SUMMARY

• 11+ years of Business analysis and Testing experience in E - Commerce/ Retail, Telecom and Financial domain for multiple clients.
• Certified Scrum Master.
• Experienced on Salesforce Commerce Cloud (Demand ware) E-Commerce platform.
• Well versed with Agile-Scrum and Waterfall SDLC & Processes. Proficient in planning resources and capacity for project and working with QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
• Experience as senior business analyst / business analyst and well versed to translate requirements into Business Requirement Document and Functional Requirement Specifications. Experience to manage stakeholders, multiple teams and vendors.
• Hands on experience with all Demand ware business manager options/tasks/interfaces in merchant tools and administration areas.
• Performed various third-party integration testing on Demand ware platform related to OMS, Payment, Rating and Reviews, Analytics, Tax calculations, Fraud Detection, Marketing and more.
• Develop Functional Specification documents, including use cases, user stories, and user flows.
• Experienced in all activities of Software Development Life Cycle (SDLC), managing different team projects with good project implementation experience, team skills, troubleshooting, and issue resolution capabilities.
• Worked with release management and application support teams for implementation readiness and post implementation quality analysis.
• Authored use case diagrams, user stories, architecture diagrams, and flowcharts by collaborating with the client IT staff, project managers, stakeholders and business users.
• Ability to pick up and adapt to new technologies quickly and an excellent self-motivated team player & team builder.
• Have Great Experience with SAAS based Digital Assets Management and Visual Marketing Platform Tools.
• Experience with Salesforce Commerce Cloud application for E-commerce Testing.
• Experience of testing in SAAS Based Fraud and Risk Management Tools.
• Performed end-to-end software testing at various stages of application development by applying Business/Use Cases for Ad-Hoc, Black Box, White Box, Security, Smoke, Volume, Configuration, Data-Driven, Positive/Negative, UAT and Installation.
• Have worked on cloud-based e-commerce software solutions platforms like channel advisor.
• Excellent Experience in Order Management Tools (Demand ware OMS, Microsoft Dynamics AX, commerce link (Edge AX) and Sterling commerce).
• Have Experience in Real Time analytics and Segmentation Tools.
• Experience in Testing the Payment Gateways using web-services.
• Gain understanding of client's strategic goals from a marketing perspective and work to define and deliver the best products aligned with these goals
• Excellent communication, interpersonal, team building skills and interacted with the clients in India and USA.

TECHNICAL SKILLS

Requirement Management / Defect tracking tools: JIRA, Zephyr, Work-front, Bugzilla, Rally and Quality Center 10.0, Microsoft Visio, MS Office suite

Order Management System Tool: Salesforce.com (Demand ware OMS), Sterling OMS, Commerce Link (Edge AX) Integrator, Microsoft Dynamics AX

Integration tools: Eclipse Mars, Jenkins 2.0

Design Methodologies: Agile-Scrum and Waterfall

Programming Languages: Java, HTML, VB Script, Excel Macros.

Digital Asset Management & Marketing tools: Amplience (DAM), Marketo & Pixlee.

Automation Testing Tools: Selenium Automation Suite and SOAP UI.

Analytics Tools: Adobe Analytics, Tealium

Fraud and Risk Management Tools: Cyber source, Forter, USA-Epay

Other Tools Used: JDA, Putty, Winscp, FileZilla, Channel Advisor & CRM Seibel, Cyber-source, Business Manager, Mainframe-JDA, Microsoft AX, Sure-tax, Web Services, RESTful service, Web API, UML Tool- Microsoft Visio, Zeplin, Google Analytics.

