SUMMARY:

• 8 plus years’ experience in IT and 6 years in Salesforcein all phases of Software Development Life Cycle (SDLC) which includes Requirement Gathering, Design, Development and Implementation of projects in Force.Com Platform and Java Developer.
• Experience on Sales force CRM platform and worked on different environment of SFDC such as sales cloud, Service Cloud and Marketing Cloud.
• Experience in SFDC development using the APEX classes, Triggers, Batch processes, S - Controls, Components, VF Controllers, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Extensive experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong experience with SFDC configuration, customization, programming with APEX APIs, APEX Web services(REST and SOAP), APEX Triggers, and implementing new instances of Salesforce.com.
• Experience in data migration from Legacy Systems using Data Loader.
• Expertise in developing, deploying and integrating Salesforce.com.
• Re-structured custom objects, Master-detail relationships between objects to better suit the organization's business needs
• Experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Experience with HEDA (Higher Education Data Architecture).
• Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules
• Experience in Migrating Metadata from Sandbox to Production environment using Migration tools like ANT, Eclipse IDE and Change Sets.
• Usage of wave analytics helped the organization improve the number of sales and also understand the flaws which are further taken care by sales team.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Experience with testing tools like qtest.
• Created workflow rules, Case escalation rules, Case assignment rules in service cloud.
• Experience in designing UML Diagrams like Use Case Diagrams and Sequence Diagrams in Microsoft VISION.
• Extensive experience in using continuous integration tools like JIRA, Jenkins and bitbucket.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in building re-usable Lightning components and using Lightning Framework.
• Experience in Designing Visualforce pages with JavaScript Remote using client-side technologies like JavaScript, AJAX and CSS.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Developed SFDC customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Experience in developing custom debugger to identify transaction exceptions.
• Experienced in Migrations/deployments between Salesforce.com sandbox and multiple-instance production environments.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Experience with Agile and scrum practices.

TECHNICAL SKILLS:

Salesforce.com: Apex Language, Apex Trigger, Apex Class, Visual force (Page layoutController). Templates, Formula Fields, Validation rules, workflow and approvals, AppExchange, Data export and Import wizard

Custom Integration and management tools: Workflow & Approvals, Field updates, Outbound/Inbound Messages, Reports, Custom Objects, Custom Settings, Custom Labels, and Tabs, Account Management, Contact ManagementPipeline Management, Email Services, Security Controls & Custom Application and Sandbox environment, Lightning ExperienceJenkins

Force.com tools: Apex API, Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel ConnectorWorkbench and Eclipse IDE with plug-in, Migration tool, Lightning Component Framework, Lightning App Builder.

Relational DB: SQL, SOQL, SOSL, Schema Builder

Web Technologies: HTML, CSS, JSP, JDBC, Java, XML, XML Schema, DTD, JavaScript

Version Control and Issue Tracking: GitHub, Bitbucket, CVS, JIRA

Web Services: REST API & SOAP API

PROFESSIONAL EXPERIENCE:

Salesforce Apex Developer

Confidential, UT

Responsibilities:

• Part of the team that was responsible for migration to HEDA architecture.
• Worked with business analysts to better understand the needs of business and deliver the right product.
• Converted the Automation process from Process builders to Apex triggers and Invocable classes.
• Refactored and re designed the existing objects to attain more efficiency.
• Worked with various Work Flow rules.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Helped with integration from banner to salesforce.
• Created Pilot group permission sets for new users and helped in the training for new users.
• Worked closely with users to understand the issues and future enhancements suggested.
• Reengineered APEX code already in production to optimize trigger-based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed the Lightning App, Lightning App Builder, Lightning Utility Bar, and Lightning Components.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolution.
• Worked with Qa team to help reach goals faster and wrote test cases in Qtest for various requirements.

Salesforce Developer/Administrator

Confidential, PA

Responsibilities:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Created surveys for the customers on sites.
• Migrating the pages from classic to lightning.
• Reengineered APEX code already in production to optimize trigger-based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Help users with Chatter teams/groups and follow application as well. Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Developed the Lightning App, Lightning App Builder, Lightning Utility Bar, and Lightning Components.
• Developed Sales Cloud to improve forecasting, campaign and partner portal.
• Created the email templates to be used in Workflows, Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolution
• Implemented Angular promises to handle asynchronous communication with our Rest API for various requirements.
• Monitor customer communications to validate execution and deliver detailed campaign process documentation
• Written apex REST web service classes for inbound calls to salesforce.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change Set.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements, created an app Call Center in salesforce and assigning users to Call Center application.

Environment: Saleforce.com platform, Lightning, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Tabs, Page Layouts, Email Services, sales cloud, service cloud, Security Controls, HTML,Salesforce Marketing cloud E2, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in, sandbox, Ant, changepoint

Salesforce Developer/Administrator

Confidential, NY

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce (SFDC).
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed applications using Force.com CRM.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created Web-Lead, Big Deal Alerts, Custom Forecasting, Territory Management, Multiple Currency scrum
• Created workflow rules and defined related tasks, Time-triggered tasks, email alerts, field updates to implement business logic.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Built Lightning components using Controllers, Handlers and using these components in Visual force pages and integration using Lightning Out.
• Used Salesforce Lightning Components for building customized components replacing the existing one.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of page.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Experience in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
• Used SOQL SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Configured Service Cloud features and done service automated.
• Used Sales Cloud integration solution between Inforce ERP applications and the Sales Cloud of force.com.
• Implemented wave analytics to track overall business which increased 20% of entire sales.
• Responsible for deployments to Production environment using Ant tool, change sets and Force.com migration tool.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Delivered ACV targets consistently every quarter, to hit annual targets and to grow Analytics Cloud.
• Created Email Templates and Mail Merging Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Implemented Web services using REST API for integrations with internal systems as well with external third-party vendors.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Communicating regularly with the SFDC designated super users to support them in their role and Provide information and training on new features and functionality.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.

