Accomplished and results-driven professional with consulting and enterprise project delivery experience in technology, transportation, real estateand healthcare industries. Experienced in Business Intelligence platforms and Business Analytics & Optimization tools.Strongtechnology background with excellent project management skills.Extensive client-facing experience with excellent communication skills and a proven track record working in corporate settings, the public sector and not-for-profits.

TECHNICAL SKILLS

• Proficient inproject management, business analysis and IT management (ITIL)
• Strong knowledge of Business Intelligence platforms and Business Analytics & Optimization tools (TIBCO Spotfire)
• Knowledgeand experience working with software technologies(C#, VB.NET, SQL Server, HTML, and SAAS)
• Highly proficient in database design, SQL and XML
• Proficient in MS Suite (Excel, Word, PowerPoint, Access)

Senior Consultant
BIA Consulting

July 2006 - current

Information Technology Consulting firm specializing in designing and implementing Strategy, Project Management Office (PMO), Enterprise Content Management, BI & Analytics, Integration and Business Process Management solutions.

Client: Confidential, Mississauga, ON - Marketing Strategy & Optimization Project - BI Consultant

Real estate investment consulting firm specializing in offering Real Estate Investment Trust REIT and RRSP eligible investment products to individual and institutional investors with focus on BRIC countries and emerging markets. In my role as a BI Consultant, I managed and ledthe project to deliver a solution for analysis and optimization of marketing campaigns & customer segmentation, and spot key emerging business trends, and I:

• Conducted the review, assessment, adoption and standardization of Business Intelligence solutions across the enterprise and provided end to end business intelligence solution for marketing strategy and product development
• Architected an Enterprise Data Management solution and provided business, governance and technical recommendations
• Evaluated several business analytics tools and recommended Tibco'sSpotfire platform to best meet client needs
• Designed, deployed and implemented Spotfire Server, Spotfire Professional, Spotfire Information Services, Automation Services, and S+ (statistical analysis) and identified process improvements to streamline data access and dataintegrity
• Designed and implemented a web player analyticalplatform for analysing and collaborating sales analysis of company's products by direct and independent sales advisors
• Developed interactive and visual reports and dashboards and configured KPIs into dashboards for use all across the enterprise
• Analyzed data and performed predictive analysis for customer segmentation using RFM model and churn analysis
• Developed documentation and training manuals, and trained business users
• The project was delivered on time within budget resulting in increased operational efficiency and higher ROI

Client: Confidential, Canada - Project Management Office (PMO) Implementation Project - Consultant

• Alberta Shock Trauma Air Rescue Service is a 24-hour Emergency Communications Centre, facilitating emergency medical response, referral and transport service using highly skilled medical professionals and aviation personnel, state-of-the art medical equipment and a fleet of helicopters for the care and transport of critically ill and injured,under contract to the Province of Alberta. In my role as the PMO Consultant, Iled an internal team of more than 5 members,and :
• Established and implemented an enterprise wide Project Management Office using best practices based on the Project Management Body of Knowledge (PMBOK)
• Worked with 15 Project Managers around project delivery and resourcing. Planned, monitored, managed and maintained the enterprise portfolio and regularly reported to the CIO and the Executive Project Steering Committee on project/program performance, risks, trends, impacts and projections
• Hired, mentored, coached and supervised a technical team and helped members take on greater responsibilities
• Led the initiative of implementing Microsoft Project Server to have centralized project management and collaboration tools for the PMO
• Established a dedicated project management knowledge repository and communications network; increasing project accountability; and decreasing the number of troubled projects by 30%

Client: Confidential, Enterprise Content Management Project - Project Lead, ECM Deployment

• Led the project to develop and implement a new scalable IT strategy to automate most of critical business processes, using MOSS as a centralized online portal linked with Document Management System, ERP System, and Workflows
• Gathered information on business processes, workflows, and critical success factors to deliver value-added business solutions.Facilitated the requirements gathering sessions with stakeholders and business users and identified their needs and evaluated group benefits
• Led more than 5 internal IT team members and led them to deliver the enterprise project on time, within budget, and with high level of quality and customer satisfaction
• Reviewed progress, goals, milestones, metrics and project plans on a regular basis with solutions team and CIO
• Developed and maintained maintenance plans and documents

Centract provides a wide range of on-demand business intelligence services to Canadian financial institutions in the real estate sector. Their core competencies in property valuation, legal and recovery services, combined with the knowledge to better understand market dynamics, provides the clients the tools to decipher market trends both nationally and locally. In my role as a Project Lead:

• Led the project to establish an offshore BPO in India for routine business functions like real estate data management, market research and valuation reports. Processing time (TAT) for a valuation request was reduced from 48+ hours to consistently less than 24 hours. It reduced costs by 25% and improved controls in the real-estate valuation process
• Analyzed business functions, identified client requirements and developed project specifications and documentation
• Created a governance model to communicate strategy, defined responsibilities and provided end-to-end integration
• Coordinated work in progress to assure it conforms to client protocol, SLAs, operational policies and procedures, and quality standards. Offshore office was fully functional ahead of schedule and under budget

Business Consultant
Confidential, California, USA

October 2002 to June 2006

This project deliveredair charter services, flights-on-demand, emergency evacuation, traffic reporting, search and rescue operations for Northern and Southern California, Nevada, Colorado and Washington for the major broadcasting corporations. In my role as a Business Consultant, I:

• Managed delivery of services to contractual requirements (scope, service levels) and client satisfaction
• Achieved 20% reduction in operating costs by negotiating supplier contracts and outsourcing routine non-vital functions
• Led direct marketing campaigns and conducted market research and extracted insights, linked them to strategies and communicated the summary of findings to senior management and drove results
• Grew profitability by continually performing cost-benefit analysis of all major initiatives prior to implementation
• Established open and transparent relationships with Federal Agencies,clients, and staff through regular meetings that identified issues and concerns
• Designed and monitored key financial and operational metrics, conducted performance management, assessed operational efficiencies and led several business development projects, resulting in 300% increase in revenues by year 3 In my role as a Technical Project Manager, I led an IT team of 4 members and delivered 'Flight Tracker', a software solution with online reservation system and e-payment gateway, to schedule flights, track aircraft maintenance, invoices & billing, and measure performance. Technologies used were: ASP.NET, C# and SQL Server.
• Conducted requirement gathering sessions with all stakeholders and worked with senior management to determine scope of the project. Clarified and validated requirements throughout project life cycle
• Builtand led a professional development team; interviewed potential developers, programmers and designers
• The project was delivered on time, within budget, and exceeded expectations

Education

Master of Business Administration MBA

Key Areas: Leadership, competitive strategy, cross-functionality, marketing, analytics and financial management

Bachelor Of Engineering BE

Coursework completed: Industrial & Production Technology with focus on Productivity and Management Engineering

ADDITIONAL

Licensed Pilot - Member Aircrafts Owners and Pilots Association AOPA
Asst. Coach - Calgary Rangers U-14 Girls Soccer Team
Canadian Citizen/TN Permit