SUMMARY

• Lead Business Analyst and Technical Writer with over 15 years’ experience in multiple verticals.
• Extensive experience in gathering, analyzing, documenting and validating the needs of business stakeholders.
• Creative skills around visual representation of technical solutions.
• Understanding of UI design concepts, and experience creating prototypes.
• Production of full System Development Lifecycle (SDLC) deliverables for business - critical systems including: Process Analyses, Project Plans, Project Charters, User/Business Requirements, Functional Specifications, Wireframes, Use Cases, System Design and Configuration documents. Authoring of Pharmaceutical Validation documentation.

AREAS OF EXPERTISE

• Business Analysis/Elicitation
• User Requirements
• Functional Specifications
• Wireframes
• Process Models, Gap Analysis
• Workflow Analysis
• Validation Documentation
• Regulatory & Audit Remediations
• JAD Facilitation
• Agile/Waterfall Methodologies
• Graphics - Visio/Axure/Adobe

PROFESSIONAL EXPERIENCE

Confidential

Process Documentation Specialist / Chief Data Office

Responsibilities:

• Managed the creation, review, revision, and approval cycles for Santander, N.A. SOPs, Technical Work Instructions, Guidance documents and instructional Handbooks.
• Facilitated process analysis sessions with Data Analysts, Quality Assurance testers and infrastructure managers.
• Subject areas included Rule Definition, Prototyping, Development. Quality Assurance Testing and Deployment.

Confidential

Technical Writer /Data Center Services

Responsibilities:

• Analyzed, edited and rewrote historical content and remediated graphic illustrations, Visio diagrams and screenshots.
• Authored a Managed Service Provider (MSP) Vendor Directory, IT Security and Access SOPs, Break Glass procedures and Server Room Maintenance documentation.

Confidential

Technical Writer /Data Center Services

Responsibilities:

• Created business, data, process, and workflow models and collaborated on the creation of a common framework for data center security reporting and access management tool upgrades.
• Edited and revised SOPs and process flows on Data Center Qualification, Environmental Monitoring, Data Center Access, Offsite Media Handling and Corporate Records destruction.

Confidential

Technical Writer / Infrastructure

Responsibilities:

• Spearheaded, created and managed the project plan for a controlled deconstruction of all corporate legacy material.
• Successfully re-architected that material into a modern documentation library.
• Performed investigative research into multiple ITIL subject areas synthesized, organized, rewrote, refined, formatted and edited the conclusions into appropriately pre-defined categories.

Confidential

Technical Writer /Ratings Operations

Responsibilities:

• Developed a customized research approach and interviewed product managers on current/future business processes in order to finalize process maps (flowcharts).
• Authored specific documentation - SOPs, Work Instructions and templates, checklists, to satisfy Audit requirements.
• Completed the preparation of complex sketches, design layouts, truth tables, as well as spreadsheets with graphs, charts, tables and text.

Confidential

Business Analyst /Bioanalytical Science

Responsibilities:

• Upgraded and modernized existing Stability reports. to assist scientists with internal data review and edited FDA, EU and ROW Health Authority filings.
• Utilized interviews, document analysis, requirements workshops, surveys, process modeling and site visits as well as task and workflow analysis to elicit business, data and security requirements from multiple work streams.

Confidential

Business Analyst /Cloud Migration-Data & Server

Responsibilities:

• Modeled the Virtual-to-Virtual (VM) migration process from candidate identification, technical validation, and migration events through planning and provisioning, application install and subsequent server decommissioning.
• Performed data analysis in order to validate migrated data counts, ensure data integrity summarizing findings in written and verbal reports to key stakeholders.

Confidential

Business Analyst/Database Security & Audit Controls

Responsibilities:

• Analyzed and documented centralized authentication processes, database monitoring processes, Identity management processes and privileged user access management controls for TIAA infrastructure.
• Interfaced with Oracle, Teradata and Sybase DBA Management and Security PMs and recorded the methods of centralized access to applications, system files and corporate databases.

Confidential

Business Analyst /Risk, Security & Compliance

Responsibilities:

• Documented internal controls, policies and procedures for IT systems and infrastructure for the “Fed Readiness” project.
• Fed Readiness was a set of internal control activities related to the ongoing federal supervision resulting from the post-2008 federal bailout.
• The intent was to provide Federal auditors with evidence demonstrating adequate control over IT infrastructure activities.

Confidential

Business Analyst /Electronic Trading

Responsibilities:

• For the Electronic Trading support group, interviewed Subject Matter experts and identified, captured, defined and defined trading system workflows, business functionality and infrastructure support protocols.
• Developed, designed and wrote Standard Operating Procedures related to these process analyses to resolve Audit, Risk and Compliance issues.
• Subject areas addressed were: Systems Administration standards, Change Control procedures and Systems Security.
• identified and documented processes and workflow for Release Management, Incident Management, Problem Management, Periodic Review of Entitlements and Performance and Capacity Management.

Confidential

Business Analyst /IT Shared Services

Responsibilities:

• Designed, wrote and edited functional/configuration specifications and design documents for the IRIS system, a Software as a Service (SaaS) COTS application for key ITIL service support. IRIS used a customized version of ServiceNow to track the Incident, manage the Service Request, monitor the Problem’ Confidential status and produce relevant service cycle metrics.

Confidential

Business Analyst/Pharmaceutical Sciences

Responsibilities:

• Authored the Requirements Document and Functional Specifications for the Pharmaceutical Sciences Data Management and Reporting System - a data warehouse application designed to provide data for the Chemistry, Manufacturing and Controls (CMC) section of the New Drug Application (NDA).
• Activities included formulating extraction criteria, development of transformation and consolidation rules and creation of FDA submission and scientific report formats.