PROFESSIONAL EXPERIENCE

Confidential

Ecommerce Analyst

Responsibilities:

• Communicate business stakeholder’s requirements by constructing easy-to-understand data and process models
• Analysis and documentation of Test Cases, Test Plans and Traceability matrix.
• Develop Functional Specification documents, including use cases, user stories, and user flows
• Share Requirements GAP Analysis, and Technology Stack development information and analysis
• Worked as a Scrum leader for the internal scrum meetings with offshore and onsite team members.
• Risk analysis, Testing estimations and Resource identification.
• Involved in the Tealium tags, Analytics Reporting and Validations of tagging on different pages of the site on B2C platforms using Adobe analytics tool and Observe point debugger.
• Involved in Providing the Estimation to the Stake holder and Creating the Test plans for the Project and Requirement Traceability Matrix.
• Integrate usability studies, research, and market analysis into product requirements.
• Implemented Make a payment technology on the site where user can purchase in store and pay online on the site.
• Module testing assignments to the team members.
• Utilizing Google Analytics to understand user behavior patterns and design add campaigns.
• Responsible for testing the redesign of the SFRA website for Confidential .
• Testing of Rest API and SOAP UI for XML.
• Testing for the Kiosk application for Confidential stores across USA.
• Sharing the Test Execution Report and release notes to the client.
• Integration testing between Salesforce commerce cloud, Commerce Link and Microsoft Dynamics AX 2012.
• Identify the Tools for Test Automation for the Ecommerce websites.
• Involved in Responsive testing of the website on Mobile.
• Leading a Team of 11 resources including QA and Developers.

Confidential

Ecommerce Analyst

Responsibilities:

• Identify complexities that exist due to the legacy systems and document the changes to the current business process and define the future state
• Work with the business team to stream line current business processes for mandatory transactions.
• Create Use Cases to validate the solution
• Develop Functional Specification documents, including use cases, user stories, and user flows.
• Create wireframes for UI flow and get sign-off from client.
• Coordinate with business stakeholders to perform UAT and integration testing with multiple applications
• Integrate usability studies, research, and market analysis into product requirements.
• Analysis and documentation of Test Cases, Test Plans and Traceability matrix.
• Risk analysis, Testing estimations and Resource identification.
• Involved in Providing the Estimation to the Stake holder and Creating the Test plans for the Project and Requirement Traceability Matrix.
• Involved in Front End, Backend, Regression, and Stress tests.
• Sharing the Test Execution Report and release notes to the client.
• Created a Hybrid framework for the Checkout scripts for the Panasonic e-commerce website.
• Involved in creating test cases for security test related to the payment gateway on the Panasonic site using Cyber-source tool.
• Involved in the Analytics Reporting and Validations of tagging on different pages of the site on B2C and B2B platforms using Adobe analytics tool and Observe point debugger.
• Done QA for the projects related to the Lead Generation Tools like Marketo.
• Involved in the QA of the projects in Salesforce Order management System tools from fulfilling the order to validating the Complete Flow of Order from Web-store to OMS to SAP and Hwy 905.
• Involved in the QA of Implementing Visual Marketing tool Pixlee for the Panasonic Product Page.
• Involved in the QA of implementing the responsive version of the Panasonic website on Mobile, IPad’s and Tablets.

Confidential

Sr. Ecommerce Analyst

Responsibilities:

• Requirement analysis
• Managing communication between a variety of team members including business stakeholders, designers, key executives, and IT.
• Act as a liaison with offshore technical team, including business analysts, software quality assurance engineers, and software developers.
• Integrate usability studies, research, and market analysis into product requirements.
• Risk analysis, Testing estimations and Resource identification.
• Responsible for preparing Test Strategy document and share it with project Management.
• Module testing assignments to the team members.
• Identify the Automation Scope of the project and prepare the Test coverage plan.
• Updating test framework, based upon Page Object Design pattern, for any new business logic and web elements
• Validation of web service responses in SOAP UI and Rest API.
• Identify unit test cases in helping Dev. team to prepare Junit Testing using Selenium Eclipse web driver.
• Validate Multi browser testing to identify browser behavior on IE, Mozilla, Chrome and Safari.
• Coordinated with Nonfunctional Testing services as Performance Testing, Security Testing.
• Prepared Test scripts walkthrough with Business SME to get their approvals
• Early identification of defects to improve the quality of Testing and product.
• Log and keep track of all Defects in Quality Center.
• Work closely with the Team to identify the Gaps in the project and intimate to Business and Development team.
• Leading a team of 6 Testers(Manual)