Mortgage Client Service Manager Resume

SUMMARY:

Experienced professional with 13 years experience in sales and customer service and 8 years experience in Management. Seeking a fulfilling position where to utilize my acquired leadership, sales and management skills to make an impact within the company while gaining knowledge and experience for future growth.

PROFESSIONAL EXPERIENCE:

Confidential

Mortgage Client Service Manager

Maintain ongoing relationships while providing efficient service to all clients for their home mortgage needs
Research and resolve any problems that may arise concerning a clients mortgage including payment, tax, and insurance issues
Coordinate with other departments for sales opportunities that benefit our clients for attaining financial awareness and success
Research and stay up to date with guidelines and laws pertaining to mortgages in applicable states
Investigate delinquent mortgage accounts to determine if billing and payments have been accurately reported

Confidential

Owner

Provide online sales and marketing support for leading fortune 500 companies
Perform extensive research in the process of finding and interviewing potential candidates for company growth and expansion
Coach and develop new team members
Successfully lead teams in accomplishing required sales goals
Prepare and present training presentations for new and existing associates

Confidential

Patient Care Advocate

Provide inbound and outbound customer service calls for Department of Defense members, doctors and pharmacists
Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees
Coordinate with other operation departments to research and resolve mail order and claim issues
Used consultative sales techniques to convert 100+ in store pharmacy prescriptions to mail order prescriptions monthly for clients convenience

Confidential

Retention Account Manager

Examine and resolve client service issues to retain consumers from terminating services
Successfully retained 500 plus consumers monthly from terminating services
Assist clients in activating new cell services
Provide efficient and timely customer service to all Confidential clients
Performed technical support for cellular service and devices when needed

Confidential

Telephone Sales Representative

Provide quality customer service to over 3,000 clientele monthly over the phone
Exceeded warrantee sales goal of over 90 sales per month to clientele for protection on merchandise purchases
Mentored and trained new associates on telephone sales procedures

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Power Point, Outlook)

Communication

Leadership

Team Work

Problem Solving

Interviewing

Research

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