SUMMARY

• Meticulous Project Manager/Program Manager offering 28 years of progressive career leading all phases of diverse technology projects in the areas of Financial/Supply Chain Management, Human Capital Management, Customer Relationship Management, Reporting & Analytics, legacy & custom applications and product development using mainstream technologies.
• Managing ERP and CRM projects in the matrixed environments and Salesforce projects since.
• Successfully rolled out complex and heavily customized Salesforce Sales Cloud and Service Cloud implementations.
• Managed delivery of actionable analytics and operational reports for business functions. Diverse experience in industries such as education, financial services, retail, technology, public sector, utility, healthcare, manufacturing, and distribution.

TECHNICAL SKILLS

• FSCM: PeopleSoft FSCM versions 6.0 to 9.2 Modules General Ledger, Receivables, Billing, Payables, Purchasing, Asset Management, Cash Management, Expenses, Project Costing, Inventory, Order Management, Supply Planning, Discrete Manufacturing, eProcurement, Oracle ERP Cloud (P2P); Concur and Extensity (expense apps)
• HCM: PeopleSoft HCM versions 8.9 to 9.1 Modules Core HR, Employee and Manager Self - Service, ePerformance, Payroll integration with ADP, Benefits Admin, workforce management, Taleo and OpenHire talent management; Ultipro Payroll; Oracle HCM Cloud Global HR, Talent Management, Workforce Management, Workforce Rewards; Custom Canadian Payroll written in Informix 4GL
• CRM: PeopleSoft CRM versions 8.8 to 9.1 Modules Sales, Marketing, Online Marketing, Support, Help Desk, CTI Integration, Multichannel Communications, Order Capture, CRM Portal Pack, Support for Customer Self Service, CRM for HR Help Desk; Salesforce Sales cloud, Market cloud, Service Cloud, CPQ, Lightening; Big Machines (IBM) CPQ; Cameleon (PROS) CPQ
• Business Intelligence: Oracle OBIEE, SAP Business Objects, Oracle Hyperion Planning
• ERP/HCM/CRM Tools: PeopleTools (including PUM), Force.com, Oracle User Productivity tool kit (Financials, Supply Chain, HCM
• Programming Platforms: Angular JS, React; Express, Node JS, Amazon EC2
• Databases: MySql, NoSQL (Amazon DynamoDB), Oracle, Informix, MSFT SQL Serve
• Integration Middleware: IBM WebSphere, IBM Cast Iron, MuleSoft
• Productivity Tools: JIRA, Confluence, TargetProcess, SharePoint, Github, Sourcesafe, Yammer, Slack, Bamboo PM Central, Web CMS Platforms Kentico, Sitecore, SDL Tridion, SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Mount Airy, MD

CTO and Cofounder

Responsibilities:

• Steered product strategy, product roadmap, technology selection, team selection and onboarding
• Presented Investment pitches to several investors from USA, Canada and India
• Conducted product focus group sessions across cities and nations to refine product roadmap
• Acquired users and colleges by working directly with college chairmen and presidents

Confidential, Troy, MI

Client Success/Engagement Manager

Responsibilities:

• Managed Salesforce Sales Cloud implementation within Confidential and Sunera Technologies to bring effectiveness and efficiencies within the groups of inside sales, field sales and marketing.
• Managed enhancement projects in Salesforce for leading education software company. Delivered projects in Sales and Service clouds by performing business configurations per business processes, and customizing the code using force.com and visual force
• Managed onsite and off-shore teams providing day-to-day L2/L3 application support for PeopleSoft FSCM/HCM/CRM, Salesforce (sales cloud, service cloud, CPQ), Primavera, UltiPro Payroll and 50+ integrations using IBM Cast Iron middleware
• Managed PeopleSoft FSCM 9.1 to 9.2 upgrade using PUM for leading education software company. Modules included were GL, AP, AR, BI, CM, PO, EX, PC, IN, OM, DM, SP.
• Managed PeopleSoft HCM 9.1 enhancements and production support in the areas of core HR, base benefits, Kronos time, performance management, employee and manager self-service, payroll and compensation management
• Worked with Oracle consulting partner to switch Confidential ’s PeopleSoft HCM components to Oracle HCM cloud and managed the daily production support
• Managed reporting team to deliver enhancements and production support in the areas of Oracle OBIEE and crystal reports for finance, sales, marketing, client support and HR teams
• Implemented PeopleSoft Expenses corporate wide initially and then migrated to new platform of Concur
• Led IV and V testing undertakings for our customers to validate custom built applications
• Collaborated with business stakeholders and key management on project upgrade strategy, approach, and plan
• Created and managed project schedule/plan, budget, risk log, issues log, knowledge transfer plan, status reports, stakeholder meetings and other project related project management office activities and documents
• Jointly managed project timelines and resource allocations with internal project manager; collaborated with project sponsors with budget preparation and monitoring
• Managed tasks and resources from client business functions, infrastructure teams, service vendor teams
• Managed training and documentation of new processes for business teams, consolidated configuration document and update of internal knowledge-base
• Planned for and led change management, communications management, migration, and go-live activities

Confidential, Greenbelt, MD

Data Quality Architect

Responsibilities:

• Member of Next Phase Health Informatics Practice, with responsibility for management and thought leadership of Data Quality services. Strong focus on helping organizations develop Data Stewardship and Data Governance programs that are integral to enterprise systems
• Developed business intelligence competency center strategy for commercial sector client Provided Business Intelligence/ETL and data quality services in support of BI/ETL project at the Centers for Medicare and Medicaid Services (CMS)

