SUMMARY

• Currently working as Principal Product owner at Everest Reinsurance. Responsible for driving and defining the launch of new software products and services. Owns and drives solution with 15 years of experience in Business analysis, processes, systems and architecture in Insurance, Financial, Banking and Health industries.

TECHNICAL SKILLS

• Use Cases, UML, GUI Interface, data mapping
• MySQL, MS ACCESS, Oracle 9i
• HTML, XML, XSL, XSD, JSON, JavaScript, Web services, API, SOAP, REST
• Policy Decision, WINS, Rules Engine - ODM(IBM), JIRA, Image Right,
• BluePrint, Mercury QC, XML Spy, Ignite XML, iRiSE, ChangeBase AOK, Event Engine(AMEX Inbuilt), Qlik View, Rational Tools, SharePoint
• Operating Systems: UNIX, Windows 9X, Windows XP Professional, Windows7
• Microsoft Office Suite
• Familiar with Axure, Invision
• Conceptual Knowledge: Agile Methodology, Scrum, Waterfall, ACORD for Life and Annuities, Business Intelligence

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Principal Product Owner

Responsibilities:

• Everlink Agent Portal: Design and develop a standard platform to provide ubiquitous access to all Everest Service offerings
• This is the first inbuilt Everest Portal, currently open for Workers Compensation Line of business for 15 states
• Leading the effort to provide business solutions for integrations with multiple systems via REST and SOAP APIs
• Working directly with customers, operations and legal team to define and Prioritize the features and closely with counterparts in Product Management to align on the vision, program backlog, and roadmap
• Analysis in various systems like clearance, Policy management, booking systems, Documents repository, registrations, ESB, rules engine, UI, Data ware house and Reporting requirements and writing Functional/Technical Use cases and stories
• Acting as stakeholder of specific product backlog items, work closely with development technical teams to ensure the output to be aligned with expectations using Agile Software Development process
• Working with a diverse set of contractors, offshore team and Third party to track, manage, and resolve technical issues on schedule and budget
• Leading UAT and sign off process upon end user satisfaction
• Assist in customer workshops and Demo
• Provide tactical objectives to scrum team, and provide quick JIT decisions to system level questions and defect triage to reduce complexity and use a simple approach
• Defining the road map and prioritizing the backlog of work to meet the vision in a timely manner to meet market and customer demands
• Drive and own backlog grooming and management, prioritize the iteration and drive acceptance testing and delivery of iteration
• Track budget and delivery of engineering projects, releases and managing client teams

Confidential

Lead BSA

Responsibilities:

• Led Multiple Projects for Middleware group as Lead BSA, Business Architect and SME to provide Confidential with an overall integration center of expertise and provide our Business with a Messaging service focused on supplying a comprehensive integration framework of reusable services, leveraging SOA and ACORD best practices
• Other Project: Creating a new Products Repository for Confidential products for Life, Disability, Vision and Dental
• Led a team of BSAs and Junior BSAs both Onsite and offshore for Confidential Middleware, ESB web services (API, HTTP, REST and XML) group
• Conduct data analysis and translation, entity mapping and gathering data modeling requirements from the business and stakeholders, baselining the requirements, walkthrough and sign off
• Ensure Technical team's deliverable fulfils the business requirement as per documentation and provide support during deployment
• Led and support testing team to ensure Test Cases aligned with business requirements and UAT was done successfully
• Managed smaller projects as Project Lead
• Standardize the process of Project Intake, resource assignment, allocation, effort estimation, Gap Analysis, Traceability, documentation management, walkthrough and sign off
• Followed Change Request Process to ensure minimum disruption of IT services
• Followed both Waterfall and Agile Process as required by specific project

Confidential

Senior BSA

Responsibilities:

• Conducted a deep dive on the "As - Is" state of the Merchant underwriting, submissions and collections processes & platforms
• Identified pain points and measures to improve these processes to reduce merchant credit & fraud losses while ensuring good merchant experience
• Worked as Business Architect and was responsible for identifying and designing the POD and POA processes for Merchant account and risk management as an Application Architect and present them to senior management

Confidential

Senior BSA

Responsibilities:

• RBHA ( Regional Behavioral Health AZ Department) was required to provide and submit a patient demographic data set to Arizona Department of Health Services/Division of Behavioral Health Services for Client Information System
• The project required collecting this data from RBHA and submitting it to the ADHS/DBHS after performing validations on the submitting data as per rules and sending notifications and status update to RBHA providers
• Created High Level Business Needs, BRD, Data Set and Rules document from the requirements provided by Business as Lead Business Analyst
• Conducted Multiple Requirements and JAD sessions with SMEs and worked with technical teams

Confidential

Senior BSA

Responsibilities:

• Create a Phone App based on web portal to give Card members the ability to view and save statements as PDF, showing basic loyalty information for extra Membership Rewards eligibility. Users could track their transactions (20 or 30) to get their Extra Membership Rewards bonus
• Lastly, we also added a new push preferences feature in the app and tablets
• Worked as Senior BSA to gather requirements for Mobile App
• Other Project: IDN-DWX - The goal of the IDN-DWX project was to migrate the data and DBO objects from existing data warehouse platform (Sybase) to the new Teradata enterprise data warehouse platform
• This involved creation of db objects in Teradata, migrating historical data and converting stored procedures used for data loading
• Worked as Senior Business Systems Analyst, was responsible for migrating all db nodes from Sybase environment to Teradata production environment using a UNIX based tool "Event Engine"
• Providing the requisite knowledge, guidance and support to newly established Teradata Production Support Team and Develop and document Support Manual, Developer Handbook, process flows, and issue resolution document for the Support Team
• Other Project: LISA-Test Service Virtualization Tool Procurement CA/iTKO LISA (Learn Invoke Simulate Analyze) is a third party tool that can eliminate testing and downtime constraints by making previously unavailable systems available for testing earlier in the SDLC through test services virtualization(simulation)
• The project involved negotiating with the vendor and agree upon a Pilot implementation prior to purchase
• Presenting LISA tool Business Case across various LOBs in AMEX and gaining an alignment at VP level for the procurement of the tool
• Worked as Senior BA for this Project
• Other Project: Windows7 Pre-deployment Project Description Windows7 Pre-deployment team was responsible for setting the platform for migration from Windows XP to Windows7
• Played the role of Senior BSA for this Project Managed the Pilot program, Worked in ensuring applications compatibility, Created Knowledge Cases and User Manuals

Confidential

Senior BSA

Responsibilities:

• Get Profile: Get Profile project provided a single logical view of user profile data across multiple Systems. Applications could get user profiles from a single point instead of contacting the multiple
• Played the role of a Senior BSA for this Project
• Other Project: Directory Services Project A service was required to control the internal records of the employees, advisors, contractors and field workers of Confidential
• Therefore a Directory was created for this purpose based on LDAP
• Role I acted as the BSA for this Project