work, prototyping and iterations. Applied agile ways of working to build the MVP (Mobile Development, Web App, API and databases), followed by regional deployments in US & EU markets. Recorded lessons learned and customer feedback through VOC at every iteration to be used as input to the next iteration.
• Facilitated business plan development with Business Owners (US & EU), Product Line Leads, IT Director and Executive Leadership, and worked with them on New Product Development process, Risk Scorecard, revised Go-To-Mkt Checklist and pricing model for new product offering.
• Involved in research, comparison, selection and testing of IoT devices (ultrasonic & radar gauges, flowmeters, PLC, I/O module), designing OLTP system for live data collection, OLAP system for DWH and reporting, web & mobile app development for monitoring tank levels and flowrate, data collection & reporting, and external API for customer live datafeed. Also, facilitated meetings with 3rd party vendors for UX/UI designs for the web/mobile apps.
• Created and maintained project charter, project plan, schedule, WBS, communication plan, RACI Matrix, UAT plan, Release and Deployment plan to track project timeline & delivery.
• Monitor critical path, risk analysis & scorecard, performance metrics using EVMs, budget and resource forecasting, and stakeholder status reporting.
• Managed communication/coordination between Business, Engg., IT, Marketing, Legal, Training & other parties.
• Worked with BA, Engineering Lead, IT Director and Architect on requirement gathering, RTM, control drawings, overall system diagram and user workflows for monitoring & system configuration, serialization & barcode scanning of equipment, alarm configurations, device calibrations, strapping chart configurations and security aspects of the web/mobile app users, database setup for transactional and historic data, and creation of test scenarios.
• Facilitated meetings with Executive Leadership, Marketing & Legal teams for Branding and Trademarking, and finalizing top-picks for brand names/logo.
• Conduct daily standup meetings, removed impediments of the team, and managed coordination between teams on design, development and testing, defect tracking & change control.
• Drive UAT meetings and manage interactions with various teams/vendors on defect status, triage, resolution, defect discussion and prioritization. Assist UAT team with acceptance criteria, test cases and preparation of test data.
• Worked with Release Manager involving setup of build/test/release environments, preparation of release plan, templates for release notes and checklists, identification & escalation of risks and follow-ups towards resolution, participation in Go/No-Go meetings, co-ordination of the Go-Live activities including the execution of the deployment plans and checklists.
• Participated in CAB meetings to discuss release scope and/or roadblocks.
• Coordinated with other project managers and organizational entities to identify and monitor issues, project inter-dependencies and impact, and to prioritize the projects.
• Used SharePoint for centralizing process management, and for content & document management.

Agile Project Manager / Scrum Master (Oil & Gas, Upstream - HSE)

