SUMMARY

Highly experienced, results - oriented Freight Operations, Logistics and Supply Chain Management Professional with demonstrated record of success in the Import/Export Industry. Diverse experience includes International Shipping, Transportation Management, Logistics, Warehouse Operations, Client Service Delivery, and Inventory Control with broad knowledge of international import and export regulations, methods and procedures. Strong business and financial acumen with an outstanding work ethic and high degree of integrity. Other strengths encompass: Global Supply Chain Management Export, Import and Trade Regulations Next Flight Out (NFO)

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook), QuickBooks Pro, and EZFreight

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Global Logistics Manager

Responsibilities:

• Accountable for managing the flow of goods across a customer's global supply chain utilizing air, ocean and ground transportation, as well as outsourced customs brokerage services, and dedicated warehousing/distribution centers.
• Responsibilities encompass export operations, freight management, global supply chain operations, compliance, contract/pricing negotiations, inventory management, warehouse operations, and client relations/retention.
• Manage a departmental staff of six with full fiscal accountability for driving company profitability.
• Advise clients on best and most cost effective shipping methods for regular and special project/oversize cargo including bulk, bonded, hazardous and high risk commodities.
• Manage company inventory management and fulfillment services department.
• Negotiate preferred contracts and pricing with freight lines, airlines, couriers, and vendors to maximize company revenues.
• Audit shipments for accuracy of freight charges, expenses, tariff filing and classification. Resolve freight claims and service issues. Global Supply Chain and Regulatory Compliance
• Review and analyze performance reports and metrics to continuously improve company processes and profitability.
• Assist client accounts in improving their efficiency and cost of transportation.
• Utilize an extensive base of carrier services and develop a strategic plan for each client.
• Solve client supply chain problems and negotiate the best deals with carriers under contract.
• Manage daily staff/warehouse operations and ensure compliance with all US and export government regulations.
• Identify, manage and secure new sales revenue and renewal opportunities with clients and manage the sales process from opportunity identification through the close. Maintain the highest levels of client satisfaction and retain existing client portfolio.
• Conduct annual client reviews of services and identify sales opportunities to generate additional revenues sources, as well as continuously ensure client retention.
• Consistently deliver best-in-class service commitments aligned with client needs in a timely, cost effective manner.

Confidential, Miami, FL

Export Supervisor

Responsibilities:

• Managed and serviced top revenue customer accounts which included maintaining customer profiles and SOPs, resolving all open issues and managing workload of the Export Team.
• Provided/filed rates and quotes for sales reps and customers. Followed up on sales leads/new accounts.
• Coordinated/prepared import and brokerage shipments from Asia and Europe for export - direct and consolidations. (Cont. P2)
• Reviewed, approved and resolved all Export customer and vendor billings.
• Solicited bids for air and road transportation and optimized operational and financial performance through cost/benefit analysis.
• Acquired and maintained competitive transportation rates and formulated pricing for shipments.
• Completed and created all export documentation required to guarantee proper export execution, e.g. export bills of lading, AES, hazardous material compliance, master bill of lading for shipping, etc.
• Consistently found the fastest and most cost-effective routing for customer.

Confidential, Miami, FL

Operations and Logistics Manager

Responsibilities:

• Prepared all necessary documentation for international air and ocean freight shipments including direct and consolidation bil ls of lading, airway bills, CARICOMs, AES filings, manifests and proof of export.
• Interacted with customers and vendors on a daily basis resolving all outstanding issues including pricing, rates, damages, queries and complaints.
• Managed Warehouse and Office employees in daily workload and administrative matters.
• Managed, reconciled and reduced all costs associated with shipments including customer, vendor and agent billing and payments.
• Completed and analyzed weekly and monthly reports including Performance Reports, TEU Reports and various accounting reports.
• Negotiated contract pricing and rates with vendors, airlines and shipping lines.

Confidential, Miami, FL

Business Process Consultant

Responsibilities:

• Identified, documented and prioritized functional gaps between business needs and system capabilities.
• Created Detailed Design Documents and Multi-level Process Flow diagrams in the areas of Revenue Management, Credit and Collections, and Billing.
• Executed test scripts in testing environment. Documented input and output of testing processes.
• Developed and managed Work Management tools including policies, procedures, processes, performance, training, tools and communications for client/vendor personnel.