MS Dynamics AX Support Analyst/Senior Technical Consultant Resume

SUMMARY:

More than 10 years hands - on experience in Microsoft Dynamics AX Solutions on functional design, configuration and customization.
10 years hands-on experience in providing functional support in Accounts Receivable, Inventory Management, Account Payable, Human Resources, and Customer Relation Management
Intensive MS Dynamics AX troubleshooting and documentation.
Knowledge in MS Dynamics 4.0, MS Dynamics 2009, MS Dynamics 2012, D365 for Finance and Operations
Excellent in written and verbal communication
Received commendation from clients for quality and timely deliveries

AREA OF EXPERTISE:

TECHNICAL SKILLS:

PROFESSIONAL SUMMARY:

Confidential

MS Dynamics AX Support Analyst/Senior Technical Consultant

Responsibilities:

Server health check
Creating scripts for crucial business processes
Setup monitoring tools for the servers
Investigate and troubleshoot system and server problems
Advise users with step by step processes
Deployment of CIs and Hotfixes
Advise customer organization on Dynamics AX usage and help minimize gaps between standard AX customer's business processes with creative configuration.
Prepare Business Process Discovery Documents.
Prepare functional specification for customizations required for Dynamics AX implementations.
Prepare User Manuals and Plans
Provide pre go live and post go live end user support.
Ensures project documents are complete and project is delivered successfully as per the plan.
Involvement in Pre-sales activity such as configuration and demos

Confidential

MS Dynamics AX Consultant

Responsibilities:

Work with system users to determine optimal business processes and system needs
Prepare Business Requirements Documents, detailing desired business processes and system functionality
Prepare design documents detailing the desired implementation of systems and processes
Present new designs to IT staff to ensure they are properly implemented
Assists in the preparation of test plans for ERP system
Authoring test design, business requirements and process documentation
Defining test cases and maintaining them throughout the development life cycle

Confidential

Quality Analyst/Business Analyst

Responsibilities:

Assists in the preparation of test plans for ERP system
Authoring test design, business requirements and process documentation
Defining test cases and maintaining them throughout the development life cycle
Assists with and support the development and maintenance of a clear and concise statistical and metric-based reporting of testing progress including reports and dashboards
Builds, maintains, and executes functional tests using automation tools
Reporting bugs discovered through manual testing or via analysis of automated test results
Work with system users to determine optimal business processes and system needs
Prepare Business Requirements Documents, detailing desired business processes and system functionality
Prepare design documents detailing the desired implementation of systems and processes
Present new designs to IT staff to ensure they are properly implemented
Assists in the preparation of test plans for ERP system
Train System users on the use of new systems and business processes
Create user profile and designate appropriate permission
Develop/modify system according to the needs of business users
Involved in Technical Specification review
Work with system users to determine optimal business processes and system needs
Prepare Business Requirements Documents, detailing desired business processes and system functionality
Assist in the preparation of User Guides and materials

Confidential

Business Solutions Specialist

Responsibilities:

Support and implement Microsoft Axapta software
Responsible in preparation of work instructions and business process documentations
Responsible in conducting to business users
Liaise closely with the Project Manager and end-users to ensure a successful implementation of the project.
Responsible in coordinating any issues that needs to be resolved
Conduct meetings as required to assist in smooth Project implementation
Review and assist with the development of project documents, reports etc.
System testing and provides user acceptance testing
Identify any potential problems or issues that may hinder the success of the Project and undertake measures to address these issues in a timely manner