SUMMARY

• High impact change catalyst and growth - oriented professional who excels at using cutting-edge technology and proven methods to streamline operations, cut costs, and increase productivity successfully. Offering advanced technical skills and record of consistent, high-quality performance in system/network installation, configuration, upgrade, migration, and problem resolution activities.
• Proficiency in reviewing, recommending, and overseeing operational processes while managing service agreements for business systems, services, and equipment. Ability to establish and enforce IT policies, procedures, and processes while maintaining the highest degree of system uptime and enforcing company / industry compliant practices.
• Strong interpersonal and communication skills with a demonstrated ability to develop and maintain sound business relationships with various professionals and stakeholders of all levels.
• Seeks to leverage extensive skills and expertise to propel corporate growth in the role of an IT Consultant or IT Analyst.
• Expert Clinical Implementation Specialist with extensive knowledge of EMR software applications and the ability to present training to healthcare professionals as regards EMR software utilization in their practices.
• Possess a stellar record of supporting mission-critical technology administration with expertise in budgeting, resource development and allocation, policy formation, technology evaluation, and solution development, delivery, and documentation; ability to relay technical information clearly and understandably to clients.
• Talented communicator adept at monitoring various systems and operations, assisting end-users with applications, efficiently facilitating IT asset deployment, penetration testing, and ensuring the maintenance of operational infrastructures at the highest standards.
• Experienced in project management and adept in coordinating with stakeholders to determine the size, scope, and duration of proposed projects; ensures that all resources are available and properly aligned with anticipated project demands in compliance with corporate policies and procedures.

TECHNICAL SKILLS

Tools: /Technologies: MS-Project, MS-Excel, MS-Word, MS-PowerPoint, MS Visio, MS Access, SQL, Windows, OSX, Kali Linux, Ubuntu, UML, Rational Rose, Python Programming

EMR Applications: Epic, Cerner, Meditech, Allscripts, E-Clinical Works

PROFESSIONAL EXPERIENCE

Clinical Implementation Specialist

Confidential

Responsibilities:

• Champion the process of overseeing various stakeholders without intentions of undergoing rigorous change. Mastermind individual training efforts while delivering extensive elbow support during the implementation. Demonstrate mastery in enhancing the functional knowledge of all healthcare providers and end-users in utilizing tools and technologies such as the newly installed EHR system.
• Leverage expertise in troubleshooting by providing prompt resolution to several implementation issues that increase process efficiency.
• Possess proven success in using the command center for escalating operational problems to the help desk or appropriate unit.
• Display solid competence in the remediation of all technical issues encountered during the implementation processes.

Clinical Implementation Specialist

Confidential

Responsibilities:

• Successfully implemented the use of an electronic health record and practice manager application for facilitating scheduling and patient-registration operations without compromising high-quality standards. Accomplished in pinpointing attestation-blocking issues through workflows and configuration analysis. Built and maintained effective relationships with clients to support the integration of a live chat end-user support system. Spearheaded the process of training and supervising Physicians and Clinicians to optimize functional knowledge in utilizing multiple EMR systems and modules.
• Recognized for the track record of serving as a point of contact for escalation and prompt resolution of technical issues to maximize client satisfaction rate of both internal and external stakeholders.
• Led strategic efforts to execute projects through tracking projects, communicating status and milestones with management as well as ensuring quality outputs in collaboration with cross-functional teams.
• Streamlined the process of providing extensive support to end-users regarding navigation, workflow issues, and analytics assessments as well as implemented Dragon dictation, patient plan care information.
• Earned a reputation for assisting physicians in conducting individual personalization, customization, evaluation of end-users while preparing and presenting system development specifications to technical staff.
• Liaised with builders to initiate testing of Epic modules, Ambulatory, ASAP, Beaker, ClinDoc, and CPOE.
• Functioned as the Remote Analyst responsible for overseeing off-site technical support and troubleshooting operations.

Healthcare Rehabilitation Admin

Confidential

Responsibilities:

• Proficient in utilizing EMR (Care logic) system in maintaining client’s data, records, and general documentation while displaying first-rate customer service orientation to guarantee a 100% client satisfaction rate. Appraised for a stellar record of interviewing and gathering clinical information to support the development of treatment plans in collaboration with Treatment Facilitators.
• Engaged with both internal and external stakeholders to complete requests promptly and professionally.
• Adhered to the statutory requirements of the Joint Commission and CMS in verifying written treatment plans as well as overseeing timely and accurate clinical setup in compliance with contract agreements.
• Successfully integrated the new recordkeeping database system with the patient care EMR system.

Junior Business Analyst

Confidential

Responsibilities:

• Demonstrate expertise in transitioning the Business Requirements (BRD) into Technical Requirements (TRD) for the IT Department. Liaised between business users, stakeholders, and cross-functional teams to facilitate requirements, quality, risk, and GAP analysis in addition to walk-throughs. Effectively utilized the Requirement Traceability Matrix (RTM) for overseeing and maintaining requested enhancements and changes for all levels of stakeholder. Routinely presented and documented project progress reports prepared for the management and partnered with the PMO group to ascertain project timelines and schedules. Collaborated with the management and development teams to coordinate and supervise meetings such as JAD sessions.
• Championed the process of determining technical parameters and operations regarding communication, security, and privacy during one-on-one meetings with technical personnel.
• Leveraged competency in sharing knowledge of various design documents like Business Use Case Model, Detailed Uses and Vision Document with the development team.
• Conceptualized and developed a detailed design of the system to include class diagrams, activity diagrams and sequence, and collaboration diagram while functioning with the project team.
• Fostered solid relationships with the project management group, IT Developers, QA, and Product teams to oversee operational processes for maximizing productivity and workflow efficiency.