SUMMARY

• Moved Disaster Recovery Risk programs forward & in line with mission for Fortune companies.
• Industry - leading resiliency program author of plans, exercises, testing & metrics for ready state of preparedness.
• Facilitator of (IT) solution vendors; develops strategies and facilitates performance measurement
• Manage Disaster Recovery and Business Continuity teams.
• Effectively communicating complex information to users and C - level executives.
• Enterprise Risk Management; Business Impact Analysis; Corporate Strategy Planning; Crisis Management; Operations; Government Relations Security Risk Assessment, IT Audit and Strategy implementation.
• Improving strategies for cross-functional mitigation of risks via Business Impact Analysis.
• Ensured technical components of the DR/BC program are successfully tested and in compliance.
• Negotiation/ maintenance of vendor contracts surpassing NIST/ COBIT/ FFIEC/ ITIL standards.
• Implementing Emergency Management and Operational Continuity (EMOC) models (ESF-18) for State of FL.
• Maintained corporate wide disaster recovery and business continuity awareness and education program.
• Millions recovered - Continuity exercise uncovered Call Center /telecom vendor SLA gaps.
• IT metric and measurement dashboard development analyzed contracts and service levels, negotiated $8M rebate to Citizens by finding loopholes in contract and unwarranted service charges.

PROFESSIONAL EXPERIENCE:

Confidential

SR Manager, IT Disaster Recovery & Business Continuity/ IT Service Management

Responsibilities:

Industry leader managing all activities for DR Operations, Confidential, North America $18 billion organization, IT Service Management. Supply Chain and vendor contract management (IBM, Xerox, ATOS, Oracle, Info Sec, NOC, Vology, Confidential, Sun, Solaris, Linux, Wintel, HP) and governance, KPI tracking, BC/ DR Exercises/ testing exceeding scope and objectives, Platform consolidation (Store merges), collaborate with architect, application development, midtier and infrastructure teams developing best in class BCI/ DRII based recovery plans. ITSM contributor, SLA monitoring of risk & industry trends compliance. Detailed recovery solution design and technology infrastructure implementation while directing multiple work functions/applications or major projects/programs simultaneously.. Determine continuity and disaster recovery strategy & requirements for $18B organization. Orchestrated cross functional discipline of associates and staff nationwide.

Confidential

Business Continuity Program Manager

Responsibilities:

Direct oversight of large customer - The State of Florida. Direct the BC emergency Operation, Risk/DR program teams and risk mitigation, ensuring successful delivery of Continuity of Operations Risk, BC and DR planning. Determine continuity and disaster recovery requirements for $8B organization. Managing 15 cross functional teams and staff of three, engineering Virtual Sustainable Planner, Created Citizen’s 24 X 7 State of Florida’s, corporate weather tracking software. Developed a company-wide threat alert. Led teams in developing in-house software and systems to monitor risk with deliverable of validated single source for verifying weather threats to production locations. Assisted security teams in risk assessment/ forecasting.

Confidential

Business Continuity Project Manager

Responsibilities:

Led cross-functional business continuity project teams. Led a team of 10+ subcontractors.

Confidential

Project Manager / Continuity Teams

Responsibilities:

Managed business continuity IT upgrades to Zurich’s global infrastructure and proprietary software (STAR). Led a team of 30.

Confidential

Business Continuity Program Manager

Responsibilities:

Managed the integration of effective business and technology solutions between lines of business for the Confidential. Led Risk Management, Information Security, IT Continuity and Business Continuity projects from concept to closure. Directed Fifth Third’s national Business Continuity Program with turnkey, CMM repeatable processes for ease of duplication and use. FFIEC compliant with risk policies, standards and process framework validation. Implemented Sunguard / LDRPS platform nationwide, exceeding board of governors requirements. Led continuity initiative to successful completion.

Confidential

Project Manager / BC DR Team Lead

Responsibilities:

Managed the integration of business and technology solutions for clients such as Dow, GM, Pfizer Pharmaceutical Inc, Xerox.

Confidential

Director - Business Continuity

Responsibilities:

Ensured 24 X 7 continuity of platform serving 350+ customers for $4.5B electronic billing / payment Services Company.

Confidential

Corporate Business Continuity Management

Responsibilities:

established 24 x 7 resilience for operational areas for BCBSF, a $4 billion organization, devised continuity plans that were globally incorporated. Met certification standards for DOI, HCFA, NCQA, HIPAA, Medicare A & Medicare B. Sungard LDRPS/Assurnce . Invited as advisor to the Mayor of Jacksonville and as an advisor to the BSBS Board of Directors. in parallel w/BCBSF: implemented Emergency Support Function (ESF-18/ NIMS). In partnership with Fortune companies ( Confidential & Confidential, CSX, Bank of America, Confidential, Georgia Pacific and more) created an Emergency Support function. Collaborated with Jacksonville authorities, the State of Florida Emergency Operations and FEMA.