Collections and Accounts Receivable Coordinator Resume Troy, MI - Hire IT People

SUMMARY

Proactive professional wif strong problem - solving skills, utilize critical thinking and communication skills while working as part of a team in various environmental contexts to easily assess situations and implement appropriate intervention.
Maintain proven record of improving processes to streamline business practices while providing administrative and business support wifin teh organization.
Consistent ability to quickly assimilate and interact wif operating personnel to solve issues and fulfill diverse customer inquiries, gathering and leading information to appropriate departments.
Bilingual communicator wif wide strategies to provide service to customers on a global basis and develop and maintain customer relationships, resulting in higher productivity, profit, and return on investment to teh organization.

OBJECTIVE

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate teh work culture for teh betterment of all parties concerned.

PROFESSIONAL EXPERIENCE

Collections and Accounts Receivable Coordinator

Confidential - Troy, MI

Responsibilities:

Produced Financial reports such as delinquency and liquidated damage reports wif 100% of accuracy. Post daily deposits and resolved discrepancies and adjustments wif customers on billing issues. Process teh monthly close, journal entries recording and financial reports.
Prepared and led crucial information and financial reports to Union Administrators, Board of Trustees members, Auditors and Attorneys, contributing successfully in case resolution for teh collection of money from delinquent clients.
Established great relations wif a delinquent client while worked as a liaison wif Legal Counsel and Auditors during litigation.
Developed new processes resulting in greater operational speed and access to information for internal staff and client, enabling teh client to remit payments electronically.
Significantly reduced teh client monthly delinquency rate by negotiating pricing and fees, applying pressure progressively, monitoring accounts and ensuring client payment compliance and efficiency.
Improved communications in teh organization, assisting as a bilingual representative in English and Spanish to teh departments and teh customer.
Handled inbound and outbound calls wif teh objective of collecting delinquent accounts.
Trained and mentored new collections representatives that led us to a smooth transition in our department.

Accounts Receivable Analyst

Confidential - Southfield, MI

Responsibilities:

Administered and reconciled financial accounts, ran bank reports, released teh lock-box and updated teh daily cash log, speeding up remittance entry in teh system. Recorded payments in teh general journal, posted payments in teh system, processed credit and debit notes, handled invoice processes, and generated manual invoices, bill of lading and packing slip on tooling and prototype. Process teh monthly close. Supported treasury, forecasting account payments in teh balance sheet.
Maintained strong vendor relationships. Improved relations wif a delinquent Tier 2 automotive manufacturing partner while negotiating settlement for past-due payments.
Secured 90% of clients' track of payments by developing a global clients' bank accounts database, enabling our staff to easily track teh payments. Reviewed and continuously improved processes increasing efficiency and ensuring production quality.
Prevented client late payments generating aging reports for customers and contacting them opportunely for teh collection of money. Resolved billing and account discrepancies wif teh customer and determined payment schedules.
Improved operations in our department and demonstrated leadership and reliability in a day to day fast-pace work environment.
Developed strong relationships wif managers and staff, participating in a solid and productive team wifin a deadline-driven environment.

Customer Service Specialist and Purchasing Assistant

Confidential - Pontiac, MI

Responsibilities:

Efficiently entered client order into teh system and tracked customer service "tickets".
Reviewed, approved and maintained records of purchase orders made by customers.
Logged purchase orders in teh system and maintained and updated database inventory for additions/deletions in supplier base.
Gathered order documentation and escalated it to billing department.
Communicated TEMPeffectively wif other departments to monitor teh production and delivery status of ordered materials, resolved order discrepancies and followed up on customer concerns.