SUMMARY

• Over 5 years of experience in all phases of Software Development Life Cycle (SDLC) which involves leading team, requirement gathering, requirement analysis, design, development, implementation & enhancement.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience in integrating with external systems using SOAP API, Rest API.
• Experience in working with call in and callouts API’s to make integration with external systems like SAP and oracle systems.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Having experience on Marketing Cloud implementation.
• Having experience on customer community like creating users and profiles for customer community.
• Creating custom pages and giving access to customer community.
• Having experience on design the application data model and business process as a part of techinical architect.
• Good Understanding on Partner portal (Partner Relationship Management)
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Working with end to end Service cloud implementation like case management, CTI integration.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard,
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Experience with Oauth, SSO Setup and SAML 2.0 to integrate internal and third party applications.
• Experienced with larger customer environment like 4000 users.
• Working with Field Service management using service max.
• Have exposure in Customer Portal and Self -Service Portal.
• Experienced with Lightning UI development.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• Experience in authenticated web service callouts using Two-Way SSL.
• Experience on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Experienced in marketing benefits of integrating Pardot and Salesforce,
• Using pardot implemented lead qualification, lead management, and more targeted messaging.
• Using Pardot automated lead behavioral tracking, lead nurturing functionalities
• Experienced with Lightning UI development.
• Experienced with Salesforce Security like sharing model, data structures, data modeling, & database schema is required.
• Experienced with integration with backend systemes like SAP and Oracle
• Proficiency in programming languages and database such a Java, Java script, HTML, J2EE.
• Experience with web-service integration using SOAP API and Rest API.

TECHNICAL SKILLS

SFDC Technology: Salesforce CRM,Apex classes, controllers and extensions, Visual Force Page, SOQL, SOSL, Apex, Triggers, SOAP API,REST API, Lightning Components, Sales Cloud, Service Cloud, Marketo tool, Administration

SFDC Tools: Apex Data Loader, Connect Outlook, Force.com IDE (Eclipse)

Languages : Apex, Java, PHP with My SQL database.

Web: HTML, CSS, JavaScript.

Operating System: Windows XP, Windows Vista, and Window 7

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented sales cloud, service cloud and marketing cloud using pardot.
• Integrated salesforce and CPQ application to automate fulfillment process.
• Automated marketing cloud using pardot like lead qualification, lead management and sending messages.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented service cloud functionality like case management, field service management and CTI integration
• Working with CPQ deployment using change sets and github.
• Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Working with CPQ tools to manage products, offers and its’ rate plans.
• Configured price quote according to state and income band using Apptus CPQ tool.
• Configured Contract management and Revenue management through Apptus CPQ implementation.
• Created Templates, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with Page Layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom dashboards for manager’s home page and gave accessibility to dashboards for authorized people. Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used Informatica cloud service to integrate the data between systems.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatica on demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, CA

Salesforce Developer

Responsibilities:

• This project involves developing lightning components for community users to accept or cancel the orders based on the products available.
• Involved in various stages of Software Development Life Cycle (SDLC) in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service cloud, Marketing cloud), Communities, Sites, and Force.com platform.
• Building of custom lightning components to display the list view of orders and an order detail page to handle the business logic .
• Using Community Builder create community pages for Dealers and used the SLDS for styles and apex classes for DML operations.
• Worked on custom implementations of community builder lightning components, java script buttons, lightning compatible VF pages, lightning components .
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visual Force pages and Salesforce Lightning Experience as user interface.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Implemented sales cloud, service cloud and marketing cloud using pardot.
• Automated marketing cloud using pardot like lead qualification, lead management and sending messages.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Lightning Component tabs and visual force tabs.
• Created and Debugged Lightning Components, building with Lightning App Builder and Visual force with the new Lightning Design System.
• Created Custom Objects and fields for transactional and contractual information.
• Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people .
• Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed complex workflows and approval processes for automating business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics ) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created Executive and other Dashboards using wave Analytics.
• Implemented Wave analytics and designed Wave dashboards, lenses and datasets .
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Putting the service requests to the Competency Center team in the production.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Communities, lightning compatible VF pages, Lightning(Components), Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Generated the quotation word document from Salesforce.com and using the feature of CPQ product.
• Involved in end to end testing and configuration enhancement for the CPQ and CLM functionalities.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Worked on Visual flow for automating the user actions and displayed appropriate information on the screens.
• Worked on Process Builder for calling the apex methods for updating the contact information with zip code.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments .
• Having experience on support projects providing solutions to Level-1, Level-2 and Level-3 tickets
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement .
• Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules .
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Fields and defined Field Dependencies for custom pick list fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing, SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server.