SUMMARY:

• Around 9 years of intensive experience in business and technical analysis, design, development (configuration and customization), implementation, support and maintenance of Maximo suite of products on both EAM and ITSM domains for customers in Pharma, Energy, Utilities, Solar, Media and Healthcare domains.
• Currently working on IBM Maximo 7.6 and as a senior Maximo consultant and an onsite Team Lead for a major Pharmaceutical company managing team of 4 people at offshore team in India.
• Configuration
• Workflow design and administration, Escalation
• Application Design and System XML
• Conditional Expression Manager
• Database Configuration, Domains, Relationship
• Security Groups, Data Restrictions, Start Center configurations, Action, Roles, Comm. Templates
• Email Listener, Asset Reconciliation
• MIF and MEA, ITIC
• Class Customization
• MBO, Field Level, App and Data Bean
• Application Customization and Development
• Integration
• MIF, IFace, Web Services, SSIS
• Upgrade
• Maximo v 6.2 to v7.1
• Maximo 7.1 - 7.5
• Reporting
• BIRT
• Support Tools
• Toad, Eclipse, SQL Developer, SOAPUI, Microsoft Service Manager, TFS
• EAM modules
• Asset Life Cycle
• Procurement Life cycle
• PM, WO, Locations, Inventory
• ITAM
• Asset, CIs, Asset Reconciliation, Classifications
• ITSM
• Service Request, Incident, Problem, Change Management
• Service Level Agreement
• Service Catalogs

PROFESSIONAL EXPERIENCE:

Confidential

Consultant and On Site Team Lead

Responsibilities:

• Interact with the business users for understanding the business requirements.
• Participate in the development, maintenance and support interface changes activities for Maximo application both inbound and the outbound connections.
• Transform the business requirements into technical specification document.
• Co-ordinate and Support the interfaces during the major Production release for System Landscape Optimization activities.
• Handling the P1, P2 incidents.
• To identify areas in the system where improvements can be made and suggesting to Confidential . The same will be taken up for implementation upon approval from Confidential .
• Performing Maximo Administration activities like support package application, Upgrade of Maximo systems etc.

Confidential

Team Leader/ Senior Consultant/ Onsite coordinator/Business & Technical Analyst

Responsibilities:

• Currently responsible for analyzing the business requirement and designing the solutions for predictive maintenance and work management process. This includes working with business stakeholders and in-house functional and technical teams to come up with most efficient and viable solutions.
• Responsible for meeting Confidential Response and Resolution SLA targets for all tickets related to Maximo environments.
• Handling escalations due to slippage in meeting ticket SLAs
• Participate in regular monthly reviews for the analysis of the result of quantitative & qualitative measurement activities.
• Complete change control forms and obtain change control approvals. Implement Maximo specific changes into the different Maximo environments as needed
• Participate in the Change Advisory Board (CAB) meeting when the Maximo applications related changes need approval
• Planning, implementation and tracking issue prevention activities
• Provide expertise and suggestions to Confidential Company on various Maximo initiatives (e.g. Maximo upgrade, Application Screen enhancements, Integrations)
• Assist in end user requirements analysis and solution assessment

Confidential

Team Leader/ Senior Consultant/ Onsite coordinator

Responsibilities:

• Requirement gathering and understanding of AS-IS system.
• Designing the TO-BE business flow and performing the GAP analysis.
• Customizing requirements through class - mbo and field customizations.
• Creation and deployment of Web Services and MIF configuration to carry out Integration
• Designing and automating the business flow through Workflows
• Guiding and mentoring team with the enhancements and reports
• Managing the status calls and deliverables

Confidential

Team Leader/ Developer

Responsibilities:

• Requirement gathering and understanding of AS-IS system.
• Designing the TO-BE business flow and performing the GAP analysis.
• Designing and Implementation of the Upgrade approach
• Business process automation though workflows and related customizations
• Maintaining and tracking of enhancements and bug fixes in HPSM.
• Managing client deliverables and status calls

Confidential

Team Leader/ Developer/ Onsite Coordinator

Responsibilities:

• Requirement gathering and understanding of AS-IS system.
• Designing the TO-BE business flow and performing the GAP analysis.
• Designing and Implementation of the Upgrade approach
• Business process automation though workflows and related customizations
• Managing client deliverables
• Offshore coordination

Confidential

Developer and consultant

Responsibilities:

• Understanding customer’s business logic.
• Configuration as per the client requirement.
• Consulting client on Mobile application usage and configuration.
• Designing and implementing workflow processes and related configurations.
• OOB application customization included MBO and Field level Customization. Creating custom application and writing Bean and MBO logic for the application.
• Creating custom BIRT reports based on modules like Asset, Inventory, and Workorder.
• Conducting User Acceptance Testing.

Confidential

Developer and consultant

Responsibilities:

• Understanding the customer’s complex business logic and their Solar panel implementation.
• Assessing their existing system and gathering requirements.
• Development of Java services using Maximo MBOs for performing CRUD operations on Maximo.
• Creation of a small application which created Maximo SRs from an alien Sharepoint environment.
• Customization of client’s requirements.
• Conducting User Acceptance Testing.
• Conducting Training for end user and administrator.

Confidential

Team Member and functional consultant

Responsibilities:

• TSRM and TAMIT configurations
• Understanding existing systems
• One way Integration through MEA
• Implementing CRs and Bug fixing
• Carrying out UAT

Confidential

Support and client handling

Responsibilities:

• Carrying out functional CRs which included working on workflows, DB Config. & Application Designer.
• Bug fixing.
• Installation of Base Service Patch on TSRM.
• Client interaction.