Confidential, Houston - TX

• Project Manager for the Health, Safety & Environment (HSE) .Net applications. Single Point of Contact (SPOC) for all projects deliveries across all HSE modules including Incidents, Safety Observations, Near Misses, Stop and Think About Safety (STAR) and Job Safety Analysis modules. (Web and Mobile/iPad apps).
• Involved in quantitative data collection methods for HSE, including paper-based and web-based questionnaires, face-to-face, telephonic and Computer Assisted Personal Interviews (CAPI - using iPads).
• Worked with Sponsor, Business Directors, Product Owner & IT Executives to prepare roadmap for 2015 in the HSE applications.
• Worked with Business teams for requirement gathering and for defining scope & priority.
• Created project plan, requirement documents, UI mockups, wireframes, application workflow diagrams, application interface diagrams & test acceptance criteria.
• Managed effort estimation, project tracking, timelines and budget, task allocation and delivery.
• Translated business requirements into user stories. Created Product Backlog in TFS out of user stories, bugs and change requests.
• As a scrum master, facilitated Scrum events like Sprint Planning, Daily Standups, Sprint Reviews and Sprint Retrospectives.
• Removed impediments of the development team and facilitated Backlog Grooming (Product Backlog Refinement) sessions and backlog prioritization with the product owner.
• Written Release Notes for Sprints, and conducted Sprint Demo with Product Owner and Stakeholders.
• Manage multiple scrum teams, and managed coordination between them and external teams.
• As an agile coach, coached/mentored scrum teams, product owners & other project managers on agile principles, tools and techniques, best practices, evolutionary development and continuous improvement.
• Manage stakeholder expectations, status and performance reporting (Velocity, Burndown Charts), risks, issues & quality.
• Interaction with DBA on database diagrams, database objects, schemas and normalization rules.
• Worked with ETL team (Informatica) on creating reusable Mapplets & Transformations using Informatica PowerCenter Designer. Supported the team by running sessions on workflow manager to execute mapping, monitoring ETL jobs and reviewing session logs in workflow monitor. Provided assistance with data analysis & manipulation, data cleansing & validation, and data masking.
• Extensive analysis of OLTP systems/workflows/databases and identification of faulty workflows/transactions & incorrect data and initiate data cleansing/correction actions.
• Worked with the business teams, IT executives, product owners & support team on incident & problem management, conducted extensive system analysis for RCAs and provided solutions for the recurring problems.
• Worked with Change Control Board (CCB) for approval of new change request.
• Manage coordination between Development, QA, UAT and support teams for the build, test and support of the modules, provide functional and technical support as needed.
• Advanced excel expertise - macros, formulas, pivot tables, charts. Automated reports and graphs.
• Used SharePoint for centralizing process management, and for content & document management.

Agile Project Manager

Confidential

• Project Manager / Sr. Business Analyst for the migration of OMS application from MOSS to SharePoint 2010, and further enhancements on the new platform.
• Partner with business teams, users and product owner in re-organizing the functional model of the BP OMS Navigator at organization level.
• Created project charter, defined scope and priority, created project plans and monitor day-to-day project execution.
• Responsible for user interaction, strategies for user review, users training documentation, data mapping and monitoring data changes. Created UI mockups, wireframes, sample team sites, lists and libraries, and workflows.
• Worked with business and other BAs on requirement gathering and documentation through customer interface (use case, use case diagrams, traceability matrix). Translated business requirements into user stories. Created Product Backlog in TFS out of user stories, bugs and change requests.
• Worked with business, customers and other BAs for setup of business users in the new system, preparation of test cases, user acceptance testing & verification of test logs.
• Performed “Gap Analysis” to compare all elements of existing “As Is” with the desired “To Be” process.
• Managed coordination between Development, QA, UAT & support teams for build, test and support of the modules.
• Managed Effort estimation, project tracking, timelines and budget, task allocation and delivery.
• As a scrum-master, conduct daily standup meetings, remove impediments of the development team, help the product manager create and prioritize product backlogs. Facilitated Sprint Planning, Daily Standups, Sprint Reviews and Sprint Retrospectives.
• Worked with business and other BAs in preparation of test cases, user acceptance testing & verification of test logs.
• SQL hands-on with data extraction from a variety of support systems and data tables, and data manipulation.
• Worked on database diagrams, database objects, schemas and implemented normalization rules.
• Interaction with business and Data Warehousing/ETL team (Informatica) on data mapping, provide assistance on Data Discovery phase, determining System of Record, Data Content Analysis, determining change data, data cleaning, preparing source to target mapping documents/specs.
• Analyze OLAP systems/data, interpret results & convey findings in a concise & professional manner. Prepare reports at LOB/Executive levels to enable data driven business decisions.
• Assure the integrity of project data and process, including data extraction, manipulation, processing, query optimization, analysis and reporting.
• Prepare as needed data-sets and presentations for senior management.
• Used SharePoint for centralizing process management, and for content & document management.
• Worked in a multi-vendor environment and coordinated with teams across multiple geographies.
• Responsible for status reports consolidation & stakeholder reporting, and for Risk/Issue/Escalation/Quality Management.