Environment: Saleforce.com platform, Lightning, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Apttus CPQ, Email Services, sales cloud, service cloud, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in, sandbox,Ant,changepoint

Salesforce Developer/Administrator

Confidential, CA

Responsibilities:

• Used salesforce platform to automate the process and track the records of patients that is being stored.
• Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Developed Apex classes and Triggers, Visual Force pages and various Controllers like Standard and Custom Controllers.
• Implemented Service Cloud components like Service Console, Email to Case, Web to Case, Agent Scripting.
• Developed Custom debugger to catch all the transaction exceptions and log in custom log object.
• Designed various Webpages, Survey Documents in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created Workflows and Process builders to automate the process and developed Visual Workflows.
• Involved in Designing Visualforce pages with JavaScript Remote using client-side technologies like JavaScript, AJAX and CSS.
• Re-structured custom objects, Master-detail relationships between objects as for the requirement.
• Hands-on experience using Data loaders and S-controls and deployment and migration using Change sets.
• Worked on Web-to-Case and lead conversion.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact, Opportunity and Products
• Own and manage Salesforce.com Service Cloud related technology stack.
• Designed, Implemented and deployed the Service Cloud with various custom-built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Written apex REST web service classes for inbound calls to salesforce.
• Diagnose client issues with email sends from within the Marketing Cloud Application.
• Worked on Rotating and expiring the ads for different products in marketing cloud.
• Created Custom Objects, Fields, Validation rules, Permission Sets, Sharing Rules, and Rollup Summary Fields.
• Using JavaScript on the client side and Apex on the server side.
• Implemented Sales cloud to support online advertising including Lead, Opportunity and Campaign.
• Deployed the application from Sandbox to the Production environment using Change sets.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management in Sales cloud.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Implemented Security and sharing rules at object, field and record level.
• Creating Formulae and Validation Rules, Page layouts and Custom Field Relationships.

Environment: Saleforce.com platform, Lightning, Visualforce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript,, AJAX, CSS, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Scrum, Agile, Waterfall.

Salesforce developer and Administrator

Confidential, WI

Responsibilities:

• Worked on analyzing the user stories, estimating complexity, story pointing and implementing the user stories.
• Developed complex Visualforce pages, Apex classes, Triggers and Test classes.
• Worked on batch apex to auto create opportunities based on close date of a current contract.
• Developing Triggers with bulk-safe and have a minimum of 75% code coverage.
• Implemented auto create events on public calendar using trigger and custom settings.
• Used Custom Settings to store frequently used data and Field Sets to avoid code changes when new fields are added.
• Implemented Mass Edit functionality for various functional needs using Visual Force page and apex.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database object.
• Developed many applications using service max to automate operational planning.
• Worked on custom email notification using trigger and email templates.
• Implemented Inventory process using trigger, approval process and visual force page.
• Defined look up and master-detail relationships on the objects and created junction objects.
• Handled administrator functions including user account maintenance, reports, dashboards and other routine tasks.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created Workflow Rules and defined related tasks, Time- triggered tasks, email alerts, filed updates to implement business logic.
• Used Data loader for data migration and integration.
• Used Picklists, Dependent Picklists and Record types to enforce data quality.
• Used Tabular, Summary and Matrix reports to customize Standard reports and create Custom reports.
• Developed project in agile environment.
• Implemented several optimizations techniques to make the code more efficient.
• Interacted with business user for gathering the requirements for Salesforce implementation.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Components and Controllers), SOQL, SOSL, Java Script, HTML, Leads, Roles, Profiles, work Flow rules, sales cloud, service cloud.

Java Developer

Confidential

Responsibilities:

• Worked closely with software developers on feature specifications and design.
• Designed and executed thorough test plans from developer feature specifications.
• Correlated with programmers to identify, resolve, and verify the resolution of software bugs.
• Worked with JSP, ColdFusion run-time code, and Dreamweaver UltraDev's JavaScript extensibility layer while testing features on nine different operating systems.
• Contributed to J2EE development by writing Servlets, JSP, participated in navigation and functionality testing and validating using java script.
• Developed UI by using Applets.
• Developed Custom Tag Libraries, which will pass the data to the JSP pages.
• Developed user personalized dashboard, which facilitates the user to save his/her interested report pages along with related notes.
• Worked on cached graph and data refreshing and optimized by using threads.
• Tested and developed server-side helper classes and Servlets.
• Stored procedures and triggers are written for the database module.
• Developed EJBs (Service Beans, Entity Beans), JSP Tags.

Environment: JDK 1.2.2, Java Servlets, JSP, EJB, XML, XSL, Oracle, Windows NT, Solaris, Red Hat Linux, Hibernate, Design Patterns.