SR. ASSET MANAGEMENT BUSINESS ANALYST Resume

PROFESSIONAL EXPERIENCE

SR. ASSET MANAGEMENT BUSINESS ANALYST

Confidential

Responsibilities:

Identify software license entitlement and unused computer hardware available for reuse (Asset Harvesting) resulting in large cost avoidance
Enforce Software Asset Management (SAM) policies through global training and metering
Perform data analytics and report writing for scorecards, departmental and operational metrics
Perform research, development and deployment of IT Asset Management tools
Analysis and normalization of asset data from multiple sources for metrics reporting
Develop new and effective techniques for asset data analysis
Assisting with software and hardware audits
Software license entitlement management
Maintaining asset database accuracy
Establishing software media libraries to ensure organized and secure storage of software assets
Documenting and automating Business Processes
Metrics Reporting
Identifying and documenting report requirements and standards
Hard core analysis, fact verification, study and research

IT REPORTING METRICS & BUSINESS PROCESS ANALYST/WEBFOCUS DEVELOPER

Confidential

Responsibilities:

Management of IT Metrics Reporting for Service Desk IPC Management, Asset Management, Project Management, IT Orders, Global Business Processes and Security
Management of IT Service Desk, Service Desk Knowledge base and CSAT program.
Management of the Application Portfolio including over 600 corporate applications.
Developed detailed table layout model for CA Service Desk.
Analysis of time spent on tickets, volume of tickets completed by support team specialists, overall delivery ratings and customer satisfaction survey ratings.
Perform analysis and drive resolution to problem areas in all strategic and legacy global IT applications.
Analyze issues to identify trends and potential problems.
Determine root causes associated with issues/problems and determine possible solutions.
Spec, design, build and implement production and custom ad-hoc reports and dashboards using IBI WebFOCUS (7.7.03) Developer Studio and ReportCaster based upon unique business requirements.

BOM SPECIALIST/ENGINEERING RELEASE AND CHANGE CONTROL COORDINATOR

Confidential

Responsibilities:

Responsible for driving engineering release changes and creating BOM's in multiple design and execution systems including: WERS, CMMS, SAP (MM/PP functions) and GBC.
Coordinating production and service changes with multiple plants across multiple OEM customers and synchronization with all functional teams.
Managed Engineering Change Letter (ECL) workflow process with product and manufacturing engineers, purchasing, logistics, program management, finance and service coordinators to ensure changes were processed accurately and in a timely manner meeting all program milestones.
Lead resolution of engineering change discrepancies and participated in program Change Control meetings while communicating requirements to team members.
Served as Bill of Material Lead across multiple programs including: Suspension/Exhaust, Fuel Tanks, HVAC/Climate Controls, and Service Kits.
Served as Service Lead and developed quick train documents and presentation for Service Training Program.
GBC trainer for system launch with Product Development, CAD, Program Management and Specialist rolls to achieve a corporate deployment.

PROGRAM LEADER/SERVICE PLANNER

Confidential

Responsibilities:

Program management of new aftermarket program launches: Mach 460, Mach 1000 & Satellite Radio.
Responsibilities include all areas of launch coordination, business case justification, financial planning, tracking documentation, testing and installation coordination, user manual & installation guide development, supplier support & sales/promotion planning.
Program management of Audio Upgrade Program: Ford & L/M Dealer Installed.
Managed catalog development, pricing models, supply chain and change control coordination.

SENIOR PURCHASING ANALYST

Confidential

Responsibilities:

Managed the GAO Supply Chain supporting Affordable Cost Structure by delivering Best in Class Supply Base (cost, quality, delivery), using the market test process (supplier surveys, quotations, supplier quality and overall evaluation assessments).
Developed and implemented annual purchasing negotiation process with suppliers to drive down material costs.
Improved SAP implementation in Purchasing Organization by using requisition process.
Coordination with commodity sourcing to ensure that service pricing was included in original sourcing.
Developed purchasing contracts that support continuous flow of material to customers.
Daily interaction with plants, suppliers and support functions to resolve open issues and provide status reports.
Analyze, investigate, and resolve payment issues.