Confidential, Washington, DC

Senior IT Program Director

Responsibilities:

• HR supervision responsibility of team of 55 employees and 35 consultants.
• Hands-on Program Manager for major projects including roll-out of 7 full-lifecycle implementations
• Rolled-out Salesforce Sales cloud for sales and marketing team of 600. Managed the successful integration of 11 acquired companies into company’s sales systems and processes. Delivered SFA capabilities with CPQ functionality delivered by IBM Big Machines (for one business unit) and by Camaleon (for rest of the corporate business units)
• Managed the deployment of most sophisticated version of Salesforce Service cloud including customer portal. Migrated 8 acquired companies (650 staff and 600,000 customers worldwide) to this new customer support software platform with full CTI integration
• Custom development of many company specific business requirements within the groups of sales, sales operations, marketing operations and support using Force.com and visual force
• Integration of Salesforce with SAVO (sales KM), PeopleSoft, SharePoint
• Led PeopleSoft FSCM9.0 implementation, and then upgrade to 9.1. Accountable for $2M project budget. Managed project teams of 50+ resources from different business functions, various groups of IT organization and vendors
• Led implementation of PeopleSoft HCM 8.9 and then upgrade to HCM9.1. Modules included core HR, base benefits, ADP payroll connector for the total workforce of 3200. Accountable for $700K project budget o Managed implementation of PeopleSoft HR self-service for employees and managers. Reduced paperwork by 60%
• Managed the switch from ADP Payroll connector to UltiPro Payroll implementation with full integration with PeopleSoft HCM
• Managed implementation of PeopleSoft HR Performance Management for the total workforce of 3200.
• Moved the whole organization from paper-based process to fully automated with custom workflows. Increased process efficiency by 40% and reduced paperwork by 80%. Accountable for budget of $500K.
• Managed initial rollout of Silkroad HR OpenHire and then moved to Oracle Taleo’s talent management o Led the implementation of PeopleFluent Compensation Management for whole organization o Business liaison to lead change management during all implementations and enhancements projects
• Chairperson of IT steering committee and project steering committees. Delivered executive summaries, detailed project reports, periodic project newsletters
• Managed BI initiatives across the company
• Employed PMO within Corporate IT and adopted project methodologies (agile, waterfall) and formal PMBOK processes to gain efficiencies and use of best practices. Built team of business analysts and business relationship managers to serve business community effectively
• Built IT focused M&A playbook and coherent processes to surge IT/Business alignment - integrated 12 business acquisitions

Confidential, Rancho Cordova, CA

Senior Manager, Finance Business Process and Systems

Responsibilities:

• Spearheaded strategy for cross site/global functional group to support Global PeopleSoft Enterprise Financial System, including GL, AP, AR, BI, PC, PO and ePRO modules
• Build project plan to upgrade PeopleSoft Financials from 8.9 to 9.0
• Directed multi-departmental, multi-site projects varying in size, scale and complexity
• Recommended and implemented process and system improvements to increase PMO internal efficiency
• Established and cultivated relationships across departments to rise customer satisfaction

Confidential, Pleasanton, CA

Director of Program Management

Responsibilities:

• Project managed two phases of PeopleSoft FSCM and HCM (core HR, benefits administration, time and labor) for California Water Service company. Dual role as functional lead to implement AP, PO, IN and OM modules
• Directed team of developers to implement mission critical AP Claims Scheduling system, customized PeopleSoft FSCM public sector, at California State University
• Managed $700K global implementation of PeopleSoft CRM Help Desk for Human Resources for HP. Facilitated efforts between PeopleSoft Consulting, PeopleSoft Products and Technology Group, HP and implementation partner (Deloitte)
• Special PM appointed by PeopleSoft CRM General Manager to help HP to rollout PeopleSoft CRM Support application to their call centers in North America, APAC, EMEA and Latin America
• Assessed PeopleSoft CRM packaged services and identified an additional $1.1M in product and consulting revenues
• Headed effort to design and develop POC for a major UI feature for a PeopleSoft CRM customer and worked with PeopleSoft PD to retro into mainstream release. Resulted in increase in sales and adoption
• Managed IT development and testing verticals for CRM Field Service/Support project for Agilent Technologies (3 project managers, 3 leads, 50 total consultants). Managed PeopleSoft Consulting budget of $7M
• Coordinated with multiple groups associated with Release Readiness and Customer Success Programs. Oversaw product development and testing phases; tracked, monitored and quantified results post GA. Managed CRM 8.8, 8.8SP1 and 8.9 releases
• Collaborated with the CRM strategy directors and CRM development managers to develop and execute release plans. Maintained close communication with the CRM development and QA managers
• Afforded overall leadership to consultants and customer teams to ensure large/complex project completions within budget, with highest quality, on schedule, and met or exceeded customer expectations, Customers included from utility, healthcare, high technology industry sectors

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Ran $600K Enterprise Financials implementation project for Schultz Sav-o Stores involving financials for 120 franchised stores with different fiscal years
• Developed enterprise distribution system modules and enterprise operating reporting for $400M Halo Industries
• Wrote complex programs using Informix 4GL and FourGen Case Tools. Established Informix DBA for various clients

Confidential

Programmer Analyst

Responsibilities:

• Designed, developed and implemented Canadian payroll system, involving all provinces of Canada, for 3000 employees. System was written in Informix 4GL. Resident IT expert in payroll functions. Certified Canadian PCP (payroll compliance practitioner)
• Regarded as an expert Informix DBA and Informix 4GL / FourGen programmer
• Provided daily production support of mainframe accounting system written in COBOL